Novell ACCESS MANAGER 3.1 SP2 - SSL VPN USER GUIDE... User manual

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AUTHORIZED DOCUMENTATION
Novell Access Manager 3.1 SP2 SSL VPN User Guide
Access Manager
3.1 SP2
June 11, 2010
SSL VPN User Guide

novdocx (en) 16 April 2010
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Contents 5
Contents
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About This Guide 7
1 Overview of SSL VPN 9
1.1 Access Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.1.1 Kiosk Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.1.2 Enterprise Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.2 Client Machine Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.2.1 Linux Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.2.2 Macintosh Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.2.3 Windows Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2 Accessing SSL VPN in Kiosk Mode 13
2.1 Accessing the SSL VPN User Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.2 Switching from Kiosk Mode to Enterprise Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3 Accessing SSL VPN in Enterprise Mode 17
3.1 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.2 Accessing SSL VPN When You Are an Admin or root User . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.3 Accessing SSL VPN as a Non-Admin User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.4 Switching from Enterprise Mode to Kiosk Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3.5 Enabling the Sudo Command for Standard Users in the Mac OS . . . . . . . . . . . . . . . . . . . . . . 21
4 Accessing Published Citrix Applications through SSL VPN 23
4.1 Accessing Published Citrix Applications in Kiosk Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4.2 Accessing Published Citrix Applications in Enterprise Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 23
5 Using SSL VPN 25
5.1 Using the SSL VPN Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
5.2 Using the Policies Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
5.3 Configuring the Cleanup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
5.4 Viewing SSL VPN Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
5.5 Enabling Applications for SSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
5.5.1 Enabling Linux Applications for SSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
5.5.2 Enabling Macintosh Applications for SSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5.5.3 Enabling Terminals for SSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5.6 Logging Out of the Active SSL VPN Session. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5.7 Using the Sandbox Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5.8 Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5.9 Connecting after the Session Timeout Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5.10 Downloading the Applet on Internet Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

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A Error Messages 33
B Troubleshooting SSL VPN 51
B.1 SSL VPN Fails to Load If Firefox 3.0 Is Used on Vista 64-bit . . . . . . . . . . . . . . . . . . . . . . . . . 52
B.2 Error: Failed to Fetch CIC Policy from the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
B.3 Stability Issues when You Use a Firefox Browser on a Vista 64-Bit Machine . . . . . . . . . . . . . 52
B.4 Unable to Connect to SSL VPN Because of the OpenVPN Error . . . . . . . . . . . . . . . . . . . . . . 52
B.5 The SSL VPN Applet Fails to Download on a SLED 11 64-bit Machine . . . . . . . . . . . . . . . . . 53
B.6 Unable to Connect to SSL VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
B.7 Unable to Connect to SSL VPN from the Same Internet Explorer Browser Session . . . . . . . . 53
B.8 The SSL VPN Connection Fails with an OpenVPN Connection Error . . . . . . . . . . . . . . . . . . . 54
B.9 The Browser Cache Is Not Cleared When Multiple Tabs Are Used in Vista . . . . . . . . . . . . . . 54
B.10 Failed to Connect to SSL VPN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
B.11 Mozilla Firefox Browser Displays an “X” Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
B.12 Applications Are Not Enabled from the Terminal after Running the su Command . . . . . . . . . 55
B.13 SSL VPN Session Disconnects after Approximately 10 Hours . . . . . . . . . . . . . . . . . . . . . . . . 55
B.14 Error: Failed to Download the SSLVPN Files from Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . 55
B.15 Unable to Connect After the Previous Connection Ended Abruptly . . . . . . . . . . . . . . . . . . . . . 55
B.16 SSL VPN Client Displays the Nonsecure Items Dialog Box. . . . . . . . . . . . . . . . . . . . . . . . . . . 56
B.17 Clear Cache Option Retains Some Image Files in the Temporary Internet Folder . . . . . . . . . 56
B.18 SSL VPN Fails to Retrieve Help Pages When There Is an Error. . . . . . . . . . . . . . . . . . . . . . . 56
B.19 The Browser Becomes Non-Responsive If Clear Browser Private Data Is Repeatedly Clicked .
57
B.20 SSL VPN Issues with the Latest Versions of JRE 1.6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
B.21 Unable to Access Protected HTTP Applications through a Safari Browser . . . . . . . . . . . . . . . 57
B.22 Linux Browser Issues in Kiosk Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
B.23 Issues with the Intlclock Toolbar Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
B.24 Socks Client Logs Are Displayed under Service Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
B.25 Connection Fails in SSL VPN If the Root User Password Is Not Set in Macintosh . . . . . . . . . 58

