Nautilus Hyosung MX5300 Administrator guide

© 2009 Nautilus Hyosung Inc. All Rights Reserved. I
Error Code
MX5300 System
V01.00.03 (2014.6.23)

II © 2009 Nautilus Hyosung Inc. All Rights Reserved.
Revision History
Error Code –MX5300 System
No.
Ver.
Date
Description of Change
Chapter
1
V1.0
2009/4
New Publication
All
2
V1.1
2010/3
Modified the incorrect words
3
V01.00.02
2013/1/28
Changed the manual format
Updated Error Code
4
V01.00.03
2014/6/23
Updated all chapters by Model Name of ATM changed
All
© 2009 Nautilus Hyosung All Rights Reserved.
The contents of this document could be changed as the document revises.
2014. 6. 24 4th Release

© 2009 Nautilus Hyosung Inc. All Rights Reserved. III
Contents
Chapter1. Card Reader .......................................................................................................................................1-1
Chapter2. Receipt Printer....................................................................................................................................2-1
Chapter3. Cash Dispenser ..................................................................................................................................3-1

Error Code Chapter1. Card Reader
© 2009 Nautilus Hyosung Inc. All Rights Reserved. 1-1
Chapter1. Card Reader
Error Code
Description
Trouble shooting
9723042
Can not make device status
thread.
-
9723041
Failed to create firmware
downloading (read firmware
version) polling thread
Failed to create firmware
downloading (read firmware version)
polling thread
9723040
Failed to create sensor polling
thread
Failed to create sensor polling thread
9723020
Firmware status is incorrect and
firmware file does not exist
Firmware status is incorrect and
firmware file does not exist
9723014
USB port is detached
USB port is detached
9723013
Failed to download firmware to
device
Failed to download firmware to
device
9723012
Failed to read firmware version
Failed to read firmware version
9723011
Failed to read card track data
Failed to read card track data
9723010
Failed to open USB port
Failed to open USB port
3100200
Failed to download firmware
(connection lost)
Failed to download firmware
(connection lost)
3100100
Failed to download firmware (EP
bin file broken)
Failed to download firmware (EP bin
file broken)
3001000
Abnormal end sensor
Abnormal end sensor
3000200
Undefined bulk command
Undefined bulk command
3000100
Undefined control command
Undefined control command
3000000
Failed to set USB control
register
Failed to set USB control register

Error Code Chapter2. Receipt Printer
© 2009 Nautilus Hyosung Inc. All Rights Reserved. 2-1
Chapter2. Receipt Printer
Error Code
Description
Trouble shooting
2001000
Receipt paper jam in the receipt
printer.
The jam detection sensor
checks if there is paper before
starting operation.
1. Remove paper jam and paper
scraps.
2. Check the lever operation position
in the sensor.
3. Check if the sensor is polluted.
4. Check if cable is cut or the
connector is wrongly inserted.
5. Check logic related to the jam
detection sensor of the Slip Printer
board.
2001200
The feed lever of the recipt
printer is open.
It was detected that the feed
lever was open before ther
receipt printer started to
operate.
1. Close the feed lever.
2. Check if the micro switch of the feed
lever normally functions.
3. Check if cable of the micro switch is
cut in the feed lever and the
connector is wrontly inserted.
4. Check logic related to the micro
switch of the feed lever of the Slip
Printer board.
2001400
The thermal head of the receipt
printer is overheated (before the
receipt printer starts to operate).
1. Check and replace the thermal
printer head.
2. Check logic related to the TPH of
the PR board.
2010100
Receipt printer lever opened
before printing
1. Close the lever of print head
completely
2010200
TPH (Thermal Printing Head)
overheated before printing
1. Wait the time until the temperature
of head adequately slow down and
try to initialize
2010300
Paper jam before printing,
cutting paper or discharging
paper
1. Remove jammed paper between
printer head and rollers
2. Check and clean sensor
3. Replace sensor
2010400
Detecting no paper before
printing (No paper)
1. Replenish receipt paper
2. Check the status of sensor and its
connctor
2010500
Detecting paper setting error
before printing
1. Check the status of paper setting
2. Check the sensor status and its
connector
2010600
Command is received while
doing self-test
1. After terminating self-test and
initialize receipt printer

