NETGEAR VueZone User manual

350 East Plumeria Drive
San Jose, CA 95134
USA
October 2012
202-11173-02
v1.0
VueZone System
User Manual

2
VueZone System
Support
Thank you for choosing NETGEAR.
After installing your device, locate the serial number on the label of your product. You will need to reference this
serial number if you contact support. For product updates and web support, visit http://support.netgear.com.
Phone (US & Canada only): 1-888-NETGEAR.
Phone (Other Countries): Check the list of phone numbers at
http://support.netgear.com/general/contact/default.aspx.
NETGEAR recommends that you use only the official NETGEAR support resources.
Trademarks
NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of
NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change
without notice. © NETGEAR, Inc. All rights reserved.

3
Contents
Chapter 1 Getting Started
VueZone Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Set Up Your VueZone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Connect the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Install Camera Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Sync Cameras to the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Install the Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Start Viewing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Chapter 2 Quick Tour of my.VueZone.com
VueZone Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Library. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Personalize Your VueZone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Name Your VueZone Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Name Your Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 3 Cameras Tab
Cameras Tab Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Control Bar Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Record Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Take a Snapshot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Zoom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Expand Video to Full Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Adjust Brightness Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Motion Detection Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Chapter 4 Library Tab
View Your Recordings and Snapshots. . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Download a Recording or Snapshot to Your Computer . . . . . . . . . . . . . . . 25
Lock or Unlock a Recording or Snapshot . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Share a Video or Snapshot Using Email . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Upload a Video to YouTube or a Snapshot to Flickr . . . . . . . . . . . . . . . . . 27

4
VueZone System
Grid or List Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Chapter 5 Settings Tab
Personal Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Recording Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Motion Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Schedule a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Base Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Software Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
My Account Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Appendix A Notification of Compliance

5
1
1. Getting Started
This chapter covers the following topics:
•VueZone Network
•Set Up Your VueZone System
•Install the Cameras
•Start Viewing
For more information about the topics covered in this manual, visit the Support website at
http://support.netgear.com.
Firmware updates with new features and bug fixes are made available from time to time. Some
products can regularly check for updates for download and install of new firmware, or you can
initiate a firmware download and install manually. If the features or behavior of your product do
not match what is described in this guide, you might need to update your firmware.

Getting Started
6
VueZone System
VueZone Network
The base station connects to your network and uses the Internet connection to stream video
to your private VueZone account. You can use your smartphone or a computer to visit your
VueZone account to access your video.
During video streaming, several outbound ports are used (ports 20000-20003) when viewing
from a browser. If your firewall blocks these outbound ports, you might need to adjust the
firewall settings for the network you are using to access the Internet for viewing.
VueZone
Figure 1. VueZone system communication

Getting Started
7
VueZone System
Package Contents
Your VueZone personal video network includes the following:
Base Station Cameras (2)
Power adapter Ethernet cable
camera mounts (
4)
Wall-mounting
Batteries (4)
Installation guide
screws and anchors
Shell mounting armCameraScrewdriver Screws
Note:Some VueZone networks
do not include the camera shell
and it’s associated parts.
for shellshell
Figure 2. Package contents
WARNING:
Choking hazard with small parts. Keep out of reach of young
children.

Getting Started
8
VueZone System
Base Station
The base station connects to your network and wirelessly communicates with the VueZone
cameras.
Camera Sync button
Sync LED
Power LED
Internet LED
Reset
Ethernet
USB
Power connector
Status LED
Figure 3. Base station, front view.
Camera
The VueZone cameras send video to the base station. You have to install the base station
first before you install the cameras
Sync LED
Lens
Battery door/mount
On/Off switch
Camera bottom
Battery door latch
.
Figure 4. Some camera models look different than the camera shown.

Getting Started
9
VueZone System
Set Up Your VueZone System
Your network must be connect to the Internet before you install the VueZone base station.
Follow the steps in this section in the order in which they are presented.
Connect the Base Station
The base station needs to be connected to a network with an Internet connection.
To connect the base station to your network:
1Connect the Ethernet cable to the Ethernet port on the base station and a LAN port on
your router.
Figure 5. Connect the base station to your router and plug in the base station.
2Connect the power adapter to the base station and power outlet.
•The blue Power LED lights.
•The blue Internet LED flashes if the base station can connect to the Internet. It might
take up to 2 minutes before this LED starts flashing.
Tip: For help with troubleshooting, visit http://support.netgear.com for
answers and links to VueZone support.