About This Guide 7
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About This Guide
This document is intended to help you understand and use the SSL VPN user portal. It contains the
following information:
Chapter 1, “Overview of SSL VPN,” on page 9
Chapter 2, “Accessing SSL VPN in Kiosk Mode,” on page 13
Chapter 3, “Accessing SSL VPN in Enterprise Mode,” on page 17
Chapter 4, “Accessing Published Citrix Applications through SSL VPN,” on page 23
Chapter 5, “Using SSL VPN,” on page 25
Appendix B, “Troubleshooting SSL VPN,” on page 51
Appendix A, “Error Messages,” on page 33
Audience
This guide is intended for Novell Access Manager SSL VPN end users.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to www.novell.com/documentation/feedback.html and enter your
comments there.
Documentation Updates
For the most recent version of the SSL VPN User Guide, visit the Novell Access Manager
Documentation Web site (http://www.novell.com/documentation/novellaccessmanager31).
Additional Documentation
Novell Access Manager 3.1 SP2 SSL VPN Server Guide
Novell Access Manager 3.1 SP2 Installation Guide
Novell Access Manager 3.1 SP2 Setup Guide
Novell Access Manager 3.1 SP2 Administration Console Guide
Novell Access Manager 3.1 SP2 Identity Server Guide
Novell Access Manager 3.1 SP2 Access Gateway Guide
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.

8Novell Access Manager 3.1 SP2 SSL VPN User Guide
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Overview of SSL VPN
1
9
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1
Overview of SSL VPN
The Novell Access Manager SSL VPN allows you to use a Web browser to access corporate
resources securely from a remote site. It uses a Secure Socket Layer (SSL) with a virtual private
connection (VPN). It is a clientless solution, and it eliminates the need to install or configure a VPN
client on your desktop or laptop. This gives you the flexibility to access the corporate resources from
a laptop, a home computer, or a Web browsing kiosk.
When you access the SSL VPN server through a Web browser, a Java applet or an ActiveX control is
installed on your machine after the successful connection. This encrypts the traffic passing through
the tunnel and sends it to the SSL VPN server.
This section describes the following features of SSL VPN:
Section 1.1, “Access Modes,” on page 9
Section 1.2, “Client Machine Requirements,” on page 10
1.1 Access Modes
The Novell SSL VPN uses both clientless and thin-client access methods. The clientless method is
called the Kiosk mode SSL VPN and the thin-client method is called the Enterprise mode SSL VPN.
Section 1.1.1, “Kiosk Mode,” on page 9
Section 1.1.2, “Enterprise Mode,” on page 10
1.1.1 Kiosk Mode
Kiosk mode is the usual choice for computers not controlled by the organization, such as home
computers and computers in Web-browsing kiosks. When you connect to SSL VPN in Kiosk mode,
only a limited set of applications are enabled for SSL.
Applications that were opened before the SSL VPN connection was established are not enabled for
SSL. You must manually enable the applications that were opened before the SSL VPN connection.
For more information, see Section 5.5, “Enabling Applications for SSL,” on page 29.
You are connected to SSL VPN in Kiosk mode if:
You do not have administrator rights or root privileges to the workstation, and you do not
know the credentials of the administrator or
root user of the machine.
You have administrator rights or root privileges to the workstation, but you are required by the
system administrator to connect in Kiosk mode only.
For more information on using the Kiosk mode, see Chapter 2, “Accessing SSL VPN in Kiosk
Mode,” on page 13.

