NBN connection box User manual

1
© 2015 nbn co ltd | ABN 86 136 533 741
For nbn™ fibre installations after 19th Dec 2013
Useful information
about your nbn™
supplied equipment
Your
user guide
Before performing any maintenance
please read the important safety
warnings on the back cover.

Your nbn™user guide
Getting started 4
Plugging your devices into your nbn™connection box* 5
Identifying your nbn™supplied equipment 6
Maintaining your nbn™supplied equipment 8
Frequently asked questions 10
nbn™connection box indicator lights 14
Optional Power Supply with Battery Backup guide 16
Managing the Power Supply with Battery Backup 17
Emergency calls checklist 19
Connecting to the mains power supply 20
How to replace your backup battery 22
What to do if the mains power fails 24
Power Supply with Battery Backup indicator lights and alarm sounds 25
Troubleshooting 26
Phone and Internet troubleshooting 27
Important safety warnings 28
*Also known as Network Termination Device (NTD).

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© 2015 nbn co ltd | ABN 86 136 533 741
Your nbn™user guide
Congratulations on connecting to the nbn™network. With your new
fibre optic connection, you’ll be able to access the benefits of fast
and reliable phone and internet services, including:**
• A brighter future – your family can access knowledge from across
the world and learn like never before, oering you and your kids a
brighter future
• Everyone online at once – with the nbn™network, the whole family
can enjoy all the benefits of high speed internet, even with lots of
devices connected at the same time**
• Entertainment without the wait – with the nbn™network, you
can quickly access the content you need, when you need it –
whether you’re video streaming, online gaming or watching live
news and sport**
This booklet gives you the information you need to ensure your nbn™
supplied equipment stays in good working order. It also outlines the
things you can do if your system is not working properly.
**Your experience including the speeds actually achieved over the
nbn™network, depends on the technology over which services are
delivered to your premises and some factors outside our control
(like your equipment quality, software, broadband plans and how
your service provider designs its network).

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© 2015 nbn co ltd | ABN 86 136 533 741
Getting started
Once your nbn™connection box has been installed and your service provider has
advised your services are now active, just follow the simple steps below to begin
enjoying your new service over the nbn™network.
1Connect any compatible equipment to the nbn™connection box. Use the port
designated for that service C
as directed by your phone and internet service
providers. Further information on the ports can be found on the next page.
To remove the cover to access the ports, refer to the diagram below.
2If you have arranged a phone service to be supplied through the voice (UNI-V)
port then your phone should be connected to the designated active voice
(UNI-V) port on the nbn™connection box D
(or to your existing phone sockets if
a registered cabler has wired them up to your nbn™connection box). Your phone
and internet service providers will also let you know which connection to use.
Press the two clips A
to release the cover.
Lift the cover at an angle to remove B
.
Things to note:
• If you have the Power Supply with Battery Backup, the ‘system status’ light
on it should glow green.
• The nbn™connection box ‘power’ and ‘optical’ lights will both glow green.
For more information on indicator lights, see pages 14 and 25.
Removing the nbn™
connection box cover
Property of NBNCo - Do not Remove
Contact your service provider for
assistance with this equipment
Property of nbn™- Do not Remove
nbn™connection box
(with cover removed)
D C
Proper ty of NBNCo - Do not R emove
Contact your service provider for
assistance with this equipment
Proper ty of NBNCo - Do not R emove
BB
A
A

