Novell ZENWORKS HANDELD MANAGEMENT 7 SP1 IR4 User manual

Novell®
www.novell.com
novdocx (en) 13 May 2009
AUTHORIZED DOCUMENTATION
Novell ZENworks 7 Handheld Management Installation Guide
ZENworks ®
Handheld Management
7SP1IR4
June 17, 2009
Installation Guide

novdocx (en) 13 May 2009
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ConsoleOne is a registered trademark of Novell, Inc., in the United States and other countries.
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Contents 5
Contents
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About This Guide 7
1 What Is Novell Handheld Management? 9
1.1 Supported Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.2 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.2.1 Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.2.2 Using Policies to Manage Handheld Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.2.3 Distributing Software and Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.2.4 Collecting Software and Hardware Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.3 Understanding the ZENworks Handheld Management Components. . . . . . . . . . . . . . . . . . . . 13
1.3.1 ConsoleOne. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.3.2 ZENworks Handheld Management Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.3.3 Handheld Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.3.4 Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.3.5 Desktop Synchronization Integration Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2 Installing ZENworks Handheld Management 17
2.1 Planning the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2.1.1 eDirectory and ConsoleOne Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2.1.2 ZENworks Handheld Management Server Requirements . . . . . . . . . . . . . . . . . . . . . 17
2.1.3 ZENworks Handheld Management Access Point Requirements. . . . . . . . . . . . . . . . 18
2.1.4 Handheld Client Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2.1.5 Desktop Synchronization Integration Software Requirements . . . . . . . . . . . . . . . . . 19
2.1.6 Firewall Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2.2 Performing Pre-installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2.2.1 Creating the ZENworks Handheld Management Server’s Windows User Account. . 20
2.2.2 Creating the Service Object’s User Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2.2.3 Creating a MAPI Profile (BlackBerry Device Support Only). . . . . . . . . . . . . . . . . . . . 22
2.2.4 Schema Extension and Product Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2.3 Installing ZENworks Handheld Management Server Components . . . . . . . . . . . . . . . . . . . . . 25
2.3.1 Installing the ZENworks Handheld Management Server . . . . . . . . . . . . . . . . . . . . . . 25
2.3.2 Installing the ZENworks Handheld Management Access Point on Additional
Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
2.3.3 Installing ConsoleOne Snap-Ins on an Existing ConsoleOne Installation . . . . . . . . . 41
2.4 Installing the Handheld Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
2.4.1 Installing the Windows CE IP Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
2.4.2 Installing the Palm OS IP Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
2.4.3 Installing the RIM BlackBerry Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
2.4.4 Installing the Java-Based BlackBerry Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
2.4.5 Installing Desktop Synchronization Integration Software. . . . . . . . . . . . . . . . . . . . . . 58
2.5 Performing Post-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
2.5.1 Creating the Handheld Service Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
2.5.2 Setting Up a Handheld Import Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

