NComputing M300 User manual

M300
Ethernet Virtual Desktop
with vSpace Server™
User Manual

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Important Notices
Please note that reproduction of this User Manual in whole or in part, without express written
permission from NComputing, is not permitted.
NComputing reserves the right to make improvements and/or changes to this User Manual and to the
products, programs and/or specifications described herein at any time without notice. Information
contained in this document may have been obtained from internal testing or from a third party.
NComputing shall not be liable for any direct, indirect, special, incidental or consequential damages in
connection with the use of this material. The latest version of this User Manual can be downloaded from
the “Documentation” page in the Support section of the NComputing website at:
www.ncomputing.com
Refer to the Limited Hardware Warranty applicable to your region for information on what is and what
is not covered by the warranty, your responsibilities, exclusions, and how to obtain service. It is your
responsibility to download a copy of the warranty at the time of purchase to keep for your records. The
warranty can be downloaded from the “Documentation” page in the Support section of the NComputing
website.
Please refer to the End User License Agreement (EULA) and Terms of Use (TOU) that are presented for
your review during the software installation process. The information contained in these documents is
very important. The EULA and TOU constitute agreements between you and NComputing and are
accepted by you by installing and using the product. It is your responsibility to print a copy of the EULA
and TOU directly from the installer in order to keep for your records.
This product gives users shared access to computer resources. It is not a computer, and may not
support all software applications, especially high-resolution graphics applications or 3D games that are
designed to be supported by stand-alone computers. Similarly, it may not support all hardware
peripherals that are designed to be supported by stand-alone computers.
Refer to your computer operating system and application software vendors’ license agreements for
information on using these products with NComputing systems. Additional software licenses may be
required.

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Microsoft® Windows® Licenses. You are licensed by NComputing to use the vSpace Server software under the terms of the
EULA. You must also acquire the appropriate number of Windows Server licenses and Client Access Licenses for each device or
user accessing Windows Server software. You cannot use the vSpace Server software with Windows Client software (i.e.,
Windows Vista, Windows 7) unless a single user and no other user accesses the same Windows Client software at any one time,
or you are authorized to do so under an applicable license from Microsoft or as expressly set forth in the “Microsoft Windows
Server to Windows XP License Rights” section of the NComputing EULA. In all cases, your rights and obligations with respect to
the use of vSpace Server software with Windows Server software and Windows Client software are defined by both the
NComputing vSpace Server software EULA and the applicable Microsoft Software License Agreement or EULA. For
more information on licensing with Microsoft operating systems see: www.ncomputing.com/mslicensing
For single user applications of your M-series product such as remote control, digital signage and 1:1 VDI refer to
the same web page for information on client operating systems currently supported.
The NComputing hardware and software products described in this user manual are protected by numerous
granted and pending U.S. and international patents. Some components of NComputing products utilize open-
source software. Please refer to the GPL Declarations section of this User Manual for more information.
© 2003-2012 NComputing Inc. All rights reserved. NComputing, vSpace Server, and Numo are registered
trademarks of NComputing Inc. – USA. Microsoft, Windows, Windows Media, and DirectShow are registered
trademarks of Microsoft Corporation. Intel, Core 2, Core i5, and Core i7 are registered trademarks of Intel
Corporation. VESA is a trademark of Video Electronics Standards Association. Kensington is a trademark of ACCO
World Corporation. QuickTime is a registered trademark of Apple, Inc. YouTube is a registered trademark of
Google. Adobe and Adobe Flash are registered trademarks of Adobe Systems, Inc. All other trademarks are the
property of their respective owners.

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TABLE OF CONTENTS
M300 Guide
Important Notices......................................................................................................................................... 2
Safety Information ........................................................................................................................................ 6
Regulatory Compliance................................................................................................................................. 6
FCC Information ........................................................................................................................................ 6
GPL Declarations ....................................................................................................................................... 9
M300 Overview........................................................................................................................................... 10
M-series Models ..................................................................................................................................... 11
Host Setup................................................................................................................................................... 12
System Requirements .............................................................................................................................12
vSpace Server software installation........................................................................................................ 13
User Account Creation............................................................................................................................15
Product Registration ...................................................................................................................................16
Online Registration ................................................................................................................................. 17
Offline Registration.................................................................................................................................20
Registration Reminder ............................................................................................................................22
Uninstallation..........................................................................................................................................23
Windows Configuration Notes................................................................................................................24
Client Access License (CAL) Installation ......................................................................................................25
M300 Device Setup .....................................................................................................................................26
Additional Hardware Requirements ....................................................................................................... 27
Mounting the M300 to a monitor...........................................................................................................27
M300 Firmware Update.......................................................................................................................... 28
Using Your M-series Access Device............................................................................................................. 29
The “Server Selection” Screen ................................................................................................................29
Device Information ................................................................................................................................. 30
The “Device Setup” Screen ..................................................................................................................... 30
Device Setup - The “Connection Settings” Tab....................................................................................... 31
Device Setup - The “Manage Groups” Tab .............................................................................................32
Device Setup - The “Login Settings” Tab................................................................................................. 33
Device Setup - The “Network” Tab ......................................................................................................... 34
Device Setup - The “Password” Tab........................................................................................................35
Device Setup - The “Update” Tab ........................................................................................................... 36
Returning to the “Server Selection” Screen............................................................................................37
The NComputing Splash Screen..............................................................................................................38
M300 Multimedia Acceleration ..................................................................................................................38
Troubleshooting & error messages.............................................................................................................39
Glossary.......................................................................................................................................................42
FAQ..............................................................................................................................................................44

