Normande ND6001B User manual

ND6001B
ND6026W
EN Hob / User Manual

EN - 2
Icon Type Meaning
WARNING Serious injury or death risk
RISK OF ELECTRIC SHOCK Dangerous voltage risk
FIRE Warning; Risk of re / ammable materials
CAUTION Injury or property damage risk
IMPORTANT / NOTE Operating the system correctly
Thank you for choosing this product.
This User Manual contains important safety information and instructions on the operation
and maintenance of your appliance.
Please take the time to read this User Manual before using your appliance and keep this
book for future reference.

CONTENTS
1.SAFETY INSTRUCTIONS .................................................................................................4
1.1 General Safety Warnings ...............................................................................................4
1.2 Installation Warnings ......................................................................................................7
1.3 During Use 7
1.4 During Cleaning and Maintenance .................................................................................8
2.INSTALLATION AND PREPARATION FOR USE ............................................................10
2.1 Instructions for the Installer ..........................................................................................10
2.2 Gas Connection ............................................................................................................12
2.3 Changing the gas inlet ..................................................................................................14
2.4 Electrical Connection and Safety (if available) .............................................................14
3.PRODUCT FEATURES ...................................................................................................16
4.USE OF PRODUCT ........................................................................................................17
4.1 Use of gas burners .......................................................................................................17
5.CLEANING AND MAINTENANCE...................................................................................18
5.1 Cleaning ...................................................................................................................18
5.2 Maintenance .................................................................................................................19
6.TROUBLESHOOTING&TRANSPORT ............................................................................20
6.1 Troubleshooting ............................................................................................................20
6.2 Transport ...................................................................................................................20
7.TECHNICAL SPECIFICATIONS ......................................................................................21
7.1 Injector Table ................................................................................................................21

EN - 4
1. SAFETY INSTRUCTIONS
• Carefully read all instructions before using your
appliance and keep them in a convenient place for
reference when necessary.
• This manual has been prepared for more than one
model therefore your appliance may not have some
of the features described within. For this reason, it
is important to pay particular attention to any figures
whilst reading the operating manual.
1.1 
• This appliance can be used by children aged from
8 years and above and by persons with reduced
physical, sensory or mental capabilities or lack
of experience and knowledge if they have been
given supervision or instruction concerning use of
the appliance in a safe way and understand the
hazards involved. Children should not play with the
appliance. Cleaning and user maintenance should
not be made by children without supervision.
WARNING: The appliance and its accessible parts
become hot during use. Care should be taken to avoid
touching heating elements. Keep children less than 8
years of age away unless they are continually
supervised.
WARNING: Unattended cooking on a hob with
fat or oil can be dangerous and may result in fire.
NEVER try to extinguish such a fire with water, but
switch off the appliance and cover the flame with a lid
or a fire blanket.
CAUTION: The cooking process has to be
supervised. A short term cooking process has to be
supervised continuously

EN - 5
WARNING: Danger of fire: Do not store items
on the cooking surfaces.
WARNING: If the surface is cracked, switch off
the appliance to avoid the possibility of electric shock.
• For models which incorporate a hob lid, clean any
spillages off the lid before use and allow the cooker
to cool before closing the lid.
• Do not operate the appliance by means of an
external timer or separate remote-control system.
• Do not use harsh abrasive cleaners or scourers to
clean oven surfaces. They can scratch the surfaces
which may result in shattering of the door glass or
damage to surfaces.
• Do not use steam cleaners to clean the appliance.
• Your appliance is produced in accordance with all
applicable local and international standards and
regulations.
• Maintenance and repair work should only be carried
out by authorised service technicians. Installation
and repair work that is carried out by unauthorised
technicians may be dangerous. Do not alter or
modify the specifications of the appliance in any
way. Inappropriate hob guards can cause accidents.
• Before connecting your appliance, make sure
that the local distribution conditions (nature of the
gas and gas pressure or electricity voltage and
frequency) and the specifications of the appliance
are compatible. The specifications for this appliance
are stated on the label.
CAUTION: This appliance is designed only for
cooking food and is intended for indoor domestic
household use only. It should not be used for any
other purpose or in any other application, such as for