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3 Installing the ZENworks Handheld Management Access Point and Desktop
Synchronization Integration Software Using a Silent Install 69
4 Upgrade 73
4.1 What’s New in This Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
4.1.1 Upgrading from ZENworks 6.5 Handheld Management . . . . . . . . . . . . . . . . . . . . . . 73
4.1.2 Synchronizing the Device Password on the Handheld Device with the User’s Network
Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
4.1.3 Remotely Viewing or Controlling the IP-Enabled Windows CE Devices . . . . . . . . . . 74
4.1.4 Assigning Multiple ZENworks Handheld Management Access Points to a Handheld
Device and Defining the Order of the Access Points to Which the Device Must
Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
4.1.5 . Installing Software at a Predefined Time Even When the Device is Not Connected to
the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
4.1.6 Uninstalling Software from Windows CE Devices Using the Handheld Policy . . . . . 75
4.1.7 Deleting Files from Palm or Windows CE Devices Using the Handheld Policy . . . . . 75
4.2 Upgrading from ZENworks 6.5 Handheld Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
4.2.1 Upgrading the ZENworks Handheld Management Server Software . . . . . . . . . . . . . 75
4.2.2 Upgrading the ZENworks Handheld Management Access Point or the Desktop
Synchronization Integration Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
4.2.3 Upgrading the Windows CE or Palm OS IP Clients. . . . . . . . . . . . . . . . . . . . . . . . . . 77
5 Uninstalling ZENworks Handheld Management 79
A Configuring SSL and HTTP Settings 81
A.1 Configuring the SSL and HTTP Communication between the ZENworks Handheld Management
Server and the ZENworks Handheld Management Access Point . . . . . . . . . . . . . . . . . . . . . . 82
A.2 Configuring SSL and HTTP Communication between the ZENworks Handheld Management
Access Point and the Handheld Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
A.3 Changing the Default Ports on the ZENworks Handheld Management Server and ZENworks
Handheld Management Access Point Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
A.4 Changing the Default Ports for the ZENworks Handheld Management Access Point and the
Handheld Devices Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
B Documentation Updates 91
B.1 June 17, 2009 (Support Pack 1 Interim Release 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
B.2 Sep 19, 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
B.3 May 22, 2007 (SP1 R2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
B.4 December 9, 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
B.5 October 7, 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
B.5.1 Installing ZENworks Handheld Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

About This Guide 7
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About This Guide
This Installation Guide consists of comprehensive, conceptual information to help you understand
and install Novell®ZENworks®7 Handheld Management.
The sections include:
Chapter 1, “What Is Novell Handheld Management?,” on page 9
Chapter 2, “Installing ZENworks Handheld Management,” on page 17
Chapter 3, “Installing the ZENworks Handheld Management Access Point and Desktop
Synchronization Integration Software Using a Silent Install,” on page 69
Chapter 4, “Upgrade,” on page 73
Chapter 5, “Uninstalling ZENworks Handheld Management,” on page 79
Appendix A, “Configuring SSL and HTTP Settings,” on page 81
Appendix B, “Documentation Updates,” on page 91
Audience
This guide is intended for system administrators installing ZENworks 7 Handheld Management
software. These users should be familiar with their own network and the hardware configuration of
the management zone where they intend to install this product. A working knowledge of Novell
eDirectoryTM and Novell ConsoleOne®is required.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comment feature at the bottom of each page of the
online documentation, or go to Novell Documentation Feedback site (http://www.novell.com/
documentation/feedback.html) and enter your comments there.
Documentation Updates
For the most recent, updated version of the ZENworks 7 Handheld Management Installation Guide,
visit the Novell ZENworks 7 Web site (http://www.novell.com/documentation/zenworks7).
Additional Documentation
For information about administering ZENworks Handheld Management, see the Novell ZENworks 7
Handheld Management Administration Guide.
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.
A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
trademark.

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When a single pathname can be written with a backslash for some platforms or a forward slash for
other platforms, the pathname is presented with a backslash. Users of platforms that require a
forward slash, such as Linux or UNIX, should use forward slashes as required by your software.