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NComputing vSpace Server Management Console Guide
1.0 Getting Started...................................................................................................................................... 47
1.1 Installing vSpace................................................................................................................................ 47
1.2 Registering vSpace ............................................................................................................................47
1.3 Connecting Your Devices .................................................................................................................. 47
2.0 NComputing vSpace..............................................................................................................................48
2.1 vSpace Information ........................................................................................................................... 48
2.2 License Information ..........................................................................................................................49
2.3 System Settings - Common ...............................................................................................................50
2.4 System Settings – L-Series/M-Series.................................................................................................51
2.5 System Settings – Performance Profiles ........................................................................................... 52
2.6 System Settings – Performance Profiles ADVANCED........................................................................53
3.0 Profiles .................................................................................................................................................. 55
5.0 Sessions................................................................................................................................................. 57
5.1 Session Overview ..............................................................................................................................57
5.2 Session Information .......................................................................................................................... 58
5.3 Session Controls................................................................................................................................ 59
6.0 Device Management.............................................................................................................................60
6.1 L-series / M-series.............................................................................................................................60
6.2 Device Groups ...................................................................................................................................61
6.3 Information Tab ................................................................................................................................62
6.4 Connections Tab................................................................................................................................63
6.5 Server Groups Tab............................................................................................................................. 64
6.6 Login Tab...........................................................................................................................................65
6.7 Network Tab......................................................................................................................................67
6.8 Password Tab ....................................................................................................................................68
6.9 Update Tab........................................................................................................................................ 69
6.10 Search Settings and Columns..........................................................................................................70
6.11 Configuration Profiles .....................................................................................................................71
6.12 Creating Profiles.............................................................................................................................. 71
6.13 Editing Profiles ................................................................................................................................72
6.14 Applying Profiles .............................................................................................................................73
7.0 Remote vSpace Servers......................................................................................................................... 74
7.1 Enabling Remote Console Support ................................................................................................... 74
7.2 Remote Console Features.................................................................................................................75
8.0 Common Tasks......................................................................................................................................76
8.1 Helpdesk Tasks - Remote Viewing and Controlling a Device Session ............................................... 76
8.2 Maintenance Tasks - Performing a Firmware Update on an Active Device ..................................... 77
8.3 Deployment Tasks – Installing and Configuring a new Computer Lab .............................................78

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Safety Information
Refer to the following to prevent any physical injury or loss of assets caused by damage to the product.
A user must read this User Manual carefully before use and properly follow the instructions.
•Make sure that the place of installation is not too hot (above 35˚C), too cold (below 0˚C), or too
wet (above 85% relative humidity).
•Avoid any severe impacts to the product
•Make sure that the product is not exposed to direct sunlight or any hot machinery.
•Please keep the product away from any items which have strong magnetic properties.
•Do not disassemble, repair or rebuild the product.
•Please properly route all cables and power cords to avoid a tripping hazard. An electric shock,
fire, damage to the product or physical injury may occur as a result of tripping over the cable.
Regulatory Compliance
FCC Information
This equipment has been tested and found to comply with the limits for a class B digital device, pursuant
to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try and correct the interference by one
or the following measures:
•Reorient or relocate the receiving antenna
•Increase the separation between the equipment and the receiver
•Connect the equipment to a power outlet on a circuit different from which the receiver is
connected
•Consult your dealer or an experienced radio TV technician for help
Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
For enhancing performance and reliability, we recommend using an FTP or STP cable between the M300
and the client devices.

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This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including
interference that may cause undesired operation.

