Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION 2.0 - INSTALLATION AND ADMINISTRATION GUIDE... Instruction Manual

Novell
www.novell.com
novdocx (en) 11 December 2007
Novell Open Workgroup Suite Small Business Edition 2.0 Administration and Installation Guide
Open Workgroup Suite Small
Business Edition
2.0
May 2, 2008
INSTALLATION AND
ADMINISTRATION GUIDE

novdocx (en) 11 December 2007
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Contents 5
Contents
novdocx (en) 11 December 2007
About This Guide 9
1 Understanding NOWS SBE 2.0 11
1.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.2 NOWS SBE 2.0: What’s New? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.3 Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.3.1 Backup, Restore, and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.3.2 Business Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.3.3 Collaboration Groupware and Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.3.4 File, Print, and Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.3.5 Security Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.3.6 Systems Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.4 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.4.1 Approved and Tested Hardware List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.4.2 Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.4.3 Desktop Operating System and Browser Requirements. . . . . . . . . . . . . . . . . . . . . . 15
1.5 Planning for the NOWS SBE Install. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1.5.1 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1.5.2 Firewall (IPTables ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1.5.3 Component Install Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.5.4 Creating a New Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.5.5 NetWork Backup (Amanda). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1.5.6 E-Mail and Collaboration (GroupWise) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1.5.7 Helpdesk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2 Getting Started 19
2.1 Installing Novell Workgroup Suite Small Business Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
2.1.1 Beginning the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
2.1.2 Web Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2.1.3 Configuration and Basic Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2.2 Administering the Novell Open Workgroup Suite Small Business Edition . . . . . . . . . . . . . . . . 22
2.2.1 Components Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2.2.2 Tasks Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.2.3 Basic View Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.2.4 Updates Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.3 Configuring Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3 Directory Services (eDirectory) 25
3.1 Installing eDirectory Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3.2 Installing eDirectory Advanced - New Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3.3 Installing eDirectory Advanced - Existing Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.4 Installing eDirectory Advanced - Remote Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3.5 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
3.5.1 Desktop Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
3.5.2 ConsoleOne . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
3.5.3 Helpful Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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4 Management Tools (iManager) 31
4.1 Installing iManager Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.2 Installing iManager Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.3.1 iManager Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
4.3.2 Creating Users and Groups, and Designating the NOWS SBE Administrator . . . . . . 32
4.3.3 Helpful Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5 Personal File Backup (iFolder) 33
5.1 Installing iFolder Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
5.2 Installing iFolder Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
5.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
5.3.1 iFolder Web Client Desktop Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
5.3.2 iFolder Administration Desktop Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
6 Network Backup (Amanda) 35
6.1 Installing Amanda Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
6.2 Installing Amanda Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
6.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
6.3.1 Labeling Tapes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
6.3.2 Backup Scheduling and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
7 OpenOffice.org 37
7.1 Installing OpenOffice.org Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
7.2 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
8 E-Mail Collaboration and Groupware (GroupWise) 39
8.1 Installing GroupWise Basic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
8.2 Installing Groupwise Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
8.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
8.3.1 GroupWise Client Desktop Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
8.3.2 GroupWise Instant Messenger Desktop Download . . . . . . . . . . . . . . . . . . . . . . . . . . 41
8.3.3 Installing ConsoleOne for Advanced Administrative Tasks . . . . . . . . . . . . . . . . . . . . 41
8.3.4 Configuring WebAccess. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
8.3.5 Using GroupWise Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
9 Print Services (iPrint) 43
9.1 Installing iPrint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
9.2 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
9.2.1 Creating a Driver Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
9.2.2 Creating a Print Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
9.2.3 Creating a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
9.2.4 Installing Printer from /ipp and Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
10 Windows File and Print Sharing (Samba) 45
10.1 Installing Samba Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
10.2 Installing Samba Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
10.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Contents 7
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10.3.1 Creating a Samba User. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
10.3.2 Creating a Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
10.3.3 Assigning Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
10.3.4 Enabling Groups for LUM (Linux User Management) . . . . . . . . . . . . . . . . . . . . . . . . 47
10.3.5 Enabling a User for LUM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
10.3.6 Enabling a User for Samba . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
10.3.7 Enabling a Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
11 Fax Server (HylaFAX) 49
11.1 Installing HylaFAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
11.2 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
11.2.1 Desktop Download for Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
11.2.2 Desktop Download for OS X and Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
12 Anti-Virus (ClamAV) 51
12.1 Installing ClamAV Basic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
12.2 Installing ClamAV Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
12.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
12.3.1 ClamAV Client Desktop Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
12.3.2 ClamAV Signatures Desktop Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
12.3.3 Scan Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
12.3.4 Helpful Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
13 Anti-Spam (MailScanner) 55
13.1 Installing MailScanner Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
13.2 Installing MailScanner Advanced. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
13.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
13.3.1 Helpful Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
14 Firewall (IPTables) 57
14.1 Installing IPTables Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
14.2 Installing IPTables Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
14.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
14.3.1 Firewall Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
15 VPN Server (OpenVPN) 59
15.1 Installing OpenVPN Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
15.2 Installing OpenVPN Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
15.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
15.3.1 Creating the OpenVPN Certificates for Clients in the Key Management Interface . . 60
15.3.2 Monitoring Clients Connected to OpenVPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
15.3.3 Installing the Windows OpenVPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
16 Dynamic Local User 63
16.1 Installing DLU Basic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
16.2 Installing DLU Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
16.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
16.3.1 DLU Windows Desktop Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

