Moneris hispeed 6200 User manual

For Assistance
Please contact the Moneris Merchant Service Centre toll-free at: 1-866-319-7450.
For More Information
Visit the Moneris HiSpeed 6200 product webpage at
www.moneris.com/en/ProductsAndServices/Products/Instore%20POS/HiSpeed6200.aspx
■
To access detailed instructions and information regarding additional features,
click on the “WebHelp”link.
■
To download a PDF file of this guide, click on the “Reference Guide” link.
Important
You must use the exact power adaptor and cables provided by Moneris Solutions to
work with the VIVOPay 5000 contactless reader and the Moneris HiSpeed 6200 terminal.
Failure to do so may affect the operability of or cause damage to the equipment.
Copyright – © 2009 Moneris Solutions, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2
All Rights Reserved. This manual shall not wholly or in part, in any form or by any means, electronic, mechanical, including
photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions.
Trademarks – The Moneris Solutions logo is a registered trademark of Moneris Solutions Corporation. All other marks or
registered trademarks are the marks or registered trademarks of their respective owners.
Neither Moneris Solutions Corporation (“Moneris”) nor any of its affiliates shall be liable for any direct, indirect, incidental,
consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris or any of its
affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation
regarding the use or the results of the use of the information, content and materials contained in this guide in terms of their
correctness, accuracy, reliability or otherwise.
Your credit and/or debit card processing is separately governed by the Terms and Conditions of your Moneris VISA Merchant
Agreement, your Moneris MasterCard Merchant Agreement and/or your Moneris Debit Card and Terminal Agreement, as applicable
with Moneris. It is the merchant’s responsibility to ensure that proper card processing procedures are followed at all times.
Please refer to your Merchant manuals and the Terms and Conditions of your Merchant Agreement(s) for details. The Moneris
Merchant Operating Manual is available for free download at www.moneris.com/en/Support/Downloads/MerchantManuals.aspx.
®
Moneris HiSpeed 6200
Quick Reference Guide
✓Magnetic Stripe Cards
✓Chip Cards
✓Contactless Cards
Printer
Keypad
Magnetic stripe reader
Chip reader
6200QRG-E (01/10)
Your Moneris Merchant Number is: ______________________________________

2
Operating the Moneris HiSpeed 6200 Terminal
Optional Peripheral Devices
The All-in-One Handheld
The Moneris HiSpeed 6200 is a handheld, all-in-one terminal and PINpad
that you use to process transactions at the point of sale (POS). When
prompted, you (and sometimes your customer) will key in information
on the terminal. If your customer is required to key in information, you
will pass the handheld back and forth.
Note: Some transactions do not have customer prompts (e.g., a Credit Purchase, with
stripe card and Tip Entry disabled); hence, you need not pass the terminal back
and forth in these instances.
Moneris 7800 PINpad
If an optional Moneris 7800 external PINpad
is connected to the 6200 terminal, and your
merchant account is configured for it, you can
pass this device to the customer and keep the
6200 in front of you for transactions requiring
your customer’s input.
Note: The PINpad displays WELCOME/BONJOUR
while in its idle state.
Terminal Keys F1, F2, F3
■
Move through the items on the display.
■
Select the option displayed above the key:
e.g., if YES displays above F1, press F1 to select
YES. If ▲displays above F3, press F3 to scroll up.
■
To select an item, scroll through the list until
the item is highlighted (e.g., LOGON vs.
LOGON), and then press OK.
Alpha-numeric keys
■
Key in numbers, letters, and punctuation
(with the Admin key).
Paper feed
■
Advance the receipt paper in the printer.
Admin
■
Go to the MAIN MENU from the READY screen.
■
Select letters and punctuation.
Can/Ann
■
Cancel a transaction.
■
Move back one screen at a time.
CORR
■
Clear displayed data one character at a time.
OK / Enter / Entree
■
Accept displayed data.
■
Submit data.
■
Select highlighted menu item.
O
Transactions with PINpad
1. Begin the transaction on the 6200.
2. When CONTINUE ON PINPAD appears on the 6200, pass the 7800 PINpad to the
customer, who follows the prompts.
3. Once the customer has responded to all of their prompts, retrieve the 7800 PINpad,
and then complete the transaction on the 6200.
VIVOPay 5000 Contactless Reader
If an optional VIVOPay 5000 contactless reader is connected
to the 6200 terminal and your merchant account is
configured for it, you can process contactless transactions
at the POS.
