
18 7. Services and Troubleshooting
For service, see our website at www.norcool.com.
By checking the above before calling for service help, you will help the service
engineer know what parts they may need to bring and what measures to take.
FAULT CAUSE REMEDY
Unit not cooling
suciently.
1. Controller set point too high.
2. Ambient temperature too high.
3. Ambient temperature too low.
4. Door not sealed/closed.
5. Condenser blocked (dust etc.).
6. Evaporator iced up.
1. Adjust set point to lower value.
2. Reduce temperature in room at
the unit’s warm side. Check that
the air flow is unobstructed over
and under the unit.
3. Increase temperature in room
atthe unit’s warm side.
4. Check door is sealed/closed.
5. Remove and clean dust filter.
6. Switch o the unit to defrost.
Unit not wor-
king
1. Fuses.
2. Mains power cable.
1. Check fuses in main house fuse
box.
2. Check power cable is properly-
connected to the mains socket.
Light/fan not
working.
1. LED or power supply defective.
2. Fan defective.
1. Order service call.
2. Order service call.
Water leak 1. Drainpipe blocked.
2. Drip pan leaking.
3. Warm air getting into cold room.
1. If possible, remove blockage.
2. Order service call.
3. Check magnetic seal on door,
locate leak and repair.
Controller Error
code
1. E0, temperature sensor error.
2. E1, defrost sensor error.
3. E2, condenser sensor error.
4. H1, high temperature alarm.
5. AC, condenser high temperature
alarm.
6. ACH, condenser excess tempera-
ture alarm.
1.- 3. Unplug the power cord for two
minutes, and reconnect. If problem
remains, order service call.
4. Check compressor icon, order
service call.
5. Clean the dust filter, and check
that airflow is unobstructed over
and under the front cover on
warm side.
6. Clean dust filter.