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17 Helpdesk 65
17.1 Installing Helpdesk Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
17.2 Installing Helpdesk Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
17.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
18 DHCP 69
18.1 Installing DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
18.2 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
19 DNS 71
19.1 Installing Basic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
19.2 Installing Advanced DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
20 Remote Desktop (TightVNC) 73
20.1 Installing TightVNC Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
20.2 Installing TightVNC Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
20.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
20.3.1 TightVNC Desktop Download for Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
20.3.2 TightVNC Desktop Download for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
20.3.3 TightVNC Desktop Download for MAC OS X. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
20.3.4 TightVNC Desktop Download for the Putty SSH Client for Windows. . . . . . . . . . . . . 74
20.3.5 Helpful Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
21 Uninstalling Components 77

About This Guide
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9
About This Guide
Novell®Open Workgroup Suite Small Business Edition (NOWS SBE) is the first workgroup suite
for small businesses to provide organizations with a flexible solution based on proven open
standards-based software. The Novell suite features a simple yet customizable installation process
along with remote management capabilities. This means that solution providers can remotely
manage their small business customers’ IT infrastructures, thus reducing costs and improving
service.
Chapter 1, “Understanding NOWS SBE 2.0,” on page 11
Chapter 2, “Getting Started,” on page 19
Chapter 3, “Directory Services (eDirectory),” on page 25
Chapter 4, “Management Tools (iManager),” on page 31
Chapter 5, “Personal File Backup (iFolder),” on page 33
Chapter 6, “Network Backup (Amanda),” on page 35
Chapter 7, “OpenOffice.org,” on page 37
Chapter 8, “E-Mail Collaboration and Groupware (GroupWise),” on page 39
Chapter 9, “Print Services (iPrint),” on page 43
Chapter 10, “Windows File and Print Sharing (Samba),” on page 45
Chapter 11, “Fax Server (HylaFAX),” on page 49
Chapter 13, “Anti-Spam (MailScanner),” on page 55
Chapter 12, “Anti-Virus (ClamAV),” on page 51
Chapter 15, “VPN Server (OpenVPN),” on page 59
Chapter 14, “Firewall (IPTables),” on page 57
Chapter 16, “Dynamic Local User,” on page 63
Chapter 17, “Helpdesk,” on page 65
Chapter 18, “DHCP,” on page 69
Chapter 19, “DNS,” on page 71
Chapter 20, “Remote Desktop (TightVNC),” on page 73
Chapter 21, “Uninstalling Components,” on page 77
Audience
This guide is intended for Novell Open Workgroup Suite Small Business Edition 2.0 administrators.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to www.novell.com/documentation/feedback.html and enter your
comments there.

