NEC EXPRESS5800/120Rd-1 User manual

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EXPRESS5800/120Rd-1
Service Guide

NEC CONFIDENTIAL AND PROPRIETARY
A
ll rights reserved by NEC Corporation. This document must be used solely fo
r
the purpose for which it was furnished by NEC Corporation.
No part of this document may be reproduced or disclosed to others, in any form,
without the prior written permission of NEC Corporation.

Revision Record
Edition COMP Date Page Description
1 0 2003.1.16
－First Edition

II Service Guide

III Service Guide
Safety Indications
To ensure proper and safe use of the server, handle the server according to the direction of the
Service Guide.
The Service Guide describes possible dangers in use of the server, the dangers you encounter if you
do not observe the instructions, and the ways to avoid the dangers.
Warning labels are attached to components with possible danger or their vicinity in the server when
operating the server.
In the Service Guide and the warning labels, "WARNING" and "CAUTION" are used as the terms
indicating hazardous levels. The terms are defined to have the following meanings.
WARNING
Indicates the presence of a hazard that may result in death or serious
personal injury if the instruction is ignored.
CAUTI ON
Indicates the presence of a hazard that may cause minor personal injury,
including burns, or property damage if the instruction is ignored.
Precautions and notices against hazards are presented with one of the following three symbols.
The individual symbols are defined as follows:
This symbol indicates the presence of a hazard if the instruction is ignored.
An image in the symbol illustrates the hazard type. (Attention)
This symbol indicates prohibited actions. An image in the symbol illustrates a
particular prohibited action. (Prohibited Action)
This symbol indicates mandatory actions. An image in the symbol illustrates a
mandatory action to avoid a particular hazard. (Mandatory Action)

IV Service Guide
SYMBOLS USED IN THIS GUIDE AND WARNING LABELS
Attentions
Indicates that improper use may cause an electric shock.
Indicates that improper use may cause personal injury.
Indicates that improper use may cause fingers to be caught.
Indicates that improper use may cause fumes or fire.
Indicates a general notice or warning that cannot be specifically identified.
Indicates that improper use may cause loss of eyesight due to laser beam.
Prohibited Actions
Indicates a general prohibited action that cannot be specifically identified.
Do not disassemble, repair, or modify the server. Otherwise, an electric
shock or fire may be caused.
Mandatory Actions
Unplug the power cord of the server. Otherwise, an electric shock or fire
may be caused.
Indicates a mandatory action that cannot be specifically identified. Make
sure to follow the instruction.

V Service Guide
GENERAL
WARNING
Do not use the server for services where critical high availability may
directly affect human lives.
Your server is not intended to be used with or control facilities or devices
concerning human lives, including medical devices, nuclear facilities
and devices, aeronautics and space devices, transportation facilities
and devices; and facilities and devices requiring high reliability. NEC
assumes no liability for any accident resulting in personal injury, death,
or property damage if the server has been used in the above conditions.
Do not use the server if any smoke, odor, or noise is present.
If smoke, odor, or noise is present, immediately turn off the power and
disconnect the power plug from the outlet, then contact your sales
agent. Using the server in such conditions may cause a fire.
Keep needles or metal objects away from the server.
Do not insert needles or metal objects into ventilation holes in the server
or openings in the floppy disk or CD-ROM drive. Doing so may cause
an electric shock.
Do not use the server in any unapproved place.
Install the server on a standard EIA 19-inch rack assembly. Do not
install the rack containing the server in a place inappropriate to the rack
installation environment.
Failure to follow these instructions may cause some bad influences to
be imposed on the server and other systems installed on the rack and
also a fire or personal injury due to falling of the rack may occur. For
the detailed explanation on the place where the server should be
installed and the earthquake-resistant construction for the rack, refer to
the manual attached to the rack or contact you sales agent.
Always install the server on a rack conforming to the relevant standard.
Install the server on a rack conforming to the EIA standard for the server
to be used. Do not install the server on any other rack than a standard
EIA 19-inch rack. Failure to follow these instructions may cause the
server to operate incorrectly and/or personal injury or damages of
surrounding devices to occur. Contact your sales agent for the racks
available for the server.

