NComputing N400 User manual

N-series
Thin Clients
for Citrix HDX
User Manual

NComputing N-series User Manual rev11.09.12
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Important Notices
Please note that reproduction of this User Manual in whole or in part, without express written
permission from NComputing, is not permitted.
NComputing reserves the right to make improvements and/or changes to this User Manual and to the
products, programs and/or specifications described herein at any time without notice. Information
contained in this document may have been obtained from internal testing or from a third party.
NComputing shall not be liable for any direct, indirect, special, incidental or consequential damages in
connection with the use of this material. The latest version of this User Manual can be downloaded from
the “Documentation” page in the Support section of the NComputing website at:
www.ncomputing.com
Refer to the Limited Hardware Warranty applicable to your region for information on what is and what
is not covered by the warranty, your responsibilities, exclusions, and how to obtain service. It is your
responsibility to download a copy of the warranty at the time of purchase to keep for your records. The
warranty can be downloaded from the “Documentation” page in the Support section of the NComputing
website.
This product gives users shared access to computer resources. It is not a computer, and may not
support all software applications, especially high-resolution graphics applications or 3D games that are
designed to be supported by stand-alone computers. Similarly, it may not support all hardware
peripherals that are designed to be supported by stand-alone computers.
Refer to your computer operating system and application software vendors’ license agreements for
information on using these products with NComputing systems. Additional software licenses may be
required.
The NComputing hardware and software products described in this user manual are protected by
numerous granted and pending U.S. and international patents. Some components of NComputing
products utilize open-source software. Please refer to the GPL Declarations section of this User Manual
for more information.
Your N-series purchase was bundled with an entitlement
to vSpace Management Center and Premium Support
Review section 4.1 of this manual to learn more about claiming your vSpace Management Center
license(s) and access to NComputing Premium Support.
© 2003-2012 NComputing Inc. All rights reserved. NComputing and Numo are registered trademarks of NComputing Inc. –USA.
VESA is a trademark of Video Electronics Standards Association. Kensington is a trademark of ACCO World Corporation. All
other trademarks are the property of their respective owners.

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TABLE OF CONTENTS
Important Notices......................................................................................................................................... 2
Regulatory Compliance................................................................................................................................. 4
FCC Information ........................................................................................................................................ 4
GPL Declarations ....................................................................................................................................... 5
Safety Information ........................................................................................................................................ 5
1.0 N-series Overview ................................................................................................................................... 6
1.1 N-series models................................................................................................................................... 6
1.2 N-series Package Contents.................................................................................................................. 7
1.3 N-series Peripheral Connections......................................................................................................... 7
1.4 VESA Mount ........................................................................................................................................ 8
1.5 Citrix Requirements ............................................................................................................................ 8
1.6 Secondary Display Adapter ................................................................................................................. 9
2.0 Device Configuration............................................................................................................................. 10
2.1 The XenDesktop Tab .........................................................................................................................11
2.2 The General Tab................................................................................................................................12
2.3 The Display Tab ................................................................................................................................. 13
2.4 The Audio Tab ................................................................................................................................... 13
2.5 The Network Tab............................................................................................................................... 14
2.6 The Date / Time Tab.......................................................................................................................... 15
2.7 The Keyboard Tab .............................................................................................................................16
2.8 The Security Tab................................................................................................................................ 16
3.0 Connecting to your Citrix Environment ................................................................................................17
4.0 Support and Additional Resources........................................................................................................ 18
4.1 Accessing your vSpace Management Center License(s) and Premium Support Entitlement........... 18
4.2 DHCP Options for Automatic N-series Configuration .......................................................................19
4.3 NComputing Technical Support ........................................................................................................ 25
4.4 Additional Information on Citrix products and support ...................................................................25
Disclaimers and Legal Information .........................................................................................................25

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Regulatory Compliance
FCC Information
This equipment has been tested and found to comply with the limits for a class B digital device, pursuant
to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try and correct the interference by one
or the following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and the receiver
Connect the equipment to a power outlet on a circuit different from which the receiver is
connected
Consult your dealer or an experienced radio TV technician for help
Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
European Community:
Disposal Information:
This symbol means that according to local laws and regulations your product should be disposed of
separately from household waste. The separate recycling of your product will help ensure that it is
recycled in a manner that protects human health and the environment.