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Documentation Updates
For the most recent version of the Novell Open Workgroup Suite Small Business Edition
Administration and Installation Guide, visit the Novell Documentation Web site (http://
www.novell.com/documentation/nows/).
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.
A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
trademark.
When a single pathname can be written with a backslash for some platforms or a forward slash for
other platforms, the pathname is presented with a backslash. Users of platforms that require a
forward slash, such as Linux* or UNIX*, should use forward slashes as required by your software.

Understanding NOWS SBE 2.0
1
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11
1
Understanding NOWS SBE 2.0
Section 1.1, “Overview,” on page 11
Section 1.2, “NOWS SBE 2.0: What’s New?,” on page 11
Section 1.3, “Product Components,” on page 12
Section 1.4, “Requirements,” on page 14
Section 1.5, “Planning for the NOWS SBE Install,” on page 15
1.1 Overview
Novell®Open Workgroup Suite Small Business Edition (NOWS SBE) is the first workgroup suite
for small businesses to provide a flexible solution based on proven open standards-based software.
The Novell suite features a simple yet customizable installation process along with remote
management capabilities. This means that solution providers can remotely manage their small
business customers’ IT infrastructures, thus reducing costs and improving service.
The Novell Open Workgroup Suite Small Business Edition also has a newly developed integration
layer that makes it easier for resellers and service providers to integrate their specialized products
into a solution. The suite is supported by popular business software applications certified to work
with SUSE®Linux Enterprise Server (SLES). Novell Open Workgroup Suite Small Business
Edition includes Novell Groupwise®for e-mailing and calendaring; Novell Open Enterprise Server
(OES) for advanced storage management, user and rights administration, and clustering and failover
capabilities; SUSE Linux Enterprise Desktop (SLED) from Novell for complete desktop
productivity; and the Novell edition of the popular office productivity suite, OpenOffice.org, for
Windows* and Linux.
1.2 NOWS SBE 2.0: What’s New?
NOWS SBE 2.0 represents an upgrade from SLES 9 to SLES 10 SP1 as well as an upgrade from
OES 1 to OES 2. All updates are made through the Novell Customer Center.
For information about upgrading to NOWS SBE 2.0, see the Upgrading Readme (http://
www.novell.com/documentation/nows_sbe_20/nows_upgrade_readme_20/data/
nows_upgrade_readme_20.html).
For more information about SLES 10, see the Novell SLES 10 SP1 Web site (http://
www.novell.com/documentation/sles10/index.html).
For more information about OES 2, see the Novell OES 2 Web site (http://www.novell.com/
documentation/oes2/index.html).
For more information about the Novell Customer Center, see the Customer Center Web site (http://
www.novell.com/customercenter/).
These Novell components are new to NOWS SBE 2.0:
iFolder®3.6
iPrint

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GroupWise 7.0.2
GroupWise Messenger 2.0.2
These open source components are also new to NOWS SBE 2.0:
Amanda 2.6.0
ClamAV* 0.92.1
OpenOffice.org* 2.3
HylaFAX* 4.4.4
MailScanner 4.67.4-1
TightVNC 1.3.9
OpenVPN* 2.1
pGina 1.8.8
jHylaFAX 1.3.10
PuTTY 0.60
1.3 Product Components
Novell Open Workgroup Suite Small Business Edition 2.0 includes a comprehensive collection of
services and applications that provide small offices with all the networking capabilities that are in a
corporate setting. The following solutions and features are part of the suite:
Section 1.3.1, “Backup, Restore, and Recovery,” on page 12
Section 1.3.2, “Business Applications,” on page 12
Section 1.3.3, “Collaboration Groupware and Messaging,” on page 13
Section 1.3.4, “File, Print, and Fax,” on page 13
Section 1.3.5, “Security Management,” on page 13
Section 1.3.6, “Systems Management,” on page 13
1.3.1 Backup, Restore, and Recovery
Personal File Backup (iFolder): Novell iFolder is a simple and secure storage solution that
enables you to back up, access, and manage your personal files from anywhere, at any time.
After you have installed iFolder, you simply save your files locally—as you have always
done—and iFolder automatically updates the files on your network server and delivers them to
the other machines you use.
Network Backup (Amanda): Amanda allows you to set up a single backup server to back up
multiple hosts to a tape-based or disk-based storage system. Amanda uses native dump and
GNU tar facilities and can back up a large number of workstations and servers running various
versions of Linux, UNIX or Microsoft* Windows operating systems.
1.3.2 Business Applications
OpenOffice.org: OpenOffice.org is a full-featured office suite. It includes word processing,
presentation, spreadsheet, and database applications.