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전자파적합등록 (EMC Registration)
European Community:
Disposal Information:
This symbol means that according to local laws and regulations your product should be disposed of
separately from household waste. The separate recycling of your product will help ensure that it is
recycled in a manner that protects human health and the environment.
•기기의 명칭(모델명) : Network virtual desktop (M300)
•인증 번호 : KCC-REM-NCC-M300
•인증 받은 자의 상호 : 엔컴퓨팅 주식회사
•제조자/제조국가 : 엔컴퓨팅 주식회사/한국
KCC-REM-NCC-M300
•기기의 명칭(모델명) : XD3 Access Device (XD3)
•인증 번호 : KCC-REM-NCC-XD3
•인증 받은 자의 상호 : 엔컴퓨팅 주식회사
•제조자/제조국가 : 엔컴퓨팅 주식회사/한국
•제조년월 : 제품 뒷면 참고
KCC-REM-NCC-XD3
제품의 성능 및신뢰성 향상을 위하여 M300와XD3 Access Device의연결 시FTP 혹은
STP Cable의사용을 권장 합니다.
이기기는 가정용으로 전자파 적합 등록을 한기기로서 주거지역에서는 물론 모든
지역에서 사용할 수있습니다.

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GPL Declarations
The NComputing M300 access device contains – in part – some free software (software licensed in a way
that ensures your freedom to run, copy, distribute, study, change and improve the software). This free
software is also contained in the M300 firmware update files that are distributed together with
NComputing vSpace Server software installation packages that are expressly for the M300. The free
software contained within the M300 firmware includes a version of X-LOADER, U-BOOT, LINUX,
LIBSYSFS, LIBUCI, LIBUSBIP, ETHTOOL, UCLIBC, QT and BUSYBOX.
Further, for at least three (3) years from the date of distribution of the applicable product or software,
we will give to anyone who contacts us at [e-mail], for a charge of no more
than our cost of physically performing source code distribution, a machine-readable copy of the
complete corresponding source code for the version of the software that we distributed to you. For
additional information refer to this page on the NComputing website:
www.ncomputing.com/gplcodedownload

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M300 Overview
The NComputing vSpace Server™ desktop virtualization software dramatically cuts your computing costs
by enabling multiple users to share a single PC, server or virtual machine. Each user gets their own
virtual desktop with a rich, multimedia computing experience that is practically indistinguishable from
running on a full PC. Best of all, IT staff and end users do not need special training because this end-to-
end solution is easy to manage and is compatible with standard desktop applications.
The M300 expands upon and improves our best-selling and award winning X-series product line by
providing superior graphics & HD video streaming capabilities, enables USB support, increases the
number of users per host PC by four times and connects at distance with Ethernet. The M300 improves
classroom and workgroups flexibility because it removes the dependency upon PCI cards, uses a USB
keyboard and mouse (not PS/2) and connects at distance to the host PC with remote management
capabilities. The M300 also offers greater flexibility in display support, up to 45 users per host PC, a
microphone and includes 3 users per kit.
The M300 is Simple: NComputing’s virtual desktop software, vSpace Server, offers multiple users on a
single operating system that enables less complexity, no requirement a virtual OS (hypervisor)
environment; this means fewer PC’s and fewer OS images to manage. The M300 with vSpace Server is a
complete end-to-end solution that includes virtual desktop software, a communication protocol,
management tools and client devices that are easy to set up, deploy and maintain. A complete
classroom or office can be set up and deployed in just hours. Our stateless client devices are robust
solid-state devices that include automatic updates, work with standard operating systems and
applications.
The M300 is powered by the second generation Numo 2 SoC (Silicon on Chip) which enables a high
performance PC multimedia experience on standard Windows or Linux releases. By controlling all
aspects of our end-to-end solution we have completely optimized all virtual desktop communication
which provides HD video streaming performance. User Accounts and software applications run
simultaneously and independently on each virtual desktop so users don’t even know that they are
sharing a PC.
With up to 45 users per PC, you will save money on each workstation by NOT needing an individual PC
and OS for each user. The M300 lowers the cost per seat through greater user density per server, low
power, fewer PCs needed, ease of set up and reduced maintenance costs.

