NComputing L230 User manual

www.ncomputing.com
L230 and L130
Access Devices
with vSpaceTM
User Guide
This guide applies to both Windows Server 2003 R2 SP2 and Server 2008 R1 SP2. Except for the vSpace
Version numbers at the top of the installer window frames, the installation screens are generally identical for
both products. Unless specifically noted, all screen shots shown were captured from a Windows Server
2003 installation
PAT230

www.ncomputing.com
R4.6.09
Important Notices
Please note that reproduction of this User Guide in whole or in part, without express written
permission from NComputing, is not permitted.
NComputing reserves the right to make improvements and/or changes to this User Guide and to
the products, programs and/or specifications described herein at anytime without notice.
Information contained in this document may have been obtained from internal testing or from a
third party. NComputing shall not be liable for any direct, indirect, special, incidental or
consequential damages in connection with the use of this material. The latest version of this User
Guide can be downloaded from the “Download center” in the support section of the NComputing
website at: www.ncomputing.com
Refer to the Limited Hardware Warranty applicable to your region for information on what is and
what is not covered by the warranty, your responsibilities, exclusions, and how to obtain service.
It is your responsibility to download a copy of the warranty at the time of purchase to keep for
your records. The warranty can be downloaded from the “Download center” in the support
section of the NComputing website.
Please refer to the End User License Agreement (EULA) and Terms of Use (TOU) that are
presented for your review during the software installation process. The information contained in
these documents is very important. The EULA and TOU constitute agreements between you
and NComputing and are accepted by you by installing and using the product. It is your
responsibility to print a copy of the EULA and TOU directly from the installer in order to keep for
your records.
This product gives users shared access to computer resources. It is not a computer, and may
not support all software applications, especially high-resolution graphics applications or 3D
games that are designed to be supported by stand-alone computers. Similarly, it may not
support all hardware peripherals that are designed to be supported by stand-alone computers.
Refer to your computer operating system and application software vendors’ license agreements
for information on using these products with NComputing systems. Additional software licenses
may be required.
Microsoft Windows Licenses. You are licensed by NComputing to use the vSpace software
under the terms of the EULA. You must also acquire the appropriate number of Windows Server
licenses and Client Access Licenses for each device or user accessing Windows Server software.
You cannot use the vSpace software with Windows Client software (i.e., Windows Vista,
Windows 7) unless a single user and no other user accesses the same Windows Client software
at any one time, or you are authorized to do so under an applicable license from Microsoft or as
expressly set forth in the “Microsoft Windows Server to Windows XP License Rights” section of
the NComputing EULA. In all cases, your rights and obligations with respect to the use of
vSpace software with Windows Server software and Windows Client software are defined by both
the NComputing vSpace software EULA and the applicable Microsoft Software License
Agreement or EULA. For more information on licensing with Microsoft operating systems see:
www.ncomputing.com/mslicensing
The NComputing hardware and software products described in this user manual are protected by
numerous granted and pending U.S. and international patents.
© 2009 by NComputing Inc. All rights reserved. NComputing is a registered Trademark of
NComputing Inc. –USA. Microsoft and Windows are registered trademarks of Microsoft
Corporation. All trademarks are the property of their respective owners.
이기기는 가정용으로 전자파 적합 등록을 한기기로서 주거지역에서는 물론 모든 지역에서
사용할 수있습니다.

L230/L130 User Manual
2
TABLE OF CONTENTS
Safety Information........................................................................................................3
Regulatory Compliance................................................................................................4
Product Overview.........................................................................................................5
What is vSpace Virtual Desktop software?...................................................................5
Conceptual Diagram.....................................................................................................5
Features.......................................................................................................................5
Minimum System Requirements...................................................................................6
Host Computer............................................................................................................6
Installation....................................................................................................................7
Install the vSpace software...........................................................................................7
Connect the Access Device........................................................................................13
Network connection...............................................................................................13
Installation with monitor mount (L130 and L230 only)............................................15
Product Registration..................................................................................................17
Online Registration................................................................................................18
Offline Registration................................................................................................21
Add Additional vSpace License .............................................................................23
Completing the Offline Registration Process..........................................................24
Uninstallation.............................................................................................................25
Updating the vSpace Software...................................................................................25
Using the access device.............................................................................................26
Configure the Access Device.....................................................................................26
The access device screen .....................................................................................26
Using the vSpace Management Console....................................................................30
Software Settings (local)............................................................................................32
Sessions................................................................................................................32
Information & Settings ...........................................................................................34
USB-Device Assignment(s) ...................................................................................37
Software Settings (LAN)............................................................................................38
Hardware Settings (LAN/local)...................................................................................39
Troubleshooting error messages................................................................................41
Error messages on the access device.......................................................................42
DHCP server was not found ......................................................................................42
No Terminal Server found message ............................................................................42
Host unreachable…...............................................................................................42
TS ERROR –INVALID OR NO SERIAL NUMBER!...............................................43
Connection was closed Message...........................................................................43
Authorization error.................................................................................................43
TS ERROR –Stations Limit Exceeded!.................................................................44
Troubleshooting error messages on the Host PC ......................................................44
Glossary.....................................................................................................................45
FAQ............................................................................................................................47