Chapter2. Receipt Printer Error Code
2-2 © 2009 Nautilus Hyosung Inc. All Rights Reserved.
Error Code
Description
Trouble shooting
2010700
Detecting paper low (near end)
before printing
1. Replenish receipt paper
2. Check the status of Near End
sensor and its connctor
2010800
Paper cutting error
1. Check the Cutter module
2. Check if printer head lever is
properly close
2010900
Dark sensing error before
printing
1. Check the status of dark
sensor(black mark sensor)
2. Check whether dip switch # 6 is set
or not
(Dip switch # 6 has to be turned on for
not using dark sensing)
2010A00
The size of image print data is
abnormal while printing image
1. Check the AP version and initialize
2080100
Receipt printer lever opened
after printing
1. Close the lever of print head
completely
2080200
TPH (Thermal Printing Head)
overheated after printing
1. Wait the time until the temperature
of head adequately slow down and
try to initialize
2080300
Paper jam after printing, cutting
paper or discharging paper
1. Remove jammed paper between
printer head and rollers
2. Check and clean sensor
3. Replace sensor
2080400
Detecting no paper after printing
(No paper)
1. Replenish receipt paper
2. Check the status of sensor and its
connctor
2080500
Detecting paper setting error
after printing
1. Check the status of paper setting
2. Check the sensor status and its
connector
2080600
Command is received while
doing self-test
1. After terminating self-test and
initialize receipt printer
2080700
Detecting paper low (near end)
after printing
1. Replenish receipt paper
2. Check the status of Near End
sensor and its connctor
2080800
Paper cutting error
1. Check the Cutter module
2. Check if printer head lever is
properly close
2080900
Dark sensing error after printing
1. Check the status of dark
sensor(black mark sensor)
2. Check whether dip switch # 6 is set
or not
(Dip switch # 6 has to be turned on
for not using dark sensing)
2080A00
The size of image print data is
abnormal while printing image
1. Check the AP version and initialize

Error Code Chapter2. Receipt Printer
© 2009 Nautilus Hyosung Inc. All Rights Reserved. 2-3
Error Code
Description
Trouble shooting
2DN0000
Failed to connect
communication between
Receipt printer and SP
1.Check if communication cable or
com port is not connected
9720000
Communicate fail during
opening printer driver (PTR SP)
1. Check if communication cable or
com port is not connected
9722010
Communicate fail during
opening printer driver (PTR SP)
1. Check if communication cable or
com port is not connected
9722DN0
Failed to connect
communication between
Receipt printer and SP
1. Check if communication cable or
com port is not connected
AXXX100
The feed lever of the receipt
printer is open.
It was detected that the feed
lever was open while the receipt
printer was operating.
1. Remove receipts and close the feed
lever.
2. Check if the micro switch of the feed
lever normally operates.
3. Check if cable of the micro switch of
the feed lever is cut or the connector
is wrongly inserted.
4. Check logic related to the micro
switch of the feed lever in the Slip
Printer board.
AXXX200
The thermal head of the receipt
printer is overheated (before the
receipt printer starts to operate).
1. Check and replace the terminal
printer head.
2. Check logic related to TPH of the
Slip Printer board.
AXXX300
Receipt paper jam
A jam error occurred while the
receipt printer operates.
1. Remove paper jam and paper
scraps.
2. Check the lever operatio position in
the sensor.
3. Check if the sensor is polluted.
4. Check if cable is cut or the
connector is wrongly inserted.
5. Check logic related to jam detection
in the Slip Printer board.
AXXX400
Receipt paper is empty.
It was detected that paper was
empty while the receipt printer
was operating (when the paper
empty sensor detected the
light).
1. Fill paper.
2. Check the lever operation position
in the sensor.
3. Check if cable is cut or the
connector is wrongly inserted.
4. Check logic related to the paper
empty sensor in the Slip Printer
board.