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M-series Models
Each M-series kit includes three access clients. A central, Large Client which is connected via Ethernet to
your existing network environment, and two Small Clients which connect to the Large Client. Each of the
three clients affords their users an independent desktop experience. The following tables provide some
comparative information between the larger and small clients.
Large Client
Maximum Screen Resolution (Wide)
1440x900
Maximum Screen Resolution (Standard) 1280 x 1024
Maximum Color Depth 24-bit
Mouse & Keyboard Ports
2 X USB
Network Ports 1XRJ45
Direct Connect Ports (to Small Clients) 2XRJ45
Speaker Port Yes
Microphone Port
Yes
USB Peripheral Ports* 1 X USB 2.0
USB Pass-through ports (to Small Clients) 2 (USB A/B Size 9)
Acceleration for full-screen video support Yes**
Small Clients
Maximum Screen Resolution (Wide) 1440x900
Maximum Screen Resolution (Standard)
1280 x 1024
Maximum Color Depth 24-bit
Mouse & Keyboard Ports 2 X USB
Direct Connect Ports (to Large Client) 1 X RJ45
Speaker Port
Yes
Microphone Port Yes
USB Peripheral Ports* 1 X USB 2.0
USB Pass-through ports (to Large Client) 1 (USB A/B Size 9)
Acceleration for full-screen video support
Yes**
*NComputing M-series access devices use remote USB 1.1 or 2.0 to provide transparent
USB redirection.
**Video acceleration powered by Numo™

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Host Setup
System Requirements
While the vSpace Server software itself can support up to 45 M300 client connections, the host
specifications required to provide an optimal user experience will vary by the number of users
connecting to a given host and the average usage habits of those users. The tables below provide an
estimated starting point from which administrators can test and, if needed, adjust the hardware
specifications of their chosen host systems. NComputing recommends you always test your
environment in advance of deployment to ensure it meets your expectations.
Recommended Host Hardware Configuration (M300)
Host
Configurations0
Number of Users1
1-10 10-20 20-30 30-45
CPU
(minimum or
equivalent)
Intel™ Core
2 Quad
Intel Core™
i7
Intel Core
i7 Intel Core i7
Memory
(32-bit OS) 4 GB 4 GB 4 GB NA2
Memory
(64-bit OS)
6 GB 8 GB 12 GB 16 GB
0 Please see the NComputing Knowledge Base at www.ncomputing.com/kb for the latest host scaling information.
1The number of users that your installation will support depends upon the host's configuration and your end-users’
performance expectations. Performance results are highly dependent upon the individual host hardware, memory, applications
being used, OS and network conditions within any LAN. For deployments making heavy use of multimedia playback, keep in
mind that system resource usage will vary depending on the specific media player being used. Host requirements will vary,
please test your multi-user environment before deployment.
232-bit operating systems are not supported with this number of users.
For additional sizing guidelines refer to the following Knowledge Base articles:
•Scaling vSpace Server Deployments
http://www.ncomputing.com/kb/vSpace-Guidelines-for-Scaling-Deployments_310.html
•Deployment Checklist.
http://www.ncomputing.com/kb/NComputing-L-series-Deployment-Checklist_309.html

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vSpace Server software installation
Per the instructions below, always check the NComputing website for the latest vSpace Server software.
The software on the CD in your package may not be the latest version.
•Insert the software installation CD into the host computer's CD drive. In most cases, a window
will automatically appear after a few seconds with installation options. If the Windows
“AutoPlay” dialog appears (as seen below), select “Run CD_Install.exe”. If neither appears, go to
"My Computer," open the CD drive's icon, and start the "Setup" application.
•At the initial setup screen, click the "Download Latest Software" button. This will launch a
browser window at the NComputing Software Download Center. Locate the correct software
based on product model and operating system, and download the corresponding “zip” folder.
•Note that the current version of vSpace Server is always located at
www.ncomputing.com/downloads
•If internet access is unavailable, click “Browse CD” to locate the installer file per the next step
•After downloading and extracting the installer files, or alternately locating them on the product
CD, run the vSpace Server Installer by launching *.MSI installer for a first time installation. If you
are updating an existing vSpace Server installation, refer to the Release Notes for specific install
instructions.
•At the installer’s "Welcome" screen, click on the "Next" button which will take you to the
antivirus and firewall warning screen. Read and follow the instructions, then click on the "Next"
button.

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•At the software End User License Agreement and Terms of Use screens, read the agreements
and if you agree, click on the "I agree" checkbox, and then click on the "Next" button.
•At the final “Confirm Installation” screen, click “Install” to begin the software installation and
then follow the additional prompts. This process may take up to 5 minutes to complete, and it is
normal for the system to beep frequently. The installer may appear to stop, but if the mouse
cursor regularly switches between the pointer and the hourglass, everything should be
Note:
When dealing with certain firewall applications, you may need to make sure that the
NComputing .exe files have proper access permission to the network. These .exe files include:
KMSERVC.EXE, BOOTSRV.EXE, KMMSG.EXE, KMUPDATE.EXE, KMREGWIZ.EXE
Within the Exceptions tab of the Windows Firewall the ports that should be opened are:
TCP-Protocol: 27605, 27615, 3581, 3597, 3645, 3646, 3725
UDP-Protocol: 1027, 1283, 3581, 3725
Please see our Knowledge Base at http://www.ncomputing.com/support for more details.