Note: The reader displays WELCOME/BONJOUR while in its idle state.
Contactless Transactions Allowed
Contactless cards can be tapped on a contactless reader only for Purchase or Refund
amounts that are at or below the maximum Contactless Dollar Value (CDV).
Maximum Contactless Dollar Value (CDV)
To determine the maximum CDV for a card, print
a Configuration report (see p.11) and look near the end
of the report for the CVM LIMITS.
Chip reader
Magnetic stripe readerm
3
Backlight
If the backlight goes off (i.e., the display and buttons lose their green
glow), press any key. The keys continue to function even when the
backlight is off.
MasterCard Visa
DOMESTIC TXN LIMIT 1DOMESTIC TXN LIMIT1
1Purchase or Refund must be equal to or less than the $ value.

Functional Card Types
A payment card can be any functional card type: chip, stripe, or contactless.
While each card type has its own special functionality, an individual card
may combine any number of functionalities. The method of card entry at
the POS determines the functionality that is used (see below).
4
Card Functionality at POS
5
Financial Transactions
Performing Financial Transactions
All instructions in this guide begin at the READY screen.
To access the READY screen from any other screen, press the Can/Ann key
repeatedly until the READY screen appears.
Transaction Guidelines
1. Determine the transaction to be processed (e.g., Purchase or Refund).
2. Establish the means of payment, i.e., credit or debit.
3. Enter the card data on the POS device (see p. 4 ).
4. Follow the terminal prompts (see transaction flows pp. 6-8).*
5. Process receipts (see p. 9 for recommended guidelines).
* These variables affect which prompts you and your customers will see:
■
Terminal and merchant setup.
■
Transaction type (e.g., Purchase or Refund).
■
Card type and functionality (i.e., stripe, chip, or contactless).
■
Method of card entry at the POS (e.g., swipe, insert, or tap)
■
Payment type (i.e., credit or debit)1
1 Some debit cards may initiate Cashback and/or Account Selection and PIN prompting
after the terminal has been returned to you, which means you will have to hand the
terminal back to the customer .
Admin Code Shortcuts
To bypass scrolling through menus to select a transaction, use the Admin
codes to jump directly to a transaction. Admin codes can be found in this
guide in square brackets beside the transaction name (e.g., Logon [02]
means the Admin code for logging on is 02.)
To use an Admin code:
1. Press the Admin key until ENTER ADMIN CODE appears.
2. Key in the Admin code, and press OK.
The transaction appears.
To print a list of all Admin codes:
1. Press Admin until ENTER ADMIN CODE appears, and then key in 40, and press OK.
The list prints.
Manual Entry: If all available card entry methods fail, you may manually
enter the Card number for credit cards and some debit cards: When
SWIPE CARD or SWIPE OR INSERT CARD displays, simply key in the Card
number on the terminal, and press OK.
Card Entry at POS
CHIP CARDS
To use Chip functionality:
■
When SWIPE OR INSERT CARD displays on the terminal
or PINpad, you or the customer insert the card into that
device’s chip reader.
Note: Unless the device prompts otherwise, do not swipe
a chip card even if the card has a magnetic stripe.
■
The customer will be prompted to key in a PIN.
■
The chip card must remain inserted until the REMOVE CARD
prompt displays.
MAGNETIC STRIPE CARDS
To use Stripe functionality:
■
When SWIPE CARD or SWIPE OR INSERT CARD displays
on the terminal or PINpad, swipe the card on that device’s
magnetic stripe reader.
Note: If the card has a chip and the terminal is enabled
to read chip cards, the card must be inserted into the
chip reader.
CONTACTLESS CARDS
To use Contactless functionality:
■
When $#.## TAP CARD displays on the contactless reader,
the customer taps their card on that device.
Note: The card must have the MasterCard PayPass®
or the Visa payWave ™ label on it.
■
The card must be within 0.5 in. (1.1 cm) of the reader, but
it does not have to touch it.
■
The card must be tapped or waved by itself (e.g., the
customer cannot leave the card in their wallet and wave
it in front of the reader).
■
If the card does not work or is unsupported:
•If the card is also a chip card, insert it into the chip reader.
•If that doesn’t work, try swiping the card on the terminal
(look for the magnetic stripe).
