Monogram ZBD9900RII How to use

GE Appliances
General Electric Company
Louisville, Kentucky 40225
31-9207
Monogram Dishwasher
with Top Controls
ZBD9900RII
Technical Service Guide
March 2011
GE Appliances

– 2 –
IMPORTANT SAFETY NOTICE
The information in this service guide is intended for use by
individuals possessing adequate backgrounds of electrical,
electronic, and mechanical experience. Any attempt to repair a
major appliance may result in personal injury and property
damage. The manufacturer or seller cannot be responsible for the in-
terpretation of this information, nor can it assume any liability in con-
nection with its use.
WARNING
To avoid personal injury, disconnect power before servicing
this product. If electrical power is required for diagnosis or test
purposes, disconnect the power immediately after performing the
necessary checks.
RECONNECT ALL GROUNDING DEVICES
If grounding wires, screws, straps, clips, nuts, or washers used
to complete a path to ground are removed for service, they must
be returned to their original position and properly fastened.
GE Appliances
Technical Service Guide
Copyright © 2011
All rights reserved. This service guide may not be reproduced in whole or in part,
in any form, without written permission from the General Electric Company.

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TABLE OF CONTENTS
Air Gap and Flow Meter.................................................................................................................................................31
Back Access Panel............................................................................................................................................................27
Circulation Pump...............................................................................................................................................................31
Component Locator Views ..........................................................................................................................................16
Control Panel Features................................................................................................................................................... 8
Control Interface...............................................................................................................................................................22
Detergent/Rinse Aid.........................................................................................................................................................24
Dishwasher Components..............................................................................................................................................19
Door Hinge...........................................................................................................................................................................25
Door Springs........................................................................................................................................................................25
Door Vent Fan.....................................................................................................................................................................24
Drain Pump..........................................................................................................................................................................34
Drain Pump Check Valve...............................................................................................................................................34
EMI Filter................................................................................................................................................................................33
Escutcheon..........................................................................................................................................................................21
Fault Codes .........................................................................................................................................................................36
Flow Meter ..........................................................................................................................................................................31
Heater....................................................................................................................................................................................32
Inner Door Panel...............................................................................................................................................................25
Inside Tub Components.................................................................................................................................................26
Installation........................................................................................................................................................................... 7
Introduction ........................................................................................................................................................................ 6
Latch Assembly.................................................................................................................................................................23
Light Switch.........................................................................................................................................................................34
Lower Frame.......................................................................................................................................................................30
Main Control........................................................................................................................................................................22
Main Control Programs..................................................................................................................................................36
Main Control Testing........................................................................................................................................................21
Main ON/OFF Switch.......................................................................................................................................................22
Mini Manual Location...................................................................................................................................................... 5
(Continued next page)

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Nomenclature.................................................................................................................................................................... 5
Outer Door Panel..............................................................................................................................................................20
Overflow Cut Out..............................................................................................................................................................33
Pressure Sensor.................................................................................................................................................................29
Schematic.............................................................................................................................................................................42
Service Mode......................................................................................................................................................................35
Special Tool..........................................................................................................................................................................19
Thermistor............................................................................................................................................................................33
Toe Kick Plate......................................................................................................................................................................32
Troubleshooting................................................................................................................................................................35
Troubleshooting Check List..........................................................................................................................................37
Turbidity Sensor................................................................................................................................................................32
Upper Basket......................................................................................................................................................................19
Warranty..............................................................................................................................................................................43
Washability Complaints ...............................................................................................................................................41
Water Level - How Does It Work?.............................................................................................................................28
Water Valve.........................................................................................................................................................................29

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Model Designator
Nomenclature
Z B D 9 9 0 0 R I I
Brand
Z = Monogram
Product Type
BD = Built-In Dishwasher
Exterior Color
SS = Stainless Steel
BB = Black
WW = White
II = Custom panel and handle
required
Model Year Designator
Nomenclature
Model Number
The serial plate of your dishwasher
is located on the tub wall, just
outside the door.
The mini manual is located on the
inside of the outer door panel.
Mini Manual
Serial Number
The first two characters of the serial number
identify the month and year of manufacture.
Example: FV123456S = March, 2011
F- MAR
G - APR
H - MAY
L - JUN
M - JUL
R - AUG
S - SEP
T - OCT
V - NOV
Z - DEC
A - JAN
B - FEB
2011 - V
2010 - T
2009 - S
2008 - R
2007 - M
2006 - L
2005 - H
2004 - G
2003 - F
2002 - D
2001 - A
2000 - Z
The letter designating
the year repeats every
12 years.
Example:
V - 2011
V - 1999
V - 1987

