Nautilus Hyosung MX5300 Administrator guide

© 2009 Nautilus Hyosung Inc. All Rights Reserved. I
Error Code
MX5300 System
V01.00.03 (2014.6.23)

II © 2009 Nautilus Hyosung Inc. All Rights Reserved.
Revision History
Error Code –MX5300 System
No.
Ver.
Date
Description of Change
Chapter
1
V1.0
2009/4
New Publication
All
2
V1.1
2010/3
Modified the incorrect words
3
V01.00.02
2013/1/28
Changed the manual format
Updated Error Code
4
V01.00.03
2014/6/23
Updated all chapters by Model Name of ATM changed
All
© 2009 Nautilus Hyosung All Rights Reserved.
The contents of this document could be changed as the document revises.
2014. 6. 24 4th Release

© 2009 Nautilus Hyosung Inc. All Rights Reserved. III
Contents
Chapter1. Card Reader .......................................................................................................................................1-1
Chapter2. Receipt Printer....................................................................................................................................2-1
Chapter3. Cash Dispenser ..................................................................................................................................3-1

Error Code Chapter1. Card Reader
© 2009 Nautilus Hyosung Inc. All Rights Reserved. 1-1
Chapter1. Card Reader
Error Code
Description
Trouble shooting
9723042
Can not make device status
thread.
-
9723041
Failed to create firmware
downloading (read firmware
version) polling thread
Failed to create firmware
downloading (read firmware version)
polling thread
9723040
Failed to create sensor polling
thread
Failed to create sensor polling thread
9723020
Firmware status is incorrect and
firmware file does not exist
Firmware status is incorrect and
firmware file does not exist
9723014
USB port is detached
USB port is detached
9723013
Failed to download firmware to
device
Failed to download firmware to
device
9723012
Failed to read firmware version
Failed to read firmware version
9723011
Failed to read card track data
Failed to read card track data
9723010
Failed to open USB port
Failed to open USB port
3100200
Failed to download firmware
(connection lost)
Failed to download firmware
(connection lost)
3100100
Failed to download firmware (EP
bin file broken)
Failed to download firmware (EP bin
file broken)
3001000
Abnormal end sensor
Abnormal end sensor
3000200
Undefined bulk command
Undefined bulk command
3000100
Undefined control command
Undefined control command
3000000
Failed to set USB control
register
Failed to set USB control register

Error Code Chapter2. Receipt Printer
© 2009 Nautilus Hyosung Inc. All Rights Reserved. 2-1
Chapter2. Receipt Printer
Error Code
Description
Trouble shooting
2001000
Receipt paper jam in the receipt
printer.
The jam detection sensor
checks if there is paper before
starting operation.
1. Remove paper jam and paper
scraps.
2. Check the lever operation position
in the sensor.
3. Check if the sensor is polluted.
4. Check if cable is cut or the
connector is wrongly inserted.
5. Check logic related to the jam
detection sensor of the Slip Printer
board.
2001200
The feed lever of the recipt
printer is open.
It was detected that the feed
lever was open before ther
receipt printer started to
operate.
1. Close the feed lever.
2. Check if the micro switch of the feed
lever normally functions.
3. Check if cable of the micro switch is
cut in the feed lever and the
connector is wrontly inserted.
4. Check logic related to the micro
switch of the feed lever of the Slip
Printer board.
2001400
The thermal head of the receipt
printer is overheated (before the
receipt printer starts to operate).
1. Check and replace the thermal
printer head.
2. Check logic related to the TPH of
the PR board.
2010100
Receipt printer lever opened
before printing
1. Close the lever of print head
completely
2010200
TPH (Thermal Printing Head)
overheated before printing
1. Wait the time until the temperature
of head adequately slow down and
try to initialize
2010300
Paper jam before printing,
cutting paper or discharging
paper
1. Remove jammed paper between
printer head and rollers
2. Check and clean sensor
3. Replace sensor
2010400
Detecting no paper before
printing (No paper)
1. Replenish receipt paper
2. Check the status of sensor and its
connctor
2010500
Detecting paper setting error
before printing
1. Check the status of paper setting
2. Check the sensor status and its
connector
2010600
Command is received while
doing self-test
1. After terminating self-test and
initialize receipt printer