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© 2015 nbn co ltd | ABN 86 136 533 741
Plugging your devices
into the nbn™connection box
The bottom of your nbn™connection box (inside the cover that is mounted to
the wall) will have a row of ports that look like this:
UNI-D
UNI-V
1 21 2 RESET POWER3 4
The two voice (UNI-V)
ports are to connect
telephones, using
RJ-11 cables.
The four data (UNI-D) ports are
to connect data and in-band
video services, using
Ethernet RJ-45 cables.
Port for
the power
cable from
your Power
Supply.
DO NOT
DISCONNECT
this cable unless
instructed to
do so by your
service provider.
Voice (UNI-V) Ports Power Fibre OpticData (UNI-D) Ports
C
D
Connecting your phone service
If you have chosen a phone service from your service provider to be delivered
through a voice (UNI-V) or data (UNI-D) port, your service provider will advise
you how to connect your phone(s).
Connecting your broadband service
Your broadband services will be delivered through the data (UNI-D) ports on the
nbn™connection box. Your service provider(s) will advise you which data (UNI-D)
ports they have designated for your services, and how to connect any necessary
equipment to these services.
Additional cables
All the power and fibre optic cables required for the nbn™connection box to operate
will be supplied and connected free of charge by your nbn™approved installer. If other
cables are needed to connect your computer, router, phone or other devices, to the
nbn™connection box, you or your service provider will need to provide them.
Troubleshooting
If you’ve followed the instructions from your service provider but your phone,
internet or other broadband connections are still not working, or if you see any red
flashing lights on the nbn™connection box or Optional Power Supply with Battery
Backup unit, please read the troubleshooting guide on page 26.
IMPORTANT NOTICE! RISK OF EYE INJURY.
Please do NOT disconnect, tamper with or look into the laser light
beam from the fibre optic cable as this could damage your eyes.

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© 2015 nbn co ltd | ABN 86 136 533 741
Identifying your
nbn™supplied equipment
nbn™supplied equipment may be installed several dierent ways depending on your
building type and requirements. These diagrams show the three main combinations
of equipment and will help you identify what each piece of equipment is for.
With nbn™connection box cover and standard power supply
Contact your service provider for
assistance with this equipment
Proper ty of NBNCo - Do not Re move
Contact your service provider for
assistance with this equipment
Proper ty of nbn - Do not Remove
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Proper ty of NBNCo - Do not Re move
Contact your service provider for
assistance with this equipment
Proper ty of nbn - Do not Remove
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Proper ty of NBNCo - Do not Re move
Contact your service provider for
assistance with this equipment
Proper ty of nbn - Do not Remove
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Contact your service provider for
assistance with this equipment
Proper ty of NBNCo - Do not Re move
Contact your service provider for
assistance with this equipment
Proper ty of nbn - Do not Remove
nbn™connection box
Inside your
premises
Outside your
premises
nbn™utility box*
With nbn™connection box cover and Power Supply
with Battery Backup
Contact your service provider for
assistance with this equipment
Proper ty of NBNCo - Do not Re move
Contact your service provider for
assistance with this equipment
Proper ty of nbn - Do not Remove
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Proper ty of NBNCo - Do not Re move
Contact your service provider for
assistance with this equipment
Proper ty of nbn - Do not Remove
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Proper ty of NBNCo - Do not Re move
Contact your service provider for
assistance with this equipment
Proper ty of nbn - Do not Remove
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Contact your service provider for
assistance with this equipment
Proper ty of NBNCo - Do not Re move
Contact your service provider for
assistance with this equipment
Proper ty of nbn - Do not Remove
nbn™utility box*nbn™connection box
Power Supply with
Battery Backup
Inside your
premises
Outside your
premises

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© 2015 nbn co ltd | ABN 86 136 533 741
*
Also known as a Premises Connection Device.
With nbn™connection box (no cover), Fibre Wall Outlet
and Power Supply with Battery Backup
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
NTD
Property
of nbn™
Do not remove
nbn™utility box*
Inside your
premises
Outside your
premises
nbn™connection box
(no cover)
Power Supply with
Battery Backup
Fibre wall
outlet