L230/L130 User Manual
3
Safety Information
Refer to the following to prevent any physical injury or loss of assets caused by
damage to the product.
A user must read this User Guide carefully before use and properly follow the
instructions.
Make sure that the place of installation is not too hot (above 35˚C), too
cold (below 0˚C), or too wet (above 85% relative humidity).
Avoid any severe impacts to the product
Make sure that the product is not exposed to direct sunlight or any hot
machinery.
Please keep the product away from any items which have strong magnetic
properties.
Do not disassemble, repair or rebuild the product.
Please properly route all cables and power cords to avoid a tripping
hazard. An electric shock, fire, damage to the product or physical injury
may occur as a result of tripping over the cable.

L230/L130 User Manual
4
Regulatory Compliance
FCC Information
This equipment has been tested and found to comply with the limits for a class B digital device,
pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy,
and if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged
to try and correct the interference by one or the following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and the receiver
Connect the equipment to a power outlet on a circuit different from which the receiver is
connected
Consult your dealer or an experienced radio TV technician for help
Changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that
may cause undesired operation.
MIC 인증사항
기기의 명칭(모델명) : Multi-User Computing Access Device (L230)
인증 번호 : NCC-L230 (B)
인증 받은 자의 상호 : 엔컴퓨팅 주식회사
제조자/제조국가 : 엔컴퓨팅 주식회사/한국
제조년월 : 제품 뒷면 참고
NCC-L230 (B)
기기의 명칭(모델명) : Multi-User Computing Access Device (L130)
인증 번호 : NCC-L130 (B)
인증 받은 자의 상호 : 엔컴퓨팅 주식회사
제조자/제조국가 : 엔컴퓨팅 주식회사/한국
제조년월 : 제품 뒷면 참고
NCC-L130 (B)
이기기는 가정용으로 전자파 적합 등록을 한기기로서 주거지역에서는 물론 모든 지역에서
사용할 수있습니다.

L230/L130 User Manual
5
Product Overview
The L-series access devices enable you to dramatically cut computing costs by sharing
the untapped power of PCs. The access devices, Ethernet-based User eXtension
Protocol, and vSpace software work together to efficiently harness excess computing
capacity and enable multiple users to share a single PC. Best of all, IT staff and end
users do not need special training because this end-to-end solution is easy to manage
and is compatible with standard PC applications.
What is vSpace Virtual Desktop software?
NComputing vSpace desktop virtualization software divides your host PC's resources
into independent virtual workspaces that give each user their own full PC experience.
With a server operating system on the host (e.g., Microsoft Windows Server 2003,
Server 2008, or Linux), up to 30 users can be supported simultaneously.
Conceptual Diagram
Features
The L-series access devices do not have a CPU, hard drive or CD-ROM, yet most users
find it indistinguishable from a full PC environment since it runs a normal User Account
assigned by the host’s OS. The L-series exclusive technology allows you to add up to 30
access devices to your existing PC. Each access device offers a full and independent
computing experience.
Simultaneous desktop operation
Each access device connects to a workspace created by vSpace on the host PC OS and
can run its virtual desktop concurrently and independently through Ethernet.
Minimal Maintenance Required
You only have to maintain and upgrade the host PC since the access devices have no
CPU, hard drive, or CD-ROM.
Small sleek design
Allows more room in your office or on your desk, and can even mount on the back of
your LCD monitor with included bracket.
Eco-friendly
Since the access devices have no moving parts, it makes no noise and saves energy by
drawing only 5 watts.
Supports multiple resolutions

