NETGEAR C7000v2 User manual

Quick Start
AC1900 WiFi Cable Modem Router
Model C7000v2
Download the Nighthawk app to get started
For more information about the Nighthawk app, visit Nighthawk-app.com.
Set up your modem router and activate your Internet service with the
Nighthawk app.
Note: Some ISP networks do not support the app. If you get an error when
trying to connect, or if you don’t want to use the Nighthawk app, set up your
modem router using the instructions in Set up using the router web interface,
and activate your Internet service using the instructions in Activate your Internet
service.
LED Description
Power • Green. Power is supplied to the modem router.
• Red. Power is cut off due to a thermal error caused by heat. Move the
unit to a well-ventilated area and power cycle the unit.
• Off. No power is supplied to the modem router.
Downstream • Solid green. One or more downstream channels are locked.
• Blinking green. The modem router is scanning for a downstream
channel.
• Off. No downstream channel is locked.
Upstream • Solid green. One or more upstream channels are locked.
• Blinking green. The modem router is scanning for a upstream channel.
• Off. No upstream channel is locked.
Internet • Solid green. The modem router is online.
• Blinking green. The modem router is synchronizing with the cable
provider’s cable modem termination system (CMTS).
• Off. The modem router is ofine.
2.4 GHz radio • Solid green. The 2.4 GHz WiFi radio is on.
• Blinking green. There is WiFi activity on the 2.4 GHz band.
• Off. The 2.4 GHz WiFi radio is off.
5 GHz radio • Solid green. The 5 GHz WiFi radio is on.
• Blinking green. There is WiFi activity on the 5 GHz band.
• Off. The 5 GHz WiFi radio is off.
Ethernet • Solid green. A powered-on device is connected to an Ethernet port.
• Blinking green. The Ethernet port is sending or receiving trafc.
• Off. No device is connected to an Ethernet port.
WiFi On/Off
button with
LED
Pressing this button for two seconds turns the WiFi radios in the modem
router on and off. If this LED is lit, the WiFi radios are on. If this LED is off, the
WiFi radios are turned off and you cannot use WiFi to connect to the modem
router.
WPS button
with LED
This button lets you use WPS to join the WiFi network without typing the
WiFi password. The WPS LED blinks during this process and then lights solid.
Visit netgear.com/support to get your questions answered and access the latest
downloads.
You can also check out our NETGEAR Community for helpful advice at
community.netgear.com.
If you are experiencing trouble installing your modem router, contact NETGEAR at
1-866-874-8924. If you are experiencing trouble connecting your router, contact
the router manufacturer.
Note to CATV system installer: This reminder is provided to call the CATV systems
installer’s attention to Section 820-93 of the National Electrical Code, which
provides guidelines for proper grounding and, in particular species that coaxial
cable shield shall be connected to the grounding system of the building, as close
to the point of cable entry as practical.
Customer-owned cable modems might not be compatible with certain cable
networks. Check with your cable Internet provider to conrm that this NETGEAR
cable modem is allowed on your cable network.
For regulatory compliance information, visit
https://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy.
By using this device, you are agreeing to NETGEAR’s Terms and Conditions at
https://www.netgear.com/about/terms-and-conditions. If you do not agree, return
the device to your place of purchase within your return period.
Support and Community
NETGEAR, Inc.
350 East Plumeria Drive
San Jose, CA 95134, USA
NETGEAR INTERNATIONAL LTD
Floor 1, Building 3
University Technology Centre
Curraheen Road, Cork,
T12EF21, Ireland
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any
non-NETGEAR trademarks are used for reference purposes only.

1. Collect your cable Internet service provider (ISP) account information.
This is your ISP account information, such as your account mobile phone
number, user name, password, and account number.
2. Turn off and disconnect existing modems and
routers.
If you are replacing a modem that is currently
connected in your home, unplug the modem and
plug the new modem router into the same outlet.
3. Connect a coaxial cable.
Use a coaxial cable to connect the coaxial cable
connector on the modem router to the cable wall
outlet.
4. Connect the power adapter.
Connect the power adapter to the modem router and
plug the power adapter into an electrical outlet.
Set up using the router web interface
The startup procedure takes about one minute. When it is complete, the
Power LED lights solid green.
5. Wait for the Internet LED to light solid green.
This process might take up to ten minutes.
Note: When the Internet LED lights, your modem router is still not
connected to the Internet. You must activate your modem router with your ISP.
6. Connect your computer or mobile device to the modem router with Ethernet
or WiFi:
• Ethernet. Use an Ethernet cable to connect a computer to an Ethernet
port on the modem router.
• WiFi. Use the WiFi network name (SSID) and password on the product
label to connect.
7. Launch a web browser and set up your modem router.
You are automatically redirected to the modem router web interface. If you’re
not redirected, enter routerlogin.net or 192.168.0.1 in the address eld of
the web browser.
Follow the prompts. You are asked to do the following:
• Agree to the Terms and Conditions
• Change your router’s admin credentials and set up security questions
• Set up your WiFi network name and password
8. Make sure that you are able to log in to the modem router web interface after
the setup.
The BASIC Home page displays, and lets you know whether your Internet
service is activated.
Package contents
Cable modem router
Ethernet cablePower adapter
April 2020
Coaxial
connector
Power
connector
Before you start the self-activation process, collect the following information:
• Your ISP account information
• Cable modem router model number, which is C7000v2
• Cable modem router serial number (on the product label)
• Cable modem router MAC address (on the product label)
The following table lists contact information for ISPs that support your cable
modem router.
Cable Internet
Provider
Contact Information
Cox https://www.cox.com/activate
1-888-556-1193
Mediacom https://support.mediacomcable.com/
1-855-Mediacom (1-855-633-4226)
Optimum https://install.optimum.com/JointInstall/
1-877-810-6750
Sparklight https://support.sparklight.com/
1-877-692-2253
Spectrum https://activate.spectrum.net/
1-[phone]
Xnity http://xnity.com/activate
https://www.xnity.com/support/articles/activate-purchased-modem
1-800-XFINITY (1-800-934-6489)
Note: Your ISP’s contact information might change. You can also find the contact
information in your monthly Internet service billing statement.
1. Visit your ISP’s website and follow the onscreen instructions to activate your
Internet service.
2. To determine the accurate Internet speed, visit your ISP’s speed test website
and perform a speed test.
Activate your Internet service