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© 2015 nbn co ltd | ABN 86 136 533 741
ALARM
SILENCE
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Maintaining your
nbn™supplied equipment
The nbn™supplied equipment in your premises should require very little
maintenance if properly cared for. Here are some important do’s and don’ts to
ensure the nbn™connection box and Power Supply stay in good working order.
Do not touch or unloop the fibre. Tampering with the
fibre (even by simply unplugging it) could damage the
connection and require a technician visit.
Do not use water to clean the equipment.
Inside your property
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Contact your service provider for
assistance with this equipment
Propert y of NBNCo - Do not Remo ve
Contact your service provider for
assistance with this equipment
Propert y of nbn™- Do not Remove
Contact your service provider for
assistance with this equipment
Propert y of NBNCo - Do not Remo ve
Contact your service provider for
assistance with this equipment
Propert y of nbn™- Do not Remove
Propert y of NBNCo - Do not Remo ve
Contact your service provider for
assistance with this equipment
Propert y of nbn™- Do not Remove
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Propert y of NBNCo - Do not Remo ve
Contact your service provider for
assistance with this equipment
Propert y of nbn™- Do not Remove
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
ALARM
SILENCE
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Contactyour service provider for
assistancewith this equipment
Property of NBNCo - Do n ot Remove
Contactyour service provider for
assistancewith this equipment
Property of nbn - Do not Remo ve
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Property of NBNCo - Do n ot Remove
Contactyour service provider for
assistancewith this equipment
Property of nbn - Do not Remo ve
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Property of NBNCo - Do n ot Remove
Contactyour service provider for
assistancewith this equipment
Property of nbn - Do not Remo ve
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Contactyour service provider for
assistancewith this equipment
Property of NBNCo - Do n ot Remove
Contactyour service provider for
assistancewith this equipment
Property of nbn - Do not Remo ve
If you have the Power Supply with Battery Backup, keep
it plugged in at all times with the power point switched
on, otherwise your battery may wear out prematurely and
your broadband data or phone services running over your
nbn™connection may not work during a power outage.
Please see section ‘Optional Power Supply with Battery
Backup guide’ (page 16) for important information on
how the Battery Backup service operates.
Keep the nbn™connection box plugged in to the Power
Supply (whether or not you have the Battery Backup).
If you don’t, you won’t be able to make phone calls
(even in an emergency) or use broadband data services.
The indicator light will let you know when the battery
needs replacing. If you have been actively using the battery
during a power failure, the light may also indicate that the
battery is nearly flat (see page 22 for details on how to
change the battery).

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© 2015 nbn co ltd | ABN 86 136 533 741
ALARM
SILENCE
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Do not cover or paint any part of the nbn™connection
box, or Power Supply (with or without Battery Backup).
The only item that can be safely painted is the removable
front cover that goes over the nbn™connection box. This
has been specifically designed to allow you to paint it.
Remove the front cover before painting it. Only use
acrylic (PVA) water-based paints.
Do not unplug the nbn™connection box or its power
supply unless you need to replace the battery in a Power
Supply with Battery Backup unit if you have one, or if
you are going away for an extended period or otherwise
directed to do so by your service provider.
Do not place objects on top of the nbn™connection box,
as this may reduce minimum ventilation requirements,
causing your nbn™connection box to operate at a higher
temperature than normal.
Outside your property
Ensure you know where any underground cables are
located before digging to avoid accidental damage to them.
It is best to always contact Dial Before you Dig by calling
1100 or via their website at www.1100.com.au. Lodging
an enquiry is free of charge. You may incur costs if
underground cables are accidentally damaged, and
experience lengthy unplanned service disruptions until
the damaged cables can be repaired.
Keep branches and shrubs away from the fibre optic cable
and nbn™utility box.

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© 2015 nbn co ltd | ABN 86 136 533 741
I’ve accidentally damaged the nbn™connection box. What do I do?
The nbn™connection box and its cover, Power Supply with Battery Backup,
standard power supply and the fibre optic cable on your property are your
responsibility to keep in good condition, just as you are responsible for your
other services such as power, phone and gas.
If you happen to accidentally damage any part of the nbn™supplied equipment
or cable, please contact your service provider to have it repaired. You may be
charged for the repair.
Is the nbn™ connection box installed in my home or premises safe?
The nbn™connection box and its power supply only use fixed cables. That means
they are not designed to nor intended to emit any wireless radiation.
Rest assured the nbn™connection box and its power supply have been tested
to ensure they meet:
• Australian Safety and Emission requirements in accordance with
AS/NZS CISPR22 and AS/NZS 60950-1.
• These are the same standards consumer appliances are required to comply with.
• Both the nbn™connection box and power supply have passed these tests.
The nbn™connection box also has a laser warning label on it, in accordance with
Australian standards. The warning on the label is the same one required for CD and
laser pointing devices, laser ‘spirit’ level tools etc.
The nbn™connection box is designed to automatically turn o its laser in cases when
the optical fibre is pulled out or broken. The automatic switch o happens within
thousandths of a second of a break occurring. nbn nevertheless recommends that
you stay away from fallen or broken cables as a precaution because it’s not always
possible to tell whether a fallen or broken cable is a safe cable, or an unsafe cable.
Is the nbn™fibre optic cable safe?
Fibre optic cables do not conduct electricity. However, there are other safety hazards
associated with handling the fibre optic cable. This is why you must never disconnect,
tamper with or look directly into the laser light beamed from the fibre optic cable.
Although the laser light found inside the fibre optic cabling may appear invisible,
you should always assume the light is present even if you cannot see it.
Who can I contact for assistance?
If you have any questions, need help or to report a fault please call your
service provider.
FAQs