L230/L130 User Manual
6
640x480, 800x600, 1024x768 and 1280x1024, by 16-bit colors.
Additionally, the L130 supports 1440x900 by 16-bit colors and the L230 supports
1440x900 by 24-bit colors.
Microphone
The L230 includes a microphone port.
Minimum System Requirements
Host Computer
For multiuser applications the host computer operating system can be Windows Server
2003 R2 SP2 (Standard or Enterprise Edition, 32-bit), Windows Server 2008 SP2
(Standard or Enterprise, 32-bit), or supported Linux distributions.
Microsoft Windows Licenses. You are licensed by NComputing to use the vSpace
software under the terms of the End-User License Agreement (EULA). You must also
acquire the appropriate number of Windows Server licenses and Client Access Licenses
for each device or user accessing Windows Server software. You cannot use the
vSpace software with Windows Client software (i.e., Windows Vista, Windows 7) unless
a single user and no other user accesses the same Windows Client software at any one
time, or you are authorized to do so under an applicable license from Microsoft or as
expressly set forth in the “Microsoft Windows Server to Windows XP License Rights”
section of the NComputing EULA.1In all cases, your rights and obligations with respect
to the use of vSpace software with Windows Server software and Windows Client
software are defined by both the NComputing vSpace software EULA and the applicable
Microsoft Software License Agreement or EULA. For more information on licensing
with Microsoft operating systems see: www.ncomputing.com/mslicensing
The host PC must have at least:
A 2.4 GHz single core processor or any dual core processor
1 GB RAM (Configurations vary by the number of users; for more info, please
see Product Selection Guide at:
http://ncomputing.com/Portals/0/docs/guides/en/guide_productselection.pdf)
60 GB hard disk drive
Ethernet port
Do not use a notebook PC as the host. Notebooks use power-saving features and
technologies different than a typical desktop PC. This causes power management and
memory incompatibilities.
1Microsoft Windows Server to Windows XP License Rights. If you have licensed the appropriate number of Windows
Server operating system and associated Client Access Licenses for simultaneous access by multiple users to the host
computer, you may install and run vSpace on a separately licensed Windows XP operating system for simultaneous
access by multiple users in lieu of the Windows Server operating system. You may only install and use either the
Windows Server operating system software or the Windows XP Client operating system software but not both. Microsoft
does not provide any support for vSpace or for the Windows XP operating system in this configuration; you should seek
support from NComputing for issues relating to vSpace and its use with the Windows XP Client operating system.

L230/L130 User Manual
7
Installation
Install the vSpace software
Insert the Software Installation CD into the host PC's CD drive.
In most cases, a window will automatically appear after a few seconds with installation
options. If it doesn't appear after 2 minutes, go to "My Computer", open the CD drive's
icon, and start the "Setup" application.
At the installation screen, click on the "Install Program" button.
Before the installation starts, the installation software attempts to connect via the Internet
to compare the software version on the CD with the latest software version on the
NComputing server. This check for the latest software version should work if either of
TCP ports 80 or 3630 is open. If a later version is available on the NComputing server,
the following prompt will appear to ask if you want to use the version on the CD or if you
want to install the latest version. NComputing recommends you install the latest version.
Note: The following message will appear if the computer is not connected to the Internet
or a program such as a firewall blocks the TCP ports used for the update check..
.

L230/L130 User Manual
8
At the installer’s "Welcome" screen, click on the "Next" button.
At the antivirus and firewall warning screen, click on the "Next" button.
Note: - When dealing with firewall applications, you may need to make sure that our .exe
files have proper access permission to the network. These .exe files include:
KMSERVC.EXE, BOOTSRV.EXE, KMMSG.EXE, KMUPDATE.EXE,
KMREGWIZ.EXE
- Within the Exceptions tab of the Windows Firewall the ports that need to be opened
are:
TCP-Protocol: 27605, 27615, 3581, 3597, 3645, 3646, 3725
UDP-Protocol: 1027, 1283, 3581, 3725
Please see our Knowledge Base at http://www.ncomputing.com/support.aspx for more
details.
At the software End User License Agreement screen, you may view the software license
and print it out. When you are finished, click on the "I agree" checkbox, and then click on
the "Next" button.

L230/L130 User Manual
9
At the software terms of use screen, you may read the software terms of use document
and print it out. When you are finished, click on the "I agree" checkbox, and then click on
the "Next" button.
At the "Choose destination location" screen, you can install to the default location, or you
can choose a different location. When you are finished, click on the "Next" button.
At the "Choose Password for Administrator" screen, select whether or not to use an
administrator password, If you choose to use an administrator password, enter it and
retype it. Click on the "Next" button.