Chapter2. Receipt Printer Error Code
2-4 © 2009 Nautilus Hyosung Inc. All Rights Reserved.
Error Code
Description
Trouble shooting
AXXX500
Receipt paper setting error
Jam and miss-feeding are
detected during receipt paper is
loaded. -> This error occurs
when the setting sensor detects
a dark part.
1. Remove paper jam and reload.
2. Check the level oepration position in
the jam sensor.
3. Check if cable is cut or the
connector is wrongly inserted (in the
jam sensor).
4. Check logic related to the jam
sensor.
5. Check if the return motor is
operating.
6. Check if cable is cut or a connector
is wrongly inserted in the return
motor, and check related logic.
AXXX600
During the test in the offline
mode of the Slip Printer
1. Turn on/ff the Slip Printer.
AXXX800
Receipt paper cutting error
Receipt paper cutting failed.
1. Remove paper jam.
2. Check if the cutter properly rotates
and the swtich normally functions.
3. Check if cable is cut or the
connector is wrongly inserted.
4. Check logic rlated to the cutter of
the Slip Printer board.
ADNxx00
Receipt printer connection
failure
1. Check if communication cable
between the Control Electronics and
the Slip Printer is cut or the
connector is wrongly inserted.
2. Check communiation logic of the
Control Electronics and the Slip
Printer board.
3. Check if the CPU of the Slip Printer
board is normally running.
4. Check if the power is normally
supplied to the Slip Printer.

Error Code Chapter3. Cash Dispenser
© 2009 Nautilus Hyosung Inc. All Rights Reserved. 3-1
Chapter3. Cash Dispenser
Error Code
Description
Trouble shooting
400BF
Received a command that the
cdu Type does not have from the
upper unit
1. Check the CDU Received
Command
2. Check the CDU firmware version
and refer to specification
400CC
(CS1AB, CS15AB, CS31AB,
CS41AB) dark detection during
dispense reserved operation.
1. Remove the remaining notes at a
sensor in front of the Cassette(1st
~ 4th Cassette)
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
400BD
Cassette number setting error
1. Check number of Cassette
2. Cassette, set the retry(Less than
4)
400BC
The communication data length
does not match
1. Check received command
2. Check communication cable
3. Check CDU Firmware Version
4009F
3rd cassette miss feed during
dispense operation
1. Check notes in 3rd Cassette
2. Check JAM in 3rd Cassette and
reload
4009D
3rd cassette not available
during dispense reserved
operation
1. Check the 3rd cassette mounting
2. Sensor(CS33) Operation Check
4009A
Time out(Note Jam)
1. Remove Jammed notes on CDU
return path
2. Remove dust in CS31AB, CS4AB,
CS13 Sensor
3. install after rearranging notes in
cassette
4008F
Hole discovered during dispense
reserved operation
1. Remove Jammed notes on CDU
return path
2. Rearrange notes in Cassette
40082
The remaining notes at the
sensor in front of the 2nd CST
after dispense
operation(CS21AB)
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
40081
CS15AB dark detection during
dispense reserved operation.
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit

Chapter3. Cash Dispenser Error Code
3-2 © 2009 Nautilus Hyosung Inc. All Rights Reserved.
Error Code
Description
Trouble shooting
40080
The remaining notes at the
sensor in front of the 2nd CST
before dispense
operation(CS15AB)
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
4007D
4th cassette not available
during dispense reserved
operation
1. Check the 4th cassette mounting
2. Sensor(CS43) Operation Check
4007C
4th cassette miss feed during
dispense operation
1. Check notes in 4th Cassette
2. Check JAM in 4nd Cassette and
reload
4007B
CS41AB dark detection during
initialize reserved operation.
1. Remove the remaining notes at a
sensor in front of the 4th Cassette
2. Sensor(CS41AB) Operation
Check
4007A
Time out(Note Jam)
1. Remove Jammed notes on CDU
return path
2. Remove dust in CS41AB, CS4AB,
CS13 Sensor
3. install after rearranging notes in
cassette
40073
The remaining notes at the
sensor in front of the 4th CST
after dispense
operation(CS41AB)
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
40072
CS41AB dark detection during
dispense reserved operation.
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
40071
Received a request for over 200
notes dispensing on the CDU
from the upper unit.
1. Check received command
2. Check communication cable
3. Check CDU Firmware Version
40070
The remaining notes at the
sensor in front of the 4th CST
before dispense
operation(CS41AB)
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit

