neosensory Duo Specification sheet

Get to kno
Neosensory Duo
Welcome to the Neosensory community
his guide will help you set up your wristband, explain the
Duo tinnitus program, and troubleshoot common problems.
Contents
1
2
3
4
Anatomy of your wristband
Getting started
2 Using the Neosensory app to pair your wristband with your smartphone
3 Wearing your wristban
urn on your wristban
Adjust sensitivity
4 Daily exercises with Neosensory Duo
5 rack your progress
6 How long should I continue the program?
Troubleshooting
7 Problems logging i
My wristband isn’t picking up on sounds
8 My wristband won’t turn o
My wristband won’t pair with my smartphone
Frequently Asked Questions
9 FAQ
11 Further reading: Science questions

1 2Anatomy of your wristband1
2Getting started2
 Download the Neosensory app onto your phone (available for iPhone and Android)
 Turn the wristband on with the power button on the side
 Make sure your phone’s Bluetooth is turned on
 pen the Neosensory app and follow the instructions.
Using the Neosensory app to pair your wristband with your smartphone
4
2
3
5
1
Press to turn your band on or off.
Need to reset the band? Reset it to default
settings by pressing and holding the power
button for 10 seconds.
Power button
1
29,000 unique vibration patterns translate
sound to touch.
Four motors
2
Easy to adjust retainer keeps your band
secure.
Discreet band holder
3
ur medical quality silicone band material is
comfortable, easy to clean, anti-microbal,
and fits a wide range of wrist sizes.
Hypoallergenic band
4
Y ou can set how much sound the band picks
up. Too much background noise ? S imply turn
down the sensitivity.
Ad j ust microphone sensiti v it 
with + and - buttons
5

Feel mor
sound
Feel les
sound
2 3G tting start d2
1. Slide the strap into the clasp until the band fits
snugly around your wrist.
2. We suggest you wear the wristband with the face
on the top of your wrist (the - and + will be facing you).
3. You can wear it on either wrist.
4. Wear your wristband snugly (but not
uncomfortably). It should feel good on your wrist while
still ensuring the motors are pressed against the skin.
5. Use the clasp to secure the band and the loop to
hold the remaining strap material.
Wearing your wristband
Press the power button. You should see three green
lights appear.
Turn on your wristband
T ry to make sure you are in a q uiet room with no loud
distractions. A d j ust the sensiti v ity with which the
wristband hears the tones by pressing the + or -
buttons 

T h ere are t h ree mi c ro ph one sensiti v ity le v els . L ow
(one light) picks up the fewest sounds. M edium (two
lights) hears more of the world around you. H igh
(three lights) picks up the most sounds. 
For your daily tinnitus e x er c ises , we recommend
lea v ing the band ’ s sensiti v ity on H igh (3 lights , the
default state).
A d j ust sensiti v ity

2 4Getting started2
Neuroscience research shows that pairing sound and touch in a specific wa
(known as "bimodal stimulation") reduces t nn tus symptoms for most people
With the Duo program you will perform daily exercises for 10 minutes every day fo
8 weeks. During these daily sessions, wear the Neosensory wristband while listenin
to the specially calibrated tones played from the app via your phone’s speaker.
Da ly exerc ses w th Neosensory Duo
After you have paired the
wristband with your phone,
you will be asked to select a
Profile. Select “Tinnitus
Program” to begin your
exercises.
Find a quiet spot
Your ears and the wristband
both need to hear the tones
being played by your
phone’s speaker.
Listen to the tones for 10
minutes. The timer keeps
track for you. At 10 minutes
the timer turns green to let
you know you’ve completed
your daily exercise. You can
keep going if you prefer to
exercise longer.

When you start your
exercise, you will see a
prompt to start tracking
your progress. Choose how
severe your symptoms are
today and add any
comments in the text box
below.
On pressing the Submit
button, you will now see
your personal dashboard
with a progress chart
displaying recent entries.
You will be able to see
different chart views as you
continue tracking your
progress.
2 5Getting started2
To see changes in our lives, we have to track the numbers.
Quantifying your tinnitus through time will allow you to
take stock of the change.
Track your progress

1st month 2nd month 3rd month 4th month
Renting the ban To own the ban
Payment plan
2 6Getting started2
We recommen a program length of 8 weeks to deliver lasting benefits
However, some users eci e to keep the ban for peace of min (for ays when
their tinnitus flares up) or to continue oing the exercises aily into the future
If you’ like to keep the ban , simply on’t ship it back to us – we’ll charge you a
total of 2 additional monthly rental payments (a total of 4 monthly payments) an
then the ban is yours to keep forever
Note for Duo Pro users who joined before October 2021: you will be charge
1 additional month for a total of 3 monthly payments.
How long should I continue the program?

3 7Troubleshooting3
Logging in the first time
If you pu chased a w istband on ou website, use the same email and passwo d
you c eated at the time of pu chase to log into the app.
Forgot your password? Simply follow the “I don’t emembe my passwo d”
inst uctions.
If you did not c eate an account on ou website when you bought you Duo, o if
Duo was given to you as a gift, please click “C eate an account” on the login page.
If you w istband isn’t vib ating when you listen to the tones in you daily exe cises,
check the following things:
I don’t remember my password
If you fo get you passwo d you can click on “Forgot Password” and you will be
emailed a passwo d eset link.
Problems logging in
My wristband isn’t picking up on sounds
 Is my wristband on ? T u n you w istband on by p essing the powe button. If
you don’t see 3 g een lights and feel vib ations when you p ess the + o -
buttons, go th ough ou eset flow in the “my w istband won’t tu n on” q uestion
below 
 Is there anything blo ck ing the mi c rophone , such as clothing o di t ? T he
mic ophone hole on the top needs to be clea to pick up on sounds 
 W hat sensiti v ity le v el is your wristband on ? If you’ e not su e, push the + button
until you w istband shows 3 white lights. U sing a highe sensitivity level will let
you pick up on mo e sounds.

