Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - PREBOOT SERVICES AND IMAGING REFERENCE 10.3... Quick reference guide

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AUTHORIZED DOCUMENTATION
ZENworks 10 Configuration Management Appliance Deployment and Administration Reference
ZENworks ® 10 Configuration Management SP3
10.3
April 16, 2010
ZENworks Appliance Deployment and Administration Reference

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Contents 5
Contents
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About This Guide 7
1Overview 9
2 System Requirements 11
3 Deploying ZENworks Appliance 13
3.1 Predeployment Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.2 Configuring ZENworks Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3.2.1 Configuring the Preinstalled SLES 10 SP2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.2.2 Configuring the Preinstalled ZENworks Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.2.3 Configuration Information for ZENworks 10 Configuration Management on ZENworks
Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.2.4 Configuring the Preinstalled ZENworks Reporting Server . . . . . . . . . . . . . . . . . . . . . 23
3.3 Post-Deployment Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3.3.1 Creating a New Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.3.2 Partitioning and Configuring a New Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
4 Managing and Monitoring ZENworks Appliance 29
A Troubleshooting ZENworks Appliance 31
B Documentation Updates 33
B.1 April 16, 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

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About This Guide 7
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About This Guide
This Novell ZENworks 10 Configuration Management Appliance Deployment and Administration
Reference helps you successfully deploy ZENworks®10 Configuration Management SP3 Appliance
(ZENworks Appliance) to the ZENworks supported virtual infrastructure. ZENworks Appliance is
built on the customized SUSE®Linux Enterprise Server 10 SP2 (SLES 10 SP2) and is preinstalled
with ZENworks 10 Configuration Management SP3 Server and ZENworks 10 Configuration
Management SP3 ZENworks Reporting Server.
The information in this guide is organized as follows:
Chapter 1, “Overview,” on page 9
Chapter 2, “System Requirements,” on page 11
Chapter 3, “Deploying ZENworks Appliance,” on page 13
Chapter 4, “Managing and Monitoring ZENworks Appliance,” on page 29
Appendix A, “Troubleshooting ZENworks Appliance,” on page 31
Appendix B, “Documentation Updates,” on page 33
Audience
This guide is intended for ZENworks administrators.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to the Novell®Documentation Feedback site (http://www.novell.com/
documentation/feedback.html) and enter your comments there.
Additional Documentation
ZENworks 10 Configuration Management is supported by other documentation (in both PDF and
HTML formats) that you can use to learn about and implement the product. For additional
documentation, see the ZENworks 10 Configuration Management documentation (http://
www.novell.com/documentation/zcm10/).
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.
A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
trademark.

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Overview
1
9
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1
Overview
ZENworks®10 Configuration Management SP3 is available as a software appliance that can be
deployed to a supported virtual infrastructure. ZENworks 10 Configuration Management SP3
Appliance (ZENworks Appliance) is built on the customized SUSE®Linux Enterprise Server 10
SP2 (SLES 10 SP2), and is preinstalled with the ZENworks 10 Configuration Management SP3
Server and ZENworks 10 Configuration Management SP3 ZENworks Reporting Server.
ZENworks Appliance provides a customized version of SLES 10 SP2 that has only the features and
capabilities required to deploy and manage ZENworks Appliance. Following are some of the
features that have been customized for ZENworks Appliance:
The Software Management and SLES update options have been removed from YaST®.
The ZENworks System Update feature has been enhanced to allow you to update ZENworks
Appliance.
For more information on System Updates, see “Introduction to ZENworks System Updates” in
the ZENworks 10 Configuration Management System Administration Reference.
With ZENworks Appliance, you can have the following benefits:
Quickly and simply deploy the ZENworks Server and ZENworks Reporting Server to a
Management Zone without going through the regular installation process. You can do this
because ZENworks Appliance is a virtual image packaged together with the customized SLES
10 SP2, ZENworks Server, and ZENworks Reporting Server.
For more information on ZENworks 10 Configuration Management, see the ZENworks 10
Configuration Management Administration Quick Start.
For more information on ZENworks Reporting, see the ZENworks 10 Configuration
Management System Reporting Reference.
Run ZENworks in a virtualized and isolated environment.

