
TROUBLE SHOOTING
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1. Check your hub is connected to your Internet Router. Do you have the Red light on, and the Green light ashing every
few seconds?
4. Individual sensors can be checked by removing them from the fridge and placing them near to the wireless hub. You
should see them reappear on your graph within an hour. If the sensor does not reappear, please contact
support@safefoodpro.co.nz and we will arrange a replacement.
5. If you have mulple sensors which have all disappeared from your graph, the problem is more likely to be related to the
hub rather than the individual sensors. Please check that it is sll plugged in, with both lights showing as above. If this is
true, please reboot the hub by turning it o at the switch on the hub and then back on. If your sensors do not reappear
aer an hour, please contact support@safefoodpro.co.nz . It is helpful if you can observe the RF light on the hub for at
least 3 minutes to see if it ashes blue occasionally, and let the support team know the result.
The sensor signal may be obstructed by items in the fridge or freezer. Try moving the sensor closer to the door or your
wireless hub closer to your sensors.
3. If these lights are working but you don’t see any temperatures being logged, your Wireless Hub may be too far away
from your sensors or the signal is being obstructed. In this case move your Wireless hub closer to your sensors. This may
require a longer LAN cable, or a dierent connecon on your LAN.
2. If you don’t see the green light ashing, your network may have a rewall. In this case you need to get your network
administrator to allow ‘outbound access through your rewall on port 3000’.
I am not geng any temperature readings.
I am geng intermient temperature readings.