EN - 6
non-domestic use, in a commercial environment or for
heating a room.
• This appliance is not connected to a ventilation
device. It shall be installed and connected in
accordance with current installation regulations.
Particular attention should be given to the relevant
requirements regarding ventilation.
• If the burner has not lit after 15 seconds, stop
operating the device and open the compartment
door. Wait at least 1 minute before attempting to
ignite the burner again.
• These instructions are only valid if the correct
country symbol appears on the appliance. If the
symbol does not appear on the appliance, refer to
the technical instructions which describe how to
modify the appliance to match the conditions of use
of the country.
• All possible measures have been taken to ensure
your safety. Since the glass may break, care should
be taken when cleaning. Avoid hitting or knocking
the glass with accessories.
• Make sure that the supply cord is not trapped or
damaged during installation. If the supply cord is
damaged, it must be replaced by the manufacturer,
its service agent or similarly qualified persons in
order to prevent a hazard.
• If your appliance is provided with a cooking hotplate
made of glass or glass ceramic:
CAUTION: “In case of hotplate glass breakage”:
- immediately shut off all burners and any
electrical heating elements and isolate the appliance
from the power supply,
- do not touch the appliance surface,
- do not use the appliance.

EN - 7
• Please keep children and animals away from this
appliance.
1.2 
• Do not operate the appliance before it is fully
installed.
• The appliance must be installed by an authorised
technician. The manufacturer is not responsible
for any damage that might be caused by defective
placement and installation by unauthorised people.
• When the appliance is unpacked, make sure that
it has not been damaged during transportation.
In the case of a defect do not use the appliance
and contact a qualified service agent immediately.
The materials used for packaging (nylon, staplers,
styrofoam, etc.) may be harmful to children and they
should be collected and removed immediately.
• Protect your appliance from the atmosphere. Do
not expose it to sun, rain, snow, dust or excessive
humidity.
• Materials around the appliance (i.e. cabinets) must
be able to withstand a minimum temperature of
100°C.
• The temperature of the bottom surface of the hob
may rise during operation, therefore a board must
be installed underneath the product.
1.3 
• Do not put flammable or combustible materials in or
near the appliance while it is operating.
Do not leave the cooker unattended when
cooking with solid or liquid oils. They may catch fire
under extreme heating conditions. Never pour water
on to flames that are caused by oil, instead switch the

EN - 8
cooker off and cover the pan with its lid or a fire
blanket.
• Always position pans over the centre of the cooking
zone, and turn the handles to a safe position so they
cannot be knocked or grabbed.
• If the product will not be used for a long period of
time, turn the main control switch off. Turn the gas
valve off when a gas appliance is not in use.
• Make sure the appliance control knobs are always
in the “0” (stop) position when the appliance is not in
use.
CAUTION: The use of a gas cooking appliance
results in the production of heat, moisture and
products of combustion in the room in which it is
installed. Ensure that the kitchen is well ventilated
especially when the appliance is in use. Keep natural
ventilation holes open or install a mechanical
ventilation device (mechanical extractor hood).
• Prolonged intensive use of the appliance may call
for additional ventilation, such as opening a window,
or for more effective ventilation, for example,
increasing the level of mechanical ventilation where
necessary.
1.4 
• Make sure that your appliance is switched off at
the mains before carrying out any cleaning or
maintenance operations.
• Do not remove the control knobs to clean the control
panel.
• To maintain the efficiency and safety of your
appliance, we recommend you always use original
spare parts and to call our authorised service agents
when needed.

