Newham London Roger Touchscreen Mic User manual

You have recently been given a Roger Touchscreen
Mic transmitter to assist a pupil in your class with
a hearing impairment.
What is it?
The transmitter is an easy to use device which
connects to the receiver (worn by the pupil; either
connected to their hearing aid or via a Roger
MyLink).
Wearing:
The Roger Touchscreen Mic transmitter can be
attached to clothing and should be approximately
20cm away from your mouth. Please be mindful of
jewelry or any other objects in that region that could
cause conflicting sounds.
Layout:
How to use
Hold the on/off button to turn the device on and off..
The Roger Touchscreen Microphone will already be synced to
the receiver/MyLink. Should there be any issues, Position the
microphone within 10cm of the receiver/MyLink and press
‘connect on the touchscreen device. This should connect the
devices. A message should appear on screen as well as a beep
for the user
The mute button (big round button towards the bottom of the
device) allows you to turn the microphone off when talking to
other pupils. Pressing the button again will turn the micro-
phone back on.
To lock the device simply press the on/off button once. This
works in exactly the same way as locking your phone.
Sensory Service
Roger Touchscreen Mic user guide and troubleshooter

Charging:
The Roger Touchscreen Mic takes two hours to charge
when the battery is empty. Simply plug the charger into
the bottom of the device and plug into the wall.
**IT IS ADVISED THAT YOU CONTACT THE
SENSORY SERVICE IF ANY OF THE ABOVE
OCCURS**
If you encounter any dicules, have any
quesons or concerns or there is a fault
with the device please contact:
[email protected]
Troubleshooting
Problem: I cannot switch Roger Touchscreen Mic on
Causes: The baery is empty
What to do: Recharge Roger Touchscreen Mic
Problem: Roger Touchscreen Mic is turned on, but I cannot under-
stand the talker
Causes: The microphone is not posionedcorrectly; The micro-
phone openings might be covered by ngers or clothing
What to do: Make sure Roger Touchscreen Mic is poinng to-
wards the talker’s mouth; Make sure the microphone openings are
not covered by ngers, clothing or dirt
Problem: I cannot hear the talker’s voice even though Roger
TouchscreenMic is switched on
Causes: The microphone has been muted
What to do: Check the indicator light – if it is red, briey press the
mute buon to acvate the microphone
Problem: I cannot hear the Roger Touchscreen Mic through my
hearing aids and Roger receivers
Causes: Incorrect hearing aids program; Receivers are not con-
nected in the network; In case of mulple microphones,
the primary microphone may not be switched on or may be out of
range
What to do: Check that the hearing aids are set to the correct
program
(RogerReady/Roger/FM/DAI/EXT/AUX)
Connect the receivers into the network; Check the indicator light –
if it is blinking blue, switch on the primary microphone and check
that it is within range
What to do:
Troubleshoong
Problem: I keep losing the audio signal
Causes: Distance between Roger Touchscreen Mic and Roger
receiver is too large
What to do: Decrease distance between Roger devices and Roger
Touchscreen Mic
Problem: Roger Touchscreen Mic’s light is
blinking red (double ash)
Causes: Its baery charge is low
What to do: Charge Roger Touchscreen Mic as soon as possible
Problem: Roger Touchscreen Mic has stopped working
Causes: Soware issue
What to do: Reboot Roger Touchscreen Mic by simultaneously
pressing the On/O and mute buon for at least 8 seconds
Problem: Roger Touchscreen Mic is near a computer, and comput-
er Wi-Fi connecon seems to be slow
Causes: The Roger Touchscreen Mic and computer are too close
What to do: Move Roger Touchscreen Mic’s posion to at least 1
meter away from the computer
Problem: “Frowning face” is displayed on Roger Touchscreen Mic
Causes: Device has suered an internal error
What to do: Wait 30 seconds unl the “frown” disappears. Device
will reboot automacally
Sensory Service