VI Service Guide
CAUTION
Keep water or foreign matter away from the server.
Do not let any form of liquid (water etc.) or foreign matter (e.g., pins or
paper clips) enter the server. Failure to follow this warning may cause
an electric shock, a fire, or a failure of the server. When such things
accidentally enter the server, immediately turn off the power and
disconnect the power plug from the outlet. Do not disassemble the
server. Contact your sales agent.

VII Service Guide
POWER SUPPLY AND POWER CORD USE
WARNING
Do not hold the power plug with a wet hand.
Do not disconnect/connect the plug while your hands are wet. Failure
to follow this warning may cause an electric shock.
Do not connect the ground wire to a gas pipe.
Never connect the ground wire to a gas pipe. Failure to follow this
warning may cause a gas explosion.
CAUTION
Plug in to a proper power source.
Use a proper wall outlet. Use of an improper power source may cause
a fire or a power leak.
Do not install the server where you need an extension cord. Use of a
cord that does not meet the power specifications of the server may heat
p the cord and cause a fire.u
Do not connect the power cord to an outlet that has an illegal number of
onnections.c
The electric current exceeding the rated flow overheats the outlet, which
ay cause a fire.m
Insert the power plug into the outlet as far as it goes.
Heat generation resulting from a halfway inserted power plug (imperfect
contact) may cause a fire. Heat will also be generated if condensation
is formed on dusty blades of the halfway inserted plug, increasing the
ossibility of fire.p

VIII Service Guide
Use the authorized power cord only.
Use only the power cord that comes with the server. Use of an
unauthorized power cord may cause a fire when the electric current
exceeds the rated flow.
Also, observe the following to prevent an electric shock or fire caused by
a damaged cord.
! Do not stretch the cord harness.
! Do not pinch the power cord.
! Do not bend the power cord.
! Keep chemicals away from the power cord.
! Do not twist the power cord.
! Do not place any object on the power cord.
! Do not bundle power cords.
! Do not alter, modify, or repair the power cord.
! Do not secure the power cord with staples or equivalents.
! Do not use any damaged power cord. (Replace a damaged power cord with
a new one of the same specifications. Ask your sales agent for
replacement.)

IX Service Guide
RACK
CAUTION
Do not carry or install the server only by a single person.
More than one person is required to carry or install the rack. Failure to
follow this instruction may cause the rack to fall, possibly resulting in
personal injury and/or breakages of surrounding devices. In particular,
a high rack (such as a 44U rack) is unstable if it is not fixed by
stabilizers.
Do not install the server so that the load may be concentrated on a
specific point.
Install stabilizers on the rack so that the total load of the rack and
devices mounted on the rack is not concentrated on a singe point or join
several racks in order to distribute the load. Failure to follow this
instruction may cause the rack to fall, possibly resulting in personal
injury.
Do not install components on the server only by a single person.
More than one person is required to install parts including the doors and
trays for the rack. Failure to follow this instruction may cause some
parts to fall and to be broken and/or result in personal injury.
Do not pull out a device from the rack if the rack is unstable.
The rack must be anchored (by the installation of stabilizers or
earthquake-resistant construction). Never pull out a device from an
unstable rack.
Do not leave more than one device being pulled out from the rack.
Pulling out more than one device from the rack may cause the rack to
fall. Never pull out more than one device from the rack at a time.
Do not provide the wiring for the server to exceed the rating of the power
supply.
To prevent burns, fires, and device damages, the power supplied to the
power supply in the rack shall not exceed the rating load of the power
branch circuit. Contact your electric constructor or the local power
company for the requirements on the wiring and installation of electric
facilities.