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Introduction
The new Monogram dishwasher is a brand new design with these
following features:
• Hidden touch pad control panel on the top edge of the tall front door
• Larger tub with a height-adjustable upper basket and new cutlery
basket
• New location for inlet valve, flow meter, and pressure sensor
• New dishwashing programs
• New Diagnostics to aid in troubleshooting problems
• New water level control
1
3
2
4
5
6
89
7
3
10
1. Upper
b
as
k
et
2. Spray arms
3. Lamp
4. Cutlery basket
5. Lower basket
6. Dishwasher detergent compartment
7. Main power switch
8. Rinse Aid Compartment
9. Filter
10. Rating plate

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Installation
The installation manual and hardware packet are
located inside the machine. The toe kick plate
comes packaged on the top of the Styrofoam
packaging inside the shipping carton.
Snap the plastic glide feet onto the leveling legs to
prevent damage to the floor. Please note that the
unit weight is 101 lbs. and the glide feet can mar
some soft wood floors. Caution should always be
used when moving a unit into place.
Adjust the door springs
The door should remain balanced once opened.
Both spring ends are turned clockwise to increase
tension, and counterclockwise to decrease tension.
PEX water fill line
The PEX water fill line comes with a 3/8-in.
compression nut that is intended to be connected
to a shutoff valve with compression threads. If the
home shutoff valve has a solder fitting, cut the
copper water line under the sink and join the copper
and PEX materials with a 3/8-in. compression union.
Drain line
The high loop bracket comes attached to the unit at
the ideal height. It should not be removed.
The drain line bracket can be repositioned to
accommodate an installation or gain hose length
by loosening the set screw and sliding the bracket
along the back top ridge.
The power cord (approximately 42-in. long) comes
already attached to the unit. The terminal block is
set up so that the unit can be hardwired or a longer
cord installed if needed.
The drain line comes with a graduated boot
installed. This graduated boot is designed to
accommodate 1/2-, 5/8-, 23/32-, and 7/8-in.
connections.
Height
Width
Depth
Weight
Water Pressure
Connection
Max output
Specifications
33-7/8" _36"
23 5/8"
22 7/8" (without door)
101 lbs
4.2 _140 psi
0.03 _1.0 Mpa
0.3 _10 Bar
Single phase, 120 V, 60 Hz, 15 A
1200 W
Set Screw

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AUTO WASH The dishwasher detects how soiled the dishes are and adjusts water
consumption and temperature accordingly.
HEAVY WASH The HEAVY WASH program should be used for heavily soiled dishes, e.g. saucepans, pots and gratin dishes. If there is still space in the machine after
loading such items, you can add plates etc.
NORMAL
WASH Used for washing normally soiled dishes such as plates, serving dishes, cups and glasses, etc.
LIGHT WASH If the dishes are not heavily soiled, you can select the Light Wash cycle. This cycle is intended for glass and china which has just been used and therefore
does not need a more powerful cycle.
SPEED WASH Select SPEED WASH if the dishes are very lightly soiled. This program is used for
very lightly soiled glass and china, e.g. coffee cups.
RINSE ONLY For rinsing partial loads that will be washed later. Do not use detergent with this
cycle.
1
Select a cycle by pressing the CYCLE button until the required option is selected.
12 3 4 5 6
7
TEMP BOOST When selected, the cycle will run with a heating element on longer and may
increase cycle time to improve both wash and dry performance.
2
DELAY START
If you want the machine to start later, press the DELAY START option button. The
clock symbol on the button lights up. Then press the START/RESET button and
the machine will start the program 5 hours later. To cancel DELAY START, hold
down the START/RESET button for three seconds.
3
HEAT DRY Select this option to improve drying results.
4
LOW RINSE
AID Displayed when the rinse agent dispenser needs to be refilled.
5
Control Panel Features
(Continued next page)