What Is Novell Handheld Management?
1
9
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1
What Is Novell Handheld
Management?
Novell®ZENworks®7 Handheld Management is a directory-enabled systems management package
that puts you in control of your mobile workforce and helps you reduce the cost and burden of
managing handheld devices.
ZENworks 7 Handheld Management is part of the Novell ZENworks 7 product suite, which also
includes ZENworks Desktop Management and ZENworks Server Management. ZENworks
products provide directory-enabled life cycle management for all of your network components. For
more information on the ZENworks product line, see the Novell ZENworks product Web site (http:/
/www.novell.com/products/zenworks).
By leveraging Novell eDirectoryTM and Novell ConsoleOne®, ZENworks Handheld Management
helps you to automate and streamline software distribution; collect software and hardware
inventory; provide policy-based management of your enterprise BlackBerry*, Palm* OS*, and
Windows* CE handheld devices; and remotely view or control your Windows CE handheld devices.
The following sections contain additional information:
Section 1.1, “Supported Devices,” on page 9
Section 1.2, “Features and Benefits,” on page 10
Section 1.3, “Understanding the ZENworks Handheld Management Components,” on page 13
1.1 Supported Devices
ZENworks Handheld Management supports handheld devices that run the following:
Palm OS: ZENworks Handheld Management supports handheld devices that run Palm OS 3.5
and later, including PDA/hybrid phones.
ZENworks Handheld Management also supports expansion cards in Palm OS devices running
Palm OS 4.xand later. Expansion cards are usually referred to as secure digital (SD) cards or
memory sticks.
Any handheld device that runs Palm OS is referred to in this documentation as a Palm OS
device.
Windows CE: ZENworks Handheld Management supports handheld devices that run the
following Windows CE devices:
Windows CE.Net 4.2 devices: Symbol PPT 8800 and Denso BHT -200
Windows CE 2.11 and later, including PDA/hybrid phones
Windows Mobile 5
Windows Mobile 6
Any handheld device that runs Windows CE (including a Pocket PC) is referred to in this
documentation as a Windows CE device.

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RIM OS: ZENworks Handheld Management supports BlackBerry 850/857 devices using the
DataTAC* network and BlackBerry 950/957 devices using the Mobitex* network. It also
provides support for BlackBerry 6000, 7000, and 8000 series devices.
Any handheld device that runs RIM OS is referred to in this documentation as a BlackBerry
device.
1.2 Features and Benefits
The following sections describe the key ZENworks Handheld Management features and their
benefits:
Section 1.2.1, “Connections,” on page 10
Section 1.2.2, “Using Policies to Manage Handheld Devices,” on page 10
Section 1.2.3, “Distributing Software and Files,” on page 12
Section 1.2.4, “Collecting Software and Hardware Inventory,” on page 13
1.2.1 Connections
ZENworks Handheld Management is optimized for low bandwidth, unreliable communication
channels using queued messaging, compression, and checkpoint/restart strategies, and it does not
require the mobile user to make special connections to the LAN.
For Palm OS and Windows CE devices, ZENworks Handheld Management uses the user’s normal
connection mechanism (TCP/IP connections or synchronization software, such as Palm HotSync* or
Microsoft* ActiveSync*) to transfer data between the ZENworks Handheld Management Access
Point and the handheld device.
BlackBerry devices use the BlackBerry wireless e-mail platform to transfer data between the
ZENworks Handheld Management Access Point and the device.
1.2.2 Using Policies to Manage Handheld Devices
In ZENworks Handheld Management, a policy is a set of rules that defines how handheld devices
can be configured and controlled, including security options, application availability, file retrieval,
remotely control or view, and more. Policies are contained within policy packages, where they are
also administered and customized.
ZENworks Handheld Management provides the following types of policies:
User-based policies: Lets you manage handheld devices based on user credentials stored in
eDirectory.
Handheld-based policies: Lets you manage handheld devices without user authentication.