EN - 9
CE Declaration of conformity
We declare that our products meet the
applicable European Directives, Decisions
and Regulations and the requirements listed
in the standards referenced.
This appliance has been designed to be used only
for home cooking. Any other use (such as heating a
room) is improper and dangerous.
The operating instructions apply to several models.
You may notice differences between these instructions
and your model.
Disposal of your old machine
This symbol on the product or on its packaging
indicates that this product should not be
treated as household waste. Instead it should
be handed over to the applicable collection
point for the recycling of electrical and
electronic equipment. By ensuring this product is
disposed of correctly, you will help prevent potential
negative consequences for the environment and
human health, which could otherwise be caused by
inappropriate waste handling of this product. For more
detailed information about recycling of this product,
please contact your local city office, your household
waste disposal service or the retailer who you
purchased this product from.

EN - 10
2. INSTALLATION AND
PREPARATION FOR USE
WARNING : This appliance must be
installed by an authorised service
person or qualified technician,
according to the instructions in this guide
and in compliance with the current local
regulations.
• Incorrect installation may cause harm
and damage, for which the manufacturer
accepts no responsibility and the
warranty will not be valid.
• Prior to installation, ensure that the local
distribution conditions (electricity voltage
and frequency and/or nature of the gas
and gas pressure) and the adjustments
of the appliance are compatible. The
adjustment conditions for this appliance
are stated on the label.
• The laws, ordinances, directives and
standards in force in the country of use
are to be followed (safety regulations,
proper recycling in accordance with the
regulations, etc.).
2.1 
Ventilation requirements
• For rooms with a volume of less than
5 m3, permanent ventilation of 100 cm2
free area is required.
• For rooms with a volume of between 5
m3 and 10 m3, permanent ventilation of
50 cm2 free area will be required, unless
the room has a door which opens
directly to outside air in which case no
permanent ventilation is required.
• For rooms with a volume greater than
10 m3, no permanent ventilation is
required.
Important: Regardless of room size,
all rooms containing the appliance
must have direct access to outside air
via an openable window or equivalent.
Emptying of burned gases from the
environment
Gas appliances expel burned gas waste
to the outside air, either directly or via a
cooker hood with a chimney. If it is not
possible to install a cooker hood, install a
fan on the window or wall that has access
to fresh air. The fan must have the capacity
to change the volume of air in the kitchen a
minimum of 4-5 times per hour.
Air inlet section min.
100 cm2
Air inlet section
min. 100 cm2
HOB
HOB
Air inlet section
min. 100 cm2
Air inlet section
min. 100 cm2
Cooker
hood
flue
Electrical ventilator
HOB
HOB
General instructions
• After removing the packaging material
from the appliance and its accessories,
ensure that the appliance is not
damaged. If you suspect any damage,
do not use it and contact an authorised
service person or qualified technician
immediately.
• Make sure that there are no flammable
or combustible materials in the close
vicinity, such as curtains, oil, cloth etc.
which may catch fire.
• The worktop and furniture surrounding
the appliance must be made of
materials resistant to temperatures
above 100°C.

EN - 11
• If a cooker hood or cupboard is to be
installed above the appliance, the safety
distance between cooktop and any
cupboard/cooker hood should be as
shown below.
HOB
Minimum
42 cm Minimum
42 cm
Minimum
65 cm (with
hood)
Minimum 70
cm (without
hood)
• The appliance should not be installed
directly above a dishwasher, fridge,
freezer, washing machine or clothes
dryer.
• If the base of the appliance is accessible
by hand, a barrier made from a suitable
material must be fitted below the base
of the appliance, ensuring that there is
no access to the base of the appliance.
• The appliance can be placed close to
other furniture on condition that in the
area where the appliance is set up, the
furniture’s height does not exceed the
height of the cooktop.
Installation of the Hob
The appliance is supplied with an
installation kit including adhesive sealing
material, fixing brackets and screws.
• Cut the aperture dimensions as
indicated in the figure. Locate the
aperture on the worktop so that, after
the hob is installed, the following
requirements are followed.
B (mm) 594 min. A (mm) 50
T (mm) 523 min. C (mm) 100
H (mm) 44 min. E (mm) 500
C1 (mm) 560 min. F (mm) 10
C2 (mm) 490 G (mm) 20
D (mm) 50 I (mm) 25
J (mm) 5
B
T
C2
A
C
C1
H
F
HOB
G
I
J

