Novatel MiFi 4510L User manual

© 2011 Novatel Wireless, Inc. All rights reserved. The information contained in this document is subject to change
without notice and should not be construed as a commitment by Novatel Wireless, Inc.
Patents and Licenses
Visit www.novatelwireless.com/patents for a complete list of all Novatel Wireless patents.
Software License
Proprietary Rights Provisions:
The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’ suppliers.
Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel
Wireless and/or Novatel Wireless’ suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software
drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a reasonable
number of back-up copies is strictly prohibited by international law. It is forbidden by international law to provide access
to the software drivers to any person for any purpose other than processing the internal data for the intended use of the
software drivers.
U.S. Government Restricted Rights Clause:
The software drivers are classied as “Commercial Computing device Software” and the U.S. Government is acquiring only
“Restricted Rights” in the software drivers and their Documentation.
U.S. Government Export Administration Act Compliance Clause:
It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where
such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the
laws of any other country.
Trademarks and Service Marks
Novatel Wireless™ is a trademark of Novatel Wireless, Inc., and the other trademarks, logos, and service marks (collectively the
“Trademarks”) used in this user manual are the property of Novatel Wireless or their respective owners. Nothing contained in
this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Novatel
Wireless or any other Trademark displayed in this user manual without the written permission of Novatel Wireless or its
respective owners.
• Novatel Wireless™ and the Novatel Wireless logo™ are trademarks of Novatel Wireless, Inc.
• MiFi® and the MiFi logo® are registered trademarks of Novatel Wireless, Inc.
• Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/
or other countries.
• Apple®, Mac®, and Mac OS® are trademarks of Apple, Inc., registered in the U.S. and other countries.
The names of actual companies and products mentioned in this user manual may be the trademarks of their respective
owners.
FCC ID: PKRNVWMiFi4510
IC ID: 3229B-MIFI4510
PN: 90026098_R1_DraftD_15Dec2010
Please visit www.novatelwireless.com for the latest information about your device.
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Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features ................................................................................. 5
Package Contents ....................................................................... 6
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Components ................................................................................ 7
LED States. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Display States ..........................................................................10
Power Management ........................................................................11
Battery Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Caring for Your Device ......................................................................13
Using the MiFi 4510L Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Device for the First Time ..........................................................15
Remove the Tab and Charge the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connect the Device to the Computer with the USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Power the MiFi 4510L Device On and O ................................................18
Power On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Power O ..........................................................................18
Activate Your Device ....................................................................18
Properly Remove the Device from Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Conguring Wi-Fi Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Congure Security for the MiFi 4510L Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the Device After Setup is Complete ...................................................21
Wi-Fi Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Normal Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Setting Up a Temporary Hotspot ....................................................22
Mobile Broadband with USB Cable Mode ................................................23
Connect To and Disconnect From the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Accessing the User Guides ..................................................................24
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Technical Support ..........................................................................58
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Product Specications and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . 59
Product Specications ......................................................................60
General ................................................................................60
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3
Technology/Bands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Regulatory Statements .....................................................................61
RF Exposure Content ................................................................62
Wireless Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Limited Warranty and Liability ..............................................................63
Safety Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Proper Battery Use and Disposal ............................................................66
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
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Overview
Components
Power Management
Caring for Your Device
Getting Started
1
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5
Overview
Congratulations on your purchase of the Novatel Wireless MiFi 4510L Intelligent Mobile Hotspot for
Mobile Broadband and Wi-Fi!
This device operates over high-speed Mobile Broadband networks in the 800/1900 bands and Wi-
Fi, enabling you to connect at high speeds to the Internet, your corporate Intranet, Wi-Fi enabled
devices, and access your email virtually anywhere!
The MiFi4510L device is an Intelligent Mobile Hotspot, empowering you with high-speed data
access as well as Wi-Fi connectivity.
Features
•Connect to High-Speed Wireless Data
•Benefit from Wi-Fi Connectivity
Choose between Two Operating Modes: Mobile Broadband with USB Cable or Wi-Fi
NOTE See “System Requirements” on page 6 for a complete list of supported operating systems.
•Manage Wireless Network Activity
•MiFi Settings is an easy-to-use web-based interface that allows you to manage, monitor,
and customize your Wi-Fi and Mobile Broadband connection when the device is in Wi-Fi
mode (e.g., when not connected with a USB cable).