PayPass®
or
payWave ™

back of card
111
magnetic stripe

6
Financial Transactions
7
Financial Transactions
Purchase [100]
Credit or debit Purchase of goods or services.
1. If PURCHASE is the default: Key in a Purchase amount, and press OK.
OR
Press Admin, select TRANSACTIONS, and then select PURCHASE.
2. Follow the prompts, but note:
■ If CUSTOMER PRESS OK TO CONTINUE appears, pass the terminal to the customer.
(See p. 7.)
■ If CONTINUE ON PINPAD appears, pass the PINpad to the customer. (See p. 7.)
3. Process receipts. (See p. 9 for recommended guidelines.)
Pre-Authorization [102]
Authorization if the final Purchase amount is unknown.
1. If PRE-AUTH is the default: Key in a Pre-Auth amount, and press OK.
OR
Press Admin, select TRANSACTIONS, and then select PRE-AUTH.
2. Follow the prompts, but note:
■ If CUSTOMER PRESS OK TO CONTINUE appears, pass the terminal to the customer.
(See p. 7.)
■ If CONTINUE ON PINPAD appears, pass the PINpad to the customer. (See p. 7.)
3. Process receipts. (See p. 9 for recommended guidelines.)
Note: When the final Purchase amount is known, you must perform an Advice for the
final amount using the same card number. (See p. 8.)
VOID–Purchase [106]
Refund [101] VOID–Refund [107]
Credits a customer’s account for a Cancels the original Purchase
previous credit or debit Purchase. or Refund.
Note: Must be in the same batch
as the original transaction.
1. Press Admin, select TRANSACTIONS, and then select the transaction (REFUND or
VOID-PURCHASE or VOID-REFUND).
2. Follow the prompts, but note:
■ When ENTER ORIGINAL AUTHORIZATION #
appears, key in the 6-digit Auth# found on
the original receipt, and press OK.
■ If CUSTOMER PRESS OK TO CONTINUE appears,
pass the terminal to the customer. (See p. 7.)
■ If CONTINUE ON PINPAD appears, pass the
PINpad to the customer. (See pg. 7)
3. Process receipts. (See p. 9 for recommended guidelines.)
Customer Prompts
Language Selection
If SELECT LANGUAGE appears, the customer presses F1 or CHQ (ENGLISH) or F3 or ALPHA
(FRANCAIS).
Application Selection
If SELECT <Application name> appears, the customer presses F1 or CHQ (YES) to select
the displayed application; otherwise, they press F3 or ALPHA (NO) to view the next
application on the card.
■ If <Application name>-OK? appears, the customer presses F1 or CHQ (YES)
to confirm that they wish to use the displayed application.
Cashback Selection
If CASH BACK? appears, the customer presses F1 or CHQ (YES).
When SELECT CASH BACK appears, the customer selects:
■ Preset amount:
•On terminal they press F1 or F2 or F3.
•On PINpad they press CHQ or SAV/EP or ALPHA.
■ OTHER amount: They press F3 or ALPHA (OTHER), key in an amount, and press OK.
Tip Entry
If ENTER TIP AMOUNT appears, the customer keys in a Tip (or nothing) and presses OK.
If TIP? appears, the customer presses F1 (preset %) or F3 (for OTHER amount, including
no Tip).
■ If F3 (OTHER) is selected, they press F1 (%) or F3 ($), key in a desired percentage
or dollar amount (or nothing), and press OK.
If TIP AMOUNT % $ appears, the customer presses CHQ (preset %) or ALPHA
(for OTHER amount, including no Tip).
■ If ALPHA (OTHER) is selected, they press CHQ (%) or ALPHA ($), key in a desired
percentage or dollar amount (or nothing), and press OK.
If TIP AMOUNT appears, the customer keys in a Tip dollar amount (or nothing)
and presses OK.
Account Selection
If SELECT ACCOUNT appears, the customer presses F1 or CHQ (for Chequing account)
or presses F3 or SAV/EP for (Savings account.)
PIN Entry
If ENTER PIN & OK appears, the customer keys in their PIN (Personal Identification
Number) and presses OK.
Returning the terminal or PINpad
When RETURN TO CLERK appears on the terminal, the customer returns it to you.
■ Do not remove a chip card unless REMOVE CARD appears.
When APPROVED appears on the PINpad, the customer returns it to you.
■ The customer must not remove a chip card unless REMOVE CARD appears.