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© 2015 nbn co ltd | ABN 86 136 533 741
If I’m going away for a while – can I unplug my service to save power?
nbn recommends leaving your nbn™supplied equipment connected and powered
at all times. You may shorten the life of your battery if you leave the Power Supply
with Battery Backup unplugged for an extended period of time. However, if you are
away for an extended period, and do not want to leave the nbn™supplied equipment
plugged in, please be sure to disconnect the battery by following these steps
(refer to diagram on pages 22–23):
1Turn o at the power point and disconnect the power supply from
the mains power.
2Open the front cover of the Power Supply with Battery Backup A .
3Disconnect the red ‘+’ plug from the battery B
.
When returning, please remember to reconnect the battery. If you don’t, your
phone and broadband data services won’t work during a power failure, you may
hear audible alarms and your service provider may be alerted that your battery
needs servicing.
Can I plug the power supply into a power board?
Yes, however nbn prefers the nbn™connection box and power supply is
connected to fixed power point where possible. However in the event this is not
possible then the power supply can be plugged into a double adapter, extension
cord or power board as long as they are safe.
What if I want to move the nbn™connection box?
If you need to have the nbn™connection box or the cables relocated, contact
your service provider. They should be able to advise you of the cost and
arrange for a technician to move the equipment. When considering relocating
nbn™supplied equipment or cables you should keep these things in mind:
1The equipment must be protected from water, steam or excessive heat.
2The location must be well ventilated, preferably near a fixed power point and
easy for you to check the indicator lights.
3The equipment must be positioned in a location away from busy areas and
protected from risk of damage. There should also be sucient light for you to
see if the device is functioning correctly.
4You may be charged for the relocation cost.

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© 2015 nbn co ltd | ABN 86 136 533 741
Can I connect other devices to the unused ports on the nbn™connection box?
Unlike modem/routers you might be familiar with from ADSL and cable broadband
services, each port on the nbn™connection box is reserved for a separate service.
This allows you to have up to four separate broadband data and up to two separate
phone services through one connection box. If you only order one broadband service,
then only one port will be active. If you connect one of your devices to an unused nbn™
connection box port, your devices won’t be connected to a phone or internet service.
I have a monitored home or premises security system.
Will it work over the nbn™network?
It is expected that most monitored security systems will operate over the nbn™
network. However, if you would like to use an existing system, you should check with
your security provider to ensure that your particular equipment and service is nbn™
network compatible. You should test your alarm the same day that your service over
the nbn™network is activated by your service provider, and also check that your
in-premises wiring is correctly connected up to your service over the nbn™network.
For further information on alarms and the nbn™network, visit nbn.com.au/alarms
Can I install in-home cabling myself?
nbn will professionally install the cabling from the street to your nbn™connection
box (for more information on what’s included in a standard installation please
visit nbn.com.au/fibreinstallation). If you choose to install additional permanent
phone or data cabling through wall, floor or ceiling cavities it must be done by a
cabler registered with an Australian Communications and Media Authority (ACMA)
accredited industry registrar.
Your service provider may also be able to recommend a registered cabler in your
area. Other non-permanent cabling such as plugging your own router or phone into
the nbn™connection box can be done yourself.
How do I care for the nbn™connection box cover?
You can clean the nbn™connection box cover by removing the cover and wiping
it clean with a damp cloth and mild all-purpose cleaner. Do not use a damp cloth
on internal equipment or cables.
Can I lock the nbn™connection box cover?
A locking feature is available to restrict access if desired. nbn recommends
a cable tie or small padlock to stop unwanted access. Please note: Your service
provider should not lock the cover, as you may need to access the ports or lights
inside the cover for troubleshooting or if you decide to change providers/devices.