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Using ConsoleOne, you can create, configure, and associate policies to do the following:
Ensure that a password is set on BlackBerry, Palm OS, and Windows CE devices.
Because sensitive business information is stored on handheld devices (meeting notes, contact
lists, and so forth), your organization might have guidelines that all handheld devices must be
password-protected. Using the Security policies, you can ensure that each enterprise device has
a password set. If a password is not set on a handheld device, the user is prompted to set one.
You can also specify enhanced password settings for Palm OS and Windows CE devices.
Specify which applications are to be allowed or removed on Palm OS and Windows CE
devices, and which applications are not allowed to be accessed on Windows CE devices.
You can specify a list of software programs that are allowed to be installed on Palm OS
devices. Using the Palm Configuration policy, you can ensure that each Palm OS device in your
organization has only authorized software programs installed. If a user installs an unauthorized
program, the application is automatically removed according to the policy schedule or when the
user synchronizes the device. Using the WinCE Configuration policy, you can specify which
programs you want to include on the Start menu (on a Pocket PC) or on the desktop (on a
handheld PC).
Associate different applications with the buttons on Palm OS and Windows CE devices.
By default, Palm OS and Windows CE devices have specific applications assigned to the
buttons on the actual handheld devices. Your organization might have several applications that
are used frequently. Using the Configuration policies, you can associate different applications
to those buttons, making these applications more accessible and your users more productive.
Specify general settings for Palm OS devices, such as Auto Off, sounds, alarms, beam states,
and more.
You can ensure that each Palm OS device in your organization has the same general settings.
Using the Palm Configuration policy, you can ensure that all enterprise handheld devices are
consistent across your organization to help lower help desk costs.
Set the automatic power-off and timeout values for the battery and AC adapters for Windows
CE devices.
You can ensure that each Windows CE device in your organization has the same power
settings. Using the WinCE Configuration policy, you can make your users more productive by
preventing battery power loss to idle Windows CE devices.
Specify files to retrieve from Palm OS and Windows CE devices to store on the network.
You can ensure that mission-critical information is retrieved from handheld devices and copied
to a network location. Using the File Retrieval policies, the files that you specify are retrieved
from the device and copied to the network location you specify. You can then back up these
files during your normal network backup process.
Synchronize the device password on the Handheld device with the user’s network (eDirectory)
password
You can set a user’s network (eDirectory) password as the device password for the Palm OS
and Windows CE devices using the Palm Security and Win CE security policies respectively.
Perform Remote Control or Remote View operations on the Windows CE devices
The administrator or remote users can remotely control or view the Windows CE devices using
the WinCE Remote Management policy.

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Define the order in which the handheld devices can connect to multiple ZENworks Handheld
Management Access Points
You can now assign multiple ZENworks Handheld Management Access Points to a Palm OS or
Windows CE device and also define the order of the Access Points to which the device must
connect to using the Access Point Configuration policy. If the device is unable to connect to the
ZENworks Handheld Management Access Point configured first in the policy, then it
automatically tries to connect to the ZENworks Handheld Management Access Point
configured next.
1.2.3 Distributing Software and Files
Because handheld devices are rarely available at a central location for updating, you need a
mechanism to distribute files to them, so that mobile users are kept current with the latest
applications, including bug fixes, application updates, and so forth.
ZENworks Handheld Management provides this mechanism by allowing you to distribute
applications and install them on remote handheld devices at your convenience. You can now specify
the date and time when you want to install the Handheld Application object files on the device by
configuring date and time in the object’s properties. This helps you in synchronizing the software
updates across the handheld devices at the same time even when the devices are not connected to the
network.
You can even schedule distributions to recur so that handheld devices are updated with the latest
files when any components of an application change.
NOTE: ZENworks Handheld Management supports software distribution to BlackBerry devices
when the device is synchronized with a cradle; ZENworks Handheld Management does not support
software distribution to BlackBerry devices using wireless synchronization.
ZENworks Handheld Management provides a comprehensive mechanism for scheduling software
distributions to run on handheld devices. The scheduling and management of software distributions
and software clients is performed from ConsoleOne.
ZENworks Handheld Management provides you with the following benefits:
Table 1-1 ZENworks 7 Handheld Management Benefits
Benefit Description
Centralized
scheduling
Software distributions are scheduled using ConsoleOne. The administrator
specifies:
The files to distribute
When distributions should run
When applications are installed
How frequently distributions should run