9
Receipts
Merchant and Cardholder Receipts
Merchant copy - Always retain this copy for your records, but note:
■
If a signature line is printed, obtain the cardholder’s signature.
■
If VERIFIED BY PIN is printed, do not obtain a signature.
■
If NO SIGNATURE REQUIRED is printed, do not obtain a signature.
Cardholder copy - give it to the cardholder, but note:
■
If a Merchant signature line is printed, sign this copy.
Reprint Last Customer Receipt or Last Report [29]
Prints a duplicate of the last printout.
1. Press Admin, select ADMIN, and select REPRINT. The receipt prints.
Reprint Merchant Receipt [66]
Prints a duplicate of the Merchant copy of the receipt.
1. Press Admin, select REPORTS, and select TRANS INQUIRY.
■ If SWIPE ADMIN CARD appears, swipe your POS Admin card to print the
unmasked Card number on the duplicate receipt.
■ If ENTER CLERK ID appears, key in your Clerk ID, and press OK.
2. Identify the transaction (follow the prompts).
■ When PRINT OR DISPLAY? appears, press F3 (DISPLAY), scroll to the transaction,
and press OK. Press F3 (REPRINT). The receipt prints.
Signatureless Transactions
A “signatureless” transaction is a swiped or tapped
Purchase for which a cardholder signature is not
required because the Purchase total is at or below
a maximum Signatureless Dollar Value (SDV). The
terminal may be configured to print just a Merchant
copy and/or a Cardholder copy or no receipts at all.
Maximum Signatureless Dollar Values
(SDV)
To determine the maximum SDV for a card, print
a Configuration report (see p.11) and look near the end
of the report for the CVM LIMITS :
8
Financial Transactions
Advice [103] Force Post [103]
Completes a Pre-Auth. Voice-authorized
Note: Must be processed on the same Purchase.
terminal as the original Pre-Auth.
1. Press Admin, select TRANSACTIONS, and then select P-A ADVICE.
2. When FIND ORIGINAL TRANSACTION? appears:
Press F1(YES) for Advice. OR Press F3 (NO) for Force Post.
3. Follow the prompts, but note:
■ If ENTER ORIGINAL AUTHORIZATION # appears,
key in the (voice) Auth # written your Paper
Sales Draft.
■ If ENTER ORIGINAL SEQUENCE NUMBER appears,
key in the 6-digit # (part of the Receipt number)
found on the Pre-Auth receipt, and press OK.
■ If ENTER AMOUNT appears, key in the amount
written on the Total line (sum of the printed
Pre-Auth amount plus any written Tip), and
press OK.
■ If ENTER ORIGINAL AMOUNT appears, key in the printed Pre-Auth amount found
on the receipt, and press OK. When ENTER TIP AMOUNT appears, key in the
amount written on the Tip line, and press OK.
■ If FIND ORIGINAL TRANSACTION appears, press F1 (YES) to process another Advice,
or press F3 (NO), and then press Can/Ann to return to the READY screen.
Advice List [109]
Completes a Pre-Auth from a list.
Note: Must be processed on the same terminal as the original Pre-Auth.
Tip Reporting must be enabled.
1. Press Admin, select TRANSACTIONS, and then select P-A ADV LIST.
2. Follow the prompts, but note:
■ To narrow your search criteria, key in the data as prompted when ENTER CLERK ID,
ENTER AMOUNT,DATE, and BATCH NUMBER appear; otherwise, simply press OK
at each of these prompts.
■ When ENTER ORIGINAL AMOUNT appears, key in the Pre-Auth amount printed
on the Pre-Auth receipt, and press OK. When ENTER TIP AMOUNT appears, key
in the amount written on the Tip line, and press OK.
■ If the Pre-Auth is completed, the terminal returns to the Pre-Auth list screen.
Press Can/Ann repeatedly to return to the READY screen.
Cheque Authorization [105]
1. Press Admin, select TRANSACTIONS, and select CHEQUE AUTH.
2. Follow the prompts, but note:
■ ID types, Prov. and State codes are provided by the authorization service.
■ Write the Approved # on the cheque.
■ Receipts are not printed.
MasterCard Visa
QPS CVM LIMIT1= card swiped NSR CVM LIMIT1 = card swiped
DOMESTIC CVM LIMIT 1= card tapped DOMESTIC CVM LIMIT2= card tapped
1Purchase, including Tax, must be equal to or less than the $ value.
2Purchase, including Tax, must be less than the $ value.