13
© 2015 nbn co ltd | ABN 86 136 533 741
How do I open my nbn™connection box cover?
To remove the cover, press the two clips at the base of the box (either together or
one at a time). Pull the base of the cover out, and then up to remove it completely.
To reattach the cover, simply place the top over the base then lightly guide the cover
down and back until it clips into place. Do not touch or uncoil the cables that have
been installed inside the cover as this could aect the performance of your service.
Can I remove my Power Supply with Battery Backup if I no longer want the
Battery Backup service and only want the standard power supply?
No, this is currently not possible. However you can advise your service provider that
you no longer want the Battery Backup service which means you can remove the
battery (provided no other users of nbn™approved services are using the Battery
Backup service on your premises) and your service provider will stop sending you
battery alarm reminders. If you do this, your services will only operate if the power
is switched on at the power point; they won’t work during a power failure.
I only have the standard power supply. Can I add a Power Supply with
Battery Backup if my circumstances change or I move into a home that
does not have the capability and I require this service?
Yes this is possible – please contact your service provider to discuss your needs
and arrange an appointment for the installation of the Power Supply with Battery
Backup. Please note that until your Power Supply with Battery Backup is installed,
your services will not operate during a power failure or when the power for the
nbn™connection box is switched o at the power point.
I have moved into a house with nbn™fibre already installed. Do I need
to do anything to make sure the Battery Backup service is working?
If you move into a house where nbn™fibre is available, please let your preferred
service provider know whether you require the Battery Backup service when
arranging your services over the nbn™network.
If you do require it, your service provider may need to arrange nbn to install a Power
Supply with Battery Backup if there is not already one there in the house. Your service
provider will also remind you when the battery is worn out and needs to be changed.
You can check if the Power Supply with Battery Backup has a working battery installed
in it by checking if there are any visual light alarms on the unit and opening the power
supply cover to see if a battery is installed. Please follow the instructions on page 22.
If you don’t require the Battery Backup service, and there is already a Power Supply
Unit with Battery Backup installed, then your service provider can turn o the
reminders to replace the battery.

14
© 2015 nbn co ltd | ABN 86 136 533 741
Contact your service provider for
assistance with this equipment
Property of NBNCo - Do not Remove
Contact your service provider for
assistance with this equipment
Property of nbn - Do not Remove
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Property of NBNCo - Do not Remove
Contact your service provider for
assistance with this equipment
Property of nbn - Do not Remove
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Property of NBNCo - Do not Remove
Contact your service provider for
assistance with this equipment
Property of nbn - Do not Remove
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Contact your service provider for
assistance with this equipment
Property of NBNCo - Do not Remove
Contact your service provider for
assistance with this equipment
Property of nbn - Do not Remove
Power
Indicator
Indicator Meaning Action
O This means there is no power
to your nbn™connection box
Check the power supply is plugged in and
switched on and is connected to your nbn™
connection box. If there is still no power
light contact your service provider
Red Your power supply is operating
on backup battery power
If there is a mains power failure, you will
only have services over the nbn™for a
limited period of up to five hours. Refer
to the Power Supply with Battery Backup
section of this guide
Green Your power supply is working
normally
No action is required
Green
Flashing
Your nbn™connection box
is starting up
No action is required. The flashing light
should turn into a green solid light shortly
Optical
Indicator
Indicator Meaning Action
O Your nbn™connection box
has been disabled externally
Contact your service provider
for further instructions
Red Your nbn™connection box
has lost connection with the
fibre network
Contact your service provider
for further instructions
Green Your nbn™connection box
is connected and working
properly
No action is required
Green
Flashing
This is normal and simply
means there is activity on
the network
No action is required
nbn™connection box indicator lights

