More BYO Manual

© More 2022 more.com.au 1
| BYO Router Setup
BYO Router Setup
Step 1
Locate the NBN Connection Box that has been
installed inside your property.
Step 2
Ensure that this the NBN Connection Box is
connected using the white HFC cable to the cable
wall socket. This should have been completed during
the NBN activation appointment.
Step 3
Ensure that power is connected to the NBN
Connection Box. The POWER, DOWNSTREAM,
UPSTREAM and ONLINE lights should be on.
Step 4
Use a network cable to connect your router from the
WAN port on the back of the NBN Connection box to
the WAN port on your router.
Step 5
Connect a computer or laptop to your BYO router
via a cable or by WIFI and access the router
conguration page. If you are unsure how to do this,
please consult the router user guide.
Step 6
Most routers will provide a Quick Start Guide or
Setup Wizard – please try and follow these steps.
Ensure that your router is congured in WAN mode
and encapsulation is set to PPPoE. On most devices
you should leave all other settings as default. Then
congure your BYO router using the ISP username
and password that we will have emailed and SMS’d
to you.
Due to the number of router brands available it is
hard to give precise setup information here. We
recommend consulting your router user guide or
speaking to the manufacturer of your device.
Step 7
After you have successfully congured your BYO
router please wait a couple of minutes for it to
connect to the network. After a couple of minutes
you should see the authentication light on the
router become lit and steady (not ashing). The
authentication light is often labelled ‘Internet’ or
‘www’ or ‘Web’. Please consult your router user
guide if you are unsure which light is the
authentication light.
HFC Connections

© More 2022 more.com.au 2
| BYO Router Setup
Troubleshooting
Symptom Things to try
All or some lights on
the NBN connection
box are not on
1. Turn the power o to the NBN Connection Box for 10 seconds and turn
it back on. Wait 10 minutes and see if the lights restore.
2. Contact our support team as we may need to log a fault with NBN.
Router authentication
light does not come on
1. Ensure that the router has been correctly congured with the ISP
username and password. Triple check for any spelling mistakes or
typos.
2. Ensure that you are connected to the WAN port on your router.
3. Try an alternative network cable to connect your router to the NBN box.
4. Ensure that the router is congured in WAN mode.
Technical Support
If you require assistance setting up your BYO device our team is available.
7am – Midnight (Weekdays) AET
8am – 8pm (Weekends) AET
Phone: [phone]
Live Chat: www.moretelecom.com.au
WhatsApp: [phone]
Overseas: [phone]