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1.1.2 Enterprise Mode
The Enterprise mode is the usual choice for computers that are controlled by the organization, such
as notebooks provided by the organization for employees.When you connect to SSL VPN in
Enterprise mode, all applications are enabled for SSL, regardless of whether they were opened
before or after connecting to the SSL VPN. This includes your desktop applications and toolbar
applications.
You are connected to SSL VPN in Enterprise mode if:
You are the administrator or root user of a workstation, if the system administrator has not
required you to connect in Kiosk mode only.
You are not the administrator or root user of a workstation, but you know the credentials of
the administrator or
root user.
If someone with administrator access has preinstalled the SSL VPN thin-client components on
your machine, you can connect to SSL VPN in Enterprise mode. For more information on
preinstalling the thin-client components, see “Preinstalling the SSL VPN Client Components”
in the Novell Access Manager 3.1 SP2 SSL VPN Server GuideNovell Access Manager 3.1 SP2
SSL VPN Server Guide.
For more information on using Enterprise mode, see Chapter 3, “Accessing SSL VPN in Enterprise
Mode,” on page 17.
1.2 Client Machine Requirements
This section explains the operating software and browser requirements for the client machine, in
order to access the SSL VPN user portal.
Section 1.2.1, “Linux Requirements,” on page 10
Section 1.2.2, “Macintosh Requirements,” on page 11
Section 1.2.3, “Windows Requirements,” on page 11
1.2.1 Linux Requirements
When you access the SSL VPN user portal in the Linux a Java applet is downloaded to the client
machine. The following table lists the supported versions of operating software and browsers for the
Linux environment:
Table 1-1 Supported Linux Configurations
Component Requirement
Operating Systems SUSE Linux Enterprise Desktop (SLED) 10.0 and SLED 11 are supported for
32-bit and 64-bit platforms.
OpenSSL 0.9.7 or higher. If your OpenSSL version is higher than 0.9.7, you must install
an OpenSSL 0.9.7 compatible library.
Shells bash
xterm

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NOTE: If you are using SLED 11.0 64-bit client, make sure that you have the latest JRE installed on
your machine.
1.2.2 Macintosh Requirements
When you access the SSL VPN user portal in the Macintosh environment, a Java applet is
downloaded to the client machine. The following table lists the supported versions of operating
software and browsers in the Mac environment:
Table 1-2 Supported Macintosh Configurations
NOTE: GroupWise 7.0 and 8.0 does not work when SSL VPN Kiosk mode is running on Macintosh
Tiger OS.
1.2.3 Windows Requirements
When you access the SSL VPN user portal in the Windows environment, an ActiveX control is
downloaded to the client machine. If you want to download the Java applet on your machine instead
of the ActiveX control, the administrator needs to perform some server-side configurations. For
more information, refer to “Configuring SSL VPN to Download the Java Applet on Internet
Explorer” in the Novell Access Manager 3.1 SP2 SSL VPN Server Guide.
The following table lists the supported versions of operating software and browsers in the Windows
environment:
Browser Mozilla Firefox 2.x, 3.0.X and 3.x
Java and JavaScript enabled
Sun JRE 1.5.0_11 or higher
Component Requirement
Operating System Mac PPC 10.4 Tiger
Mac Intel 10.5 Leopard
Mac OSX 10.6 Snow Leopard
OpenSSL 0.9.7
Shell bash
Browser Mac Safari 2.0.4 Build 412 or higher
Firefox 2.x, 3.0.X or 3.5
Java and JavaScript enabled
Sun JRE 1.5.0_11 or higher
Component Requirement

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Table 1-3 Supported Windows Configurations
Component Requirement
Operating System Windows XP SP2/SP3 - 32-bit and 64-bit
Windows Vista - 32-bit and 64-bit
Windows 7 32-bit and 64-bit
NOTE: Windows 64-bit is supported only in Enterprise Mode
Browser Internet Explorer 7.0 and 8.0
Mozilla Firefox 2.x, 3.0.x, 3.5, 3.6 x
NOTE: Do not use Windows Explorer to run SSL VPN.
Sun JRE 1.4.1 or higher
NOTE: If you are using Firefox 3.6, you must have Java SE 6 update 10 or
higher.