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1.2.4 Collecting Software and Hardware Inventory
Managing software and hardware assets is a critical function. By keeping up-to-date inventories,
you can use ZENworks Handheld Management to do the following:
Ensure licensing compliance.
ZENworks Handheld Management identifies the number of handheld devices and the number
of copies of an application that are installed on those devices so you can easily verify the
license count against your internal records.
Plan for software and hardware upgrades.
If you decide to update to a specific version of an application or you decide that a certain
amount of RAM is required for a new application that has been deployed, ZENworks Handheld
Management helps you to quickly identify which handheld devices need to be upgraded and
how many components you need to order.
1.3 Understanding the ZENworks Handheld
Management Components
The following sections provide an overview of the key components of ZENworks Handheld
Management:
Section 1.3.1, “ConsoleOne,” on page 14
Section 1.3.2, “ZENworks Handheld Management Server,” on page 14
Section 1.3.3, “Handheld Client,” on page 14
Section 1.3.4, “Access Point,” on page 14
Monitoring After software distributions are run, result information is sent to the ZENworks
Handheld Management Server, so you can analyze the state of distributions and
devices, including:
Overall status for all distributions in the system
Details about failed distributions
Distribution output
Reporting ZENworks Handheld Management reporting provides detailed reports about your
handheld devices and your entire ZENworks Handheld Management system.
For example, you can easily generate a report about all software distributions that
have run for a specific handheld device or you can generate a report about all
applications installed on your handheld devices.
Automatic
Grouping
The ZENworks Handheld Management querying capabilities allow administrators to
automatically create criteria-based device groups so they do not need to create
them manually.
For example, administrators can use queries to help them automatically populate
device groups so that all devices with StrongARM processors are in one group, all
MIPS devices are in another group, and so forth.
Benefit Description

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1.3.1 ConsoleOne
ConsoleOne is the administration tool for ZENworks Handheld Management. ConsoleOne lets you
perform policy-based handheld device management. It also lets you view all hardware and software
inventory (both for a specific device or for all of the devices in your system); build queries, and view
reports; and remotely control or view the handheld devices.
1.3.2 ZENworks Handheld Management Server
The ZENworks Handheld Management Server runs as a service on a Windows machine. The
ZENworks Handheld Management Server is the central point of the ZENworks Handheld
Management setup and is responsible for managing communications with all clients and
maintaining distribution schedules and distribution results for the setup.
1.3.3 Handheld Client
The handheld client is a ZENworks Handheld Management component that can be installed on
BlackBerry, Palm OS, and Windows CE devices.
The handheld client installs applications, collects software and hardware inventory for each device,
and enforces policies.
1.3.4 Access Point
Handheld devices do not directly communicate with the ZENworks Handheld Management Server
service. Instead handheld devices communicate with the ZENworks Handheld Management Access
Point, which then communicates with the ZENworks Handheld Management Server service.
When you install the ZENworks Handheld Management Server using the installation program, the
ZENworks Handheld Management Access Point is automatically installed on the same computer.
Depending on your environment, however, you can also install the ZENworks Handheld
Management Access Point on other computers running Windows that communicate through TCP/IP
with the ZENworks Handheld Management Server. For example, you might want to install the
ZENworks Handheld Management Access Point on additional computers to distribute the
communication load and to provide better support for WAN configurations. The ZENworks
Handheld Management Access Point manages application and policy delivery and sends results of
application installations and policy enforcements back to the ZENworks Handheld Management
Server.
1.3.5 Desktop Synchronization Integration Software
The ZENworks Handheld Management Desktop Synchronization Integration Software is required
on machines where handheld devices cradle or synchronize using Microsoft* ActiveSync or Palm
HotSync. If handheld devices can connect wirelessly or via an Ethernet cradle to the ZENworks
Handheld Management Access Point, the Desktop Synchronization Integration is not required.
The Desktop Synchronization Integration Software is also required on machines if you want to use
ZENworks Handheld Management to distribute software to BlackBerry devices. The Desktop
Synchronization Integration Software is required for Palm OS devices that do not support TCP/IP
communications.

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When you install the ZENworks Handheld Management Server or the ZENworks Handheld
Management Access Point using the installation program, the ZENworks Handheld Management
Desktop Synchronization Integration Software is automatically installed on the same computer.