Error Code Chapter3. Cash Dispenser
© 2009 Nautilus Hyosung Inc. All Rights Reserved. 3-3
Error Code
Description
Trouble shooting
4006B
CS31AB dark detection during
initialize reserved operation.
1. Remove the remaining notes at a
sensor in front of the 3rd Cassette
2. Sensor(CS31AB) Operation
Check
4006A
Time out(Note Jam)
1. Remove Jammed notes on CDU
return path
2. Remove dust in CS15AB, CS4AB,
CS13 Sensor
3. install after rearranging notes in
cassette
40063
The remaining notes at the
sensor in front of the 3rd CST
after dispense
operation(CS31AB)
1. Remove the remaining notes at a
sensor in front of the 3rd Cassette
2. Sensor(CS31AB) Operation
Check
40062
The remaining notes at the
sensor in front of the 1st CST
after dispense operation(CS1AB)
1. Remove the remaining notes at a
sensor in front of the 1st Cassette
2. Sensor(CS1AB) Operation Check
40061
CS31AB dark detection during
dispense reserved operation.
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
40060
The remaining notes at the
sensor in front of the 3rd CST
before dispense
operation(CS31AB)
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
4005D
Continuously detected 3 notes
for six times or more during
dispense operation
1. Check notes status in the reject
box
2. Realign note in the cassette
3. Check foreign objects at the
position of the CS5
Sensor Guide
4. Check if the CS5 Cable is
disconnected
4005B
2nd cassette miss feed during
dispense operation
1. Check notes in 2nd Cassette
2. Check JAM in 2nd Cassette and
reload
40056
abnormal operation of the Reject
gate solenoid during dispense
operation
1. Remove a Jammed note on the
gate
2. Exchange a sensor after abnormal
operating CS3 Gate detecting
sensor
3. Replace the reject solenoid 1

Chapter3. Cash Dispenser Error Code
3-4 © 2009 Nautilus Hyosung Inc. All Rights Reserved.
Error Code
Description
Trouble shooting
40055
Time out due to note´s
length error passed through the
CS13 during dispense operation
1. Remove a jammed note at the
position of the CS13
Sensor
2. Remove a dust on the CS13
sensor
40052
The remaining notes at the
sensor in front of the 1th CST
before dispense
operation(CS1AB)
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
40051
Received a request for over 150
notes dispensing on the CDU
from the upper unit.
1. Check received command
2. Check communication cable
3. Check CDU Firmware Version
4004E
2nd cassette not available
during dispense reserved
operation
1. Check the 2nd cassette mounting
2. Sensor(CS17) Operation Check
4004D
1st cassette not available
during dispense reserved
operation
1. Check the 1st cassette mounting
2. Sensor(CS7) Operation Check
4004B
Continuous 10 times error if note
is (long & Short & Skew)
1. Check state of notes in reject box
2. Rearrange notes in cassette
3. Check index of notes
4. Check foreign objects in the main
motor encoder slit
5. Replace the CS8 encoder slit
sensor
4004A
Time out(Note Jam)
1. Remove Jammed notes on CDU
return path
2. Remove dust in CS1AB, CS4AB,
CS13 Sensor
3. install after rearranging notes in
cassette
40049
Dispensing 0 notes required is
error
1. Check received command
2. Check communication cable
3. Check CDU Firmware Version
40047
1st cassette miss feed during
dispense operation
1. Check notes in 1st Cassette
2. Check JAM in 1st Cassette and
reload
40046
Program Error
1. Initialize after Reset Power
2. Upgrade CDU Firmware or Re-
download
3. Exchange CDU B/D

Error Code Chapter3. Cash Dispenser
© 2009 Nautilus Hyosung Inc. All Rights Reserved. 3-5
Error Code
Description
Trouble shooting
40045
CS13 > Required Notes
1. Check notes dispensed and
rejected
2. Remove dust in CS13 Sensor
3. Exchange sensor after abnormal
operating CS13 Sensor
40043
Error if total reject is more than
40 Note
1. Check notes in Reject box
2. Rearrange notes in Cassette
3. Remove dust in CS1AB, CS15AB,
CS31AB, CS41AB
4. Check dust existing in Main Motor
Encoder Slit
5. Check Index value of notes each
cassette
40042
CS13 < Required Notes
1. Check notes in Reject Box
2. Remove notes jammed in CDU
3. Remove dust in CS13 Sensor
4. Exchange sensor after abnormal
operating CS13 Sensor
40041
Error if re-driving is over 5 times
1. Check notes in Reject box
2. Rearrange notes in Cassette
3. Remove dust in CS1AB, CS15AB,
CS31AB, CS41AB
4. Check dust existing in Main Motor
Encoder Slit
5. Check Index value of notes each
cassette
40040
1st ~ 4th cassette not available
during dispense reserved
operation
1. Check the cassette mounting(1st
~ 4th)
2. Sensor(CS7,CS17,CS33,CS43)
Operation Check
4003B
CS15A dark detected
1. Remove notes or dust in
existence CS15A Sensor
2. Check CS15A Sensor Cable
3. Exchange Sensor after abnormal
operating CS15A Sensor
4003A
When more than 5 sheets of
cash dispensing is required
during a test.
1. Check command that CDU is
received
2. Check CDU EP ROM Version or
specification
40039
Gate operation sensor (CS3)
error before initial recovery
1. Initialize after removing notes or
dust over Gate
2. Check CS3 Sensor BKRT
3. Check CS3 Sensor Cable
4. Exchange Sensor after abnormal
operating CS3 Gate detecting
Sensor
5. Exchange Reject Solenoid 1