X Service Guide
INSTALLATION, RELOCATION, STORAGE, AND CONNECTION
WARNING
Disconnect the power cord(s) before installing or removing the server.
Make sure to power off the server and disconnect the power cord(s)
from a power outlet before installing/removing the server. All voltage is
removed only when the power cords are unplugged.
CAUTION
Never attempt to lift the server only by yourself.
The server weighs max. 14 kg (depending on its hardware
configuration). Carrying the server only by yourself may strain your
back. Hold the server firmly by its bottom with another person to carry
it.
Do not install the server in any place other than specified.
Do not install the server in the following places or any place other than
specified in this Guide. Failure to follow this instruction may cause a
fire.
! a dusty place
! a humid place such as near a boiler
! a place exposed to direct sunlight
! an unstable place
Do not install the server on a rack with the cover removed.
Do not install the server on a rack with the cover being removed.
Failure to follow this instruction may reduce the cooling effect in the
server and cause some malfunction and/or dusts to enter the server,
thus resulting in a fire or electric shock.
Do not pinch your fingers with rails or other components.
Be very careful when handling mechanical parts so that your fingers do
not get caught between a rail and another mechanical part or cut by a
rail at installation or removal of the server from the rack.

XI Service Guide
Do not apply any load on the server pulled out from the rack.
Do not apply any load on the server pulled out from the rack. Doing so
bends the frame of the server. Consequently, the server cannot be
pushed back into the rack. Placing an object on the server may also
cause personal injury if the server drops.

XII Service Guide
CAUTION
Do not connect any interface cable with the power cord of the server
plugged to a power source.
Make sure to power off the server and unplug the power cord from a
power outlet before installing/removing any optional internal device or
connecting/disconnecting any interface cable to/from the server. If the
server is off-powered but its power cord is plugged to a power source,
touching an internal device, cable, or connector may cause an electric
shock or a fire resulted from a short circuit.
Do not use any unauthorized interface cable.
Use only interface cables provided by NEC and locate a proper device
and connector before connecting a cable. Using an unauthorized
cable or connecting a cable to an improper destination may cause a
short circuit, resulting in a fire.
Also, observe the following notes on using and connecting an interface
cable.
! Do not use any damaged cable connector.
! Do not step on the cable.
! Do not place any object on the cable.
! Do not use the server with loose cable connections.

XIII Service Guide
CLEANING AND WORKING WITH INTERNAL DEVICES
WARNING
Do not disassemble, repair, or alter the server.
Never attempt to disassemble, repair, or alter the server on any
occasion other than described in this Guide. Failure to follow this
instruction may cause an electric shock or fire as well as malfunctions of
the server.
Do not look into the CD-ROM drive.
A laser beam is used in the CD-ROM drive. Do not look into or insert a
mirror into the drive while the drive is powered. If a laser beam is
caught in your eyes, you may lose your eyesight (the laser beam is
invisible).
Do not remove the lithium battery.
The server contains a lithium battery. Do not remove the battery.
Placing the lithium close to a fire or in the water may cause an
explosion.
When the server does not operate appropriately due to the dead lithium
battery, contact your sales agent. Do not disassemble the server to
replace or recharge the battery by yourself.
Disconnect the power plug before cleaning the server.
Make sure to power off the server and disconnect the power plug from a
power outlet before cleaning or installing/removing internal optional
devices. Touching any internal device of the server with its power cord
connected to a power source may cause an electric shock even if the
server is off-powered.
Disconnect the power plug from the outlet occasionally and clean the
plug with a dry cloth. Heat will be generated if condensation is formed
on a dusty plug, which may cause a fire.

XIV Service Guide
CAUTION
Avoid installation in extreme temperature conditions.
Immediately after the server is powered off, its internal components
such as hard disks are very hot. Leave the server until its internal
components fully cool down before installing/removing any component.
Make sure to complete board installation.
Always install a board firmly. An incompletely installed board may
cause a contact failure, resulting in smoking or fire.

XV Service Guide
DURING OPERATION
CAUTION
Do not pull out or remove the server from the rack unnecessarily.
Do not pull out or remove the server from the rack unnecessarily. Pulling
out or removing the server from the rack may cause not only the server
to operate incorrectly but also the server to fall on people, possibly
resulting in personal injury.
Stay away from the fan.
Keep your hand or hair away from the cooling fan on the rear of the
server. Failure to follow this warning may get your hand or hair caught
in the fan, resulting in injury.
Avoid contact with the server during thunderstorms.
Disconnect the power plug from the outlet when a thunderstorm is
approaching. If it starts thundering before you disconnect the power
plug, do not touch any part of the server including the cables. Failure
to follow this warning may cause a fire or an electric shock.
Keep animals away from the server.
Failure to follow this warning may cause a fire or an electric shock.
Do not place any object on top of the server.
The server may fall and cause property damage to the surroundings.
Do not leave the server with its CD-ROM tray ejected.
Dust may enter the server through openings and cause malfunctions of
the server. Any person may also bump it and get injured.
Do not use a cellular phone or pager around the server.
Turn off the cellular phone or pager. Radio interference may cause
malfunctions of the server.