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PROGRAMS Average Total
Cycle Time (Min) Water Consumption (Gallons)
Auto 115 - 170 3.4 - 6.3
Heavy 190 - 210 5.3
Normal 105 - 140 4.0 - 5.8
Light 100 - 127 2.9
Speed 20 - 64 2.6
Rinse 4 - 22 0.8

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Water
Temperature
The entering water must be at least 120°F (49°C)
and
not more than 150°F (66°C), for effective
cleaning and to prevent dish damage.
Check the water temperature with a candy or
meat thermometer. Turn on the hot water faucet
nearest the dishwasher, place the thermometer in
a glass and let the water run continuously into the
glass until the temperature stops rising.
NOTE: This Dishwasher can be plumbed to the
cold water faucet, but this is not recommended.
Use a
Rinse
Agent
A rinse agent improves dry performance,
reduces spots and prevents new film buildup
on your dishes, glasses, flatware, cookware
and plastic. Cascade Crystal Clear
®
is the
recommended rinse agent for Monogram
Dishwashers.
The rinse agent dispenser holds 4.7 o].of rinse
agent. Under normal conditions, this will last
approximately one month. Try to keep it full,
but do not overfill.
To fill the rinse agent dispenser, make sure the
dishwasher door is fully open.
Rotate the dispenser cap counterclockwise and
lift it out. Add rinse agent until the indicator
window shows full.
Clean up any spilled rinse agent with a damp
cloth. Replace the dispenser cap.
The amount of rinse agent released into the final
wash can be adjusted. The factory setting is at
the midpoint. If there are rings of calcium (hard
water) spots on dishes, try a higher setting. If
there is foaming, use a lower setting.
To adjust the setting, remove the dispenser
cap; then turn the adjuster counterclockwise to
increase the amount of rinse agent or clockwise
to decrease the amount of rinse agent dispensed.
Lighting
Features
Interior Lights
The interior Halogen lights provide better visibility
for loading and unloading. They turn on when
the door is opened and turn off when the door is
latched.
Do not attempt to replace the bulbs. If light bulb
replacement is necessary, please contact the
GE Answer Center for service by calling
1.800.626.2000.
1. Compartment for main wash dishwash-
er detergent
2. Compartment for pre-wash detergent
3. Rinse aid cover
4. Detergent compartment cover
3 (Rinse agent adjuster
is located under the cap)
4
12
1. Compartment for main wash dishwasher
detergent
2. Compartment for pre-wash detergent
3. Rinse aid cover
4. Detergent Compartment cover
(Continued next page)

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Water hardness Detergent amounts
Soft
(0-3 grains per gallon)
Prewash 1 teaspoon
Main wash 1 to 1-1/2 tablespoons
Medium
(4-8 grains per gallon)
Prewash 1 teaspoon
Main wash 1 to 2 tablespoons
hard
(9+ grains*)
Prewash 1 teaspoon
Main wash 2 to 3 tablespoons
* 12 grains and higher is extremely hard water.
Recommended Detergent Amounts based on Water Hardness
Detergent Dosage
(Continued next page)
Fine filer
Debris that collects on the fine filter is aumatically
rinsed away during each wash. However, thefine Note: The dishwasher must not be used without the
filer in place! An improperly fitted coarse filter may
affect the dishwashing result.
Spray arm
Coarse ¿lter
Fine ¿lter
Tubular
strainer
The dishwasher’s inner container is made of
stainless steel and is kept clean through normal use.
However, if you have calciferous (hard) water, lime
deposits can form in the dishwasher. In this case,
run a normal wash program with two tablespoons
of citric acid in the dishwasher detergent
compartment.
Filters
The dishwasher utilizes a coarse filter and a fine
filter.
Coarse filer
The coarse filter traps lager food particles, which
cannot get past the drain pump. Empty the coarse
filter as necessary.
1. Lift the coarse filter by the handle
2. Empty the coarse filter and replace it.
1x
3. Remove and clean the fine filter.
4. Replace in reverse order. Ensure that the edges
are properly sealed when replacing the fine filter.
5. Lock the filter in place by turning the handle
clockwise to the stop position. The handle should
point out from the dishwasher.
1x
filter and its pipe section should be cleaned once or
twice a year.
1. Turn the handle 1 full turn counterclockwise.
2. Lift the pipe section straight up by the handle
and then lift the coarse filter to clean the pipe
section.

