NETGEAR Orbi RBK852 User manual

User Manual
Orbi Whole Home Tri-Band
Mesh WiFi 6 System
NETGEAR, Inc.
350 E. Plumeria DriveNovember 2019
San Jose, CA 95134, USA202-11974-02

Support
Thank you for purchasing this NETGEAR product. You can visit
https://www.netgear.com/support to register your product, get help, access the latest
downloads and user manuals, and join our community. We recommend that you use
only official NETGEAR support resources.
Compliance and Conformity
For regulatory compliance information including the EU Declaration of Conformity, visit
https://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
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Orbi Whole Home Tri-Band Mesh WiFi 6 System

Contents
Chapter 1 Overview
Orbi router model RBR850 overview.................................................9
Orbi router hardware features........................................................9
Orbi Router LED Behavior.............................................................10
Orbi satellite model RBS850 overview............................................10
Orbi satellite hardware features...................................................11
Orbi Satellite LED Behavior..........................................................11
Connect Your Router..........................................................................13
Place your Orbi satellite.....................................................................14
Sync your Orbi satellite with your Orbi router................................14
Chapter 2 Connect to the Network and Access the Router
Connect to the Network....................................................................16
Wired Connection..........................................................................16
WiFi Connection.............................................................................16
WiFi Connection Using WPS........................................................16
Types of Logins...................................................................................17
Router and Satellite Labels................................................................17
Set up and manage with the NETGEAR Orbi app..........................18
Use a web browser to access the router..........................................18
Automatic Internet Setup..............................................................19
Log In to the Orbi router web interface......................................20
Change the Language.......................................................................20
Chapter 3 Specify Your Internet Settings
Use the Internet Setup Wizard..........................................................23
Manually Set Up the Internet Connection.......................................23
Specify an Internet Connection Without a Login.......................23
Specify an Internet Connection That Uses a Login....................25
Specify IPv6 Internet Connections....................................................26
Requirements for Entering IPv6 Addresses....................................28
Use Auto Detect for an IPv6 Internet Connection..........................28
Use Auto Config for an IPV6 Internet Connection.........................29
Set Up an IPv6 6rd Tunnel Internet Connection.............................30
Set Up an IPv6 6to4 Tunnel Internet Connection...........................32
Set Up an IPv6 Pass Through Internet Connection........................34
3