3 8Troubleshooting3
If your wrist and won't turn on even though it's charged, use the
following steps to do a hard reset.
1. Hold the power utton for 10 seconds until you see the red
lights countdown from 3 to 0.
1. Hold down the power utton and the plus (+) utton until the
LEDs scroll ack and forth, and then release oth uttons.
2. Wait until the LEDs have stopped scrolling (around 45
seconds), and all LEDs are off. The and should now e
powered on and responding to sound.
3. In your phone’s System Bluetooth settings, remove your
wrist and from the list of known Bluetooth devices.
4.
5.
In the Neosensory phone app, go to menu y pressing th
3 horizontal ars in the top left, then "Device management",
then select your device, then "Remove Device".
Connect your wrist and to the Neosensory phone app y
pressing "Add device" from the app menu.
2. Release the power utton.
3. After a few seconds, green flashing lights will indicate your
wrist and has completed the hard reset.
4. In a few more seconds, the wrist and will turn itself ack on.
My wristband won’t turn on
My wristband won’t pair with my smartphone
10 s
ho l d (+) and power

4 9Frequently Asked Questions4
No. The band needs to be able to hea the tones at the same time you ea
hea s the tones fo the exe cises to wo k.
Can I use headphones while listening to the tones?
Anything quiet. This can include meditating, eading, o just enjoying a cup of
coffee.
What can I do while listening to the tones?
Yes, you can use Neosenso y Duo while using hea ing aids o cochlea
implants. We ecommend keeping you assistive technology on if it helps you
listen to the tones mo e clea ly.
Can I wear my hearing aids or cochlear implants while listening
to the sounds?
You only need to wea you w istband while listening to the tones once a day.
Howeve , the e is no downside to wea ing it as much as you’d like a ound othe
sounds th oughout the day.
Do I need to wear my wristband all day or just when doin
the program?
You may be in an envi onment with too much backg ound noise
We suggest shifting to a quiete envi onment to do you exe cises.
What i f my band v ibrates too f re q uently? It seems li k e it ’ s not just
v ibrating in response to the tones , but pic k ing up bac k ground
noise .

4 10Frequently Asked Questions4
Our studies show that 10 minutes ea h day provides the expe ted benefit.
However, there is no negative effe t if you hoose to do the exer ises longer
than 10 minutes. The most important lesson from our data is that it is riti al
to make sure you do the exer ises every day.
Should I listen to the tones for longer than 10 minutes a day?
Two months is the re ommended program duration that an deliver lasting
benefits. However, some users de ide to keep the band for pea e of mind or
even ontinue doing the exer ises daily. If you’d like to keep the band, simply
don’t ship it ba k to us – we’ll harge you a total of 2 additional monthly rental
payments (a total of 4 monthly payments) and then the band is yours to keep
forever. Note for Duo Pro users who joined before October 2021: you will be
charged 1 additional month for a total of 3 monthly payments.
Is two months enough or should I keep the band forever?
Yes, as long as you are able to hear tones played through a speaker via hearing
te hnology (su h as hearing aids or o hlear implants).
Can I use this tinnitus program if I have moderate or severe hearing
loss?
In general, we re ommend you do the daily exer ises with the same level of
hearing support you use in your daily life. Bimodal stimulation (sound + tou h),
the method employed by Duo, works when you hear and feel the tones from the
Neosensory Duo app. Thus, if the hearing aids allow you to hear the tones more
learly, please do wear them.
I wear hearing aids . Should I take them out or wear them during
my daily D uo e x er c ises?

4 11Frequently Asked Questions4
Within our 30 day money back guarantee or at the end o your rental period you
will put the wristband back in the box (or a box o similar size). You will then mail
it back via FedEx using the included prepaid label. I you have since thrown the
label away please reach out to or a new return [e-mail]
How do I return my Duo?
Further reading: Science questions
Yes. Tinnitus can take multiple orms, and our research shows a consistent
success rate across di erent symptomatologies.
Does the program work with all types of tinnitus suc
as pulsatile, high frequency, from COVID-19?
We have not conducted studies beyond tinnitus and recommend you talk with
your doctor be ore trying our program or uses other than reducing the ringing
in the ears.
Does the program help or harm other medical conditions such as
ADHD, acoustic neuroma, hyperacusis?
While a clinical evaluation is not necessary to use Duo, we do o er Duo Pro
which includes two consultations with audiologists who specialize in tinnitus.
We recommend Duo Pro or individuals who have never consulted with an
audiologist or their tinnitus.
Should I visit an audiologist before starting the program?

In general there’s no difference, whichever arm is more comfortable.
Should I w ar th band on th right arm or l ft? Should it b th
sam arm as th ar wh r my tinnitus is strong st?
The frequencies go up to 8000 Hz. We recommend playing the tones at a
volume that is clearly audible and can be picked up by both your ears and the
band without causing pain.
How high do th ton fr qu nci s go?
4 12Frequently Asked Questions4
For more information about the Duo program or any of the topics above,
please reach out to our customer support team at
or our phone line at and we will be more than happy to help.
[e-mail]
[phone]