Chapter3. Cash Dispenser Error Code
3-6 © 2009 Nautilus Hyosung Inc. All Rights Reserved.
Error Code
Description
Trouble shooting
40036
CS2 & CS13 dark detection
during initializing or dispense
reserved operation.
1. Remove the remaining notes and
foreign objects at the position of
the CS2 & CS13 sensor
2. Check if the CS2& CS13 sensor
cable is disconnected
3. Exchange sensor if error occurs
after checking CS2 & CS13 sensor
operation
40034
Error of double detecting module
including sensor (CS5_1
/CS5_2) during dispensing bills
1. Check CDU Board Segment.
2. Initialize
3. Read data of ‘Read Double
Sensor’ Command
40032
Error of Gate Solenoid module
1. Check if the Gate Solenoid cable
is disconnected
40031
Error of Reject Gate Solenoid
module
1. Check if the Reject Gate
Solenoid cable is disconnected
40030
Main motor speed error.
1. Initialize
2. Check Main Motor Encoder Slit
3. Initialize after Power On/Off
4. Check Encoder Sensor CS8
BRKT
5. Check CS8 Sensor Cable
6. Change Main Motor Encoder Slit
Sensor CS8
4002B
CS11A, CS11B & CS13 dark
detection during initializing or
dispense reserved operation.
1. Remove the remaining notes and
foreign objects at the position of
the CS11A/B & CS13 sensor
2. Check if the CS11A/B & CS13
sensor cable is disconnected
(CDU Board CN10 #1~4).
3. Exchange sensor if error occurs
after checking CS13 sensor
operation
4002A
CS11B & CS13 dark detection
during initializing or dispense
reserved operation.
1. Remove the remaining notes and
foreign objects at the position of
the CS11B & CS13 sensor
2. Check if the CS11B & CS13
sensor cable is disconnected
(CDU Board CN10 #1~4).
3. Exchange sensor if error occurs
after checking CS13 sensor
operation

Error Code Chapter3. Cash Dispenser
© 2009 Nautilus Hyosung Inc. All Rights Reserved. 3-7
Error Code
Description
Trouble shooting
40029
CS11A & CS13 dark detection
during initializing or dispense
reserved operation.
1. Remove the remaining notes and
foreign objects at the position of
the CS11A & CS13 sensor
2. Check if the CS11A & CS13
sensor cable is disconnected
(CDU Board CN10 #1~4).
3. Exchange sensor if error occurs
after checking CS13 sensor
operation
40028
CS13 Dark detection during
initializing or Dispense reserved
operation.
1. Remove the remaining notes and
foreign objects at the position of
the CS13 sensor
2. Check if the CS13 sensor cable is
disconnected (CDU Board CN10
#1~4).
3. Exchange sensor if error occurs
after checking CS13 sensor
operation
40023
CS11A & CS11B dark detection
during initializing or dispense
reserved operation.
1. Remove the remaining notes and
foreign objects at the position of
the CS11A & CS11B sensor
2. Check if the CS11A & CS11B
sensor cable is disconnected .
3. Exchange a sensor after abnormal
operating the CS11A &CS11B
sensor
40022
CS11B dark detection during
initializing or dispense reserved
operation.
1. Remove the remaining notes and
foreign objects at the position of
the CS11B sensor
2. Check if the CS11B sensor cable
is disconnected .
3. Exchange a sensor after abnormal
operating the CS11B sensor
40021
CS11A dark detection during
initializing or dispense reserved
operation.
1. Remove the remaining notes and
foreign objects at the position of
the CS11A sensor
2. Check if the CS11A sensor cable
is disconnected .
3. Exchange a sensor after abnormal
operating the CS11A sensor