Set Up an IPv6 Fixed Internet Connection......................................34
Set Up an IPv6 DHCP Internet Connection.....................................35
Set Up an IPv6 PPPoE Internet Connection.....................................37
Change the MTU Size.........................................................................39
Chapter 4 Control Access to the Internet
Allow or Block Access to Your Network..........................................42
Use Keywords to Block Internet Sites...............................................43
Delete Keywords That Are Used to Block Internet Sites................44
Avoid Blocking on a Trusted Computer..........................................45
Block Services From the Internet......................................................45
Manage Network Access Control Lists............................................47
Schedule When to Block Internet Sites and Services.....................47
Set Up Security Event Email Notifications.......................................48
Chapter 5 Optimize Performance
Enable or Disable WiFi Multimedia Quality of Service..................52
Improve Network Connections With Universal Plug N Play..........53
Enable or disable daisy-chain topology..........................................54
Enable or disable implicit beamforming.........................................55
Enable or disable MU-MIMO............................................................55
Enable or disable fast roaming.........................................................56
Chapter 6 Specify Network Settings
View or Change WAN Settings.........................................................59
Dynamic DNS......................................................................................60
Set Up a New Dynamic DNS Account.........................................60
Specify a DNS Account That You Already Created...................61
Change the Dynamic DNS Settings.............................................62
Set Up a Default DMZ Server............................................................62
Change the Router’s Device Name..................................................63
Change the LAN TCP/IP Settings.....................................................64
Use the Router as a DHCP Server.....................................................66
Disable the DHCP Server Feature in the Router.............................67
Manage Reserved LAN IP Addresses...............................................68
Reserve an IP Address...................................................................68
Edit a Reserved IP Address...........................................................69
Delete a Reserved IP Address Entry............................................69
Custom Static Routes.........................................................................70
Set Up a Static Route.....................................................................70
Edit a Static Route..........................................................................71
Delete a Static Route.....................................................................72
Specify Basic WiFi Settings................................................................73
Change the WiFi Password or Security Level..................................75
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Set Up a Guest WiFi Network............................................................76
View or Change Advanced WiFi Settings........................................77
Use the Router as a WiFi Access Point.............................................77
Set Up Router Mode...........................................................................79
Generate a New Backhaul Password...............................................79
Set Up a Bridge for a Port Group or VLAN Tag Group..................80
Set Up a Bridge for a Port Group.................................................80
Set Up a Bridge for a VLAN Tag Group......................................81
Enable British Telecom IGMP Proxy Support..................................82
Get Multi-Gig Internet With Internet Port Aggregation.................83
Chapter 7 Manage Your Network
Update the Router and Satellite Firmware......................................86
Check for Firmware Updates........................................................86
Manually Update Firmware...........................................................87
Manually Update Satellite Firmware............................................87
Manually Update Router Firmware..............................................88
Change the admin Password............................................................89
Set Up Password Recovery................................................................89
Recover the admin Password............................................................90
View Router Status..............................................................................91
Display Internet Port Statistics...........................................................92
Check the Internet Connection Status.............................................93
View Satellite Status............................................................................93
View and Manage Logs of Router Activity.......................................94
View Devices Connected to the Network or Edit Device
Information..........................................................................................95
View Devices Connected to the Network...................................95
Edit Device Information on the Attached Devices Page...........96
View Satellites Connected to the Network or Edit Satellite
Information..........................................................................................97
View Satellites Connected to the Network.................................97
Edit Satellite Information That Displays On the Attached Devices
Page.................................................................................................98
Monitor Internet Traffic......................................................................98
Manage the Router Configuration File..........................................100
Back Up Settings..........................................................................100
Erase the Current Configuration Settings.................................100
Restore Configuration Settings..................................................101
Set Up Remote Management.........................................................102
Use Remote Access..........................................................................103
Remotely access your router using the Orbi app.........................103
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Chapter 8 Customize Internet Traffic Rules for Ports
Port Forwarding to a Local Server..................................................105
Set Up Port Forwarding to a Local Server.................................105
Add a Custom Port Forwarding Service...................................106
Edit a Port Forwarding Service...................................................107
Delete a Port Forwarding Entry..................................................108
Application Example: Make a Local Web Server Public.........108
How the Router Implements the Port Forwarding Rule..........109
Port Triggering.................................................................................109
Add a Port Triggering Service....................................................110
Enable Port Triggering................................................................111
Application Example: Port Triggering for Internet Relay Chat.111
Chapter 9 Use VPN to Access Your Network
Set Up a VPN Connection...............................................................114
Specify VPN Service in the Router..................................................114
Install OpenVPN Software...............................................................115
Install OpenVPN Software on Your Windows Computer.......115
Install OpenVPN Software on Your Mac Computer................118
Install OpenVPN Software on an iOS Device...........................119
Install OpenVPN Software on an Android Device...................119
Use a VPN Tunnel on Your Windows Computer..........................120
Use VPN to Access Your Internet Service at Home......................122
Set Up VPN Client Internet Access in the Router.....................122
Block VPN Client Internet Access in the Router...........................123
Use a VPN Tunnel to Access Your Internet Service at Home......124
Chapter 10 Troubleshooting
Quick Tips..........................................................................................126
Sequence to Restart Your Network...........................................126
WiFi Settings.................................................................................126
Network Settings..........................................................................126
The Router and Satellite Do Not Sync...........................................126
Cannot Log In to the Router............................................................127
Cannot Access the Internet.............................................................128
Troubleshoot Internet Browsing.....................................................129
Troubleshoot PPPoE........................................................................129
Troubleshoot WiFi Connectivity.....................................................130
Troubleshoot Your Network Using the Ping Utility......................131
Test the LAN Path to Your Router..............................................131
Test the Path From Your Computer to a Remote Device.......132
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Chapter 11 Supplemental Information
Factory Settings................................................................................135
Factory Settings for Orbi Router Model RBR850.....................135
Factory Settings for Orbi Satellite Model RBS850...................136
Technical Specifications..................................................................138
Technical Specifications for Orbi Router Model RBR850.......138
Technical Specifications for Orbi Satellite Model RBS850.....140
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Orbi Whole Home Tri-Band Mesh WiFi 6 System