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GPL Declarations
The NComputing N-series access device contains –in part –some free software (software licensed in a
way that ensures your freedom to run, copy, distribute, study, change and improve the software). This
free software is also contained in the N-series firmware update files that are distributed online. The free
software contained within the N-series firmware includes a version of X-LOADER, U-BOOT, LINUX,
LIBSYSFS, LIBUCI, LIBUSBIP, ETHTOOL, UCLIBC, QT and BUSYBOX.
Further, for at least three (3) years from the date of distribution of the applicable product or software,
we will give to anyone who contacts us at [e-mail], for a charge of no more
than our cost of physically performing source code distribution, a machine-readable copy of the
complete corresponding source code for the version of the software that we distributed to you. For
additional information refer to this page on the NComputing website:
www.ncomputing.com/gplcodedownload
Safety Information
Refer to the following to prevent any physical injury or loss of assets caused by damage to the product.
A user must read this User Manual carefully before use and properly follow the instructions.
Make sure that the place of installation is not too hot (above 35˚C), too cold (below 0˚C), or too
wet (above 85% relative humidity).
Avoid any severe impacts to the product
Make sure that the product is not exposed to direct sunlight or any hot machinery.
Please keep the product away from any items which have strong magnetic properties.
Do not disassemble, repair or rebuild the product.
Please properly route all cables and power cords to avoid a tripping hazard. An electric shock,
fire, damage to the product or physical injury may occur as a result of tripping over the cable.

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1.0 N-series Overview
The NComputing N-series HDX-ready Citrix access device utilizes powerful third-generation Numo™ 3
Software on Chip technology to deliver a high-performance, affordable client for Citrix environments.
This user manual will walk you through the differences between each of the different N-series models
and explain their basic functionality.
1.1 N-series models
The N-series is available in three distinct versions; the N400, N500, and N500w. The entry level N400 is
the thin client of choice for task workers and those workers with light multimedia needs. The N500 adds
client-side video rendering to enable the delivery of full 1080p multimedia content, improved network
capabilities, as well as options for dual monitor and wireless connectivity.
N400
N500
N500w
Network Bandwidth
10/100
10/100/1000
10/100/1000
Onboard Memory
256 MB
512 MB
512 MB
Video Playback
720p
1080p
1080p
4x USB 2.0 Ports



DVI Video Output



Optional Dual Monitor Support


Wireless Network Connectivity

NOTE: The N500w supports secured wireless networks with visible SSIDs using WPA or WPA2.
N400
N500
N400
N500w

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1.2 N-series Package Contents
When you unpack your N-series device, you will find the following items: N-series device, N-series Quick
Installation Guide, VESA Mounting bracket with screws, and 12V Power adapter.
1.3 N-series Peripheral Connections
Each of the different models within the N-series lineup feature the following peripheral options listed
below from left to right in order of appearance on the device.
Front of Device
Back of Device
Power On/Off/Reset Switch
2x USB 2.0 Ports
Analog Speaker Port
Analog Microphone Port
Wireless Network Antennae (N500w only)
2x USB 2.0 Ports
RJ45 Ethernet Port
DVI Monitor Port
12V DC Power Port
Kensington Security Lock
Front
Back

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1.4 VESA Mount
Included with each N-series device is a VESA mount which can be used to attach the N-series device to
the back of any VESA compatible monitor, as shown below.
1.5 Citrix Requirements
To utilize the N-series device, you will need access to a Citrix environment. The N-series is compatible
with the following Citrix environments:
XenDesktop versions 5.0, 5.5, and 5.6
XenApp 5, versions 6 and 6.5
VDI-in-a-box 5.0 and 5.1
For more information on the installation and configuration of Citrix environments, visit
http://www.citrix.com/lang/English/home.asp

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1.6 Secondary Display Adapter
For deployments requiring two monitors per user,
NComputing offers the N-series Secondary Display
Adaptor. This accessory is offered in VGA and DVI
models and is optimized for use with productivity
applications and 2D graphics content.
The Secondary Display Adaptor makes use of DDC
interface technology, allowing it to automatically scale
its output to the full native resolution of most
monitors.
Installing the Secondary Display Adaptor
1. With the N-series powered off, connect the Secondary Display Adaptor to the lower USB port on
the back of the device. This USB port is marked with a keyboard symbol.
Note: You can relocate your USB keyboard to either of the USB ports on the front of the N-
series. If you have run out of USB ports, a powered USB hub can be connected to either of
the USB ports on the front the N-series device to support additional connections.
2. Connect your second monitor to the Secondary Display Adaptor and turn it on.
3. Turn on your N-series device.

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2.0 Device Configuration
It is strongly recommended that before connecting your N-series for the first time, you review the
configuration options to ensure that they conform to the needs of your environment.
You can reach the configuration screen by clicking the gear icon to the bottom left of the initial Log-in
screen. Next to the gear icon is a dropdown that will allow you to change your keyboard layout to match
a number of regional and national standards, as shown above.
Once in the configuration screen, you can return to the Log-in screen at any time using the “Home”
button. Remember to SAVE your configuration changes as you apply them using the “Save” button to
the bottom left of the configuration window.