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1.3.3 Collaboration Groupware and Messaging
E-Mail and Collaboration (GroupWise): GroupWise is a set of tools that keeps your
employees connected to clients and each other. The system comes with e-mail, calendaring, and
instant messaging to be set up according to your company needs.
1.3.4 File, Print, and Fax
Print Services (iPrint): iPrint is a network printing service that allows everyone to print at a
centralized location. iPrint extends print services securely across multiple networks and
operating systems.
Windows File and Print Sharing (Samba): The Samba file and print sharing service for
Windows enables you to configure your network with the security of Linux and still be able to
access files on your Windows servers.
Fax Server (HylaFAX): HylaFAX is the leading fax server for UNIX-like computer systems.
It uses a client-server design and supports the sending and receiving of faxes, as well as text
pages, on any scale from low to very high volumes, making use of large numbers of modems if
necessary.
1.3.5 Security Management
Anti-Virus (ClamAV): Clam AntiVirus is an anti-virus toolkit for UNIX designed especially
for e-mail scanning on mail gateways. It provides a number of utilities, including a flexible and
scalable multi-threaded daemon, a command line scanner, and an advanced tool for automatic
database updates. The core of the package is an anti-virus engine available in the form of a
shared library.
VPN Server (OpenVPN): OpenVPN is a component that enables users to work remotely. A
Virtual Private Network (VPN) allows users to connect securely to your internal business
network and conduct business transactions with the same functionality as they do within the
office.
Firewall (IPTables): A firewall is a hardware or software device configured to permit, deny, or
proxy data through a computer network that has different levels of trust. Novell Open
Workgroup Suite Small Business Edition 2.0 includes a fully-configurable firewall service to
keep out unwanted traffic and intruders.
1.3.6 Systems Management
Dynamic Local User: If you have Windows on desktops, you can use the Dynamic Local User
component to synchronize the Novell ClientTM with the Windows client so that login is
seamless to your users.
Directory Services (eDirectory): eDirectoryTM manages user identities and is the core of all
rights and privileges in your NOWS SBE network.
Helpdesk: Helpdesk aids administrators in tracking trouble calls and giving end users the
ability to submit trouble tickets without picking up the phone.
Management Tools (iManager): This is a role-based tool for network and systems
management of your environment through a consolidated Web interface.

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DHCP: Dynamic Host Configuration Protocol (DHCP) enables your server to dynamically
assign IP addresses as clients need them instead of statically assigning an IP address to each of
the clients.
DNS: Dynamic Name Server (DNS) is a service used to link a common name to an IP address
for easy location and searching of resources over TCP/IP.
VPN Server (OpenVPN): Remote access software used to connect securely to your company
files when you are away from the office.
Remote Desktop (TightVNC): This software gives your administrators the ability to remotely
manage and assist end users with questions and tasks.
1.4 Requirements
The hardware used for installation must be in the tested and approved hardware list. Support is
available only to those who install on the tested and approved hardware.
Section 1.4.1, “Approved and Tested Hardware List,” on page 14
Section 1.4.2, “Server Requirements,” on page 14
Section 1.4.3, “Desktop Operating System and Browser Requirements,” on page 15
1.4.1 Approved and Tested Hardware List
For a list of tested and approved hardware, see YES CERTIFIED (http://developer.novell.com/
yessearch/).
1.4.2 Server Requirements
The following server requirements are based on OES 2 server requirements.
Table 1-1 Server Requirements
Server Components Minimum Requirements Recommended Requirements
Server Server-class computer with Pentium* II
or AMD* K7 450 Mhz processor
(Bootable DVD-ROM drive)
Server-class computer with Pentium III,
Pentium III Xeon*, Pentium 4, Intel*
Xeon 700 Mhz, AMD K8 CPUs
(Athlon64 and Opteron*), Intel EM64T
or higher processor (Bootable DVD-
ROM drive)
Memory 512 MB of RAM 1 GB of RAM
Disk Space 10 GB of unpartitioned disk space Additional disk space might be required,
depending on which OES components
are selected and how they are used.