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System Requirements
2
11
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2
System Requirements
ZENworks®10 Configuration Management SP3 Appliance (ZENworks Appliance) is a 64-bit (x86-
64) virtual machine. The following sections provide the requirements for deploying ZENworks
Appliance to a virtual infrastructure:
Table 2-1 ZENworks Appliance Requirements
Item Requirements
Hypervisor VMware* ESX Server version 3.5 Update 4
VMware ESXi Server version 4
Virtual Machine Configuration ZENworks Appliance requires the following minimum
configuration that have been preconfigured by default:
RAM: 4 GB minimum
Disk Space: 50 GB minimum
You can increase the disk space after deploying ZENworks
Appliance. For more information, see Section 3.3, “Post-
Deployment Tasks,” on page 25.
Display resolution: 1024 × 768 with 256 colors minimum
Hostname Resolution The server must resolve device hostnames, or some features in
ZENworks do not work properly.
Server names must support the DNS requirements, or the
ZENworks login fails. Acceptable characters are the letters a-z
(uppercase and lowercase), numbers, and the hyphen (-).
IP Address The server must have a static IP address or a permanently
leased DHCP address.
The installation hangs if it is trying to use a NIC that does not
have an IP address bound to it.
Database ZENworks Appliance is available with the embedded Sybase
SQL Anywhere database. However, if you choose to use a
database other than the embedded Sybase SQL Anywhere
database, the other database must meet the database
requirements.
For more information, see “Database Requirements” in the
ZENworks 10 Configuration Management Installation Guide.
LDAP Directory The LDAP directory requirements for ZENworks Appliance are
same as those of a ZENworks 10 Configuration Management
system.
For more information, see “LDAP Directory Requirements” in
the ZENworks 10 Configuration Management Installation Guide.

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NOTE: If a Primary Server is behind a NAT firewall, the devices on the Internet or public network
cannot communicate with it.
Administration Browser The administration browser requirements for ZENworks
Appliance are same as those of a ZENworks 10 Configuration
Management system.
For more information, see “Administration Browser
Requirements” in the ZENworks 10 Configuration Management
Installation Guide.
Item Requirements

Deploying ZENworks Appliance
3
13
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3
Deploying ZENworks Appliance
A Management Zone consists of one or more Primary Servers and one or more managed devices.
The Primary Servers can be set up on both physical and virtual machines in a zone by installing and
configuring the ZENworks®software. You can also set up the Primary Server on the supported
virtual infrastructure by deploying ZENworks Appliance to it.
To deploy ZENworks Appliance, perform the tasks in the following sections:
Section 3.1, “Predeployment Tasks,” on page 13
Section 3.2, “Configuring ZENworks Appliance,” on page 14
Section 3.3, “Post-Deployment Tasks,” on page 25
IMPORTANT: You cannot uninstall the ZENworks 10 Configuration Management SP3 Server and
ZENworks 10 Configuration Management SP3 ZENworks Reporting Server that are installed as a
part of the ZENworks Appliance deployment.
3.1 Predeployment Tasks
Before you begin to deploy ZENworks Appliance, perform the following tasks:
1Make sure that the virtual machine to which you want to deploy ZENworks Appliance fulfills
the basic requirements listed in Chapter 2, “System Requirements,” on page 11.
2Create a new virtual machine with the preinstalled ZENworks Appliance by importing the
ZENworks Appliance image.
The ZENworks Appliance image is stored in an open virtualization archive format
(
ZENworks_Appliance.x86_64-10.3.0.ova ) and you can import it to the VMware
infrastructure by using the VMware VSphere Client application.
The ZENworks Appliance image is bundled with all the three editions (Standard, Advanced,
and Enterprise) of ZENworks 10 Configuration Management SP3. From the ZENworks 10
Configuration Management SP3 Download Web site (http://download.novell.com/index.jsp),
you can directly download the OVA file, or download the multi-part ZENworks Appliance ZIP
files and create the OVA file. For detailed instructions, see the ZENworks 10 Configuration
Management SP3 Download and Installation page (http://www.novell.com/documentation/
zcm10/esd/di_zcm103.html).
To import the ZENworks Appliance image to a virtual infrastructure:
2a Start the VMware VSphere Client application.
2b Click File > Deploy OVF Template to launch the Deploy OVF Template Wizard.
2c On the Source page, select one of the following options, then click Next.
Select from file to browse for and select the .ova file that contains the ZENworks
Appliance image.
Deploy from URL to download the .ova file from the Web server.
2d Follow the prompts to complete the deployment of the
.ova file.
2e After the deployment is complete, click Done.