Chapter3. Cash Dispenser Error Code
3-8 © 2009 Nautilus Hyosung Inc. All Rights Reserved.
Error Code
Description
Trouble shooting
4001D
CS2 & CS4A/B dark detection
during initializing or dispense
reserved operation.
1. Remove the remaining notes and
foreign objects at the position of
the CS2 & CS4A/B sensor
2. Check if the CS2 & CS4A/B
sensor cable is disconnected
3. Exchange a sensor after abnormal
operating the CS2 & CS4A/B
Sensor
4001C
CS4A/B dark detection during
initializing or dispense reserved
operation.
1. Remove the remaining notes and
foreign objects at the position of
the CS4A/B sensor
2. Check if the CS4A/B sensor
cable is disconnected
3. Exchange a sensor after abnormal
operating the CS2 & CS4A/B
Sensor
40019
CS2 & CS4B dark detection
during initializing or dispense
reserved operation.
1. Remove the remaining notes and
foreign objects at the position of
the CS2 & CS4B sensor
2. Check if the CS2 & CS4B sensor
cable is disconnected
3. Exchange a sensor after abnormal
operating the CS2 & CS4A Sensor
40018
CS4A Dark detection during
initializing or dispense reserved
operation.
1. Remove the remaining notes and
foreign objects at the position of
the CS4B sensor
2. Check if the CS4B sensor cable is
disconnected
3. Exchange a sensor after abnormal
operating the CS4B sensor
40015
CS2 & CS4A dark detection
during initializing or dispense
reserved operation.
1. Remove the remaining notes and
foreign objects at the position of
the CS2 & CS4A sensor
2. Check if the CS2 & CS4A sensor
cable is disconnected
3. Exchange a sensor after abnormal
operating the CS2 & CS4A Sensor
40014
CS4A Dark detection during
initializing or dispense reserved
operation.
1. Remove the remaining notes and
foreign objects at the position of
the CS4A sensor
2. Check if the CS4A sensor cable is
disconnected
3. Exchange a sensor after abnormal
operating the CS4A Sensor

Error Code Chapter3. Cash Dispenser
© 2009 Nautilus Hyosung Inc. All Rights Reserved. 3-9
Error Code
Description
Trouble shooting
40011
CS2 dark detection during
initializing or dispense reserved
operation (Reject box
mounting/dismounting).
1. Initialize after mounting the reject
box.
2. Check if the CS2 sensor cable is
disconnected
3. Exchange a sensor after abnormal
operating CS2 Sensor
40000
Received a command that the
CDU does not have from the
upper unit.
1. Check the CDU received
command
2. Check the CDU firmware version
and refer to specifications.
400CC
(CS1AB, CS15AB, CS31AB,
CS41AB) dark detection during
dispense reserved operation.
1. Remove the remaining notes at a
sensor in front of the Cassette(1st
~ 4th Cassette)
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
400BD
Cassette number setting error
1. Check number of Cassette
2. Cassette, set the retry(Less than
4)
400BC
The communication data length
does not match
1. Check received command
2. Check communication cable
3. Check CDU Firmware Version
4009F
3rd cassette miss feed during
dispense operation
1. Check notes in 3rd Cassette
2. Check JAM in 3rd Cassette and
reload
4009D
3rd cassette not available
during dispense reserved
operation
1. Check the 3rd cassette mounting
2. Sensor(CS33) Operation Check
4009A
Time out(Note Jam)
1. Remove Jammed notes on CDU
return path
2. Remove dust in CS31AB, CS4AB,
CS13 Sensor
3. install after rearranging notes in
cassette
4008F
Hole discovered during dispense
reserved operation
1. Remove Jammed notes on CDU
return path
2. Rearrange notes in Cassette
40082
The remaining notes at the
sensor in front of the 2nd CST
after dispense
operation(CS21AB)
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit