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1.4.3 Desktop Operating System and Browser Requirements
Table 1-2 Desktop and Browser Requirements
NOTE: IE 6 is not supported.
1.5 Planning for the NOWS SBE Install
When planning your installation of Novell Open Workgroup Suite Small Business Edition, keep the
following items in mind:
Section 1.5.1, “Server,” on page 15
Section 1.5.2, “Firewall (IPTables ),” on page 15
Section 1.5.3, “Component Install Order,” on page 16
Section 1.5.4, “Creating a New Directory,” on page 16
Section 1.5.5, “NetWork Backup (Amanda),” on page 17
Section 1.5.6, “E-Mail and Collaboration (GroupWise),” on page 17
Section 1.5.7, “Helpdesk,” on page 17
1.5.1 Server
By accepting the default partitioning information, the installation overwrites all existing files on the
server. Change this configuration if you plan to install NOWS SBE 2.0 on an existing partition.
Verify that the server does not see any partitions or devices that you do not want formatted and
wiped. If components are installed while connected to a Storage Area Network (SAN), there is the
potential to wipe out any partitions and data that it sees.
You also need to make sure that your server is plugged into a network where DHCP is installed.
1.5.2 Firewall (IPTables )
Below is a table with the typical ports that need to be opened on your firewall for each component.
Desktop Operating System Browser
Windows 2000 NA
Windows XP Internet Explorer* 7 or higher
Windows Vista* Internet Explorer 7 or higher
SUSE Linux Desktop (SLED) 10 Mozilla* Firefox* 2.0x
Mac OS* X Mozilla Firefox for Macintosh* 2.0x

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Table 1-3 Port numbers
1.5.3 Component Install Order
Begin component installation with eDirectory, then install iManager. You need iManager to manage
iPrint, iFolder, Helpdesk, and GroupWise, (as well as eDirectory).
If you chose to install both MailScanner and GroupWise, be sure to install GroupWise first.
1.5.4 Creating a New Directory
Before you create a new eDirectory tree, you should define a naming standard. A consistent naming
scheme provides a guideline for network administrators who will add, modify, or move objects
within the eDirectory tree. For additional information, see the eDirectory Documentation Web site
(http://www.novell.com/documentation/edir88/index.html?page=/documentation/edir88/edir88/
data/acavuil.html).
Component Port Type Port Number
Amanda UPD 10080
iManager TCP 80, 443
Samba UDP 631, 135, 137, 138, 139, 445
Samba TCP 137, 138, 139
iFolder TCP 80, 443
GroupWise TCP 25, 80, 443, 110, 143, 993, 1677,
7100, 7101, 7102, 7180, 71, 81,
8200, 8312, 8300, 9850
DNS UDP, TCP 53, 953
ClamAV TCP 3310
OpenVPN NA NA
HylaFAX TCP 4557, 4559
Helpdesk TCP 80, 443
iPrint TCP 80, 443, 631
IPTables TCP 8181, 22, 8182
eDirectory NCP 389, 636, 427, 524, 8008, 8009,
8028, 8030, 8180, 9009
eDirectory TCP 524
DHCP UDP 67

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1.5.5 NetWork Backup (Amanda)
If you choose to install Amanda with a tape drive instead of installing on your hard drive, you might
need information about supported tape drives. See the Amanda Documentation Web site (http://
www.amanda.org/docs/AMANDA-docs.html).
1.5.6 E-Mail and Collaboration (GroupWise)
If you are installing GroupWise and MailScanner, when you install the GroupWise Internet Agent
you are given the opportunity to assign the Internet Agent a different port (the default is 26) so that
the two programs do not conflict. Incoming mail from the Internet to the GroupWise system is then
accepted by MailScanner on port 25 (SMRP’s default), scanned, and delivered to the Internet Agent,
which accepts non-standard mail on port 26.
1.5.7 Helpdesk
You need an e-mail account designated for notifications and workflows for the Helpdesk
component. You can use an existing account or create one named [e-mail] or
[e-mail].