1
Overview
The Orbi™ Mesh WiFi System creates dedicated high-speed WiFi connections to your
Internet service. The Orbi router (model RBR850) connects to your modem or gateway.
The Orbi satellite (model RBS850) extends the WiFi signal throughout your home.
This manual describes how to manage your Orbi Mesh WiFi System from your Orbi
router web interface. You can manage your Orbi satellite from the Orbi router web
interface.
This chapter contains the following sections:
• Orbi router model RBR850 overview
• Orbi satellite model RBS850 overview
• Connect Your Router
• Place your Orbi satellite
• Sync your Orbi satellite with your Orbi router
For more information about the topics covered in this manual, visit the support website
at https://www.netgear.com/support/.
Note: This manual might refer to the Orbi router (model RBR850) as the router and
refer to the Orbi satellite (model RBS850) as the satellite.
8

Orbi router model RBR850 overview
The following sections are an overview of the Orbi router hardware features and LED
behavior.
Orbi router hardware features
The following figures shows the Orbi router hardware features.
Figure 1. Orbi router front and back views
1 32 4 5
6
7
1. Router LED
2. Sync button
3. Internet port
4. Ethernet ports 1–4
Note: Ethernet Port 1 and the Internet port can be used to set up Internet port
aggregation (also called WAN link aggregation). For more information, see Get
Multi-Gig Internet With Internet Port Aggregation on page 83.
5. Power LED
6. Reset button
7. Power connector
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Orbi Whole Home Tri-Band Mesh WiFi 6 System

Orbi Router LED Behavior
The Orbi router has a LED on the front and a Power LED on the back.
The following table describes the LED behavior for the router's Power LED.
Table 1. Power LED behavior
DescriptionLED color
Power is on.Solid green
The router is booting.Solid amber
The router's firmware is resetting to its factory
default settings.
Blinking amber
The router's firmware is corrupted.Blinking red
Power is not suppliedOff
The following table describes the LED behavior for an router LED that is on the front of
the router.
Table 2. Router LED behavior
DescriptionLED color
The router is booting or someone pressed the
Sync button.
Pulsing white
The router is resetting to its factory default
settings.
Solid white
The router cannot connect to the Internet.Solid magenta
The router finished booting and is working
normally.
Off
Orbi satellite model RBS850 overview
The following sections are an overview of the Orbi satellite hardware features and LED
behavior.
User Manual10Overview
Orbi Whole Home Tri-Band Mesh WiFi 6 System