Chapter3. Cash Dispenser Error Code
3-10 © 2009 Nautilus Hyosung Inc. All Rights Reserved.
Error Code
Description
Trouble shooting
40081
CS15AB dark detection during
dispense reserved operation.
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
40080
The remaining notes at the
sensor in front of the 2nd CST
before dispense
operation(CS15AB)
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
4007D
4th cassette not available
during dispense reserved
operation
1. Check the 4th cassette mounting
2. Sensor(CS43) Operation Check
4007C
4th cassette miss feed during
dispense operation
1. Check notes in 4th Cassette
2. Check JAM in 4nd Cassette and
reload
4007B
CS41AB dark detection during
initialize reserved operation.
1. Remove the remaining notes at a
sensor in front of the 4th Cassette
2. Sensor(CS41AB) Operation
Check
4007A
Time out(Note Jam)
1. Remove Jammed notes on CDU
return path
2. Remove dust in CS41AB, CS4AB,
CS13 Sensor
3. install after rearranging notes in
cassette
40073
The remaining notes at the
sensor in front of the 4th CST
after dispense
operation(CS41AB)
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
40072
CS41AB dark detection during
dispense reserved operation.
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
40071
Received a request for over 200
notes dispensing on the CDU
from the upper unit.
1. Check received command
2. Check communication cable
3. Check CDU Firmware Version

Error Code Chapter3. Cash Dispenser
© 2009 Nautilus Hyosung Inc. All Rights Reserved. 3-11
Error Code
Description
Trouble shooting
40070
The remaining notes at the
sensor in front of the 4th CST
before dispense
operation(CS41AB)
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
4006B
CS31AB dark detection during
initialize reserved operation.
1. Remove the remaining notes at a
sensor in front of the 3rd Cassette
2. Sensor(CS31AB) Operation
Check
4006A
Time out(Note Jam)
1. Remove Jammed notes on CDU
return path
2. Remove dust in CS15AB, CS4AB,
CS13 Sensor
3. install after rearranging notes in
cassette
40063
The remaining notes at the
sensor in front of the 3rd CST
after dispense
operation(CS31AB)
1. Remove the remaining notes at a
sensor in front of the 3rd Cassette
2. Sensor(CS31AB) Operation
Check
40062
The remaining notes at the
sensor in front of the 1st CST
after dispense operation(CS1AB)
1. Remove the remaining notes at a
sensor in front of the 1st Cassette
2. Sensor(CS1AB) Operation Check
40061
CS31AB dark detection during
dispense reserved operation.
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
40060
The remaining notes at the
sensor in front of the 3rd CST
before dispense
operation(CS31AB)
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
4005D
Continuously detected 3 notes
for six times or more during
dispense operation
1. Check notes status in the reject
box
2. Realign note in the cassette
3. Check foreign objects at the
position of the CS5
Sensor Guide
4. Check if the CS5 Cable is
disconnected
4005B
2nd cassette miss feed during
dispense operation
1. Check notes in 2nd Cassette
2. Check JAM in 2nd Cassette and
reload

Chapter3. Cash Dispenser Error Code
3-12 © 2009 Nautilus Hyosung Inc. All Rights Reserved.
Error Code
Description
Trouble shooting
40056
abnormal operation of the Reject
gate solenoid during dispense
operation
1. Remove a Jammed note on the
gate
2. Exchange a sensor after abnormal
operating CS3 Gate detecting
sensor
3. Replace the reject solenoid 1
40055
Time out due to note&#180;s
length error passed through the
CS13 during dispense operation
1. Remove a jammed note at the
position of the CS13
Sensor
2. Remove a dust on the CS13
sensor
40052
The remaining notes at the
sensor in front of the 1th CST
before dispense
operation(CS1AB)
1. Remove the remaining notes at a
sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette
box pick unit
40051
Received a request for over 150
notes dispensing on the CDU
from the upper unit.
1. Check received command
2. Check communication cable
3. Check CDU Firmware Version
4004E
2nd cassette not available
during dispense reserved
operation
1. Check the 2nd cassette mounting
2. Sensor(CS17) Operation Check
4004D
1st cassette not available
during dispense reserved
operation
1. Check the 1st cassette mounting
2. Sensor(CS7) Operation Check
4004B
Continuous 10 times error if note
is (long & Short & Skew)
1. Check state of notes in reject box
2. Rearrange notes in cassette
3. Check index of notes
4. Check foreign objects in the main
motor encoder slit
5. Replace the CS8 encoder slit
sensor
4004A
Time out(Note Jam)
1. Remove Jammed notes on CDU
return path
2. Remove dust in CS1AB, CS4AB,
CS13 Sensor
3. install after rearranging notes in
cassette
40049
Dispensing 0 notes required is
error
1. Check received command
2. Check communication cable
3. Check CDU Firmware Version
40047
1st cassette miss feed during
dispense operation
1. Check notes in 1st Cassette
2. Check JAM in 1st Cassette and
reload