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proceeding normally. If the installer takes longer than 15 minutes to complete, please contact
NComputing technical support for assistance.
•At the "vSpace Server successfully installed" screen, click “Close” to end the installer, and select
whether or not to immediately restart the computer (a restart is required before vSpace Server
can be used).
•Proceed to the following sections to connect your M-series devices, register and activate the
software and devices and update the device firmware (as needed).
User Account Creation
The M300 can access a Windows session using either local or domain user accounts. The optimal type of
user account will vary depending on the type of environment the vSpace host is being deployed into.
You can use existing accounts or, if preferred, create new user accounts specifically for the terminals.
To create new local user accounts and add them to the Remote Desktop Users Group:
1. From the host Windows session, click “Start” then Right Click on “Computer” and click “Manage”
from the dropdown menu.
2. From within the Server Manager menu select “Configuration” then “Local Users and Groups” in
the left navigation tree.
3. Right Click on “Users” and select “New User…” to create as many new users as needed.
4. Select “Groups” from the left navigation tree and double click on “Remote Desktop Users”. Click
“Add” and then enter either the user names you’ve recently created, or simply enter
“everyone”.
If you are installing a host into a domain environment which uses domain user accounts, contact your
local system or network administrator to have them create any additional user accounts that you may
need.

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Product Registration
Product registration is required for all M-series devices and vSpace Server software to enable normal
product use, downloading updates, and technical support. When registering the software, all the access
devices must be connected to the host system using Ethernet.
Select "vSpace Server Registration" in the Windows Start menu as seen below:
•At the registration program “welcome” screen, if vSpace Server password protection is turned
on, you will need to enter your password. Then click the "Next" button.
•Next, you are presented with the vSpace Server End User License Agreement (EULA). If you
agree, click in the “I agree” check box, and then click the “Next” button.
Important!
DEVICE AND VSPACE SERVER SOFTWARE REGISTRATION ARE REQUIRED TO RECEIVE VSPACE
UPDATES AND TECHNICAL SUPPORT.
vSpace Server 6 on Server 2008 R2

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Online Registration
In the case of Online Registration, follow the instructions below. Otherwise skip to the section titled
“Offline Registration.” Online registration will be completed automatically if possible during software
installation. If your host system is unable to access the internet
•If you want to register your software and M-series access devices online, leave the “Register
vSpace Server software” radio button selected, and click “Next.”
•At the "Customer Data" screen, if the data fields are not already populated with the information
entered during product installation, enter the registered user's relevant information. Each field
in this window must be filled in. Once you have entered all the data, click on the "Next" button
and proceed through the additional screens that show you which devices are connected and the
current registration status (vSpace Server 6).

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•On the Registration Type screen, select “Register online, using your Internet connection” and
click “Next.” Note: If you use a Proxy Server for internet connectivity, enter the Proxy
connection data here.
•The registration wizard will then show you a list of all unregistered M-series access
devices that are currently connected to this vSpace Server host that can now be
registered.
•Before the registration wizard communicates with the registration server, you will see a
“Summary” screen showing all user information that will be registered with the vSpace
Server software. Also, any connected but unregistered M-series access devices will be
listed for registration. If all the information is correct, click the “Register” button to initiate
the registration or click “Back” if you wish to change any of the information.
•You will see a screen showing the progress of the registration and when your
registration is complete, you will see the “Registration results” screen. Be sure to click
the check box for the “Register future M-series devices in the background” option if you
want vSpace Server to automatically register any unregistered M-series access devices
that connect to this system in the future. Use of this “background registration” feature
requires standard Internet connectivity.

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Offline Registration
In the case of Offline Registration, follow the instructions below. If you have completed the online
registration section, skip to “Using the access device.”
•If you don’t have standard Internet connectivity, you can use standard email to register your
vSpace Server software and M-series access devices.
•To use offline registration, select the “Register” option, and click “Next.”
•At the "Customer Data" screen, if the data fields are not already populated, enter the registered
user's relevant information. Each field in this window must be filled in. Once you’ve entered all
the data, click the "Next" button.
•The registration wizard will then show you a list of all unregistered M-series access devices that
are currently connected to this vSpace Server host and can now be registered.
•On the next screen you then select the “Create off line registration file” option and click “Next.”
•You’ll need to select the location where you wish to store the registration data file that you’ll
later email to NComputing. Note that you cannot type directly into the “Create activation file”
field, but you must click on the “Select” button to navigate to the directory where you wish to
store the offline registration data file.