L230/L130 User Manual
10
At this point, one of the following “ready to copy files” screens will be displayed. If this
is the first time vSpace has been installed on this system, the “Create sys info file” check
box will appear on the screen. Unless it is requested by support, we recommend you
leave the box unchecked. Review your selections and click on the "Next" button.
or
You then have the opportunity to select whether or not to install the vSpace admin
console on this system The vSpace Network Administration Console allows you to
administer the vSpace software and the access devices in your network. It must be
installed at least once on each network to enable administration tasks, and it may be
installed on every vSpace software installation.

L230/L130 User Manual
11
Click “Next” and the vSpace software will then be installed.
At the "Add new users" pop-up, select whether or not you would like to add new users to
the system. If you click on the "Yes" button, the installation program will launch a screen
to administer user accounts on the host PC. If you click the "No" button, the installation
process will continue without bringing up the user administration screen.
Note: It is recommended that all users have their own user accounts to enable control of
their own settings. If you click on the “Yes” button, the “Local Users and Groups”
Windows utility (screen shot shown below) will be displayed on an otherwise blank
overlay screen. You can right click and select “New User…” to add each desired
individual user account. When you are finished adding users, close the “Local Users
and Groups” utility and you will be brought back to finish the vSpace installation process.

L230/L130 User Manual
12
At the "vSpace successfully installed" screen, you have the opportunity to display and
read/print the latest “readme” file. This file normally contains notes specific to the
version of vSpace you have just installed. Then select whether or not to immediately
restart the computer.
Note:
The computer must be rebooted before the vSpace software can be used.

L230/L130 User Manual
13
Connect the Access Device
The access device must be connected via Ethernet to the host PC. This can be done
using an Ethernet switch, a router, or some other network connection method.
When registering the software, all the access devices must be connected to the host PC
using Ethernet
Network connection
Note: If the network is configured to use DHCP to get dynamic IP addresses, you can
setup the access device to use it.
Go to the access device and select the "Options" button, and then select the “Setup”
button.

L230/L130 User Manual
14
In the "Network" tab, select whether to use a dynamic IP address or a static IP
address.
If you setup the access device to use a dynamic IP address, you don't need to enter
anything as the IP address. Click on the "Save" button.
If you setup the access device to use a static IP address, you must enter the IP address
and the default gateway. Click on the "Save" button.

L230/L130 User Manual
15
Installation with monitor mount
The L130 and L230 products include a monitor mount, mounting collar, monitor mount
screws (silver color) and mounting collar screws (black color) for mounting it to the back
of a monitor. To mount the access device, first secure the monitor mount to the back of
the monitor, as in the following pictures.
This picture (above) shows the monitor mount attached to the back of the monitor with
the four silver screws. Note that the black attachment clips are oriented vertically. Also,
note there are holes in the monitor mount that support a 100 mm mount and a 75 mm
mount.
This picture shows the access device attached to the monitor mount. This is done by
sliding the access device on the attachment clips and pushing it down to secure it.

L230/L130 User Manual
16
The above picture shows the mounting collar holding the access device in place with the
four black screws.
The above picture shows the L130 on the mounting bracket, secured with the mounting
collar, and all cables connected.
This picture shows the L230.

L230/L130 User Manual
17
Product Registration
Product registration is required to enable normal product use enables downloading
updates and technical support.
Select "vSpace Registration" in the Windows Start menu.
At any time during the registration process, you can click on the "Cancel" button and the
process will be cancelled, or you can use the "Back" button to return to previous screens
in the registration process to change your entries.
At the registration program “welcome” screen, if vSpace password protection is turned
on, you will need to enter your password. Then Click the "Next" button.

L230/L130 User Manual
18
Next, you are presented with the vSpace End User License Agreement (EULA). Click
in the “I agree” check box, and then click the “Next” button.
Online Registration
In the case of Online Registration, follow the instructions below. Otherwise skip to the
section titled “Offline Registration”.
If you want to online register your software and L-series access devices, leave the
“Register” radio button selected, and click “Next.”
At the "Customer Data" screen, if the data fields are not already populated, enter the
registered user's relevant information. Each field in this window must be filled in. Once
all data has been entered, click on the "Next" button.

L230/L130 User Manual
19
Select the “Register online, using your internet connection” and click “Next.”
The registration wizard will then show you a list of all unregistered L-series access
devices that are currently connected to this vSpace host. You cannot select which
devices will be registered –all devices shown in this list will be registered.
Before the registration wizard communicates with the registration server, you will get the
following “Summary” screen showing all user information that will be registered with the
vSpace software. Also, any connected but unregistered L-series access devices will be
listed for registration. If the data is correct, click on the “Register” button or click “Back”
if you wish to change any of the information.