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Installing ZENworks Handheld Management
2
17
novdocx (en) 13 May 2009
2
Installing ZENworks Handheld
Management
The following sections describe how to plan for and install Novell®ZENworks®7 Handheld
Management software:
Section 2.1, “Planning the Installation,” on page 17
Section 2.2, “Performing Pre-installation Tasks,” on page 20
Section 2.3, “Installing ZENworks Handheld Management Server Components,” on page 25
Section 2.4, “Installing the Handheld Clients,” on page 44
Section 2.5, “Performing Post-Installation Tasks,” on page 65
2.1 Planning the Installation
The following sections help you understand the requirements for each component of a ZENworks
Handheld Management installation and give you additional information to consider as you plan for
and install ZENworks Handheld Management:
Section 2.1.1, “eDirectory and ConsoleOne Requirements,” on page 17
Section 2.1.2, “ZENworks Handheld Management Server Requirements,” on page 17
Section 2.1.3, “ZENworks Handheld Management Access Point Requirements,” on page 18
Section 2.1.4, “Handheld Client Requirements,” on page 18
Section 2.1.5, “Desktop Synchronization Integration Software Requirements,” on page 19
Section 2.1.6, “Firewall Considerations,” on page 20
2.1.1 eDirectory and ConsoleOne Requirements
ZENworks Handheld Management requires Novell eDirectoryTM 8.7 or later, and Novell
ConsoleOne®1.3.6 or later.
For more information about eDirectory, see the Novell eDirectory Web site (http://www.novell.com/
products/edirectory).
For more information about ConsoleOne, see ConsoleOne on the Novell Management Consoles
Web site (http://www.novell.com/products/consoles/).
The ZENworks 7 Companion 1 CD contains the ConsoleOne and the eDirectory software.
2.1.2 ZENworks Handheld Management Server Requirements
The machine with the ZENworks Handheld Management Server should meet the following
requirements:
Windows 2000 server with Service Pack 4 or later installed, or Windows Server 2003
A Pentium* or higher processor

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30 MB of disk space at the time of installation
A minimum of 128 MB of RAM
The Novell ClientTM if you want to access Novell NetWare®volumes to store application data
or retrieved files
For step-by-step installation information, see Section 2.3.1, “Installing the ZENworks Handheld
Management Server,” on page 25.
2.1.3 ZENworks Handheld Management Access Point
Requirements
The machine with the ZENworks Handheld Management Access Point software should meet the
following requirements:
Windows 2000 server with Service Pack 4 or later installed, or Windows Server 2003
A Pentium or higher processor
30 MB of disk space at the time of installation
A minimum of 128 MB of RAM
For more information, see Section 2.3.2, “Installing the ZENworks Handheld Management Access
Point on Additional Computers,” on page 35.
2.1.4 Handheld Client Requirements
ZENworks Handheld Management supports handheld devices running the following:
BlackBerry devices:
BlackBerry 850/857 devices using the DataTAC network
BlackBerry 950/957 devices using the Mobitex network
BlackBerry 6000, 7000, and 8000 series devices
Palm OS version 3.5 or later
Windows CE version 2.11 or later, including Pocket PCs
Windows CE.Net 4.2 devices such as Symbol PPT 8800 and Denso BHT-200
Windows Mobile 5
Windows Mobile 6
The handheld client is the ZENworks Handheld Management component that is installed on each
managed handheld device in your system. The handheld client installs applications, collects
software and hardware inventory for each device, and enforces policies.
ZENworks Handheld Management provides the following types of handheld clients:
“Windows CE IP Client” on page 19
“Palm OS IP Client” on page 19
“Palm HotSync Client” on page 19
“RIM BlackBerry Client” on page 19