Getting Started
10
VueZone System
Install Camera Batteries
Depending on the camera model, you need to install either one or two batteries. The camera
batteries are provided in the package.
To install camera batteries:
1Slide the battery latch toward the camera back, and press down on the bottom of the
door to remove it.
2Insert the battery with then negative (-) end first. Be sure to follow the polarity indication on
the sticker inside the camera.
3Snap the battery door back in place by inserting the top portion of the door first and clicking
the bottom portion into place.
Tip: Wait until you close the battery door before you turn on the camera
power for syncing with the VueZone base station.

Getting Started
11
VueZone System
Sync Cameras to the Base Station
Syncing the cameras establishes communication between the cameras and the base station.
To sync cameras to the base station:
1On the base station, make sure that the Internet LED on front is flashing.
The flashing Internet LED shows communication with the Internet. If the LED does not
flash, visit http://support.netgear.com to troubleshoot, or contact VueZone support.
2Place the camera within 12 inches (30.5 cm) of the base station.
3Press and release the Sync button on the top of the base station.
The blue Sync LED on the base station lights for 45 seconds.
4During this time, slide the camera On/Off switch to the on position (green dot showing).
The Sync LED on the front of the camera flashes for 5 seconds to confirm sync.
5If the camera Sync LED did not flash within 45 seconds, power off the camera and try Steps
3 and 4 again.
6Once synced, the camera can be viewed and positioned.
Tip: For a motion detection camera, each time the power is turned on it takes
2 minutes for its motion sensor to warm up and begin operating.
To register your base station:
1Locate your VGN number on the base station label.
2Follow the quick install guide instructions.
3Visit http://vuezone.com/register to register.
4Follow the onscreen instructions.

Getting Started
12
VueZone System
Install the Cameras
Use the magnetic mounts provided in the package to install your cameras.
To install a camera:
1Decide where you want to install the camera.
2If you want to stick the mount directly to a surface, peel off the protective layer on the back
of the mounting ball.
3Either stick the mount to the surface you selected or install the mounting screw (included)
and hang the mounting ball from the screw head.
4Place the camera on the magnetic mount and aim it where you want video coverage.
5View the video through your http://my.vuezone.com account on your computer or
smartphone. You can adjust your camera position while viewing.
To use a smartphone you need to download and install an app.
Start Viewing
After you sync your cameras and register as described in the previous sections you can view
streaming video.
To view video from your cameras:
1Log in to http://my.vuezone.com.
The cameras that have synced are shown on the Cameras tab.
2Click on the camera control bar to start viewing.
3If you do not see the control bar, mouse over the video player and it pops up.
You can also use your smartphone to view your camera with VueZone Mobile for iPhone and
Android. VueZone Mobile requires a subscription to the VueZone Premier or Elite service
plans. Visit www.vuezone.com/mobile for details.

13
2
2. Quick Tour of my.VueZone.com
This chapter covers the following topics:
•VueZone Tabs
•Personalize Your VueZone System

Quick Tour of my.VueZone.com
14
VueZone System
VueZone Tabs
VueZone.com has three tabs: Cameras, Library, and Settings. This is where you control
everything for your VueZone personal video network. When you log in the Camera tab
displays.
Figure 6. Camera tab
Camera
•View the video stream from all of your cameras.
•Start and stop recordings.
•Take a snapshot.
•Zoom in to the video up to 4x.
•Expand the video to full screen / time lapse mode.
•Adjust video brightness levels.
•Arm and disarm your motion detection cameras.
Library
•Manage all of your video recordings and snapshots.
•Download a recording or snapshot to your computer.
•View snapshots and recordings by name, camera, date, or type.
•Lock or unlock a recording or snapshot.
•Share a recording or snapshot by email.
•Upload a snapshot or recording to Flickr® or YouTube.