EN - 12
I
J
Separator Separator
F
HOB
B
D
E
T
C2
A
C
C1
H
G
• Apply the supplied one-sided self-
adhesive sealing tape all the way
around the lower edge of the cooktop.
Do not stretch it.
Self-adhesive
sealing tape
• Insert the appliance into the aperture
and fix in position using the brackets
(A) and screws (B). Adjust the position
of the brackets depending on the
thickness of the worktop and tighten the
screws evenly.
t>25 mm
t<25 mm
Worktop
Worktop
Hob
Hob
t
t
B
B
A
A
Important: If the appliance is to be
installed above a cupboard or drawer it
is absolutely essential that you place a
separator between the base of the
appliance and the drawer unit.
2.2 
Assembly of gas supply and leakage
check
Connect the appliance in accordance
with applicable local and international
standards and regulations. First, check
what type of gas is installed on the cooker.
This information is available on a sticker
on the back of the cooker. You can find

EN - 13
the information related to appropriate gas
types and appropriate gas injectors in
the technical data table. Check that the
feeding gas pressure matches the values
on the technical data table, to be able to
get the most efficient use and to ensure the
minimum gas consumption. If the pressure
of used gas is different than the values
stated or is not stable in your area, it may
be necessary to assemble an available
pressure regulator on the gas inlet. You
should contact an authorised service centre
to make these adjustments.
Points that must be checked during
flexible hose assembly:
• If the gas connection is made by a
flexible hose fixed onto the gas inlet of
the hob, it must be fixed on by a pipe
collar.
• Connect your appliance with a short
and durable hose that is as close as
possible to the gas source.
• The permitted maximum length of the
hose is 1.5 m.
• The device should be connected in line
with the relevant local gas standards.
• The hose must be kept clear of areas
that may heat up to temperatures of
more than 90°C.
• The hose must not be cracked, torn,
bent or folded.
• Keep the hose clear of sharp corners
and objects that could move.
• Before you assemble the connection,
you must make sure the hose is not
damaged. Use bubbly water or leakage
fluids to perform the check. Do not use
a naked flame to check for gas leakage.
• All metal items that are used during
gas connection must be free from
rust. Check the expiry date of any
components used for connection.
Points that must be checked during
fixed gas connection assembly:
The method used to assemble a fixed
gas connection (gas connection made by
threads, e.g. a nut) varies according to the
country you are in. The most common parts
for your country will be supplied with your
appliance. Any other parts required can be
supplied as spare parts.
During connection, always keep the nut
on the gas manifold fixed while rotating
the counter-part. Use appropriately-sized
spanners for a safe connection. For
surfaces between different components
always use the seals provided in the gas
conversion kit.
The seals used during connection should
also be approved to be used in gas
connections. Do not use plumbing seals for
gas connections.
Remember that this appliance is ready
to be connected to the gas supply in the
country for which it has been produced.
The main country of destination is marked
on the rear cover of the appliance. If you
need to use it in another country, any
of the connections in the figure below
may be required. In such a case, contact
local authorities to learn the correct gas
connection.
Gas pipe
Gas pipe Gas pipe
Seal
Seal Seal
Hose
fitting
Hose
fitting
Hose
fitting
Hose
fitting
Gas hose
with collar
Gas hose
with collar

cal
gas hose

cal
gas hose
Gas pipe
Seal
Hose
fitting
Hose
fitting
Gas pipe
Hose
fitting

cal
gas hose
The Cooker must be installed and
maintained by a suitably qualified gas
registered technician in accordance with
current safety legislation.
WARNING: Do not use a naked flame
to check for gas leaks.
Gas Conversion (Ii available)
Your appliance is designed to be operated

