NBN TG799 User manual

GETTING
C O NN E CTE D
Installation instructions for your
NBN Modem TG799
This guide is designed to help you get started with your new
modem. It relates to services being delivered over NBN FTTN
connections. Please make sure you keep it in a safe place, as you
may find you need to refer to it again at a later date.

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I M POR TA N T :
READBEFORE
YOU START
In most cases an NBN technician will not need access to your
premises in order to connect you to the NBN. If access is required,
then one of our staff members will contact you to arrange a suitable
time.
Once connected to the NBN, your home phone or broadband service
will be delivered directly from the NBN modem. This also means that
any existing internal home wiring connected to your phone wall
sockets (telephone outlets) will no longer deliver a working phone
service.
If required, we are able to orgainise one of our staff members to
carry out any internal cabling in your premises to connect any
other telephone outlets in any other rooms to the NBN modem.

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CONTENTS
01. NBN Modem
02. WANEthernet cable (white with red ends)
03. LAN Ethernet cable (white with yellow ends)
04. Telephonecables (grey) x 3
05. Power supply adaptor and cable
06. Wi-Fi Information label (sample)
01.
02.
03.
04.
05.
06.

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LIGHTS ON THE NBN MODEM
Light
Definition
Function
Status
Status Indicator
(Status has no otherbutton
functionality)
Off –Nopower
Green Solid –Normal operation
Green Flashing –Device starting up
Red –No internetconnection
WAN
Wide AreaNetwork
Off –No networkconnection
Green Solid –Network connectionestablished
Green Fast Flashing –Data activity
Green Slow Flashing –Trying todetect network connection
Internet
Internet
Off –No internetconnection
Green Solid –Internet connectionestablished
Green Flashing –Dataactivity
Red –No internetconnection
Wi-Fi 2.4GHz
Wireless Network 2.4GHz
Off –Wi-Fi disabled
Green –Wireless device(s) connected, nodata activity
Green Flashing –Wirelessdevice(s) connected, data activity
Wi-Fi 5GHz
Wireless Network 5GHz
WPS
Wi-Fi Protected Setup
Off –WPSnot beingused
Green –WPS setupsuccessful
Orange Flashing –WPS setup inprogress
Red –WPSsetupfailed
Ethernet
Ethernet
Off –No local networkconnection
Green Solid –Network connectionestablished
Green Fast Flashing –Dataactivity
Phone 1
Phone 1
Off –No phone service connectionestablished
Green Solid –Phoneservice connection established
Green Fast Flashing –Phone serviceactivity
Phone 2
Phone 2
DECT
Do Not Use
Do Not Use

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BUTTONS ON THE NBN MODEM
A B
A B
C D
Button
Definition
Function
A
Reset
ResetButton
Whenpressed for more than sevenseconds it will reset the modemto its
factory settings. Anyconfiguration changes you havemade previously will be
lost.
B
Power Switch
Toturn the modem on or off
C
WPS
WPS–Wi-Fi Protected Setup
When pressed, the modem will search for wireless devices with WPScapability
and in WPSmode to register. You will havetwo minutes to put the other wireless
devices inWPSmode.
D
DECT
DECT
N/A
Wi-Fi Button (on front of the modem)
Wi-Fi can be enabled (short press)or disabled (long press)by pressing and
holding theWi-Fi button. WhenWi-Fi is disabled the Wi-Fi LEDs will be of f.

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SOCKETS ON THE NBN MODEM
PSTN
N/A
Ports
Connect your data devices
(PC, laptop, smart TV) to these
Ethernet ports.
Power
Connect the Power
Supply Adaptor cable here.
Phone 1 and 2
Connect your
telephone (s) or home
wiring to the green
phone ports.
DSL
This socket is used to
connect your NBN modem
to the wall socket.
WAN
N/A

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1.
2.
3.
4.
5.
6.
7.
STEP-BY-STEP GUIDE TO
INSTALLING THE NBN MODEM
Plug a telephone into the wall socket and check if there is a dial tone. If there
Is no dial tone on the line, please contact us prior to proceeding. If there is a
dial tone present, unplug your phone, splitters/filters and ADSL modem
Plug the Power Supply Adaptor cable into the NBN modem’s power inlet on
the back of the device. Plug a telephone lead into the grey port on the NBN
modem and then plug it into the wall socket. Then,plug the power adaptor
into a power socket, turn it on, and push the ON/OFF button to turn the
modem on.
Allow up to five minutes for the NBN modemto power on and perform the start
up sequence. Variouslights will be flashing as the device starts up (see the
‘Lights on the modem’on page 3 to seetheir functions). Wait for the status light
to remain solid green before going to the next step. If the status light is not solid
green, contact us prior to proceeding.
If you have requested a phone service as part of your NBN connection,
you can now connect your telephone device to either of the two GREEN
phone ports at the back of the modem.
Connect your PC or laptop to any of the four
YELLOW LAN ports
at the back of the NBN modem.
With your home phone and/or broadband service connected to the NBN
and working, you can now connect your Wi-Fi devices.
The NBN modem has two Wi-Fi networks: 2.4G and 5G. The factory
default WI-FI names and passwords for these Wi-Fi networks can be
found on the Wi-Fi information label provided in the box, and on the
label attached to the base of the modem.
A Wi-Fi connection can be achieved by entering the password
on your wireless device (once the wireless device detects the modems
wireless network, identified by the WI-FI name.
Dial the following number from the phone that is plugged into the NBN
modem and then follow the prompts. (1800 713 226) This start to
transfer the phone number to the NBN service. This process usually
takes 30 minutes. After 30 Minutes, reboot the NBN modem and call
your NBN phone number to ensure that the process is successful.

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