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Door
When cleaning the edge around the door, use a
slightly damp cloth. Do not use a spray bottle
around the door catch. This is to ensure that water
does not come into contact with the electrical
components in the door catch.
Drain pump
The pump can be accessed from inside the machine.
WARNING: Disconnect the power from the machine
1. Remove the coarse filter and pipe section.
2. Remove the small fitted piece at the left of the
sump (see the image below).
3. The impeller blade can be checked and accessed
from inside this sump opening.
4. Reinstall the fitted piece and filters.
5. Insert the plug into the wall socket.
If the machine still does not start and a buzzing
sound is heard, the overflow guard has been
activated.
• Shut off the water.
• Pull the plug out from the
wall socket.
• Call for service.
Note: Be sure to reinstall the
fitted piece.
The spray arms
Holes and bearings can sometimes become blocked.
1.
Pull the lower washer arm straight up to release it.
2. Remove any deposits. The washer arms also
have holes underneath.
3. Reassemble the washer arm before using the
dishwasher.

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Program Selection
(Continued next page)
Some of the dishwasher’s programs can changed by using the keypad. The new selection will be retained
until the next time you use the keypad to reset this function.
Even if the machine is turned off at the main switch or loses power for any other reason, all selections
registered before the interruption of power will be retained.
Child-safe button lock
You can prevent a child starting the machine by accident or changing the settings by programming
the machine with a button lock, which requires the TEMP BOOST and HEAT DRY buttons to be pressed
simultaneously to start up the machine. The button lock will automatically be reactivated after 3 minutes.
1. Switch off the dishwasher with the main switch.
2. Hold in the TEMP BOOST and HEAT DRY buttons while pressing the main
switch. The Temperature, Drying, and Start symbols will flash. Release the
TEMP BOOST and HEAT DRY buttons.
3. Press the CYCLE button – when the AUTO wash symbol is lit, the button lock
has been activated.
4. Then press the START/RESET button to store the setting.
or Reset:
1. Switch off the dishwasher with the main switch.
2. Hold in the TEMP BOOST and HEAT DRY buttons at the same time as
pressing the main switch.
3. Press the CYCLE button – when the AUTO wash symbol goes out, the button
lock has been deactivated.
4. Then press the START/RESET button to confirm the setting.

– 14 –
Setting a Signal
(Continued next page)
If you want the machine to signal when the wash is complete, you can program it to do this. The machine is
set without a signal by default.
1. Switch off the dishwasher at the main switch.
2. Hold in the DELAY start button at the same time as you press the main
switch. The button flashes. Release the button.
3. Press the CYCLE button – when the AUTO wash symbol lights, the signal is
activated.
4. Press the START/RESET button and the setting will be stored until next time
you want to make a change.
or Reset
1. Switch off the dishwasher with the main switch.
2. Hold in the DELAY start button at the same time as you press the main
switch. The button flashes. Release the button.
3. Press the CYCLE button – when the AUTO wash symbol goes out, the signal
is deactivated.
4. Press the START/RESET button and the setting will be stored until next time
you want to make a change.