Accessing SSL VPN in Kiosk Mode
2
13
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2
Accessing SSL VPN in Kiosk
Mode
Kiosk mode is the usual choice for computers not controlled by the organization, such as home
computers and computers in Web-browsing kiosks.
In the Kiosk mode of SSL VPN, only those applications that are opened after connecting to the SSL
VPN server are enabled for SSL. You must manually add the applications that were opened before
connecting to SSL VPN in order to enable them for SSL. For more information on manually adding
the applications, see Section 5.5, “Enabling Applications for SSL,” on page 29.
This section has the following information on accessing SSL VPN in Kiosk mode:
Section 2.1, “Accessing the SSL VPN User Portal,” on page 13
Section 2.2, “Switching from Kiosk Mode to Enterprise Mode,” on page 15
For information on connecting to the SSL VPN user portal in Enterprise mode, see Chapter 3,
“Accessing SSL VPN in Enterprise Mode,” on page 17.
2.1 Accessing the SSL VPN User Portal
1Log in to the SSL VPN server by using the following URL:
https://<dns_name>/sslvpn/login
Replace <dns_name> with the DNS name of your SSL VPN server.
2On the Access Manager page, specify the username and password, then click OK.
3Click Yes in the warning message to accept and download the signed ActiveX control or Java
applet required for the SSL VPN client. The SSL VPN mode selection dialog box is displayed.

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4Do one of the following:
Select Kiosk Mode (Current) to connect to SSL VPN in Kiosk mode for the current
session. When you select this option, you are prompted to enter the username and
password for the administrator user the next time you log in.
Click Kiosk Mode (Always) to always connect to SSL VPN in Kiosk mode. When you
select this option, you are connected to SSL VPN in Kiosk mode in the subsequent logins
without being prompted to select the mode. If you want to connect to SSL VPN in
Enterprise mode in one of the subsequent connections, you can do so. For more
information, see Section 2.2, “Switching from Kiosk Mode to Enterprise Mode,” on
page 15.
5Click OK. If you click Cancel you are connected to SSL VPN in Kiosk mode for the current
session.
6(Conditional) If you are a non-admin user and if you are using Internet Explorer to connect to
SSL VPN, click the link displayed in option 2 of the following screen to proceed with the SSL
VPN connection.
This page is displayed because a non-admin user of the machine cannot download the ActiveX
control, which is essential to establish the SSL VPN connection. Clicking the link downloads
the applet on your machine and establishes the connection.
7If the SSL VPN connection is successful, the SSL VPN Home page is displayed. Make sure
that you keep the browser open throughout the SSL VPN session, and continue with Step 8.
or
If the SSL VPN connection fails, an error message is displayed. Skip to Step 9.

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8Do one of the following, depending on whether you are a Linux, Macintosh, or Windows user:
Linux: If you are a Linux user, open a new terminal to launch applications that need to be
enabled for SSL. For more information, see Section 5.5.1, “Enabling Linux Applications
for SSL,” on page 29.
Macintosh: If you are a Macintosh user, open a new terminal to launch applications that
need to be enabled for SSL. For more information, see Section 5.5.2, “Enabling
Macintosh Applications for SSL,” on page 30.
Windows: If you are a Windows user, open applications that you want to access from
your protected network.
9If the SSL VPN connection fails, click Logout to close the session and retry. For more
information on these error messages, see Appendix A, “Error Messages,” on page 33
2.2 Switching from Kiosk Mode to Enterprise
Mode
If you selected Kiosk Mode (Always) when you first connected to SSL VPN, you are connected to
SSL VPN in Kiosk mode in subsequent connections. However, you can switch to Enterprise mode
after you connect.
1Connect in Kiosk mode.
2Click Exit to log out of the current session.
3Select the Enable Enterprise mode check box in the Exit SSL VPN page.
4Log in again in Enterprise mode.
For more information on connecting to SSL VPN in Enterprise mode, see Chapter 3,
“Accessing SSL VPN in Enterprise Mode,” on page 17.