EN - 14
with LPG/NG gas. The gas burners can
be adapted to different types of gas, by
replacing the corresponding injectors and
adjusting the minimum flame length suitable
to the gas in use. For this purpose, the
following steps should be performed.
Changing injectors
Hob burners
• Cut off the main gas supply and unplug
the appliance from the mains electrical
supply.
• Remove the burner caps and the
adapters.
• Use a 7 mm spanner to unscrew the
injectors.
• Replace the injector with the ones from
the gas conversion kit, with the correct
diameters for the type of gas that is
going to be used, according to the gas
injector table.
Adapter
Spanner
Injector
Cup
Burner cap
Adjusting the reduced flame position
First of all, make sure that the appliance
is unplugged from the mains electrical
supply and that the gas feed is open. The
minimum flame position is adjusted with a
flat screw located on the valve. For valves
with a flame failure safety device, the screw
is located on the side of the valve spindle
as shown in the figures. For valves without
a flame failure safety device, the screw is
located inside the valve spindle as shown
in the figure. To make adjusting the flame
position easier, we recommend that you
remove the control panel (and the micro
switch if your model has one) during the
alteration.
To determine the minimum position, ignite
the burners and leave them on in the
minimum position. With the help of a small
screwdriver, fasten or loosen the bypass
screw by around 90 degrees. When the
flame has a length of at least 4mm, the gas
is well distributed. Make sure that the flame
does not die out when passing from the
maximum position to the minimum position.
Create an artificial wind with your hand
towards the flame to see if the flames are
stable.
The bypass screw must be loosened for
conversion from LPG to NG. For conversion
from NG to LPG, the bypass screw must be
tightened. Make sure that the appliance is
unplugged from the mains electrical supply
and that the gas feed is open.
Valve with flame failure device
Bypass screw
Valve with flame failure
device Bypass
screw
Valve without flame
failure device
Bypass
screw (Inside
the hole)
2.3 
For some countries, the gas inlet type
can be different for NG/LPG gases. In
this case, remove the current connection
components and nuts (if any) and connect
the new gas supply accordingly. In all
conditions, all components used in gas
connections should be approved by local
and/or international authorities. In all gas
connections, refer to the “Assembly of
gas supply and leakage check” clause
explained above.
2.4 

WARNING: The electrical connection
of this appliance should be carried out
by an authorised service person or
qualified electrician, according to the
instructions in this guide and in compliance

EN - 15
with the current local regulations.
WARNING: THE APPLIANCE MUST
BE EARTHED.
• Before connecting the appliance to the
power supply, the voltage rating of the
appliance (stamped on the appliance
identification plate) must be checked for
correspondence to the available mains
supply voltage, and the mains electric
wiring should be capable of handling the
appliance’s power rating (also indicated
on the identification plate).
• During installation, please ensure
that isolated cables are used. An
incorrect connection could damage
your appliance. If the mains cable is
damaged and needs to be replaced
this should be done by a qualified
personnel.
• Do not use adaptors, multiple sockets
and/or extension leads.
• The supply cord should be kept away
from hot parts of the appliance and must
not be bent or compressed. Otherwise
the cord may be damaged, causing a
short circuit.
• If the appliance is not connected
to the mains with a plug, a all-pole
disconnector switch (with at least 3 mm
contact spacing) must be used in order
to meet the safety regulations.
• The fused switch must be easily
accessible once the appliance has been
installed.
• Ensure all connections are adequately
tightened.
• Fix the supply cable in the cable clamp
and then close the cover.
• The terminal box connection is placed
on the terminal box.
Brown
Yellow+Green Blue

EN - 16
3. PRODUCT FEATURES
Important: Specifications for the product vary and the appearance of your appliance
may differ from that shown in the figures below.
List of Components
1. Gas Burner
2. Control Panel
1
2