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Getting Started
2
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19
2
Getting Started
Section 2.1, “Installing Novell Workgroup Suite Small Business Edition,” on page 19
Section 2.2, “Administering the Novell Open Workgroup Suite Small Business Edition,” on
page 22
Section 2.3, “Configuring Components,” on page 24
2.1 Installing Novell Workgroup Suite Small
Business Edition
Verify that you have one disk with the Novell®Open Workgroup Suite Small Business Edition 2.0
installation files, or download the installation ISO from http://www.download.novell.com to a
location of your choice and burn it to a DVD. The download is 5 GB and takes a moment to
complete.
If you use a VMware* or other virtualized environment session instead of a physical server, make
sure to designate the boot sequence to boot from the CD-ROM.
Section 2.1.1, “Beginning the Installation,” on page 19
Section 2.1.2, “Web Installation and Configuration,” on page 20
Section 2.1.3, “Configuration and Basic Administration,” on page 21
2.1.1 Beginning the Installation
1Insert the NOWS SBE DVD into the DVD drive.
2Boot the server. You are presented with a splash screen. Using the Down-arrow key, select
Installation, then press Enter.
3The first page is the End User License Agreement (EULA). Read through the agreement and
click I Agree to advance to the next page.
4After the initial files have been loaded into the system, you are prompted to set up the initial
configuration of your server on the Installation Settings window. You now have the following
two options:
If you do not want to change any of the settings and choose to keep the defaults, just click
Accept in the lower right corner of the window. A Confirm Installation message appears; if
you are satisfied with the default, click Install.
If you want to change any of the settings, click Change and select the setting you want to
modify. Repeat this task until all changes are complete. If you are satisfied with your
changes, click Accept in the lower right corner of the Installation Settings main window. A
Confirm Installation message appears; if you are satisfied with your changes, click
Install.
IMPORTANT: Do not change the configurations for the Software settings. Doing so causes
your install to fail.

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5On the Network Configuration window, if you want to change any of the network settings,
click Change and select the setting you want to modify. If you do not want to make any
changes, click Next.
You are then presented with an IP address at the server prompt so you can move to the browser-
based portion of the installation and configuration. Make a note of the IP address; you need it to
access the Web site where you continue the installation. You have now completed the base
installation of the server.
6If you receive an IP address of https://127.0.0.1:8181 or https://:8181 instead of a valid IP
address, DHCP is not functioning. Complete the following steps:
6a Verify that you are connected to the network with your DHCP server.
6b At the command line, log in as root without a password. The default password is
novell.
6c Enter the following command: /etc/init.d/network restart. You can also
enter rcnetwork restart
2.1.2 Web Installation and Configuration
IMPORTANT: You must begin your component download with eDirectoryTM and iManager. These
two software components help you to manage many of the remaining components.
If you want to install GroupWise and MailScanner on the same server, use the Add/Remove function
to add MailScanner only after GroupWise is installed. Adding these two applications simultaneously
at the initial install might cause the GroupWise install to fail.
1Type the link supplied at the end of your server installation in your Web browser and press
Enter to bring up the first page of the Web installation.
2The first page you see is the End User License Agreement (EULA). Read through the
agreement and click I Agree to advance to the next page.
3The next page is Network Settings. Verify the settings or add the correct information.
IP Address: The address should be the one from the initial setup of your server operating
system. Verify that this is accurate.
Netmask: Verify the netmask from your network.
Gateway: Verify the gateway from your network.
DNS Entry: Verify the IP address of your DNS server.
Host: Specify a name for your server. The hostname should be the same as your server.
You should not include special characters in the name of your server.
Domain: The Domain should match the name of your Internet domain name.
4After you have specified the correct information, click Next.
5You are then advanced to the License Key page. Specify your contact e-mail address and the
license keys that were provided to you, then click Next.
6Click Check for Updates. If updates are found, select Install Updates. After the check is
complete, click Next.