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Accessing SSL VPN in Enterprise Mode
3
17
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3
Accessing SSL VPN in Enterprise
Mode
The Enterprise mode is the usual choice for computers that are controlled by the organization, such
as notebooks provided by the organization for employees.
When you access the SSL VPN user portal in Enterprise mode, all applications are enabled for SSL,
whether they were opened before or after the SSL VPN connection was made.
This section contains the following information on using the SSL VPN user portal in Enterprise
mode:
Section 3.1, “Prerequisites,” on page 17
Section 3.2, “Accessing SSL VPN When You Are an Admin or root User,” on page 17
Section 3.3, “Accessing SSL VPN as a Non-Admin User,” on page 19
Section 3.4, “Switching from Enterprise Mode to Kiosk Mode,” on page 21
Section 3.5, “Enabling the Sudo Command for Standard Users in the Mac OS,” on page 21
For information on connecting to the SSL VPN user portal in Kiosk mode, see Chapter 2,
“Accessing SSL VPN in Kiosk Mode,” on page 13.
3.1 Prerequisites
To connect to SSL VPN in Enterprise mode:
You should be an admin user in the Windows environment or root user in the Linux or
Macintosh environment, or a user with the administrative or
root user access.
If you are a non-admin or a non- root user and do not have admin or root user access, you
must pre-install the client components. For more information on pre-installing the client
components, see “Preinstalling the SSL VPN Client Components” in the Novell Access
Manager 3.1 SP2 SSL VPN Server Guide.
You must have the recommended browser or operating software installed in your system. For
more information, see Section 1.2, “Client Machine Requirements,” on page 10.
If you are a standard user, make sure that the sudo command is enabled. For more information,
see Section 3.5, “Enabling the Sudo Command for Standard Users in the Mac OS,” on page 21.
3.2 Accessing SSL VPN When You Are an Admin
or root User
If you are an admin or root user, the Enterprise mode of SSL VPN is enabled by default unless the
SSL VPN administrator has configured you to connect in Kiosk mode only.
1Log in to the SSL VPN server by using the following URL:
https://<dns_name>/sslvpn/login
Replace <dns_name> with the DNS name of your SSL VPN server.

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2On the Access Manager page, specify the username and password, then click OK.
3Click Yes in the warning message to accept and download the signed applet components
required for SSL VPN.
4(Conditional) If the connection is successful, the SSL VPN Home page is displayed, allowing
access to all the resources listed on the Policy tab. Make sure that you do not close this browser
during the SSL VPN session.
If the SSL VPN connection fails, an error message is displayed.

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5(Conditional) If you see this error message, click Logout to log out of the session. For more
information on these error messages, see Appendix A, “Error Messages,” on page 33.
3.3 Accessing SSL VPN as a Non-Admin User
If you are a non-admin or a non- root user, but you know the credentials of the administrator or
root user, you can connect to SSL VPN in Enterprise mode as follows:
1Log in to the SSL VPN server by using the following URL:
https://<dns_name>/sslvpn/login
Replace <dns_name> with the DNS name of your SSL VPN server.
2On the Access Manager page, specify the username and password of the administrator or the
root user of the machine, then click OK.
3Click Yes to download the signed applet components required for SSL VPN.
4Select Enterprise mode login in the dialog box prompting you to select a mode of SSL VPN.

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5Specify the username and password of the administrator or root user, then click OK.
You are connected to SSL VPN in Enterprise mode in subsequent connections. You are not
prompted for the administrator or
root username and password the next time you log in.
If you click OK in the dialog box to enable Enterprise mode of SSL VPN and you later want to
switch to the Kiosk mode on the same machine, see Section 3.4, “Switching from Enterprise
Mode to Kiosk Mode,” on page 21
6(Conditional) If you are using the Internet Explorer browser and the ActiveX control is not
installed, click the toolbar of the following screen to download the ActiveX control:
7(Conditional) If the connection is successful, the SSL VPN Home page is displayed, allowing
access to all the resources listed on the Policy page. Make sure that you do not close this
browser during the SSL VPN session.
or