Arris SURFboard S33 User manual

QUICK START GUIDE
Cable modem
S33

2
Power supply
Soware license
& warranty card
Quick start guide
S33
S33 cable modem
In the box
Note: To connect to the internet, you need a cable service
connection (coaxial cable line) with a cable internet service
provider.

3
Introduction
Status indicators
Front panel LED status indicators
Let’s get started
Cable modem web manager
4
5
7
13
1
3
2

4
1
Status indicators

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Note: Detailed LED status information is available
online in the SURFboard S33 user guide at the ARRIS
support web site, www.arris.com/selelp.
There is only one front panel LED. It is located under the
SURFboard logo on the front of the S33.
Front panel LED status indicators
Amber (solid) - power on/off status
Amber (flash) - firmware download is in progress
Green (blink) - downstream/upstream channel
search (unlock status)
Green (solid) - online status in DOCSIS 3.0 mode
Blue (solid) - online status in DOCSIS 3.1 mode
Blue & Green (alternating flash) - error mode

6
The SURFboard S33 is a DOCSIS 3.1 cable modem. It
uses DOCSIS 3.1 technology to provide ultra high-speed
internet access on your home or small business network.
For whole-home connectivity, you can use the Ethernet
port on your S33 to connect aWi-Fi router (separate
purchase).To use the second Ethernet port, you will need
a second IP address. Please contact your service provider
for assistance.
Note: For Cox customers, a second IP address is not
supported on the Residential service.
Using the connection capabilities of the S33, you can
connect your computer and other network-enabled
devices via the two Ethernet ports.The S33 connects to
the existing coaxial cable connection in your home.The
S33 will not work with DSL, Fiber to home, or satellite
internet service.

7
Let’s get started
2

8
Connect the coaxial cable (not included) from the
cable wall outlet or RF splier to the Cable connector
on the rear of your S33.
A
Tighten the cable
connector by hand.

9
Connect an Ethernet cable (not included) to the 2.5 GE
Ethernet port on the rear of your S33 and the
Ethernet port on your PC or laptop.
B
Your internet service
provider may require
a subscription to a
second IP address to
support using both
Ethernet ports.

10
Connect the power supply to the Power port on the
rear of your S33, then plug it into an electrical wall
outlet that is not controlled by a wall switch.
C
Your S33 automatically
powers ON when the
power supply is
connected.

11
To activate your internet service, you will need the
cable modem model name (S33), HFC MAC ID, and
serial number (S/N) listed on the cable modem label
located on the boom of your S33 or aached in the
Cable modem label section at the end of this
document.
To activate your internet service, select your service
provider’s activation web site from the list below:
• Comcast/Xfinity: xnity.com/acvate
• Cox: www.cox.com/acvate
• Spectrum: spectrum.net/selnstall

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D
Verify S33 connectivity by accessing the internet on
your connected PC or laptop.
Visit any public web page such as www.suroard.com.
If the website fails to open, please contact your service
provider to set up your internet service or activate your
S33.

13
3
Cable modem web
manager

14
A
Monitor the S33 operational status using the S33
web manager.
Open a web browser (e.g., Internet Explorer, Google
Chrome, etc.) on your connected computer or laptop
to log in to the S33 web manager.
Type the default LAN IP address, 192.168.100.1 in
the Address bar and press Enter.
The default log in is case-sensitive. Log in using the
following default user name and password:
• User name: admin
• Password: password
Note: For security purposes, it is recommended that
you change the default user password.

15
B
For additional assistance with your S33, ARRIS is
available to help. Choose one of the following:
• Visit www.arris.com/selelp for Self help, FAQs,
product manuals, Live Chat, and Email support.
• Call us at 1-877-466-8646.

16
Cable modem label
If the cable modem label is
not aached, please check
the boom of your S33.
ARSVD01623-a
© 2020 ARRIS Enterprises, LLC. All rights reserved.
No part of this publication may be reproduced or transmied in any form or by any
means without wrien permission from ARRIS Enterprises, LLC.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks
of ARRIS Enterprises, LLC. Other trademarks and trade names may be used in this
document to refer to either the entities claiming the marks or the names of their
products. ARRIS disclaims proprietary interest in the marks and names of others.