•Advanced embedded antenna design
•VPN capability
•Auto connectivity options
•2-Way Short Messaging Service (SMS)
•NDIS configuration
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6
Package Contents
The Novatel Wireless MiFi4510L package includes:
•Novatel Wireless MiFi4510L
•AC wall charger
•Lithium-ion battery
•Storage pouch
•microUSB cable
•Quick reference guide
•Driver software included on the device (no CD required)
System Requirements
If you want to install the driver software and use MiFi4510L in USB Cable mode, your computer
must meet the following requirements:
•Supported operating systems (USB Cable mode only)
•Windows® 2000, XP (SP2 or higher), Vista, 7
•Mac OS® X v10.4 or higher
•Internet browser software. For example: Microsoft Internet Explorer 6.0 or higher, Firefox,
Safari, Opera, Chrome
•Driver software included on the device (no CD required)
•USB port: Type A, v1.1 supported; v2.0 high speed recommended
•Wi-Fi (802.11b or higher)
•Hard drive: 100 MB free hard disk space
•Memory (RAM): 128 MB
If you want to use Wi-Fi mode only, your computer needs Wi-Fi capability and Internet browser
software only.
Your device must have data service to function properly. See Activate Your Device on page 18.
Software
If you connect the MiFi4510L device to your computer for the rst time, the driver software
automatically installs itself on your computer. The software is included on the MiFi 4510L device (no
CD required).
The device has two modes: Mobile Broadband (USB Cable) mode, and Wi-Fi mode. In both cases
you can change the device settings with the web-based MiFi Settings.
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7
Components
[IMAGE FORTHCOMING]
 Display: Shows the user the device status, including network signal strength, roaming
status, battery status, email/SMS new message status, GPS on/o status, and the number of
users connected with Wi-Fi. See Display States on page 10.
 Power Button: Powers the device on and o.
 LED: Shows the device status, including connection and error states. See LED States on page
9.
[IMAGE FORTHCOMING]
 microUSB Connector: The AC charger and USB cable connect here.
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8
[IMAGE FORTHCOMING]
 SIM Card Slot: The SIM card is installed here.
 Battery Compartment: The battery contacts connect here.
 Master Reset Button: Insert a paperclip in the small hole the device to factory settings. See
How do I reset MiFi back to factory settings? on page 57.
 Battery Removal Divot: When the battery is installed, insert a ngernail here to easily
remove it.
 Network Name and Password Label (Not shown): The precongured name of your network
(SSID) and your network password (also called a network key) are printed on the back of
your device.
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9
LED States
LED Color Status Description
No Light O The device is powered o or otherwise is not getting power.
BLUE Solid
Blinking
The device is powered on and not connected to the network;
LTEservice is available.
The device is powered on and connected to the LTE network.
Theblink rate corresponds to the connection speed.
GREEN Solid
Blinking
The device is powered on and not connected to the network;
2G/3G service is available.
The device is powered on and connected to the 2G/3G network.
Theblink rate corresponds to the connection speed.
Red Blinking If this occurs during activation, no SIM card is inserted. All other
times, this indicates an error. See Troubleshooting on page 54.
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10
Display States
Display Icon Status Description
No icons [icon] The display is o, and the LED
is also o
The device is powered o or otherwise is not
getting power.
Network
signal
strength
[icon] An antenna with bars More bars indicate stronger signal.
Battery
status
[icon] A battery outline lled with
bars; while charging, the bars
cycle from 0-4 bars. When
fully charged, the bars are
static.
When the battery has 5%
or 15 minutes of charge
remaining, the battery outline
blinks on and o every two
seconds.
More bars indicate more battery life.
If the device LED and display are all o except
for the battery icon, the device is in low-power
Standby mode. See Power Management on
page 53. This means the device is charging while
connected to a computer, but the device is
not connected to the network.
Roaming
indicator
[icon] Present or not present If the icon is present, the device is roaming on
another carrier’s network.
Email/SMS
icon
[icon] Present or not present If the icon is present, a new email or SMS
message is waiting.
GPS on/o
status icon
[icon] Present or not present If the icon is present, the GPS feature is turned
on.
No. of
Wi-Fi users
connected
[icon] Number The number indicates the number of Wi-Fi
users connected to the device.
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11
Power Management
Your device will work from its battery or when plugged into a power source.
•Battery — The battery lasts for up to seven hours. Charge the battery by plugging in the AC
adapter. While the battery is charging the battery icon bars blink. When the battery is fully
charged, the battery icon is solid.
•Wall power — You can use the device when it is plugged into a wall socket. The MiFi battery
charges while it is plugged in.
•USB power from a computer — You can use the device as a USB modem while plugged into
the USB port of a computer, using a microUSB cable. The battery charges while it is plugged
in. Charging the battery through the USB port is slower than charging it with wall power.