– 15 –
Child Lockout
1. Turn off main ON/OFF power switch.
2. Wait at least 5 seconds.
3. Press and hold the TEMP BOOST and HEAT DRY
option pads.
4. Switch on main ON/OFF power switch.
5. Release TEMP BOOST and HEAT DRY pads after
any indicator light comes on (approximately 3
seconds).
6. Use the CYCLE pad to select status.
AUTO LED lit = child lockout is activated.
AUTO LED unlit = child lockout is deactivated.
7. Confirm the selection by pressing the START/
RESET pad.
Temporary deactivation of the child lockout feature
is achieved by pressing the TEMP BOOST and HEAT
DRY pads together. Both indicator lights will flash if
customer tries to start a cycle in the child lockout
mode. After three minutes, child lockout is automat-
ically reactivated.
Model Select Setting
The service technician must run a model select set-
ting or the machine will not function. If the control is
replaced, the machine will automatically be in the
model select setting menu when the power supply
is switched on for the first time.
To Set Model
1. Press the CYCLE pad repeatedly until the de-
sired model setting is selected. (AUTO LED lit)
2. Confirm your selection by pressing the START/
RESET pad.
Note: Press the CYCLE pad to scroll through the
model selections, and the START/RESET pad to con-
firm your selection. Once confirmed, the program
exits service mode and returns to main menu.
To get back into Model Select if needed:
1. Turn off main power switch and wait at least 5
seconds.
2. Hold down both the CYCLE and START/RESET
pads, while simultaneously turning on the main
power ON/OFF switch.
3. Release the CYCLE and START/RESET pads.
4. Within 5 seconds of completing step 4, press
and release the START/RESET pads 3 times
rapidly until the LEDs start to blink.
5. Select desired model with the CYCLE pad.
6. Press START/RESET to confirm and lock in the
selection.
Total Reset
To reset machine to its factory settings:
1. Turn main ON/OFF power switch off.
2. Wait at least 5 seconds.
3. Press and hold the CYCLE pad.
4. Turn main ON/OFF power switch on.
5. Release the CYCLE pad.
Total reset will clear service mode error codes. It
will also reset various settings, although not model
select and water intake volume. The machine then
automatically returns to the main menu.

– 16 –
Component Locator Views
Lower Front View (Shown with Toe Kick Plate Removed)
Interior View (With 2 Racks Removed for Clarity)
Static Dry Vent
Detergent/Rinse Module
Control Interface
Spray Arm
Light
Air Gap
Upper Spray
Tube Guide
Turbidity Sensor Thermistor
Drain Pump Air Gap
Back Leg Adjust
Heater
Note: Overflow Cutout and Float are hidden by bottom pan.
(Continued next page)

– 17 –
Front View (Outer Door Panel Removed)
Right and Left Side View
Door Spring
Door Spring
Light Air Gap
Detergent/Rinse Module
Electronic Control Panel
Door Vent Fan
(Continued next page)

– 18 –
Interior View of Basin (With Racks Removed)
Spray Arm
Fine Filter Sump
Rear View (Back Access Panel Removed)
Drain Line
Water Valve
Circulation Pump Drain Hose
Pressure Sensor
Coarse Filter

– 19 –
Special Tool
Component Removal Tool
This tool is used to remove 5 specific components
on this dishwasher:
1. Sump lock ring (inside bottom of tub).
2. Door vent fan lock ring (inside door).
3. Center hub lock ring (under tub at sump).
4. Light cover (inside tub).
5. Air gap lock ring (inside tub).
Dishwasher Components
Throughout this manual, features and appearance
may vary from your model.
WARNING: Sharp edges may be exposed when
servicing the dryer. Use caution to avoid injury.
Wear Kevlar gloves or equivalent protection.
Note: This dishwasher has a fully closed bottom
pan. To access lower components, the dishwasher
must be removed from installation. Turn the leg
adjustment screw clockwise to lower the rear leg
and uninstall the dishwasher.
Note: Two ports are built into the upper shower
support to accommodate either position. Flappers
are used to direct the flow of water to the upper
shower arm. Check for a leaking flapper if poor
upper basket wash is reported.
Upper Basket
When the upper rack is in the low position, grab
the rack on both sides and pull it straight up. It will
automatically lock in the high position.
When the upper rack is in the high position, pull out
on both of the adjustment arms and the rack will
drop down to the lower position.
Adjustment Arm
(Continued next page)
Flapper
Flapper
Upper Rack Removal
Rotate both end caps 90oto the outside and slide
the rack assembly forward and out.
(Continued next page)

– 20 –
Outer Door Panel
To remove the outer door panel:
1. Remove two T-25 Torx screws (1 on each side) to
lower adjustment brace and remove the lower
frame.
2. Remove three T-20 Torx screws on each side of
the inner door.
(Continued next page)
Upper Shower Arm Removal
To remove the upper shower arm, unscrew the
upper shower arm bearing.
To replace either adjustment bracket assembly, push
the retaining pin out, unhook the single grip, and
release from the other end.
Upper Track Removal
To remove the upper track, pry slightly up and
out at the bottom of the end cap with a flat blade
screwdriver. To install, insert the notch at the top of
the tab first and then push the end cap in place at
the bottom.
With the track removed, the insert with rollers is
accessible to be removed.