EN - 17
4. USE OF PRODUCT
4.1 
Ignition of the burners
The position symbol above each control
knob indicates the burner that the knob
controls.
Manual Ignition of the Gas Burners
If your appliance is not equipped with an
ignition aid, or in case there is a failure in
the electric network, follow the procedures
listed below.
For Hob Burners: Push in the knob of
the burner you wish to ignite and keep
it pressed while turning it anti-clockwise
until the knob is in the ‘maximum’ position.
Continue pressing the knob and hold a lit
match, taper or other manual aid to the
upper circumference of the burner. Move
the ignition source away from the burner as
soon as you see a stable flame.
Electrical ignition by control knob
Push in the knob of the burner you wish to
ignite and keep it pressed while turning it anti-
clockwise until the knob is in the 90 degrees
position.The microswitch under the knob will
create sparks through the spark plug for as
long as the control knob is pressed. Press the
knob until you see a 󰀬able ame on the burner.
Flame safety device
Hob burners
Hobs equipped with a flame failure device
provide security in case of an accidentally
extinguished flame. If such a case occurs,
the device will block the burners gas
lines and will avoid any accumulation of
unburned gas. Wait 90 seconds before
re-igniting an extinguished gas burner.Hob
Controls
Hob burner
The knob has 3 positions: off (0), maximum
(big flame symbol) and minimum (small
flame symbol). Ignite the burner with the
knob in the 'maximum' position; you can
then adjust the flame length between the
'maximum' and 'minimum' positions. Do
not operate the burners when the knob is
between the 'maximum' and 'off' positions.
OFF position MAX position
MIN. position MODULATE
After ignition, visually check the flames.
If you see a yellow tip, lifted or unstable
flame, switch the gas flow off, then check
the assembly of burner caps and crowns
once they have cooled. Make sure there is
no liquid in the burner caps. If the burner
flames go out accidentally, switch the
burners off, ventilate the kitchen with fresh
air and wait at least 90 seconds before
attempting re-ignition.
Cap
Crown
Spark
plug
Burner
cup
To switch the hob burners off, turn the hob
burner knob clockwise to the ‘0’ position or
so that the marker on the hob burner knob
points upwards.
Your hob has burners of different diameters.
You will find that the most economical
way of using gas is to choose the correct
size gas burner for your cooking pan size
and to bring the flame to the 'minimum'
position once boiling point is reached. We
recommend that you always cover your
cooking pan to avoid heat loss.
To obtain maximum performance from the
main burners, we suggest you use pots with
the following flat bottom diameters. Using
pots smaller than the minimum dimensions
shown below will cause energy loss.

EN - 18
Rapid / Wok Burner 22-26 cm
Semi-rapid Burner 14-22 cm
Auxiliary Burner 12-18 cm
Make sure that the tips of the flames do not
spread out from the outer circumference
of the pan, as this may harm plastic
accessories, such as handles.
Switch the main gas control valve off when
the burners are not in use for prolonged
periods of time.
WARNING:
• Only use flat-bottomed pans with thick
bases.
• Make sure the bottom of the pan is dry
before placing it on the burner.
• The temperature of accessible parts
may become high while the appliance is
operating. It is imperative that children
and animals are kept well away from the
burners during and after cooking.
• After use, the hob remains very hot for a
prolonged period of time. Do not touch it
and do not place any object on top of it.
• Never place knives, forks, spoons and
lids on the hob as they will get hot and
could cause serious burns.
• Do not allow pan handles or any other
cooking utensils to project over the edge
of the cooker top.
Circular Saucepan
Base
Small Saucepan
Diameter
Saucepan base that
has not settled
5. CLEANING AND
MAINTENANCE
5.1 
WARNING: Switch off the appliance
and allow it to cool before cleaning is
to be carried out.
General Instructions
• Check whether the cleaning materials
are appropriate and recommended by
the manufacturer before use on your
appliance.
• Use cream cleaners or liquid cleaners
which do not contain particles. Do not
use caustic (corrosive) creams, abrasive
cleaning powders, rough wire wool or
hard tools as they may damage the
cooker surfaces.
Do not use cleaners that contain
particles, as they may scratch the
glass, enamelled and/or painted parts
of your appliance.
• Should any liquids overflow, clean them
immediately to avoid parts becoming
damaged.
Do not use steam cleaners for
cleaning any part of the appliance.
Cleaning the Gas Hob
• Clean the gas hob on a regular basis.
• Take off the pan supports, caps and
crowns of the hob burners.
• Wipe the hob surface with a soft cloth
soaked in soapy water. Then, wipe the
hob surface over again with a wet cloth
and dry it.
• Wash and rinse the hob-burner caps.
Do not leave them wet. Dry them
immediately with a dry cloth.
• Make sure you re-assemble all parts
correctly after cleaning.
• The surfaces of the pan supports may
become scratched over time due to use.
This is not a production fault.
Do not use a metal sponge for
cleaning any part of the hob.
Make sure no water gets into the
burners as this may block the injectors.