Before using the MiFi 4510L device, read the battery safety information in the “Safety Hazards”
section of this guide. See Proper Battery Use and Disposal on page 66.
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12
Battery Tips
WARNING ! Use only batteries and chargers with your device that have been approved by
your service provider or by Novatel Wireless. Always use Novatel Wireless original batteries and
chargers. The warranty does not cover damage caused by non-Novatel Wireless batteries and/or
chargers.
•It normally takes at least four hours to fully charge the battery.
•Do not use sharp objects to access the battery well, this may damage the device and the
battery.
•Do not use excessive force to remove the battery or to access the battery well.
•If your MiFi device is connected to a computer using a USB cable, the battery charges.
•When one device is accessing mobile data while your MiFi device is using battery power, the
device lasts up to four hours.
•The battery discharges more rapidly as additional devices access your MiFi device.
•Battery life depends on the network, signal strength, temperature, features, and accessories
you use.
•Your device also works with an approved car charger.
•New batteries or batteries stored for a long time may take more time to charge.
•When charging your battery, keep it near room temperature.
•When storing your battery, keep it uncharged in a cool, dark, dry place.
•Never expose batteries to temperatures below -10°C (14°F) or above 45°C (113°F).
•Never leave the device in an unattended vehicle due to uncontrollable temperatures that
may be outside the desired temperature for this device.
•Some batteries perform best after several full charge/discharge cycles.
•It is normal for batteries to gradually wear down and require longer charging times. If you
notice a change in your battery life, it is probably time to purchase a new battery.
IMPORTANT Whenever you remove or insert either the battery or the SIM card, ensure your
MiFi device is not connected to any device or power source. Never use tools, knives, keys, pens or
any type of object to force the door open or to remove the battery. Using any of these types of
objects could result in puncturing the MiFi battery.
WARNING ! The failure to use approved batteries and chargers may increase the risk that your
device will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property
damage. To avoid risk of explosion, never dispose of batteries in a fire.
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13
Caring for Your Device
Like any electronic device, the device must be handled with care to ensure reliable operation.
Novatel Wireless recommends the following guidelines:
•Protect the device from liquids, dust, and excessive temperatures.
•Do not apply adhesive labels to the device; they might cause the device to potentially
overheat and they might alter the performance of the antenna.
•The USB connector should plug easily into your computer’s standard Type A USB port. Do not
force the device into a port, as doing so might damage the connector.
•Remove the device from your computer before transporting it.
•Store the device in a safe place when not in use.
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Accessing the Network
Using the Device for the First Time
Conguring Wi-Fi Mode
Using the Device After Setup is Complete
Accessing the User Guides
Using the MiFi 4510L Device
2
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15
Using the Device for the First Time
IMPORTANT Do not connect the MiFi 4510L device to a USB hub, as it might not provide
sufficient power.
To get started, follow these steps.
 Conrm your computer meets the minimum system requirements. See System
Requirements on page 6.
 Remove the tab and charge the battery. See Remove the Tab and Charge the Battery on
page 16.
 Activate the MiFi 4510L device. See Activate Your Device on page 18.
 Connect the device to your computer using Wi-Fi.
 (Optional) Connect the device to your computer with the USB cable. See Connect the Device
to the Computer with the USB Cable on page 17.
IMPORTANT The MiFi 4510L device requires an activated account with a network operator to
function.
If you decide to connect the MiFi 4510L device to your computer, the device includes drivers in its
ash memory so no installation CD is needed. The device automatically installs the software the rst
time it is inserted into the computer’s USB port.
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16
Remove the Tab and Charge the Battery
IMPORTANT Before you use your device, be sure to charge the battery for at least four hours
to ensure a full initial charge.
The MiFi 4510L device requires an activated account with a network operator.
To insert and charge the battery
 Press the button and then slide the cover to open the battery compartment, located on the
bottom of the device.
[IMAGE FORTHCOMING]
 A plastic tab separates the gold-colored contact points in the battery compartment. Pull to
remove the plastic tab.
[IMAGE FORTHCOMING]
 Once the tab is removed, replace the cover to close the battery compartment.
[IMAGE FORTHCOMING]
 Connect the microUSB end of the AC wall charger to the microUSB port of the device as
shown.
[IMAGE FORTHCOMING]
 Plug the other end of the AC wall charger into the appropriate electrical outlet. Charge for at
least four hours.
CAUTION! Use only batteries and chargers with your device that have been approved by
Novatel Wireless. The failure to use approved batteries and chargers may increase the risk that
your device will overheat, catch fire, or explode, resulting in serious bodily injury, death, or
property damage.