Quick Tour of my.VueZone.com
15
VueZone System
Settings
•View your current account information.
•Change your password.
•Set up motion-activated alerts.
•Adjust the sensitivity of your motion-activated camera.
•Schedule recordings.
•Adjust your auto record settings.
•Add or delete friends who can view your cameras.
•Manage which cameras your friends can see.
•Manage your recording schedule.
•Change your camera and VueZone base station names.
•View how much storage space you have remaining.
•View your VueZone base station and connection information.
•Share live video from a camera with your friends.
Personalize Your VueZone System
After you have installed your camera and signed in to http://my.vuezone.com, you can
personalize the name on your VueZone base station and camera.
Name Your VueZone Base Station
Your default VueZone base station name is the VGN. You might want to give it a more
personal name. This name is what your friends see if you share your camera.
To rename the base station:
1Click the Settings tab
2Click Base stations in the left column.
3Type the new name in the box; it is saved automatically.
Name Your Camera
Your camera has a name based on its serial number. You might find it helpful to change this
name to something that reflects the camera’s positioning (for instance, living room, baby’s
room, back door).
Naming your cameras makes it easier to view, manage, and share video, since anyone you
share video with sees the camera names.

Quick Tour of my.VueZone.com
16
VueZone System
To rename a camera from the Camera tab:
1Double-click the camera name.
2Type a new name.
Camera names are limited to 13 characters, no spaces.
3Click outside the field.
The new name is saved automatically.
To rename a camera from the Settings tab:
1On the Settings tab, click a camera name in the Cameras section in the left column.
2Type the new camera name in the field.
The name is saved automatically. When you click another tab or link, the name change is shown.

17
3
3. Cameras Tab
This chapter covers the following topics:
•Cameras Tab Views
•Record Video
•Take a Snapshot
•Zoom
•Adjust Brightness Level
•Motion Detection Cameras

Cameras Tab
18
VueZone System
Cameras Tab Views
This is where you watch video from your cameras. There are two views you can use:
•320-grid view, which shows all of your cameras at a smaller size (320 x 240).
•640-view shows one camera at a large size (640 x 480).
To select the camera to view, click one of your cameras listed on the left side of the screen.
Figure 7. Select a camera to view.
You can also schedule recordings, share with friends, expand the video to full screen, record
video, take a snapshot, and adjust brightness levels.
Tip: In the 320-grid view, you can rearrange your cameras by clicking and
dragging a camera to its new location.
To view video from a camera:
1Click on the camera control bar to start viewing.
2If you do not see the control bar, mouse over the video player and it pops up.

Cameras Tab
19
VueZone System
3If you have more than one camera, you can play all of them at once by clicking the Play All
button below the tabs.
The button name changes to Stop All. To stop playing video from all the cameras, click
Stop All.
Icons
Your cameras show icons and a drop-down menu. If you have a VueZone motion detection
camera, an additional icon displays. The following table describes the icons.
Table 1. Icons
Icon Description
Base Station This icon represents the base stations associated with your account.
Signal Strength Indicates signal strength of the camera, relative to the base station.
Battery Power Indicates how much battery power you have remaining in that camera.
Delete
XThis icon deletes a camera from your account. The camera must be offline or powered off to be removed.
Motion Sensor The motion sensor icon displays only if your camera has a motion
sensor.
• Green indicates that the motion sensor is on
• The icon is gray when the motion sensor is off.
• A red slash indicates that motion sensing is disabled.
• This icon turns red when motion sensing has been triggered.

Cameras Tab
20
VueZone System
Control Bar Buttons
There are six controls on the tool bar: start/stop streaming, record video, take a snapshot,
zoom, adjust brightness, and full screen/time lapse mode.
Control bar
Figure 8. Cameras tab control bar
The following table describes the control bar buttons.
Table 2. Control Bar Buttons
Button Description
Start/Stop
Streaming
Starts and stops video stream, or stops recording if it is recording.
Record Starts and stops recording video clips. The border around the video
turns red when recording is in progress. You can also see the time
lapse in the top right corner.
Snapshot Takes still images.
Zoom Allows you to zoom into the video by up to 4x, and zoom back out.
Brightness There are three settings: bright light, normal, and low light.
Full Screen Expands the video to your full computer screen. Press Escape to exit
this setting.