15
© 2015 nbn co ltd | ABN 86 136 533 741
Alarm
Indicator
Indicator Meaning Action
O Your nbn™connection box
is working but you have no
devices connected
No action is required
Red Your nbn™connection box
has a fault and is not working
normally
Contact your service provider
for further instructions
Green Your nbn™connection box
is working normally and is
connected
No action is required
Data (UNI-D)
Indicators
Indicator Meaning Action
O You do not have an active
service using this port at
this time
This may simply mean that connected
devices are not active at the moment.
If you are having diculty with connected
devices then contact your service provider
for further instructions
Orange The device connected to
your UNI-D port uses 1Gbps
Ethernet
No action is required
Orange
Flashing
The device connected
to your UNI-D port uses
1Gbps Ethernet
No action is required
Green The device connected to
your UNI-D port uses 10 or
100Mbps Ethernet
No action is required
Green
Flashing
The device connected to
your UNI-D port uses 10 or
100Mbps Ethernet
No action is required
Voice (UNI-V)
Indicators
Indicator Meaning Action
O You do not have an active
phone service using this port
at this time
No action is required
Green One or more telephones are
o the hook (being used)
No action is required
Green
Flashing
One or more telephones have
been o the hook for more
than 1 hour
Check if someone in your household is
using the phone, and if not check to see if
any of your handsets have been left o the
hook by accident
Update Indicator
Indicator Meaning Action
O Normal No action is required
Red Your nbn™connection box has
failed to download software
Contact your service provider
for further instructions
Green Your nbn™connection box
is successfully downloading
software
No action is required

16
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Optional Power
Supply with
Battery Backup
guide
This section (pages 16 to 27)
only applies if you have the
Optional Power Supply with
Battery Backup.

17
© 2015 nbn co ltd | ABN 86 136 533 741
The Power Supply with Battery Backup:
• Provides a steady 12V power supply to your nbn™connection box.
• Provides battery backup power to the nbn™connection box (when fitted
with a working battery).
• During a power outage, battery backup will last for approximately
five hours (including the battery emergency reserve).
It is always good to have another way of calling someone during a power outage
in the case of emergency such as a charged mobile phone.
To ensure that your phone (or data) services continue to operate during a power
outage please note:
• Only standard corded phones (that don’t need to be plugged into a power
point) will work during a power outage, and only if your phone service is also
provided over the nbn™connection box’s voice (UNI-V) port. All other devices
require their own battery backup to operate during a power outage.
• If your phone plugs into a separate router/gateway from your phone
or internet service provider, you won’t be able to make calls unless
that router/gateway also has its own battery backup.
• Examples of devices that require their own battery backup include wireless
routers, all mains powered phones, computers or modem/routers.
• Uninterruptable power supply (UPS) systems help power devices during
a power outage and are readily available through technology retailers.
Your service provider should explain how your services can work with nbn’s
Battery Backup and what additional solutions you may need to power your
other devices.
How long Battery Backup lasts
If you have a Power Supply with Battery Backup, your nbn™connection box will
continue to be powered for approximately five hours during a power outage.
• When approximately 40% of the battery charge is remaining (after about
3 to 3.5 hours), the power supply will automatically turn o to preserve the
remaining charge for emergency use.
• When you need to use the remaining charge press the emergency reserve
button and within a few minutes your services will operate for the remaining
approximately 1.5 to 2 hours.
• Extremely cold conditions (less than -1 degrees Celsius) may cause the battery
to run out more quickly.
Managing the Power Supply
with Battery Backup