You are now ready to connect your computer or other wireless device to the MiFi 4510L device. You
can also optionally connect the MiFi 4510 device to your computer to install the drivers.
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17
Connect the Device to the Computer with the USB Cable
To connect the device to the computer
 Grip the MiFi 4510L device by its sides and gently connect the small end of a microUSB cable
to the microUSB port on the device.
The cable should t easily into the device. Do not force the cable into the device as this might
damage both the cable and the device.
 Connect the large end of the microUSB cable to your computer’s USB port.
The cable should t easily into the port. Do not force the cable into the port as this might
damage both the cable and the port.
[IMAGE FORTHCOMING]
NOTE If you have difficulty inserting the cable into your computer’s USB port, verify that you are inserting
the cable in the correct orientation and that you are using a Type A USB port.
The following occurs:
 The status icon appears in the system tray / notication area (Windows) or in the menu bar
(Mac).
n
 The MiFi 4510L device is powered on automatically and begins charging.
IMPORTANT The recommended minimum distance between you and the device is 8 inches.
Extend the microUSB cable so MiFi is at least 8 inches from your body.
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18
Power the MiFi 4510L Device On and O
Power On
 Press the Power Button until the network signal strength icon appears on the display and the
LED turns on green or blue.
Power Off
 If the device is plugged into your computer with the USB Cable, unplug the USB cable from
the device rst.
 Press and hold the Power Button until the display and LED shuts o.
Activate Your Device
IMPORTANT The MiFi 4510L device requires an activated account with a network operator to
function.
[Content TBD]
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19
Properly Remove the Device from Your Computer
IMPORTANT Be sure to disconnect from the network before you remove the device
from your computer. Disconnecting from the network avoids potential problems such as
automatic shutdown or screen freezing.
The MiFi 4510L device’s USB technology allows you to safely remove the device from your computer
at any time when you are not connected to the network.
Quick removal
 End your network session.
 Ensure the device is powered o.
 Gently grip the USB cable on both sides and pull straight out to avoid damaging the USB
connectors.
Standard unplug/eject hardware removal (Windows and Mac OS X)
 End your network session.
 Ensure the device is powered o.
 Windows only: Right-click the Safely Remove Hardware icon in the Windows notication area,
click Safely Remove Hardware, click the device, and then click Stop (Windows 2000, XP, Vista) or
Eject (Windows 7).
 Gently grip the USB cable on both sides and pull straight out to avoid damaging the USB
connectors.
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20
Conguring Wi-Fi Mode
The MiFi Settings Web-based User Interface (MiFi Settings) is used to congure the MiFi 4510L
device for Wi-Fi mode. In Wi-Fi mode, there is no USB connection from your computer to the MiFi
4510L device; the connection to the MiFi 4510L device is wireless using Wi-Fi.
IMPORTANT The device must be activated before you configure Wi-Fi mode. See Activate
Your Device on page 18.
The battery must be fully charged before you configure Wi-Fi mode. See Remove the Tab and
Charge the Battery on page 16.
Configure Security for the MiFi 4510L Device
The MiFi 4510L device comes from the factory with security enabled. A sticker on the back panel
includes the name of the wireless network (SSID) and the network password. You can change the
security settings with the MiFi Settings Wi-Fi screen. See Wi-Fi on page 32.
Connect to MiFi Settings
 Turn on your computer and turn on the MiFi 4510L device.
The MiFi 4510L device’s LED should be solid green or blue, indicating the device is in service
and ready to connect. The MiFi 4510L device broadcasts its own wireless network.
 On your computer, use the Wi-Fi manager (Windows) or the AirPort menu bar icon
(MacOSX) to connect wirelessly to the the MiFi 4510L device wireless network.
Tip! The steps to connect to a Wi-Fi network vary depending on your operating system and whether you
use the native application or third-party software.
Generally you click an icon in the Windows notification area where you can select View Available
Wireless Networks, or click the Airport icon in the menu bar on a Mac. If you are unfamiliar with
wireless networking on your computer, consult the computer help system.
 Connect to the network name found on the sticker on the device. The name includes
MiFi4510L.
 Open your browser and type http://192.168.1.1 into the address bar. Then press the Enter or
Return key.
The Welcome screen opens. See Welcome on page 27.
 Type the password admin in the Login eld in the upper right corner of the window.
The Welcome screen changes to the Home screen. See Home on page 30.
For more information about MiFi Settings, see “Conguring MiFi Settings” on page 26.
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