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3(Optional) Take a snapshot of the virtual machine that you created in Step 2.
4Power on the virtual machine on which you imported the ZENworks Appliance image.
The Configuration Wizard is launched automatically.
5Continue with Section 3.2, “Configuring ZENworks Appliance,” on page 14.
3.2 Configuring ZENworks Appliance
After importing the ZENworks Appliance image to your virtual machine, review the following
sections to configure ZENworks Appliance:
Section 3.2.1, “Configuring the Preinstalled SLES 10 SP2,” on page 15
Section 3.2.2, “Configuring the Preinstalled ZENworks Server,” on page 16
Section 3.2.3, “Configuration Information for ZENworks 10 Configuration Management on
ZENworks Appliance,” on page 18
Section 3.2.4, “Configuring the Preinstalled ZENworks Reporting Server,” on page 23
After ZENworks Appliance is configured, you can log in to ZENworks Appliance and use the
ZENworks Control Center management console to access the ZENworks 10 Configuration
Management capabilities. For more information, see “Management Capabilities” in the ZENworks
10 Configuration Management Enterprise Edition Getting Started Guide.

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3.2.1 Configuring the Preinstalled SLES 10 SP2
1On the Language page of the Configuration Wizard, select the language in which you want the
wizard to continue, then click Next.
2On the License Agreement page, accept the End User License Agreement, then click Next.
3On the Keyboard page, configure the keyboard layout, then click Next.
4On the Timezone page, configure the time zone and clock settings to be used in your system,
then click Next.
5On the Root Password page, specify the root password.
6On the Network Configuration page, select Network Interfaces > Ethernet Network Card >
Edit, then configure the following network information for ZENworks Appliance:
Host name and server name
The server must have a static IP address or a permanently leased DHCP address.
IP address for your machine (for a static IP address)
Subnet mask (for a static IP address)
Default gateway (for a static IP address)
7Click Finish.
The ZENworks 10 Configuration Management Wizard is displayed. This wizard might take a
few seconds to launch.
8Continue with Section 3.2.2, “Configuring the Preinstalled ZENworks Server,” on page 16.

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3.2.2 Configuring the Preinstalled ZENworks Server
1(Conditional) If you have configured ZENworks Appliance with a static IP address, ping that
IP address from another machine to test the connectivity.
2Complete the ZENworks 10 Configuration Management Wizard by using information from
Table 3-1, “Configuration Information,” on page 18 to fill in the fields:
When the configuration finishes, the ZENworks Reporting Server Wizard is automatically
displayed. This wizard might take a few seconds to launch.

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3Do one of the following:
If you want to create ZENworks reports, and if you have a database other than the external
Oracle* database installed, click Next to configure the ZENworks Reporting Server.
For more information on how to configure the ZENworks Reporting Server, see
“Configuring the ZENworks Reporting Server” on page 25.
If you want to create ZENworks reports, and if you have an external Oracle database
installed, continue with Step 4.
If you do not want to create ZENworks reports, click Cancel.
TIP: You can configure the ZENworks Reporting Server at a later time. For more
information on how to configure the ZENworks Reporting Server at a later time, see
“Manually Launching the ZENworks Reporting Server Wizard” on page 24.
4(Conditional) If you want to create ZENworks reports, and if you have an external Oracle
database installed, do the following:
4a Click Cancel to cancel the ZENworks Reporting Server configuration.
You are prompted to provide the credentials to log in to ZENworks Appliance.
4b Log in to ZENworks Appliance as a root user.
4c Use the Net Configuration Assistant to install and configure the Oracle client to the same
Oracle database used by ZENworks 10 Configuration Management.
For more information on how to install and configure the Oracle client, see “Installing and
Configuring the Oracle Client” in the ZENworks 10 Configuration Management
Reporting Server Installation Guide.

