Multitone ACCESS 3000 COMPACT User manual

© Multitone Electronics plc 2005
ACCESS 3000 COMPACT
(RPE920 ENCODER)
SUPERVISOR’S GUIDE

Access 3000 Compact Supervisor’s Guide
9261-7849 Issue 1 Page
www.multitone.com 2
Part No. 9261-7849 Issue 1

Access 3000 Compact Supervisor’s Guide
9261-7849 Issue 1 Page
www.multitone.com 3
Multitone Electronics plc
Shortwood Copse Lane
Kempshott
Basingstoke
Hampshire
RG23 7NL
England Part No. 9261-7849 Issue 1
Printed and published in England
This guide is for use with the Access 3000 Compact
console only. It covers the making of paging calls
to users, teams and sets; automatic paging, transfer
and status registration; creation and modification of
users, teams and set records.

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CONTENTS
SECTION 1...................................................................................................................... 7
INTRODUCTION TO PAGING........................................................................................ 7
1.1 Introduction to Radio Paging................................................................................. 7
1.2 Your Access 3000 Compact Equipment ............................................................... 7
1.3 Making a User Paging Call ................................................................................... 8
1.4 Call Transfers & Status Registration..................................................................... 8
1.5 Making a Team Paging Call.................................................................................. 9
1.6 Making a Set Paging Call...................................................................................... 9
1.7 Automatic Paging.................................................................................................. 9
1.8 Operator Passwords............................................................................................. 9
1.9 Directories............................................................................................................. 9
SECTION 2.................................................................................................................... 10
USING THE OPERATOR CONSOLE........................................................................... 10
2.1 Access 3000 Compact Display & Keyboard........................................................ 10
SECTION 3.................................................................................................................... 13
OPERATOR INSTRUCTIONS ...................................................................................... 13
3.1 Paging a User - Tone Only Pagers..................................................................... 13
3.2 Paging a User - Numeric Pagers ........................................................................ 14
3.3 Paging - Numeric & Alphanumeric Pagers with (or without) Fast Alpha ............. 15
3.4 Status Registration & Call Transfer..................................................................... 17
3.5 To Cancel a Call Transfer................................................................................... 18
3.6 Paging a Team - Tone Only Pagers.................................................................... 19
3.7 Paging a Team - Numeric Pagers....................................................................... 20
3.8 Paging a Team - Numeric & Alphanumeric Pagers with (or without) Fast Alpha 21
3.9 Paging a Set ....................................................................................................... 23
3.10 Sending a 2-way Speech Call From a 2-way Handset........................................ 25
3.11 Sending a Speech Call Initiated From a DLC ..................................................... 26
SECTION 4.................................................................................................................... 27
SYSTEM MANAGEMENT FACILITIES ........................................................................ 27
4.1 Introduction......................................................................................................... 27
4.2 Creating a User Record...................................................................................... 28
4.3 Creating a Block of User Records....................................................................... 29
4.4 Editing a User Record......................................................................................... 30

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4.5 Deleting a User Record....................................................................................... 31
4.6 Deleting a User Record with a Transfer.............................................................. 32
4.7 Searching User Records..................................................................................... 33
4.8 Creating a Team................................................................................................. 35
4.9 Editing a Team Record....................................................................................... 38
4.10 Deleting a Team ................................................................................................. 40
4.11 Creating & Editing A DLC Record....................................................................... 41
4.11.1 To Create a DLC to Call a Team.......................................................... 42
4.11.2 To create a DLC to call a User ............................................................. 43
4.12 Searching Through DLC Records....................................................................... 45
4.13 Deleting a DLC Record....................................................................................... 47
4.14 Creating Fast Alpha Messages........................................................................... 48
4.15 Editing Fast Alpha Messages ............................................................................. 49
4.16 Deleting Fast Alpha Messages ........................................................................... 50
4.17 Creating a Set..................................................................................................... 51
4.18 Editing a Set ....................................................................................................... 52
4.19 Deleting a Set ..................................................................................................... 54
4.20 Changing the System Date & Time..................................................................... 55
4.21 Changing System Passwords............................................................................. 56
4.22 Configuring On-Board DLCs............................................................................... 57
4.23 Reports & System Faults.................................................................................... 58
SECTION 5.................................................................................................................... 60
SYSTEM MESSAGES & ERROR INDICATIONS......................................................... 60
5.1 Call Cancelled..................................................................................................... 60
5.2 Comms Error ...................................................................................................... 60
5.3 Database Full...................................................................................................... 60
5.4 Inconsistent Parameters..................................................................................... 61
5.5 Initialisation......................................................................................................... 61
5.6 Paging Database Empty..................................................................................... 61
5.7 Queue Full.......................................................................................................... 61
5.8 Search Failed...................................................................................................... 62
5.9 System Error....................................................................................................... 62
5.10 Team Number Outside Permissible Range......................................................... 62
5.11 Transfer Unknown............................................................................................... 62
5.12 User Already Created ......................................................................................... 63
5.13 User is the Target of Transfers........................................................................... 63
5.14 User Not Found in Database .............................................................................. 63
5.15 User Number is Already Used ............................................................................ 63
5.16 User Number Outside Permissible Range.......................................................... 64
5.17 Wait..................................................................................................................... 64