XVI Service Guide

XVII Service Guide
Contents
1Overview ............................................................................................................ 1
1.1 Product Specifications ....................................................................................... 2
1.2 General Specifications ....................................................................................... 3
2Installation and Removal.................................................................................. 4
3Options .............................................................................................................. 4
4Maintenance and Replacement........................................................................ 4
4.1 Basic Concept of Maintenance.......................................................................... 4
4.2 Periodical Maintenance ...................................................................................... 4
4.3 Off-line Maintenance Utility................................................................................ 5
4.3.1 How to Start the Off-line Maintenance Utility .............................................. 5
4.3.2 Functions of the Off-line Maintenance Utility.............................................. 5
4.4 Repair and Troubleshooting .............................................................................. 7
4.5 Collecting Dump ................................................................................................. 8
4.6 Execution of POST.............................................................................................. 8
4.7 Execution of the T&D Program.......................................................................... 8
4.8 Replacement........................................................................................................ 9
4.8.1 CPU.................................................................................................................. 9
4.8.2 Memory ........................................................................................................... 9
4.8.3 Hard disk drive ............................................................................................. 10
4.8.4 Floppy Disk Drive......................................................................................... 10
4.8.5 CD-ROM Drive .............................................................................................. 11
4.8.6 PCI Card ........................................................................................................ 11
4.8.7 Riser Card ..................................................................................................... 12
4.8.8 Mother Board................................................................................................ 13
4.8.9 Front Panel ................................................................................................... 15
4.8.10 Front LED Board .......................................................................................... 15
4.8.11 SCSI BP......................................................................................................... 16
4.8.12 Power Jumper Board ................................................................................... 17
4.8.13 Power Supply Unit ....................................................................................... 17
4.8.14 FAN................................................................................................................ 18
5Restoration of Product/Chassis Information................................................ 19
5.1 Overview ............................................................................................................ 19
5.2 Restoration Procedure 1 (Backup and Restoration)...................................... 19
5.2.1 Overview ....................................................................................................... 19
5.2.2 Requirements ............................................................................................... 19
5.2.3 Details ........................................................................................................... 20
5.3 Restoration Procedure 2 (With No Backup Copy) ......................................... 23

XVIII Service Guide
5.3.1 Overview ....................................................................................................... 23
5.3.2 Requirement ................................................................................................. 23
5.3.3 Details ........................................................................................................... 23
6Overview of Packages .................................................................................... 27
6.1 Jumper Setting.................................................................................................. 29
6.2 DISK LED Connector ........................................................................................ 29
6.3 Temperature Sensor ......................................................................................... 29
7BIOS Setting .................................................................................................... 29
8Console redirection ........................................................................................ 29
9RAS Function .................................................................................................. 30
9.1 Operation in Degraded Mode........................................................................... 30
9.2 Temperature Monitoring................................................................................... 30
9.3 Watchdog Timer (WDT) .................................................................................... 30
10 Error Processing............................................................................................. 30
10.1 Failure during System Operation .................................................................... 30
10.2 POST (Power On Self Test) Error Message .................................................... 30
11 Notes................................................................................................................ 31
11.1 Product ID Label of Windows 2000 ................................................................. 31
12 Appendix.......................................................................................................... 32
12.1 Block Diagram................................................................................................... 32
12.2 Post Indications ................................................................................................ 34
12.3 Beep Codes ....................................................................................................... 38
12.4 POST Error Messages ...................................................................................... 39
12.5 Cable Connection ............................................................................................. 43
12.6 Maintenance Parts List..................................................................................... 44