Reporting Transactions
Clerk Subtotals Report [82]
Prints transactions by Clerk ID for one, a group, or all clerks. Transactions
are grouped by type and itemized under card type; grand total amount(s)
also appear for each Clerk ID.
Note: Clerk Subtotalling must be enabled.
1. Press Admin, select REPORTS, and select CLERK INQUIRY.
■ If SWIPE ADMIN CARD appears, swipe your POS Admin card.
2. To print a report for one clerk, press F1 (SINGLE).
When ENTER CLERK ID appears, key in a Clerk ID, and press OK.
To print a report for multiple clerks, press F3 (MULTIPLE):
a. To select a specific group of Clerks, select GROUP; otherwise, select ALL CLERKS.
■ If ENTER GROUP ID TO BE PROCESSED appears, key in the Group ID, and press
OK. Select PROCESS LIST.
The terminal prints the report and returns to the READY screen.
Current Batch Totals Report [99]
Prints a report listing transactions by card type for the current batch
(terminal) without closing the batch. Grand totals by transaction type are
also included in the report.
1. Press the Admin key, select REPORTS, and select CLOSE BATCH.
■ If SWIPE ADMIN CARD appears, swipe your POS Admin card.
■ If ENTER CLERK ID appears, key in your Clerk ID, and press OK.
CLOSE BATCH appears, and then the report prints.
2. When CLOSE BATCH? appears, press F3 (NO) to finish printing without closing the
batch.
The terminal finishes printing the report and returns to the READY screen.
Merchant Subtotals Report [95]
Prints a list of transaction type totals by card type for the current batch
from the Moneris Host. Grand totals by transaction type are also included.
1. Press the Admin key, select REPORTS, and select MERCH SUBTOTAL.
■ If SWIPE ADMIN CARD appears, swipe your POS Admin card.
■ If ENTER CLERK ID appears, key in your Clerk ID, and press OK.
The terminal prints the report and returns to the READY screen.
Card Number Masking on Reports
Card numbers print unmasked (i.e., in full) on reports only if you swipe
your POS Admin card at the SWIPE ADMIN CARD prompt. OR Simply
press OK at this prompt to print masked numbers on reports.
10
Reporting Transactions
Pre-Auth List [62]
Prints a list of Pre-Auths. Identifies open Pre-Auths that need to be
deleted.
1. Press Admin, select REPORTS, and select CLERK INQUIRY.
2. When SWIPE ADMIN CARD appears: Swipe your POS Admin card to print unmasked
Card numbers; otherwise, simply press OK to mask the numbers.
■ If ENTER CLERK ID appears, key in your Clerk ID, and press OK.
3. Select OPEN or CLOSED (for completed Pre-Auths) or BOTH (for both types).
PRINT DATE OR BATCH? appears.
4. To print the report by date, press F1. To print the report by Batch, press F3.
5. To print the current date or batch, press OK.
To select a specific date or batch, key in a Date or Batch number, and press OK.
The terminal prints the report and returns to the READY screen.
Tip Totals Report [96]
Prints a summary of Tip amounts entered on the terminal for transactions
in the current Batch.
Note: If Clerk Subtotalling is enabled, Tips are summarised by Clerk ID.
1. Press Admin, select REPORTS, and select TIP TOTALS.
■ If SWIPE ADMIN CARD appears, swipe your POS Admin card.
■ If ENTER CLERK ID appears, key in a Clerk ID to print the Tip total for a specific
clerk; otherwise, press OK to print Tip totals for all clerks.
PRINT DATE OR BATCH? appears.
2. For totals by Date, press F1; for totals by Batch, press F3.
■ If F1 (PRINT DATE) is selected:
a. When START DATE appears, key in the Start date, and press OK.
Note: The date format is year (YY), month (MM), and day (DD).
For example, to enter Dec. 31, 2010, you would key in 101231.
b. When START TIME appears, key in the Start time, and press OK.
Note: The time format is hours (HH) and minutes (MM).
For example, to enter 1:00 AM, you would key in 0100.
c. When END DATE appears, key in the end date, and press OK.
d. When END TIME appears, key in the End time, and press OK.
■ If F3 (BATCH) is selected:
a. Key in the Batch number, and press OK.
The terminal prints the report and returns to the READY screen.
Configuration Report [16]
This report lists the terminal parameters and their values.
1. From the READY screen, press Admin twice.
When ENTER ADMIN CODE appears, key in 16, and press OK.