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SECTION 6.................................................................................................................... 65
DIRECTORIES.............................................................................................................. 65
6.1 Automatic Paging................................................................................................ 65
6.2 Passwords.......................................................................................................... 65
6.3 Receiver Fast Alpha Directory ............................................................................ 65
6.4 Description of Radio Channels ........................................................................... 66
6.5 User Number Directory....................................................................................... 67
6.6 Key Team Numbers............................................................................................ 68
6.7 Receiver Types................................................................................................... 68
APPENDIX I.................................................................................................................. 69
GLOSSARY OF TERMS............................................................................................... 69
APPENDIX II................................................................................................................. 75
MENU STRUCTURE..................................................................................................... 75

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SECTION 1
INTRODUCTION TO PAGING
1.1 Introduction to Radio Paging
The ability to contact people quickly is important in today’s business environment.
A radio paging system can play an essential role in communications efficiency.
When a key person needs to be contacted and cannot be found at their normal
location, a paging call can be sent. The pager user will then receive a signal
alerting them that someone wants to make contact. This signal can be coded to
denote what action needs to be taken, e.g. call the operator, contact a colleague
or proceed to a particular location. Only the person paged receives the message,
other people are not disturbed.
Different types of pager enable people to be contacted in a variety of ways. For
example, by tone signals, by a display of numbers, such as a telephone number
to call, by display of a text message (‘Call Reception’), or even by a spoken
message. Access 3000 Compact, depending on receiver type, can support either
one-way or full two-way speech messaging. Furthermore, when discrete contact
is required or where the surrounding noise level is too high, the user can be
alerted by a flashing light or vibrating pager.
Pagers are not just used for person-to-person contact but also to contact teams
of people, or for machinery, computer or alarm systems to pass information to
people.
1.2 Your Access 3000 Compact Equipment
Your new paging system is designed to allow you to make paging calls from your
telephone, computer using Access 3000 Server or the Access 3000 Management
Terminal as well as from the operator console. It comprises the following
equipment.
 A number of pagers, which receive paging calls.
 A transmitter to send out the paging calls.
 An encoder; this is the heart of the system, which controls the paging facilities
available. It also has an integral display and keyboard, incorporating a
microphone and speaker for one and two-way speech paging calls.

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 A system link unit, for all paging system wire connections.
Your system installer will program your paging system so that it operates in the
most appropriate way for your organisation.
1.3 Making a User Paging Call
In the same way that you have individual telephone extension numbers, each
person carrying a pager will have a number known as their USER NUMBER. In
many cases the user number is programmed to be the same as the person’s
telephone number, making it easy to remember.
As well as being able to make paging calls from the operator’s console, your
paging system may have been connected to your telephone system, so you can
use any extension telephone to make a paging call. From a telephone, simply
dial the access code for the paging system and then you will be guided through
the process of making a paging call by tone or voice prompts.
1.4 Call Transfers & Status Registration
Access 3000 Compact allows you to manage those times when people are out of
the office, or simply when it not convenient for them to receive paging calls. The
person using the pager may transfer their calls to a colleague, or may register
themselves as ‘absent’ from the paging system; this is known as status
registration, there are two methods of status registration:
a. Manual registration via a telephone or operator console.
b. Automatic registration by placing the pager in an Absence Rack.
Call transfer and status registration are two facilities that have been designed to
work closely together. When you are out your calls can be transferred to a
colleague. Each time you register your status as absent the colleague will
automatically receive your calls. Each time you register your status as present
your calls will be sent to you.
For any call transfer to operate you must be registered absent. Please beware
that if you do not wish the person to whom your calls are transferred to receive
further calls again the next time you are absent, you must cancel the call transfer
as well as registering your status as ‘present’.

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1.5 Making a Team Paging Call
It may be necessary to contact several users at once. A team of users can be
created using a single team number. The call is undertaken in more-or-less the
same way as a user paging call. A team paging call can be sent with speech,
provided the receiver supports this functionality and the speech feature is
enabled on the system.
1.6 Making a Set Paging Call
A set is a variation on the Access 3000 Compact team paging facility. A set
consists of user records and like user paging they are called from a single USER
NUMBER. A set may comprise of mixed receiver types and is called sequentially.
Sets do not support speech and services will always default to the lowest
common denominator, i.e. the most basic receiver type in the ‘set’. In addition
absence and call transfers are recognized and a set may be a member of another
set.
1.7 Automatic Paging
Automatic contacts or direct line contacts (DLCs) enable paging calls to be sent
from an alarm system, production equipment, or even the front door. When such
automatic calls are made on your paging system you will be able to monitor the
activity of important equipment remotely, be informed instantly if alarms are
triggered, or simply monitor ‘visitors’ entry through the front door to ensure
greater security.
1.8 Operator Passwords
The operator password restricts operation of user paging, team paging and
transfers to an operator. Note that if you want to transfer a call or change status
registration you will be prompted by Access 3000 Compact to enter the operator
password to activate this facility.
1.9 Directories
At the back of this handbook are a number of directories, these will enable you to
record; the system passwords, fast alpha messages, key team numbers, key
paging user numbers, details of the two on-board DLCs and receiver types.

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SECTION 2
USING THE OPERATOR CONSOLE
2.1 Access 3000 Compact Display & Keyboard
Access 3000 Compact Keyboard
Ctrl 1 - Main Menu Key
The Ctrl 1 key is used to abandon the current operation and move directly to the
main operating menu structure, giving access to:
1-Page User 4-Administration
2-Page Team 5-Reports
3-Transfers 6-Installation
Pressing Ctrl 1 followed by 1 at any time will always return you to making user-
paging calls. Pressing Ctrl 1 followed by 2 at any time will always return you to
making team-paging calls.
21 3 4 5 6 7 8 9 0 - =
W
Q
Caps
Lock E
R
T Y U I
O
P
↑
Del
Ctrl
A
S D F
G
H J K L
↓
Enter
ZX C V B N
M
;
↑Shift ↑Shift
B
A
Esc

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↑Previous Key/Scroll-Up Arrow Key
The ↑key is used to move backwards through prompts by one step; it is also
used to scroll up any of the Access 3000 Compact menus.
↓Next Key/Scroll-Down Arrow Key
The ↓key is used to move forward one step through the prompts; it is also used
to scroll down any of the Access 3000 Compact Menus.
Ctrl 2 - Save Changes and Exit
The Ctrl 2 key is used to save data entry and exit current screen.
Esc Key (Escape)
The Escape is used to abandon the current operation (referred to as Esc in the
text).
Enter Key (Enter)
Referred to as Enter in the text. Used to confirm entry of data and move forward
through the prompts step-by-step.
Delete Key (Del)
Used to delete a data entry.
Speaker Key ( )
This key is used to send speech calls. It is also used during speech calls. The
action of pressing and releasing this key enables speech to be sent and received
respectively, and mutes speech respectively. It may also be used as a scroll key
as an alternative to the ↓key.

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Aand B Send Keys
Used to send paging calls. In system management operation these keys are
used to type in Alphabetical information when creating fast alpha messages,
channel names, receiver types and DLC records.
Note:If at any time you press a key, which is invalid for an operation, you will
hear a warning.

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SECTION 3
OPERATOR INSTRUCTIONS
3.1 Paging a User - Tone Only Pagers
1. Press Ctrl 1 then press 1to select Page User
1- Page User
2- Page Team
2. Type in the user number, e.g. 123 and press Enter
User 123 12:00
Enter User Number
3. For non-speech calls press Aor Bto page. If you attempt to enter a
message this will be rejected and a warning beep emitted
123
Press A or B to Page
4. For speech calls press the key and wait for Access 3000 Compact to
process the call
123
A, B to Page, + Speech
5. Press the key and speak your message. Press the Delete key to terminate
the call
123
- Speak Del – Finish