Chapter2. Receipt Printer Error Code
2-2 © 2009 Nautilus Hyosung Inc. All Rights Reserved.
Error Code
Description
Trouble shooting
2010700
Detecting paper low (near end)
before printing
1. Replenish receipt paper
2. Check the status of Near End
sensor and its connctor
2010800
Paper cutting error
1. Check the Cutter module
2. Check if printer head lever is
properly close
2010900
Dark sensing error before
printing
1. Check the status of dark
sensor(black mark sensor)
2. Check whether dip switch # 6 is set
or not
(Dip switch # 6 has to be turned on for
not using dark sensing)
2010A00
The size of image print data is
abnormal while printing image
1. Check the AP version and initialize
2080100
Receipt printer lever opened
after printing
1. Close the lever of print head
completely
2080200
TPH (Thermal Printing Head)
overheated after printing
1. Wait the time until the temperature
of head adequately slow down and
try to initialize
2080300
Paper jam after printing, cutting
paper or discharging paper
1. Remove jammed paper between
printer head and rollers
2. Check and clean sensor
3. Replace sensor
2080400
Detecting no paper after printing
(No paper)
1. Replenish receipt paper
2. Check the status of sensor and its
connctor
2080500
Detecting paper setting error
after printing
1. Check the status of paper setting
2. Check the sensor status and its
connector
2080600
Command is received while
doing self-test
1. After terminating self-test and
initialize receipt printer
2080700
Detecting paper low (near end)
after printing
1. Replenish receipt paper
2. Check the status of Near End
sensor and its connctor
2080800
Paper cutting error
1. Check the Cutter module
2. Check if printer head lever is
properly close
2080900
Dark sensing error after printing
1. Check the status of dark
sensor(black mark sensor)
2. Check whether dip switch # 6 is set
or not
(Dip switch # 6 has to be turned on
for not using dark sensing)
2080A00
The size of image print data is
abnormal while printing image
1. Check the AP version and initialize

Error Code Chapter2. Receipt Printer
© 2009 Nautilus Hyosung Inc. All Rights Reserved. 2-3
Error Code
Description
Trouble shooting
2DN0000
Failed to connect
communication between
Receipt printer and SP
1.Check if communication cable or
com port is not connected
9720000
Communicate fail during
opening printer driver (PTR SP)
1. Check if communication cable or
com port is not connected
9722010
Communicate fail during
opening printer driver (PTR SP)
1. Check if communication cable or
com port is not connected
9722DN0
Failed to connect
communication between
Receipt printer and SP
1. Check if communication cable or
com port is not connected
AXXX100
The feed lever of the receipt
printer is open.
It was detected that the feed
lever was open while the receipt
printer was operating.
1. Remove receipts and close the feed
lever.
2. Check if the micro switch of the feed
lever normally operates.
3. Check if cable of the micro switch of
the feed lever is cut or the connector
is wrongly inserted.
4. Check logic related to the micro
switch of the feed lever in the Slip
Printer board.
AXXX200
The thermal head of the receipt
printer is overheated (before the
receipt printer starts to operate).
1. Check and replace the terminal
printer head.
2. Check logic related to TPH of the
Slip Printer board.
AXXX300
Receipt paper jam
A jam error occurred while the
receipt printer operates.
1. Remove paper jam and paper
scraps.
2. Check the lever operatio position in
the sensor.
3. Check if the sensor is polluted.
4. Check if cable is cut or the
connector is wrongly inserted.
5. Check logic related to jam detection
in the Slip Printer board.
AXXX400
Receipt paper is empty.
It was detected that paper was
empty while the receipt printer
was operating (when the paper
empty sensor detected the
light).
1. Fill paper.
2. Check the lever operation position
in the sensor.
3. Check if cable is cut or the
connector is wrongly inserted.
4. Check logic related to the paper
empty sensor in the Slip Printer
board.

