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ACCOUNT SETUP NETWORK/MOUNTINGPOWER ACCESS CONTROLINTRODUCTION
INTRODUCTION ACCOUNT SETUP NETWORK/MOUNTINGPOWER ACCESS CONTROL
INTRODUCTION ACCESS CONTROL
ACCOUNT SETUP NETWORK/MOUNTINGPOWER
INTRODUCTION ACCOUNT SETUP NETWORK/MOUNTINGPOWER ACCESS CONTROL
INTRODUCTION ACCOUNT SETUP NETWORK/MOUNTINGPOWER ACCESS CONTROL
The following services are required for CAPXLV2 to fully function
Setup a myQ®Community Account
NOTE: If you have an existing myQ®account, your myQ®Community account will have the same password.
Go to: account.myQ.com and login.
If you do not have a myQ®Community account:
Method 1
1. Call LiftMaster Customer Care at 877.247.6764 to create a myQ®Community account.
2. You will get a welcome email from LiftMaster. Accept the invitation and register or login to your
account.
3. Setup the facility, select a subscription plan, add residents, and credentials (refer to the available
Help in myQ®Community).
4. Continue with the installation of the CAPXLV2 in this manual.
Method 2
1. Navigate to account.myq.com.
2. Click the Sign Up button.
3. Follow on screen steps to set-up a facility, select Community Manager, or Dealer, select subscription
plan, add residents, and credentials.
4. Continue with the installation of the CAPXLV2 in this manual.
Sign up for myQ®Community Services
Service subscriptions are required for CAPXLV2 to fully function. To sign up for services:
1. Set up a myQ Community account
a. Go to: account.myQ.com
b. If you don’t have a myQ® account, choose Sign Up and follow the prompts to complete account signup.
c. If you have an existing myQ® account, your myQ® Community account will have the same password. Choose Log In.
2. Create a new community
a. If you don’t have any communities in your account, you will be prompted to create a new community. Follow the prompts to
complete community creation.
3. Add devices/subscription plan
a. Under Device Management, select CAPXLV2 and any other LiftMaster access control devices.
b. Subscription plan is pre-selected based on selected devices. Select any add-on services and check out.
c. Follow the prompts to finish adding CAPXLV2 and any other LiftMaster acess control devices.
4. Configure the community
a. Under People—People Management, add residents. Also make sure to assign at least one access group to each resident.
b. Under People—Mobile App License Management, assign myQ Community App licenses to residents.
c. For more, visit https://support.partner.liftmaster.com/s/community-access-support/admins-and-community-managers.
5. Continue with the installation of the CAPXLV2 in this manual.
For Support, call 877.247.6764 or visit https://support.partner.liftmaster.com/s/community-access-support
NOTE: VoIP service is required for calling function. LiftMaster partners exclusively with Phone.com to provide the best integrated
solution for voice and video calling. Other VoIP providers are not compatible with our CAPXLV2.