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3.2 Paging a User - Numeric Pagers
1. Press Ctrl 1 then press 1to select Page User
1- Page User
2- Page Team
2. Type in the user number, e.g. 123 and press Enter
User 123 12:00
Enter User Number
3. Enter your message, e.g. 4567 and press Enter. Please note if you attempt
to enter a text message this will be rejected and a warning beep emitted
123 4567_
Message
4. For non-speech calls press Aor Bto page
123 4567
Press A or B to Page
5. For speech calls press the key and wait for Access 3000 Compact to
process the call
123 4567
A, B to Page, + Speech
6. Press the key and speak your message. Press the Delete key to terminate
the call
123 4567
- Speak Del – Finish

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3.3 Paging - Numeric & Alphanumeric Pagers with (or without) Fast Alpha
1. Press Ctrl 1 then press 1to select Page User
1- Page User
2- Page Team
2. Type in the user number, e.g. 123 and press Enter
User 123 12:00
Enter User Number
3. Type in the Fast Alpha message code if known e.g. 01 and press Enter.
Alternatively, use the ↑or ↓keys to scroll through the complete list of stored
fast alpha messages. If you do not wish to enter a fast alpha message code
press Enter and go to Step 5
User 123
Alpha Code message number 01
4. The Fast Alpha message will be displayed, press Enter to confirm selection
User 123 Please call
Fast Alpha Code 01
5. At the following prompt:
User 123 Please call _
Message
Dependent upon pager type you may type-in from the keyboard an
Alphanumeric or Numeric message e.g. John Smith on 4567 or 4567
User 123 Please call John Smith on 4567_
Message
On completion of the message press Enter
Note: If you attempt to send a text message to a numeric pager this will be
rejected and a warning beep emitted

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6. For non-speech calls press Aor Bto page
123 Please Call John Smith on 4567
Press A or B to Page
7. For speech calls press the key and wait for Access 3000 Compact to
process the call
123 Please Call John Smith on 4567
A, B to Page, + Speech
8. Press the key and speak your message. Press the Delete key to terminate
the call
123 Please Call John Smith on 4567
- Speak Del – Finish

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3.4 Status Registration & Call Transfer
1. Press Ctrl 1 then press 3to select Transfer:
3- Transfer
4- Administration
2. Type in the user number, e.g. 123 and press Enter.
User No. 123
- Edit - ↓Search
3. To change the Status press 1 for IN or 0for OUT then press Enter.
User 123 Status = In
Press 0-Out
4. To create a new Call Transfer enter the user number to which the paging call
is to be transferred, e.g. user number 456 and press Enter. If you do NOT
wish to enter a Call Transfer do NOT enter a user number and press Enter to
continue.
User 123
Transfer to 456 _
5. Having entered a transfer, either press Enter to repeat the process, or press
Ctrl 1 to return to the main menu.
User 123 Changes Saved
Press
Note: A user must be registered as OUT for a call transfer to operate.

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3.5 To Cancel a Call Transfer
1. Press Ctrl 1 then press 3to select Transfer
3- Transfer
4- Administration
2. Type in the user number, e.g. 123 and press Enter
User No. 123
Edit - ↓Search
3. At the Status screen, press Enter to go to the next display
User 123 Status = In
Press 0-Out
4. To cancel a Call Transfer press Delete and press Enter
User 123
Transfer to 456
5. Either press Enter to repeat the process, or press Ctrl 1 to return to the main
menu.
User 123 Changes Saved
Press

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3.6 Paging a Team - Tone Only Pagers
1. Press Ctrl 1 then press 2to select Page Team
1- Page User
2- Page Team
2. Enter the Team number, e.g. 01 and press Enter
Team _
Enter Team number
3. For non-speech calls press A to page. If you attempt to enter a message
this will be rejected and a warning beep emitted
Team 01
APage, ESC – quit
4. For speech calls press the Akey and wait for Access 3000 Compact to
process the call
Team 01 Speech
APage, ESC – quit
5. Press the key and speak your message. Press the Delete key to terminate
the call
01
- Speak Del – Finish

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3.7 Paging a Team - Numeric Pagers
1. Press Ctrl 1 then press 2to select Page Team
1- Page User
2- Page Team
2. Enter the Team number, e.g. 01 and press Enter
Team _ 12:00
Enter Team number
3. Enter your message, e.g. 1234 and press Enter. Please note if you attempt
to enter a text message this will be rejected and a warning beep emitted
Team 01
Message 1234
4. For non-speech calls press A to page. If you attempt to enter a message
this will be rejected and a warning beep emitted
Team 01
APage, ESC – quit
5. For speech calls press the Akey and wait for Access 3000 Compact to
process the call
Team 01 Speech
APage, ESC – quit
6. Press the key and speak your message. Press the Delete key to terminate
the call
01
- Speak Del – Finish