Chapter2. Receipt Printer Error Code
2-4 © 2009 Nautilus Hyosung Inc. All Rights Reserved.
Error Code
Description
Trouble shooting
AXXX500
Receipt paper setting error
Jam and miss-feeding are
detected during receipt paper is
loaded. -> This error occurs
when the setting sensor detects
a dark part.
1. Remove paper jam and reload.
2. Check the level oepration position in
the jam sensor.
3. Check if cable is cut or the
connector is wrongly inserted (in the
jam sensor).
4. Check logic related to the jam
sensor.
5. Check if the return motor is
operating.
6. Check if cable is cut or a connector
is wrongly inserted in the return
motor, and check related logic.
AXXX600
During the test in the offline
mode of the Slip Printer
1. Turn on/ff the Slip Printer.
AXXX800
Receipt paper cutting error
Receipt paper cutting failed.
1. Remove paper jam.
2. Check if the cutter properly rotates
and the swtich normally functions.
3. Check if cable is cut or the
connector is wrongly inserted.
4. Check logic rlated to the cutter of
the Slip Printer board.
ADNxx00
Receipt printer connection
failure
1. Check if communication cable
between the Control Electronics and
the Slip Printer is cut or the
connector is wrongly inserted.
2. Check communiation logic of the
Control Electronics and the Slip
Printer board.
3. Check if the CPU of the Slip Printer
board is normally running.
4. Check if the power is normally
supplied to the Slip Printer.

Error Code Chapter3. Cash Dispenser
© 2009 Nautilus Hyosung Inc. All Rights Reserved. 3-1
Chapter3. Cash Dispenser
Error Code
Description
Trouble shooting
400BF
Received a command that the
cdu Type does not have from the
upper unit
1. Check the CDU Received
Command
2. Check the CDU firmware version
and refer to specification
400CC
(CS1AB, CS15AB, CS31AB,
CS41AB) dark detection during
dispense reserved operation.
1. Remove the remaining notes at a
sensor in front of the Cassette(1st
~ 4th Cassette)
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
400BD
Cassette number setting error
1. Check number of Cassette
2. Cassette, set the retry(Less than
4)
400BC
The communication data length
does not match
1. Check received command
2. Check communication cable
3. Check CDU Firmware Version
4009F
3rd cassette miss feed during
dispense operation
1. Check notes in 3rd Cassette
2. Check JAM in 3rd Cassette and
reload
4009D
3rd cassette not available
during dispense reserved
operation
1. Check the 3rd cassette mounting
2. Sensor(CS33) Operation Check
4009A
Time out(Note Jam)
1. Remove Jammed notes on CDU
return path
2. Remove dust in CS31AB, CS4AB,
CS13 Sensor
3. install after rearranging notes in
cassette
4008F
Hole discovered during dispense
reserved operation
1. Remove Jammed notes on CDU
return path
2. Rearrange notes in Cassette
40082
The remaining notes at the
sensor in front of the 2nd CST
after dispense
operation(CS21AB)
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
40081
CS15AB dark detection during
dispense reserved operation.
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit

Chapter3. Cash Dispenser Error Code
3-2 © 2009 Nautilus Hyosung Inc. All Rights Reserved.
Error Code
Description
Trouble shooting
40080
The remaining notes at the
sensor in front of the 2nd CST
before dispense
operation(CS15AB)
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
4007D
4th cassette not available
during dispense reserved
operation
1. Check the 4th cassette mounting
2. Sensor(CS43) Operation Check
4007C
4th cassette miss feed during
dispense operation
1. Check notes in 4th Cassette
2. Check JAM in 4nd Cassette and
reload
4007B
CS41AB dark detection during
initialize reserved operation.
1. Remove the remaining notes at a
sensor in front of the 4th Cassette
2. Sensor(CS41AB) Operation
Check
4007A
Time out(Note Jam)
1. Remove Jammed notes on CDU
return path
2. Remove dust in CS41AB, CS4AB,
CS13 Sensor
3. install after rearranging notes in
cassette
40073
The remaining notes at the
sensor in front of the 4th CST
after dispense
operation(CS41AB)
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
40072
CS41AB dark detection during
dispense reserved operation.
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
40071
Received a request for over 200
notes dispensing on the CDU
from the upper unit.
1. Check received command
2. Check communication cable
3. Check CDU Firmware Version
40070
The remaining notes at the
sensor in front of the 4th CST
before dispense
operation(CS41AB)
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit