Nespresso Momento 100 User manual

SERVICE MANUAL
COFFEE MACHINES
MOMENTO 100 / 200
Version 0.1 EN
last modied - 07.12.2018

Momento Service manual Version 0.1 EN
CONTENTS
General Safety Notes................................................................... 5
Model Range ............................................................................... 6
Main Components ....................................................................... 7
Momento 100 Chassis ................................................................................................................. 7
Momento 120/200 Chassis ......................................................................................................... 8
Coee Module............................................................................................................................. 9
Overview – Chassis Rear Side .................................................................................................... 11
Removable Parts ....................................................................................................................... 12
Rang plate ............................................................................................................................... 13
Technical data ........................................................................................................................... 14
Installaon ................................................................................ 15
Assemble power cord ............................................................................................................... 15
Prepare coee modules ............................................................................................................ 16
Set Agent code .......................................................................................................................... 18
Direct water connecon (DWC) ................................................................................................ 18
Modem connecvity check ....................................................................................................... 20
Operaon.................................................................................. 21
Switching the coee machine ON/OFF ..................................................................................... 21
Preparing a beverage ................................................................................................................ 21
MMI Menus............................................................................... 23
Sengs ...................................................................................................................................... 23
Maintenance menu ................................................................................................................... 24
Setup menu ............................................................................................................................... 25
Technician menu ....................................................................................................................... 29
Maintenance ............................................................................. 32
Change internal lter ................................................................................................................ 32
Descaling ................................................................................................................................... 33
Troubleshoong ........................................................................ 34
Prevenve maintenance plan ................................................................................................... 34
Checklist .................................................................................................................................... 34
Display Messages (Errors) ......................................................................................................... 37
Repair........................................................................................ 40
General ...................................................................................................................................... 40
Basic repair instrucons ............................................................................................................ 40
Safety informaon .................................................................................................................... 41
Screw connecons – chassis ..................................................................................................... 42
Screw connecons – coee module ......................................................................................... 44
Tools and accessories ................................................................................................................ 47
Simple repair work .................................................................................................................... 47

Version 0.1 EN Momento Service manual
General disassembly ................................................................................................................. 48
Removable parts ................................................................................................................ 48
Remove water tank door .................................................................................................... 50
Remove panel rear ............................................................................................................. 51
Remove side panel ............................................................................................................. 53
Remove coee module ...................................................................................................... 55
Chassis repairs ........................................................................................................................... 56
Replace main fuse .............................................................................................................. 56
Remove water tank slot ...................................................................................................... 58
Replace ON/OFF switch ...................................................................................................... 63
Remove drip tray contacts for cleaning ............................................................................. 66
Replace smart PCB.............................................................................................................. 67
Replace extension PCB (Momento 200 only) ..................................................................... 70
Replace PTC heaters (cup heang) ..................................................................................... 72
Coee Module repairs .............................................................................................................. 74
Remove main PCB cover ..................................................................................................... 74
Remove head base plate .................................................................................................... 76
Replace outlet LED.............................................................................................................. 79
Replace capsule recognion ............................................................................................... 81
Replace MMI assembly (screen) ......................................................................................... 83
Replace valve(s) .................................................................................................................. 87
Replace thermoblock ......................................................................................................... 89
Replace owmeter ............................................................................................................. 92
Replace pump ..................................................................................................................... 93
Replace main PCB ............................................................................................................... 95
Replace power supply ........................................................................................................ 96
Replace brewing unit (maintenance kit) ............................................................................. 97
Replace complete brewing unit (MHBU) .......................................................................... 102
Wiring Diagrams...................................................................... 105
Momento 100 Chassis ............................................................................................................. 105
Momento 120/200 Chassis ..................................................................................................... 106
Coee Module......................................................................................................................... 107
PE Distribuon ........................................................................................................................ 108
Final tests................................................................................ 109
Protecve earth (PE) resistance test ....................................................................................... 110
Protecve insulaon resistance test ....................................................................................... 112
Spare parts.............................................................................. 114
Exploded drawing – Momento 100 (Prex A) ......................................................................... 114
Spare parts list – Momento 100 ............................................................................................. 120
Exploded drawing – Momento 200 (Prex B) ......................................................................... 124
Spare parts list – Momento 200 ............................................................................................. 131
Exploded drawing – Coee Module (Prex C) ........................................................................ 135
Spare parts list – Coee Module ............................................................................................. 143

4Momento Service manual Version 0.1 EN
PREFACE
The purpose of this service manual is to provide the service personnel with all neces-
sary informaon with regards to correct handling, maintenance and repair of the
Momento coee machines.
This manual should be used by the technicians as a valuable aid to guarantee the per-
manent readiness for use of the machines. In order to take full advantage of all the
funcons, it is absolutely necessary to follow the instrucons in this manual.
Only use original spare parts from your ocial supplier for maintenance and repair
work. Spare parts lists and exploded drawings are subject to change. To obtain the
last version, please contact your ocial spare parts supplier.
Visit the Nespresso technical website periodically to check for upgrades, technical
modicaons, counter measures etc. for these coee machines:
hps://business.nespresso.com
CONTENT UPDATES
Version 0.1
• Preliminary service manual version for proofreading
Please keep this
manual together
with the corresponding
service documentaon.
This way you are
assured to have the
necessary informaon.
Access is restricted
and is obtained by
asking your Nespresso
technical contact
person.

5Version 0.1 EN Momento Service manual
General Safety Notes
GENERAL SAFETY NOTES
Riskoffatalelectricalshockandre!
Mainsvoltageinsidethecoeemachine.
• Unplug the appliance before cleaning.
• Neverclean,wetorimmerseplug,cordorbasestaoninanyuid.
• Disconnect the power plug before disassembly – the appliance must be
free of voltage.
Dangerofburns!
Hotpartsandwaterpressureinsidethecoeemachine(parcularlyinthe
thermoblocks).
• Letthecoeemachinecooldownbeforecleaningordisassembly.
• Do not touch any hot parts while checking for leakages.
Possibleeyehazard!
Thecapsulerecognionmoduleemitsaninvisiblelaserbeam.
• Do not stare into the laser beam accidentally or direct it towards other
people around you.
• Donotputreecveobjectsinthepathofthelaserbeam.
• DonotremovethePCBfromthecapsulerecognionmoduleandlook
onthepoweredlaserdiodewithopcalequipmentsuchasamagnify-
ing glass or a microscope.
Dangerofoodinginregardtothedirectwaterconnecon!
• Duringrepairofthecoeemachineon-site,turnoandlockstopvalve
ofthedirectwaterconnecon.
• Aachadangersigntopreventunauthorisedoperaon.
As an addional safety measure, the use of a residual current device (RCD), also called
a ground fault circuit interrupter (GFCI), in the repair centre is highly recommended.
RESET
TEST
RESET
TEST
31 2 4
Fig. 1
1) RCD protected socket-outlet
2) Plug-in RCD unit
3) GFCI socket
4) Plug-in GFCI
A class 1/I laser
product is safe
under reasonable
foreseeable condions
of operaon and is
not harmful to the
eyes provided that the
product is used and
maintained correctly.
Example
illustraons of
typical devices.

6Momento Service manual Version 0.1 EN
Model Range
MODEL RANGE
Machineillustraon Type Overview Fluid System
100 → p. 7 → p. 7
200 → p. 8 → p. 8

7Version 0.1 EN Momento Service manual
Main Components > Momento 100 Chassis
MAIN COMPONENTS
Momento 100 Chassis
1
2
3
4
5
6
11
10
9
8
(7)
Fig. 2
1) Top plate with PTC heaters
2) Access point PCB
3) Power connecon
4) Smart PCB
5) Coupling chassis / coee module
6) Waste water outlet
7) ON/OFF switch (underneath)
8) EMC PCB
9) Water tank door
10) Water tank
11) Water tank slot 100
Fluid system
C
2 3 41
Fig. 3
1) Water tank with oponal lter
2) Coupling water tank
3) Coupling chassis / coee module
4) Coee module → p. 9
The numbers are
not consistent with
the posion numbers of
the spare parts list.

8Momento Service manual Version 0.1 EN
Main Components > Momento 120/200 Chassis
Momento120/200Chassis
1
2
3
4
5
6
7
8 9 (10) 11 12 6
Fig. 4
1) Top plate with PTC heaters
2) Access point PCB
3) Water tank slot 200
4) Power connecon
5) Smart PCB
6) Coupling chassis / coee module
7) EMC PCB
8) Waste water outlet
9) Water tank
10) ON/OFF switch (underneath)
11) Water tank door
12) Extension PCB
Fluid system
C
C
2 3 41
Fig. 5
1) Water tank with oponal lter
2) Coupling water tank
3) Coupling chassis / coee module
4) Coee module le/right → p. 9
The numbers are
not consistent with
the posion numbers of
the spare parts list.

9Version 0.1 EN Momento Service manual
Main Components > Coee Module
CoeeModule
1
2
3
4
5
8
17
18
67
15 16
9
10
11
12
13
14
Fig. 6
1) Capsule recognion
2) Module handle / cross beam
3) Thermoblock
4) Main PCB
5) Smart / extension PCB connector
6) Flow meter
7) Pump
8) 2/2-way valves
9) Head base plate
10) Capsule guide with lid
11) MMI screen
12) Outlet
13) Blind cup holder
14) Cup holder support
15) Motorized brewing unit
16) Coupling chassis / coee module
17) Power supply
18) Coupling milk module
The numbers are
not consistent with
the posion numbers of
the spare parts list.

10 Momento Service manual Version 0.1 EN
Main Components > Coee Module
Fluid system
1
2
3
5
7
4
9
68
10 12
13
1411
Fig. 7
1) Coupling chassis / coee module
2) Flowmeter
3) Pump
4) T-Connector
5) 2/2-way valve DEV 122
6) Drain
7) Brewing unit – Fluidic compensaon
chamber
8) Thermoblock
9) T-Connector
10) 2/2-way valve DEV 122
11) Hot water outlet
12) 2/2-way valve DEV 122 inversed
13) Brewing unit – Capsule
14) Coee outlet
The numbers are
not consistent with
the posion numbers of
the spare parts list.

11Version 0.1 EN Momento Service manual
Main Components > Overview – Chassis Rear Side
Overview – Chassis Rear Side
2 3 4 5 6
1
Fig. 8
1) Cable strain relief
2) DWC-Kit installaon area
3) Power cord
4) Power socket
5) Access point area
6) Telemetry installaon area
The Access point area (5) and Telemetry installaon area (6) have numbered plugs for
connecon as follows:
1) Tower link plug
2) Cabinet plug
3) Direct water connecon plug
4) Wired access point (Helbling debugging)
5) Telemetry modem plug
The numbers are
not consistent with
the posion numbers of
the spare parts list.

12 Momento Service manual Version 0.1 EN
Main Components > Removable Parts
Removable Parts
1
2 3 4
5 6
Fig. 9
1) Internal water lter
2) Water tank
3) Cup holder
4) Capsule container
5) Drip tray 120/200
6) Drip tray 100
The numbers are
not consistent with
the posion numbers of
the spare parts list.

13Version 0.1 EN Momento Service manual
Main Components > Rang plate
Rangplate
Posion
Fig. 10
The rang plate is located on the inside of the water tank door (B67/A65).
Example
Fig. 11

14 Momento Service manual Version 0.1 EN
Main Components > Technical data
Technical data
Mains voltages
Europe (LT, EE, LV, RU, NO, SE, FI, DK, ES, IT, CH, UK, DE, AUS, ZA) ...............230 V, 50 Hz
US / CA .........................................................................................................120 V, 60 Hz
Mexico .................................................................................................. 127 V, 50 / 60 Hz
Brazil .............................................................................................................127 V, 60 Hz
Chile ..............................................................................................................220 V, 50 Hz
Argenna ......................................................................................................220 V, 50 Hz
Costa Rica, Guatemala, El Salvador, Ecuador, Nicaragua ..............................120 V, 60 Hz
Colombia ......................................................................................................110 V, 60 Hz
Israel .............................................................................................................230 V, 50 Hz
Australia / New Zealand ................................................................. 220–240 V, 50/60 Hz
China.....................................................................................................220–240 V, 50 Hz
Hong Kong ............................................................................................220–240 V, 50 Hz
Taiwan ..........................................................................................................110 V, 60 Hz
South Korea ..................................................................................................220 V, 50 Hz
Japan ...................................................................................................... 100 V, 50/60 Hz
Singapore, Malaysia......................................................................................230 V, 50 Hz
Powerrangs
Thermoblock (coee module) ............................................................... nominal 1100 W
Pump (coee module) .................................................................................55 W – 70 W
Environmentalcondions
Operang temperature range ........................................ +5 °C – +32 °C (+41 °F – +90 °F)
Storage temperature range .........................................−25 °C – +60 °C (−13 °F – +140 °F)
Operang humidity range ...........................................................no condensaon, 90 %
Operang altude .................................................................. approx. 2500 m (735 hPa)
Capacies
Water tank .................................................................................................................2.8 l
Drip tray single coee chassis .............................................................................. 600 ml
Drip tray double coee/milk chassis .................................................................. 1600 ml
Capsule container ......................................................................................... 40 pcs. min.
Weight
Momento 100..........................................................................................................16 kg
Momento 200..........................................................................................................28 kg
Dimensions(width×depth×height)
Single coee chassis ....................................................................... 300 × 500 × 420 mm
Double coee/milk chassis ..............................................................560 × 500 × 420 mm
Power cord length .................................................................................................. 1.8 m

15Version 0.1 EN Momento Service manual
Installaon > Assemble power cord
INSTALLATION
This chapter will guide you through the mandatory (and oponal) steps for installing a
Momento coee machine on the customer’s side.
Mandatory
• Assemble the power cord → p. 15.
• Prepare the coee modules → p. 16.
• For Momento 200: Do an insulaon resistance test → p. 112.
• Start the machine and do a modem connecvity check → p. 20.
• Set your agent code → p. 18 / → p. 29.
Oponal
• Install the direct water connecon kit → p. 18.
Assemble power cord
Fig. 12
Prerequisites
• Panel rear is removed → p. 51.
• Right side panel is removed → p. 53.
Procedure
1. Loosen 2 screws (TX10) and open the cable strain relief (see detail).
2. Connect the power cord to the machine.
3. Install the power cord like shown and fasten it with the cable strain relief.
4. Re-assemble the rear panel and the right side panel.
Donotconnectthepowercordtothemainsyet!
5. Connue by assembling the coee module(s) → p. 16.

16 Momento Service manual Version 0.1 EN
Installaon > Prepare coee modules
Preparecoeemodules
Mount cup holder supports
a b
Fig. 13
1. Insert the cup holder support (a) on one side of the coee module.
2. Slide the cup holder support upwards and screw it on (TX20).
3. Aach the blind cup holder (b) the same way on the other side of the coee
module.
4. Assemble the cup holder support and the blind cup holder on the other coee
module inversely.
Please note that both cup holder supports and blind cup holders are mirror
invertedinrelaontoeachotherandcannotbeassembledarbitrarily.