2. When PRINT TRAILER MESSAGES? appears, press F3 (NO). The report prints.
11
Reporting Transactions

13
End-of-Day Process
End-of-Day Process
You must process a Close Batch transaction in order to have the funds
from your POS transactions deposited to your business account.
You will perform three tasks:
A. Print a Stored Transactions list (see below) by batch, but note:
■ At step 3, make sure to press F3 to print the current Batch.
■ At step 5, make sure to press F1 to print only the Terminal Batch totals.
B. Process a Close Batch transaction (see below).
C. Confirm that the Terminal Batch Totals list (printed in step A) matches the Current
Batch Totals list (printed in step B). If they do not match, call Moneris the next
business day for reconciliation assistance.
Print Stored Transactions [60]
1. Press Admin, select REPORTS, and select TRANS LIST.
2. When SWIPE ADMIN CARD appears, swipe the POS Admin card to print unmasked
Card numbers. OR Simply press OK to print masked Card numbers.
■ If ENTER CLERK ID appears, key in a Clerk ID and press OK to print totals for that
Clerk ID. OR Simply press OK to print totals for all Clerk IDs.
PRINT DATE OR BATCH? appears.
3. To print the report by date, press F1 (DATE).
To print the report by batch, press F3 (BATCH).
4. Press OK to print for the current date or Batch. OR
Key in a specific date or Batch number, and press OK.
PRINT TOTALS ONLY? appears.
5. Press F1 (YES) to print only the Terminal Batch totals. OR Press F3 (NO) to print the
list of transactions and the Terminal Batch totals, including the Cashback total.
The terminal prints the report and returns to the READY screen.
Close Batch [99]
1. Press Admin, select REPORTS, and select CLOSE BATCH.
■ If SWIPE ADMIN CARD appears, swipe your POS Admin card.
■ If ENTER CLERK ID appears, key in your Clerk ID, and press OK.
CLOSE BATCH appears, and then the report prints.
2 When CLOSE BATCH? appears, press F1 (YES) to close the batch and have funds
deposited to your account.
3. The terminal finishes printing the report and returns to the READY screen.
Administrative Transactions
Re-Initialization [01]
The Moneris Merchant Service Centre may ask you to re-initialize your
terminal if changes have been made to it or your merchant account.
1. Press Admin, select CONFIGURATION, and select INITIALIZATION.
■ If SWIPE ADMIN CARD appears, swipe your POS Admin card.
RETAIN CURRENT MERCH SETTINGS? appears.
2. Press F1 (YES) to keep all parameters set as they are.
3. When CLEAR TERMINAL STORAGE? appears, press F3 (NO) to keep all stored
transactions.
The PLEASE LOGON prompt appears.
Logon [02]
If PLEASE LOGON appears, you are required to log on.
1. Press the Admin key, select ADMIN, and select LOGON.
■ If SWIPE ADMIN CARD appears, swipe your POS Admin card.
The READY screen appears within 60 seconds.
Logoff [03]
To ensure that unauthorized transactions cannot be processed, your
terminal should be logged off at the end of the business day.
1. Press Admin, select ADMIN, and select LOGOFF.
The PLEASE LOGON prompt appears within 60 seconds.
12
Administrative Transactions

14
Troubleshooting
15
Troubleshooting
Troubleshooting
If one of the following error messages appears, follow the instructions to
continue the transaction. As a general rule, if an error message appears,
press OK or Can/Ann to clear the message, and then retry the transaction.
If the problem is not resolved, call the Moneris Merchant Service Centre.
AMOUNT EXCEEDED The Refund amount was greater than the Refund Limit.
Retrieve the 6200 or the 7800, and refer to REFUND LIMIT EXCEEDED.
CARD BLOCKED REMOVE CARD The chip card cannot be used. Ask the
customer for another form of payment.
CARD NOT SUPPORTED If PLEASE RETRY is displayed, swipe the card again.
If not, restart the transaction. If the message reappears, request another form
of payment.
CARD PROBLEM If a chip card was swiped: Restart the transaction. If the
message reappears: For credit card with stripe – key in the Card number. For credit
card with chip – swipe the card. For debit card with stripe or chip – request
another form of payment.
CARD REMOVED The chip card was removed during the transaction. Retrieve
the 6200 or the 7800 then press OK on the 6200 until the READY screen appears,
and then retry the transaction.