Orbi satellite hardware features
The following figures shows the Orbi satellite hardware features.
1 32 4
5
6
Figure 2. Orbi satellite front and back views
1. Satellite LED
2. Sync button
3. Ethernet ports 1–4
4. Power LED
5. Reset button
6. Power connector
Orbi Satellite LED Behavior
The Orbi satellite has a LED on the front and a Power LED on the back.
The following table describes the LED behavior for the satellite's Power LED.
Table 3. Power LED behavior
DescriptionLED color
Power is on.Solid green
The satellite is booting.Solid amber
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Table 3. Power LED behavior (Continued)
DescriptionLED color
The satellite's firmware is resetting to its factory
default settings.
Blinking amber
The satellite's firmware is corrupted.Blinking red
Power is not suppliedOff
The following table describes the LED behavior for an satellite LED that is on the front
of the satellite.
Table 4. Satellite LED behavior
DescriptionLED color
The satellite is booting.Pulsing white
The connection between the satellite and router
is good.
The LED lights blue for three minutes and then
turns off.
Blue
The connection between the satellite and router
is fair.
The LED lights amber for three minutes and
then turns off.
Amber
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Table 4. Satellite LED behavior (Continued)
DescriptionLED color
The satellite failed to sync with the router.Magenta
The satellite synced with the router and is
working normally.
Off
Connect Your Router
Power on your router and connect it to a modem.
To cable your router:
1. Unplug your modem’s power, leaving the modem connected to the wall jack for
your Internet service.
If your modem uses a battery backup, remove the battery.
2. Plug in and turn on your modem.
If your modem uses a battery backup, put the battery back in.
3. Connect your modem to the Internet port of your router with the Ethernet cable that
came with your router.
4. Connect the power adapter to your router and plug the power adapter into an outlet.
5. If the Power LED does not light, make sure that the power adapter is properly
connected to your router and power outlet.
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Place your Orbi satellite
Your Orbi satellite must be within range of your Orbi router’s WiFi signal in order for it
to sync with your router. Use your satellite's LED to help you determine where to place
your satellite.
Sync your Orbi satellite with your Orbi router
The Orbi satellite that comes with your Orbi router is preset to automatically find and
sync to your Orbi router's WiFi signal.
To sync your satellite:
1. Place your satellite.
For more information, see Place your Orbi satellite on page 14.
2. Connect the satellite to a power source.
The satellite LED pulses white. The satellite automatically finds the Orbi router’s WiFi
signal and attempts to sync to the Orbi router.
The satellite LED lights one of the following colors:
•Blue. The Orbi router and satellite successfully synced, and the connection
between the router and satellite is good.
•Amber. The Orbi router and satellite failed to sync, or the connection with the
router is poor. Move the Orbi satellite closer to the Orbi router and try again.
3. If the satellite LED is amber, do the following:
a. Unplug your Orbi satellite, move the satellite closer to the router, and plug it
back in.
b. Press the Sync button on the back of the router.
c. Within two minutes, press the Sync button on the back of the satellite.
The satellite attempts to sync to the Orbi router. The satellite LED lights blue or
amber as described in Step 2 of this procedure.
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2
Connect to the Network and Access
the Router
This chapter contains the following sections:
• Connect to the Network
• Types of Logins
• Router and Satellite Labels
• Set up and manage with the NETGEAR Orbi app
• Use a web browser to access the router
• Change the Language
15

Connect to the Network
You can connect to the Orbi network through a wired or WiFi connection. If you set up
your computer to use a static IP address, change the settings so that it uses Dynamic
Host Configuration Protocol (DHCP).
Wired Connection
You can connect your computer to the router using an Ethernet cable and join the
router’s local area network (LAN).
To connect your computer to the router with an Ethernet cable:
1. Make sure that the router is receiving power (its Power LED is lit).
2. Connect an Ethernet cable to an Ethernet port on your computer.
3. Connect the other end of the Ethernet cable to one of the router’s Ethernet ports.
Your computer connects to the local area network (LAN). A message might display
on your computer screen to notify you that an Ethernet cable is connected.
WiFi Connection
To find and select the WiFi network:
1. Make sure that the router or satellite is receiving power (its Power LED is lit).
2. On your WiFi-enabled computer or mobile device, find and select the WiFi network.
The WiFi network name is on the router label. The WiFi network name is the same
for the router and the satellite in the Orbi WiFi System.
Note: If you bought the router and the satellite separately, their default WiFi network
names are different.
3. Join the WiFi network and enter the WiFi password.
The password is on the router label.
Your WiFi-enabled computer or mobile device connects to the WiFi network.
WiFi Connection Using WPS
You can connect to the router’s WiFi network with Wi-Fi Protected Setup (WPS) or you
can find and select the WiFi network.
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To use WPS to connect to the WiFi network:
1. Make sure that the router is receiving power (its Power LED is lit).
2. Check the WPS instructions for your computer or WiFi device.
3. Press the Sync button on the router.
4. Within two minutes, on your WiFi-enabled computer or mobile device, press its WPS
button or follow its instructions for WPS connections.
Your computer or mobile device connects to the WiFi network.
Types of Logins
Separate types of logins serve different purposes. It is important that you understand
the difference so that you know which login to use when.
Types of logins:
•Internet service login. The login that your Internet service provider (ISP) gave you
logs you in to your Internet service. Your service provider gave you this login
information in a letter or some other way. If you cannot find this login information,
contact your service provider.
•WiFi network key or password. Your router and satellite are preset with the same
WiFi network name (SSID) and password for WiFi access. This information is on the
router label and the satellite label.
•Router login. This logs you in to the router interface from a web browser as admin.
Router and Satellite Labels
The Orbi router and satellite label shows the router’s or satellite's MAC address and
serial number. The label also includes a QR code you can scan during the setup to
connect to the Orbi setup network. The following is an example of what the router or
satellite label might look like:
Made in China
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Orbi Whole Home Tri-Band Mesh WiFi 6 System