17Version 0.1 EN Momento Service manual
Installaon > Prepare coee modules
Assemblecoeemodules
Fig. 14
1. Hold the coee module on the orange handle. Reach in the capsule ejecon
opening with the other hand for support.
2. Insert each coee module into the related slot of the main housing and place it
on the guide rails at the boom.
3. Carefully slide each coee module into the main housing unl stop.
4. To ensure correct posioning, push each coee module into the main housing
and pull it down at the capsule ejecon opening.
Fig. 15
5. Fasten the Tri-Wing screws to secure both coee modules.
6. Mount the cup holders.
Forcorrectassemblyofthecoeemodules,makesurethatthesupports
for the cup holders are placed next to the water tank door.
ForMomento200,performaninsulaonresistancetesttonishthe
installaonofthecoeemodule(s)!→p.112

18 Momento Service manual Version 0.1 EN
Installaon > Set Agent code
Set Agent code
The Agent code seng is not part of the setup wizard and must be done manually
aer assembling and installing the coee module(s).
The Agent code seng is part of the technician menu → p. 29.
Directwaterconnecon(DWC)
The following describes the requirements in general and the specic requirements of
the reinforced water hose that is needed to connect the Direct Water Connecon Kit
to the clients xed installaon.
Requirements
• External water lter (recommended: BRITA Purity Quell ST)
• G 3/8 Valve with back-ow prevenon (mandatory)
• 2 reinforced and exible water hoses
• DWC Kit G 3/8 to lter 3/8
• G 3/8 Valve to plumbing side
• Line pressure between 2 and 4 bar (a pressure reducer might be needed)
Hosespecicaons
The reinforced exible water hoses shall meet the following specicaons:
Connecon Machine Side : G 3/8 straight ISO 228-B, including seal
Connecon Installaon Side : Default G 3/8 straight, including seal
can be adapted to customer needs
Hose diameter : DN6 (outer diameter Ø 10 mm ± 1 mm)
Hose overall length : Default 500 mm
can be adapted to customer needs
Operang pressure : 10 bar minimum @ 20 °C
Burst pressure : 20 bar minimum @ 20 °C
Operang temperature : 0 °C to +40 °C
Reinforced mesh material : Stainless steal
Hose construcon : Flexible, allowing a bending radius of 40 mm
Fing material : Brass, nickel plated
Sieve : Sieve with mesh Ø 0.5 mm max. on
installaon side (mandatory)
DWC Kit variants
2
1
Fig. 16
1) Momento 100/120 DWC Kit 2) Momento 200 DWC Kit
This step is
mandatory to
allow the correct
transmission of
telemetrydata!

19Version 0.1 EN Momento Service manual
Installaon > Direct water connecon (DWC)
Installaon–machineside
Prerequisites
• Panel rear is removed → p. 51.
• Right side panel is removed → p. 53.
Procedure
1. Mount the DWC Kit using the screw
provided.
2. Connect the hose(s) from the water
tank(s).
3. Connect the plug from the DWC Kit
to the connector number 3 (labelled
on the chassis rear side).
4. Connue with the client side
installaon.
Machine set up
The external lter capacity has to be set when acvang the DWC funcon:
do you want to activate the
direct water connection?
yes
no
enter the external filter
capacity
X X X L
According to the
me zone dened,
set the volume in L
(liters) or gal (gallons).

20 Momento Service manual Version 0.1 EN
Installaon > Modem connecvity check
Modemconnecvitycheck
TheconnecvityinformaonisonlydisplayedontheMMIduringmachine
boot-up.
network quality
IMEI=357042068074468
ICCID=8934075200002786745
APN=nespresso.movistar.es
Network=3G
AWS=ssl://a1o7bsccv23bd5.iot.eu-west-1.amazonaws.com:8883
Minimumrequirement
Network 3G
Network quality Minimum of 2 dots
Not meeng this requirements, the telemetry might sll work but remote rmware
update will not.
The installaon of an external antenna can help nding beer coverage as you can
place it away from electromagnec noise or a bit closer to the signal source.
Recommended start posion is on machine right panel as close as possible to the
upper right corner.
Reboot the machine to check the signal quality again aer every me you moved the
antenna.