CHECK PINPAD Press Can/Ann on the 6200 to cancel the transaction, check the
cables to the PINpad, and then retry the transaction.
CHECK PRINTER Open the printer, and ensure that a paper roll is inside and that
it is properly inserted. Close the printer.
CHECK READER The contactless reader is not connected to the terminal. Confirm
that the reader’s Y-cable connector is inserted securely into the terminal’s base port.
DECLINED BY CARD The chip card has declined the transaction. Retrieve the
6200 or the 7800, remove the chip card, press OK on the 6200 until the READY
screen appears, and request another form of payment.
DECLINED – RETRY TRANSACTION? If a transaction is declined by the Moneris
Host and retry is allowed, this prompt appears. Press F1 to select YES, and retry
the transaction starting from the SWIPE OR INSERT CARD prompt.
DO A PURCHASE WITH CHIP CARD The chip card cannot be used for a Pre-Auth
transaction because the terminal is not configured to allow this. Retrieve the
6200 or 7800, remove the chip card, press OK, and perform a Purchase using the
chip card.
ERROR 40# A communication error occurred. Press OK. The terminal completes
any remaining printing and returns to READY.
ETHERNET COMMS ERROR-DIAL USED PRESS OK The terminal could not connect
via the Ethernet connection. If available, dial backup was used for this transaction.
Press OK to return to the READY screen.
INSERT CARD INTO READER A chip card was swiped on the magnetic stripe
card reader. Insert the chip card into the chip card reader on the 6200 or, if
attached, into the 7800 to start the transaction.
INVALID CARD TYPE The card that was swiped cannot be used for this transaction.
Ask for another card (e.g. a credit card) and retry the transaction.
INVALID ENTRY Ensure the amount of the Training transaction, Cashback, or Tip
amount is $1.00 or less (max. total = $3.00).
NO LINE DETECTED The terminal cannot detect an available dial communications
line. Check that all communications cables are connected to the base and the wall
jack correctly. If the message reappears, unplug and replug the power cable at the
power source.
NOT ACCEPTED REMOVE CARD There was an error reading the chip card.
Remove the card, and retry the transaction. If the SWIPE OR INSERT CARD prompt
appears, swipe the chip card on the magnetic stripe card reader on the 6200 or
the 7800 (if attached). If the message reappears: For credit card with stripe – key
in the Card number. For credit card with chip – swipe the card. For debit card with
stripe or chip – request another form of payment.
NOT COMPLETED RETURN TO CLERK All-in-one 6200: Press Can/Ann to display
the communications error. When the READY screen appears, check all the cable
connections and then try the transaction again. With the 7800: The cardholder
took more than 30 seconds to respond to their prompts. Press Can/Ann on the
7800. When the READY screen appears, try the transaction again.
REFUND LIMIT EXCEEDED The total value of refunds performed today is greater
than your daily refund limit. Contact Moneris for a temporary increase. Please
have the original purchase receipt available for reference.
REMOVE AND INSERT CARD INTO PINPAD READER A chip card was inserted
into the chip card reader on the 6200. Remove the card, and insert it into the chip
card reader on the 7800 to start the transaction.
TAP FAILED PLEASE INSERT OR SWIPE The contactless reader is unable to
read the card. If the card is also a chip card, insert it into the chip reader; otherwise,
swipe the card on the terminal.
TRANSACTION NOT FOUND The terminal cannot find a transaction that matches
the criteria. This message is displayed for 3 seconds, and then the terminal returns
to the previous prompt.
TIME-OUT OR RETRY TERMINAL TIME-OUT The cardholder took too long to
respond to the prompts. If REMOVE CARD is also displayed, the cardholder removes
their chip card and then returns the 6200 or 7800. Retrieve the 6200 or 7800, and
press Can/Ann on the 6200. When the READY screen appears, retry the transaction.
Equipment Problems
The Display Screen is Blank. Check all connections on all cables to ensure
everything is plugged in correctly. Call the Moneris Merchant Service Centre.
TCP CONNECTION FAILED or HOST CONNECTION FAILED:
Check all the cables to ensure everything is plugged in correctly. Check that the router
and hub/switch (if any) are functioning.
•Public Internet: Contact your ISP (Internet service provider) for assistance.
•Internet: Call the Moneris Merchant Service Center.
•Corporate WAN: Call your corporate help desk to confirm that the corporate WAN
is functioning properly.