EN - 19
Cleaning the Glass Parts (if available)
• Clean the glass parts of your appliance
on a regular basis.
• Use a glass cleaner to clean the inside
and outside of the glass parts. Then,
rinse and dry them thoroughly with a dry
cloth.
Cleaning the Enamelled Parts
• Clean the enamelled parts of your
appliance on a regular basis.
• Wipe the enamelled parts with a soft
cloth soaked in soapy water. Then, wipe
them over again with a wet cloth and dry
them.
Do not clean the enamelled parts while
they are still hot from cooking.
Do not leave vinegar, coffee, milk, salt,
water, lemon or tomato juice on the
enamel for a long time.
Cleaning the Stainless Steel Parts (if
available)
• Clean the stainless steel parts of your
appliance on a regular basis.
• Wipe the stainless steel parts with a soft
cloth soaked in only water. Then, dry
them thoroughly with a dry cloth.
Do not clean the stainless steel parts
while they are still hot from cooking.
Do not leave vinegar, coffee, milk, salt,
water, lemon or tomato juice on the
stainless steel for a long time.
5.2 
WARNING: The maintenance of this
appliance should be carried out by an
authorised service person or qualified
technician only.
Other Controls
• Periodically check expiratation date of
the gas connection pipe.
• Periodically check the gas connection
pipe. If a defect is found, contact an
authorised service provider to have it
changed.
• If a defect is found while operating the
control knobs of the appliance, contact
an authorised service provider.

EN - 20
6. TROUBLESHOOTING&TRANSPORT
6.1 
If you still have a problem with your appliance after checking these basic troubleshooting
steps, please contact an authorised service person or qualified technician.
Problem Possible Cause Solution
Hob burners do not
work.
The burners may be in the ´off`
position.
Supply gas pressure may not be
correct.
Power (if the appliance has an electric
connection) is switched off.
Check the position of oven and/or grill burner’s
control knob.
Check the gas supply and gas pressure.
Check whether there is power supplied. Also
check that other kitchen appliances are working.
Hob burners do not
light.
Burner cap and crown are not
assembled correctly.
Supply gas pressure may not be
correct.
LPG cylinder (if applicable) may be
depleted.
Power (if the appliance has an electric
connection) is switched off.
Ensure the burner parts have been placed
correctly.
Check the gas supply and gas pressure.
LPG cylinder may need replacing.
Check whether there is power supplied. Also
check that other kitchen appliances are working.
Flame colour is
orange/yellow.
Burner cap and crown are not
assembled correctly.
Different gas compositions.
Ensure the burner parts have been placed
correctly.
Due to the design of the burner, the flame can
appear to be orange/yellow in certain areas of the
burner.
If you operate the appliance with natural gas, city
natural gas may have different compositions. Do
not operate the appliance for a couple of hours.
Burner is not
igniting or only
partially lighting.
Burner parts may not be clean or dry. Ensure that parts of the appliance are dry and
clean.
Burner sounds
noisy. -This is normal. The noise may reduce as they heat up.
Noise - It is normal for some metal parts on the cooker to
produce noise when in use.
6.2 
If you need to transport the product, use the original product packaging and carry it using
its original case. Follow the transport signs on the packaging. Tape all independent parts to
the product to prevent damaging the product during transport.
If you do not have the original packaging, prepare a carriage box so that the appliance,
especially the external surfaces of the product, is protected against external threats.