Nortel Agent Greeting NTVQ09BA User manual

Nortel Agent Greeting
NTVQ09BA Installation Guide
Publication Number: NTPH13AA_Install
Document release: 3.02
Date: Sep 2006
Year Publish FCC TM
Copyright © 2006 Nortel Networks, All Rights Reserved
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant. This equipment has been tested
and found to comply with the limits for a Class B device pursuant to CENELEC Product Emission Standard EN
55 022:1994 (CISPR22) when installed as instructed in a Meridian 1 system. These limits are designed to
provide reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and
used in accordance with the instruction manual, can cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at their own expense.
Meridian 1 is a trademark of Nortel Networks.

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Agent Greeting Card Installation Guide
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Sept 15 2006 Version 3.02 is released. Includes description of skillset name length
limitation.
February 27 2006 Version 3.01 is released. Includes documentation changes due to Media Card
product release.
Sept 30 2002 Draft 2.0.5 is released. Includes documentation changes due to product
feature changes included in AG rel 2.0.5
May 5 2001 Draft 2.0.4 is released, further comments from GCCS.
April 2 2001 Draft 2.0.3 is released, including comments from GCCS, addition of
Telephony User Interface introduction section to explain relationhip between
Telephony menus.
March 22 2001 Draft 2.0.2 is released, including comments from David Trammell, addition
of engineering rules section.
February 8 2001 Draft 2.0.1 is released with additional notes on Skillsets, TUI MADN.
February 1 2001 Draft 2.0 is released with updates for Multicard configuration.
October 12 2000 Draft 1.1 is released with updates for restrictions on enabling ports.

Page 4 of 84 Publication history
NTPH13AA_Install 3.02 September 2006

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Agent Greeting Card Installation Guide
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Contents
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing the Agent Greeting Card . . . . . . . . . . . . 13
Agent Greeting overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installation overview table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Agent Greeting card . . . . . . . . . . . . . . . . . . . . . . . 17
Installing PC Cards and DSP cards . . . . . . . . . . . . . . . . . . . . . . 20
Engineering considerations for Agent Greeting cards . . . . . . . . 25
Cabling the Agent Greeting card . . . . . . . . . . . . . . . . . . . . . . . . 25
Cabling the VPS Agent Greeting Card (NTVQ09AB) . . . . . . . 26
Cabling the Media Card Agent Greeting Card (NTVQ09BA) . . 26
Large System Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Assigning the Internet Protocol address . . . . . . . . . . . . . . . . . . . 32
DHCP IP Address Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Static IP Address Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Changing the username and password for command line access 35
Switch configuration for Agent Greeting ports . . . . . . . . . . . . . 36
Adding Agent Greeting service to agent sets . . . . . . . . . . . . . . . 39
Accessing the Administrator Browser user interface . . . . . . . . . 40
Installing the keycode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Creation of supervisors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Creation of skillsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Assigning supervisors to skillsets . . . . . . . . . . . . . . . . . . . . . . . . 45
Accessing the Supervisor Browser User Interface . . . . . . . . . . . 47
Recording skillset titles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Creation of agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Configuring Agent Greeting multicard . . . . . . . . . . . . . . . . . . . . 49
Changing a Client Card into a Server . . . . . . . . . . . . . . . . . . . . . 52

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NTPH13AA_Install 3.02 September 2006
Using the Telephony User Interface . . . . . . . . . . . 54
Accessing the Telephony User Interface . . . . . . . . . . . . . . . . . . 54
Using the Telephony User Interface . . . . . . . . . . . . . . . . . . . . . . 54
Changing the language for the TUI and BUI . . . . . . . . . . . . . . . 57
Telephony User Interface Menu Flows . . . . . . . . . . . . . . . . . . . 59
PC Card Flash Memory Backup and Restore . . . 64
What is stored on the PC Card Flash Memory? . . . . . . . . . . . . . 64
Executing a backup or restore . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Agent Greeting Hardware Installation . . . . . . . . . 66
Hardware Installation types . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Introducing a Media Card (NTVQ09BA) to a VPS (NTVQ09AB)
Multicard Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
VPS(NTVQ09AB) to Media Card (NTVQ09BA) replacement in a
VPS(NTVQ09AB) Multicard Group . . . . . . . . . . . . . . . . . . . . . 71
Adding a Card to a Mixed Card Multicard Group . . . . . . . . . . . 75
Replacing a Card in a Mixed Card Multicard Group . . . . . . . . . 76
Replacing a Card in a Common Card Multicard Group . . . . . . . 77
Agent Greeting Limits . . . . . . . . . . . . . . . . . . . . . . 79
Application Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Recording Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Precautions for handling circuit cards . . . . . . . . . 81

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List of figures
Figure 1: VPS Card (NTVQ09AB) Layout ( DSP and PC card slot locations)
23
Figure 2: Media Card (NTVQ09BA) Layout . . . . . . . . . . . . . . . . . . . . 24
Figure 3:Media Card Agent Greeting Card Adapter (L-Adapter) . . . . 28
Figure 4: NT8D37EC shelf cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 5: NT8D37DC shelf cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 6TUI Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Figure 7: TUI Agent menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Figure 8: TUI Password Change Menu . . . . . . . . . . . . . . . . . . . . . . . . 61
Figure 9: TUI Time of Day Greeting Menu . . . . . . . . . . . . . . . . . . . . . 62
Figure 10: TUI Supervisor Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Figure 11: Static discharge points . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

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NTPH13AA_Install 3.02 September 2006

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List of Tables
Table 1: Agent Greeting Hardware Platform Details . . . . . . . . . . . . . . 11
Table 2:Agent Greeting applicability and compatibility . . . . . . . . . . . 14
Table 3:Agent Greeting PC card slots and card types accepted . . . . . . 21
Table 4:TN to DSPMapping (for VPSAgent Greeting Cards (NTVQ09AB))
22
Table 5:Modem Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Table 6:LD 11 Agent Greeting port configuration . . . . . . . . . . . . . . . . 36
Table 7:LD 15 Agent Greeting port configuration . . . . . . . . . . . . . . . . 37
Table 8:LD 32 Agent Greeting port enable . . . . . . . . . . . . . . . . . . . . . 38
Table 9:Browser User Interface Administrator logon frame . . . . . . . . 41
Table 10:Pack Modify / Remove Browser frame . . . . . . . . . . . . . . . . . 42
Table 11:Create Supervisor Browser frame . . . . . . . . . . . . . . . . . . . . . 43
Table 12:Create Skillset Browser frame . . . . . . . . . . . . . . . . . . . . . . . 44
Table 13:Assign Supervisor to Skillset Browser frame . . . . . . . . . . . . 45
Table 14:Browser User Interface Supervisor logon frame . . . . . . . . . . 46
Table 15:Create Agent Browser frame . . . . . . . . . . . . . . . . . . . . . . . . . 48
Table 16:Preferences Browser frame . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Table 17:Database Backup / Restore Browser frame . . . . . . . . . . . . . . 64
Table 18:Agent Greeting Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Table 19:Greeting Storage Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

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