Set up and manage with the NETGEAR Orbi
app
You can use the NETGEAR Orbi app to set up and access your Orbi network.
To find the app, scan a QR code or search for NETGEAR Orbi in the Apple App Store
or Google Play Store.
For more information about the Orbi app, visit
https://www.netgear.com/home/apps-services/orbi-app.
Note: If you do not want to use the NETGEAR Orbi app, you can use the Orbi router
web interface to set up your Orbi devices. For more information about how to access
your Orbi router web interface, see Use a web browser to access the router on page
18.
To set up your Orbi WiFi system with the Orbi app:
1. Download the NETGEAR Orbi app on your mobile device.
2. On your mobile device, open the WiFi connection manager.
3. Locate and connect your mobile device to your Orbi WiFi network.
Your preset Orbi WiFi network and password displays on the Orbi router label. You
can change the WiFi credentials after the setup.
4. Launch the Orbi app and follow the setup instructions.
Use a web browser to access the router
When you connect to the network (either with WiFi or with an Ethernet cable), you can
use a web browser to access the router to view or change its settings. The first time you
access the router, the NETGEAR installation assistant automatically checks to see if your
router can connect to your Internet service.
User Manual18Connect to the Network and
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Orbi Whole Home Tri-Band Mesh WiFi 6 System

Automatic Internet Setup
You can set up your router automatically, or you can use a web browser to access the
router and set up your router manually. Before you start the setup process, get your ISP
information and make sure that the computers and devices in the network use the
settings described here.
When your Internet service starts, your Internet service provider (ISP) typically gives you
all the information needed to connect to the Internet. For DSL service, you might need
the following information to set up your router:
•The ISP configuration information for your DSL account
•ISP login name and password
•Fixed or static IP address settings (special deployment by ISP; this setting is rare)
If you cannot locate this information, ask your ISP to provide it. When your Internet
connection is working, you no longer need to launch the ISP login program on your
computer to access the Internet. When you start an Internet application, your router
automatically logs you in.
Installation and basic setup takes about 15 minutes to complete.
To automatically set up your router:
1. Power on your router.
2. Make sure that your WiFi-enabled computer or mobile device is connected to the
router with an Ethernet cable (wired) or wirelessly with the preset WiFi security
settings listed on the label.
Note: If you want to change the router’s WiFi settings, use a wired connection to
avoid being disconnected when the new WiFi settings take effect.
3. Launch a web browser.
The page that displays depends on whether you accessed the router before:
•The first time that you set up the Internet connection for your router, the browser
goes to orbilogin.com, and the Orbi login page displays.
•If you already set up the Internet connection, enter orbilogin.com in the address
field for your browser to start the installation process.
4. Follow the onscreen instructions.
The router connects to the Internet.
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Orbi Whole Home Tri-Band Mesh WiFi 6 System

5. If the browser does not display the web page, do the following:
•Make sure that the computer is connected to one of the four LAN Ethernet ports
or over WiFi to the router.
•Make sure that the router is receiving power, and that its Power LED is lit.
•Close and reopen the browser or clear the browser cache.
•Browse to orbilogin.com.
•If the computer is set to a static or fixed IP address (this setting is uncommon),
change it to obtain an IP address automatically from the router.
6. If the router does not connect to the Internet, do the following:
a. Review your settings.
b. Make sure that you selected the correct options and typed everything correctly.
c. Contact your ISP to verify that you are using the correct configuration information.
d. Read Troubleshooting on page 125.
If problems persist, register your NETGEAR product and contact NETGEAR
technical support.
Log In to the Orbi router web interface
When you log in to the Orbi, the browser displays the router web interface. You can
use the router web interface to change the router or satellite settings.
To log in to your Orbi:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
Change the Language
By default, the language is set as Auto.
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Orbi Whole Home Tri-Band Mesh WiFi 6 System