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4d Manually launch the ZENworks Reporting Server Wizard to configure the ZENworks
Reporting Server.
For more information on how to manually launch the ZENworks Reporting Server Wizard
and configure the ZENworks Reporting Server, see “Manually Launching the ZENworks
Reporting Server Wizard” on page 24.
3.2.3 Configuration Information for ZENworks 10 Configuration
Management on ZENworks Appliance
The information you need is listed in the order of the configuration flow of the ZENworks 10
Configuration Management Wizard.
Table 3-1 Configuration Information
Wizard Page Details
Management
Zone
New Zone: If you are deploying to the first server in the zone, you need to know
what name you want for the Management Zone and what you want to use for the
zone’s password, which is used for logging in to ZENworks Control Center.
The zone name has a 20-character limit and should be a unique name. We
recommend the zone name to contain minimum six characters.
The zone name can contain only the following special characters: - (dash) _
(underscore) . (period).
The zone administrator password must contain at least six characters and is
limited to a maximum of 255 characters. The password can contain only one
instance of the $ character.
By default, the login username is
Administrator . After completing the
deployment, you can use ZENworks Control Center to add other administrator
names that can be used to log in to the Management Zone.
During the deployment of the second (or subsequent) Primary Server, the server
by default uses the ports used by the first Primary Server. If the ports are in use
on the second Primary Server, you are asked to specify another port. Note which
port you specify because you need to use it in the URL for accessing ZENworks
Control Center.
Existing Zone: If you are deploying to an existing Management Zone, you need
to know the following information:
Server identification (either the DNS name or IP address). This is any
existing Primary Server in the zone. We recommend using the DNS name to
provide ongoing synchronization with certificates that are signed with DNS
names.
The username for logging in to ZENworks Control Center. The default is
Administrator . After completing the deployment, you can use ZENworks
Control Center to add other administrator names that can be used to log in
to the Management Zone.
The administrator’s password. Specify the current password for the
ZENworks administrative user specified in the Username field.

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Database
Information
For ZENworks 10 Configuration Management, a database must be installed. The
database options are displayed only during the first server installation in the zone.
However, you can run the installation program specifically to install or repair a
database (see “Installing an External ZENworks Database” in the ZENworks 10
Configuration Management Installation Guide).
You have the following database options:
Embedded Sybase SQL Anywhere: Automatically installs the embedded
database on the current server.
If you select the embedded database option, no further database installation
pages are shown.
Remote Sybase SQL Anywhere: This database must already exist on a
server in your network.
To select this option, you should already have followed the steps in
“Prerequisites for Remote Sybase SQL Anywhere” in the ZENworks 10
Configuration Management Installation Guide.
You also use this option for installing to an existing remote OEM Sybase*
database.
Microsoft SQL Server: You can create a new SQL database or specify an
existing database that resides on a server in your network.
Creating a new SQL database at this time provides the same results as the
steps in “Prerequisites for Microsoft SQL Server” in the ZENworks 10
Configuration Management Installation Guide.
Oracle: Specifies a user schema that you can use to set up an external
Oracle 10g database schema for use with ZENworks.
You can either create a new user schema or specify an existing one that
resides on a server in your network.
To select this option, you should already have followed the steps in
“Prerequisites for Oracle” in the ZENworks 10 Configuration Management
Installation Guide.
IMPORTANT: For external databases, the server hosting the database must
have time synchronization with each of the Primary Servers in the Management
Zone.
Wizard Page Details

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Database
information
For the external database options (Remote Sybase SQL Anywhere, Microsoft
SQL Server, and Oracle), you need to know the information listed below. Defaults
are provided for some of this information, which can be changed as necessary.
All Databases: The database server must have a Sybase SQL Anywhere*,
Microsoft* SQL, or Oracle database installed.
Server’s name. We recommend that you identify the server by its DNS
name rather than its IP address, to be in sync with certificates that are
signed with DNS names.
IMPORTANT: If you later change your database server’s IP address or
DNS name, make sure that your corporate DNS server is updated with
this change to keep DNS for the database server in sync.
(Optional) SQL Server Only: Named instance that is the name of the SQL
server instance that is hosting the existing ZENworks database. You must
specify the named instance if you want it to be something other than the
default of
mssqlserver .
Oracle Only: The name of the tablespace where you want the database to
be created. By default, it is USERS.
New Database:
The database administrator (Username field) must have read/write
permissions in order to successfully perform the required operations
on the database.
The administrator’s database password.
SQL Server or New Database:
If you are using Windows* authentication, specify the Windows domain
where the user you specified in the Username field exists. If you are
not using a Windows domain, specify the server’s short name.
Whether to use Windows or SQL Server* authentication. For Windows
authentication, provide the credentials for a user on the current device
or in the domain. For SQL authentication, provide credentials that
match those of a valid SQL user.
It is important to know whether you installed the SQL Server by using SQL
authentication, Windows authentication, or mixed. Be sure to select the
option that coincides with your SQL Server options or the authentication will
fail.
Wizard Page Details