18
© 2015 nbn co ltd | ABN 86 136 533 741
Keeping your backup battery topped up
To ensure the backup battery works when you need it, please maintain it by
following the advice given in this guide.
• Regularly check the battery indicators lights and pay attention to audible alarms,
(see page 25 for a guide to indicator lights and alarms) as these may indicate
a problem with your battery.
• When your battery is used as indicated in the nbn™User Guide, it will age
to about 70% of its original capacity in around three to five years.
• A battery can age sooner if not kept at room temperature (around 20 degrees).
Warmer temperatures can accelerate aging of the battery.
• Turning the power on and o frequently will cause the battery to age earlier
and reach 70% of its capacity in around one to two years.
• Please ensure the battery is replaced when needed (or as arranged with
your service provider).
Options for extending your Battery Backup
If approximately five hours of battery backup isn’t enough for your needs, you
can add additional capacity by plugging the power cord of the Power Supply with
Battery Backup unit into an Uninterruptable Power Supply (UPS) – itself a type of
battery backup unit. These are readily available through technology retailers. Your
service provider should explain how your services can work with nbn’s Battery
Backup and what additional solutions you may need to power your other devices.
The UPS must supply a 230V 50Hz AC waveform in accordance with AS60038-
2000. Refer to your UPS manufacturer for confirmation.
To set up a UPS, please:
• Follow the instructions provided by the UPS manufacturer to initially set up
the UPS system.
• Switch o the power at the power point that the nbn™connection box power
supply is connected to.
• Unplug the nbn™Power Supply power cord from the power point and plug
it into the UPS.
• Plug the UPS power cord to the fixed power point.
• Turn on the power point.
• Follow the UPS manufacturer’s instructions on operating the UPS.
Your service provider should explain how your services can work with battery
backup and what solutions you may need for your devices. You should discuss
the use of any UPS with your service provider.

19
© 2015 nbn co ltd | ABN 86 136 533 741
Propert y of NBNCo - Do not Rem ove
Contact your service provider for
assistance with this equipment
Propert y of nbn™- Do not Remove
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Propert y of NBNCo - Do not Rem ove
Contact your service provider for
assistance with this equipment
Propert y of nbn™- Do not Remove
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
To make calls during a power outage for up to five hours, you need to make sure
you have all the following:
Power Supply with Battery Backup
nbn™Battery Backup service from your preferred service provider
A phone service connected on the nbn™connection box’s UNI-V port
A standard corded phone that doesn’t need to be plugged into a power point
The corded phone needs to be plugged in to the UNI-V port on the nbn™
connection box, and your Power Supply with Battery Backup needs to be working
and maintained by following instructions in this guide.
Power Supply with
Battery Backup
nbn™connection box
UNI-V port
Corded phone
Powered for up to five hours (including emergency reserve)
by Power Supply with Battery Backup
Emergency calls checklist
What if…
Q. I connect my phone to a router provided by my phone company?
A. If your phone service provider has advised that you need to connect your
phone up to a router, gateway or “box” that is not the nbn™connection box,
then you will need to have a separate battery backup for that device. Ask your
phone service provider for advice.
Q. I use a cordless phone?
A. Most cordless phone sets have batteries in the handsets, but not the base
station, which usually only works when plugged in to mains power. You will
either need to arrange an external battery backup unit for your cordless phone
base station, or buy a new cordless phone that has battery backup built into
both the base station and handsets.

20
© 2015 nbn co ltd | ABN 86 136 533 741
1nbn recommends the power supply is plugged directly into a fixed power point.
2Where a fixed power point is not available, a safe extension cord, double adapter
or power board can be used.
3The nbn™connection box will switch to battery power if you turn the power
o at the power point. When the battery goes flat, the nbn™connection box
will turn o, and your phone or data services will no longer work.
4Don’t switch o your nbn™supplied equipment. The power used by
the system is minimal – equivalent to a 15W light bulb.
5The life of the battery in a Power Supply with Battery Backup will be reduced
if the power is routinely turned on and o, or left switched o.
Connecting to the mains power supply
Power Supply with
Battery Backup
nbn™connection
box UNI-D port
Cordless
phone
handset
Cordless
phone base
station
Router or “box”
from your
phone service
provider
Propert y of NBNCo - Do not Rem ove
Contact your service provider for
assistance with this equipment
Propert y of nbn™- Do not Remove
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Propert y of NBNCo - Do not Rem ove
Contact your service provider for
assistance with this equipment
Propert y of nbn™- Do not Remove
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Propert y of NBNCo - Do not Rem ove
Contact your service provider for
assistance with this equipment
Propert y of nbn™- Do not Remove
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Propert y of NBNCo - Do not Rem ove
Contact your service provider for
assistance with this equipment
Propert y of nbn™- Do not Remove
SYSTEM
STATUS
BATTERY
POWER
REPLACE
BATTERY
ALARM
SILENCE
ALARM
SILENCE
BATTERY
EMERGENCY
USE
Powered for up to five hours
(including emergency reserve)
by nbn™Power Supply with
Battery Backup
Need their own
battery backup