Novell GROUPWISE 7 - TROUBLESHOOTING 2 User manual

Novell
www.novell.com
novdocx (ENU) 01 February 2006
GroupWise 7 Troubleshooting 2: Solutions to Common Problems
GroupWise®
7
June 15, 2006
TROUBLESHOOTING: 2 SOLUTIONS
TO COMMON PROBLEMS

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5
Contents
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About This Guide 7
Part I General Troubleshooting Strategies 9
1 General GroupWise Troubleshooting Strategies 11
2 General Hardware/Network Troubleshooting Strategies 15
3 Useful Linux Commands for Administering a GroupWise System 17
3.1 Basic Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.2 File and Directory Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.3 Process Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.4 Disk Usage Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.5 Package Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.6 File System Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.7 Network Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Part II Strategies for Agent Problems 21
4 Post Office Agent Problems 23
5 Message Transfer Agent Problems 33
6 Internet Agent Problems 41
7 WebAccess Agent Problems 57
8 Monitor Agent Problems 61
Part III Strategies for Message Delivery Problems 63
9 Message Does Not Arrive 65
10 Message Delivery Is Slow 77
11 Message Has Undeliverable Status 81
12 Message Is Dropped in the problem Directory 85
Part IV Strategies for Administration Problems 87

6GroupWise 7 Troubleshooting 2: Solutions to Common Problems
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13 GroupWise Administrator Snap-In to ConsoleOne Problems 89
14 Document Management Services Problems 93
Part V Strategies for Client Problems 97
15 GroupWise Client Problems 99
16 GroupWise Remote Problems 105
A Documentation Updates 107
A.1 June 15, 2006. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

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7
About This Guide
This Novell®GroupWise®Troubleshooting 2 Guide provides troubleshooting strategies for
GroupWise problems that can occur with GroupWise clients, GroupWise agents, message delivery,
and ConsoleOne®. The guide is divided into the following sections:
•“General Troubleshooting Strategies” on page 9
•“Strategies for Agent Problems” on page 21
•“Strategies for Message Delivery Problems” on page 63
•“Strategies for Administration Problems” on page 87
•“Strategies for Client Problems” on page 97
Other sources of troubleshooting assistance include:
•Novell Support (http://support.novell.com)
•Novell Support Knowledgebase (http://support.novell.com/search/kb_index.jsp)
•GroupWise 7 Support Forums (http://support.novell.com/forums/2gw.html)
•Novell GroupWise Support Community (http://support.novell.com/products/groupwise)
•GroupWise Cool Solutions (http://www.novell.com/coolsolutions/gwmag/index.html)
Audience
This guide is intended for network administrators who install and administer GroupWise.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comment feature at the bottom of each page of the
online documentation, or go to www.novell.com/documentation/feedback.html and enter your
comments there.
Documentation Updates
For the most recent version of GroupWise 7 Troubleshooting 2: Solutions to Common Problems,
visit the Novell GroupWise 7 Documentation Web site (http://www.novell.com/documentation/
gw7).
Additional Documentation
For additional GroupWise documentation, see the following guides at the GroupWise 7
documentation Web site (http://www.novell.com/documentation/lg/gw7):
•Installation Guide
•Administration Guide
•Multi-System Administration Guide
•Interoperability Guide

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•Troubleshooting 1: Error Messages
•Troubleshooting 3: Message Flow and Directory Structure
•GroupWise Client User Guides
•GroupWise Client Frequently Asked Questions (FAQ)
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General Troubleshooting Strategies
I
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9
I
General Troubleshooting
Strategies
This part of Troubleshooting 2: Solutions to Common Problems helps you resolve GroupWise®
problems that are not related to specific error messages or components of your system. It can also
help with problems that have not been resolved by more specific troubleshooting strategies.
•Chapter 1, “General GroupWise Troubleshooting Strategies,” on page 11
•Chapter 2, “General Hardware/Network Troubleshooting Strategies,” on page 15
•Chapter 3, “Useful Linux Commands for Administering a GroupWise System,” on page 17
Other sources of assistance include:
•Novell®Support (http://support.novell.com)
•Novell Support Knowledgebase (http://support.novell.com/search/kb_index.jsp)
•GroupWise 7 Support Forums (http://support.novell.com/forums/2gw.html)
•Novell GroupWise Support Community (http://support.novell.com/products/groupwise)
•GroupWise Cool Solutions (http://www.novell.com/coolsolutions/gwmag/index.html)

10 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
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