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Windows CE IP Client
The Windows CE IP client is the software that manages Windows CE devices. The Windows CE IP
client can be installed on Windows CE devices running Windows CE version 2.11 and later
(including Pocket PCs), or Windows CE.Net 4.2 devices such as Symbol PPT 8800 and Denso BHT-
200.
For more information, see Section 2.4.1, “Installing the Windows CE IP Client,” on page 44.
Palm OS IP Client
The Palm OS IP client is the software that manages Palm OS devices that use IP instead of third-
party software to synchronize. The Palm IP client can be installed on Palm OS devices running Palm
OS version 3.5 and later.
For more information, see Section 2.4.2, “Installing the Palm OS IP Client,” on page 48.
Palm HotSync Client
If you are using Palm HotSync to synchronize Palm OS devices, you should install the Desktop
Synchronization Integration Software. For more information, see Section 2.1.5, “Desktop
Synchronization Integration Software Requirements,” on page 19.
RIM BlackBerry Client
The RIM BlackBerry client is the software the manages BlackBerry devices communicating over
the BlackBerry wireless network. The RIM BlackBerry client can be installed on BlackBerry 850/
857 devices using the DataTAC network and BlackBerry 950/957 devices using the Mobitex
network.
For more information, see Section 2.4.3, “Installing the RIM BlackBerry Client,” on page 53.
Java-Based BlackBerry Client
The Novell ZENworks 7 Handheld Management Agent for Java BlackBerry Devices is the software
for extending ZENworks Handheld Management capabilities to Java-based Blackberry devices. The
Novell ZENworks 7 Handheld Management Agent for Java BlackBerry Devices can be installed on
BlackBerry 6000, 7000, and 8000 series devices.
For more information, see Section 2.4.4, “Installing the Java-Based BlackBerry Client,” on page 57.
2.1.5 Desktop Synchronization Integration Software
Requirements
The machine with the ZENworks Handheld Management Desktop Synchronization Integration
Software should meet the following requirements:
Windows 2000 server or workstation with Service Pack 4 installed, Windows XP Professional
workstation with Service Pack 2 installed, or Windows 2003
A Pentium or higher processor
20 MB of disk space at the time of installation
A minimum of 64 MB of RAM

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One of the following third-party synchronization software packages must be installed for devices to
synchronize:
Palm HotSync Manager, version 3.0 or later
Microsoft ActiveSync, version 3.1 or later
If you use ActiveSync to manage your Windows CE devices, Internet Explorer 4.0 or later must
be installed before installing the Desktop Synchronization Integration Software on the
computer.
For more information about configuring synchronization packages for use with ZENworks
Handheld Management, see Section 2.4.5, “Installing Desktop Synchronization Integration
Software,” on page 58.
2.1.6 Firewall Considerations
If computers on which the ZENworks Handheld Management Access Point is installed are
connecting from outside of a firewall (for example, from the Internet) to the ZENworks Handheld
Management Server, the following information might be useful in configuring your firewall.
The ZENworks Handheld Management Access Point connects to the ZENworks Handheld
Management Server using TCP port 2398. ZENworks Handheld Management IP agents on
handheld devices connect using TCP port 2400. Your firewall should be configured to allow
these incoming connections.
Additionally, for optimum performance, the firewall should allow outgoing UDP packets (from
the ZENworks Handheld Management Server to ZENworks Handheld Management Access
Point machines) on UDP port 2398.
If you enable HTTP encapsulation, configuring your firewall is not necessary because data
transmitted is converted into an HTTP format so that it can pass through routers that
specifically block non-HTTP traffic. For more information, see Appendix A, “Configuring SSL
and HTTP Settings,” on page 81.
2.2 Performing Pre-installation Tasks
Before installing the ZENworks Handheld Management Server, complete the following tasks:
Section 2.2.1, “Creating the ZENworks Handheld Management Server’s Windows User
Account,” on page 20
Section 2.2.2, “Creating the Service Object’s User Account,” on page 21
Section 2.2.3, “Creating a MAPI Profile (BlackBerry Device Support Only),” on page 22
Section 2.2.4, “Schema Extension and Product Licensing,” on page 22
2.2.1 Creating the ZENworks Handheld Management Server’s
Windows User Account
The ZENworks Handheld Management Server requires a valid Windows user account that is a
member of the Administrators group on the local machine in order to log in as a service and to
access the ZENworks Handheld Management database and application data.