Novell ZENWORKS HANDELD MANAGEMENT 7 SP1 IR4 User manual

Novell®
www.novell.com
novdocx (en) 13 May 2009
AUTHORIZED DOCUMENTATION
Novell ZENworks 7 Handheld Management Installation Guide
ZENworks ®
Handheld Management
7SP1IR4
June 17, 2009
Installation Guide

novdocx (en) 13 May 2009
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Contents 5
Contents
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About This Guide 7
1 What Is Novell Handheld Management? 9
1.1 Supported Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.2 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.2.1 Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.2.2 Using Policies to Manage Handheld Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.2.3 Distributing Software and Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.2.4 Collecting Software and Hardware Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.3 Understanding the ZENworks Handheld Management Components. . . . . . . . . . . . . . . . . . . . 13
1.3.1 ConsoleOne. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.3.2 ZENworks Handheld Management Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.3.3 Handheld Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.3.4 Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.3.5 Desktop Synchronization Integration Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2 Installing ZENworks Handheld Management 17
2.1 Planning the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2.1.1 eDirectory and ConsoleOne Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2.1.2 ZENworks Handheld Management Server Requirements . . . . . . . . . . . . . . . . . . . . . 17
2.1.3 ZENworks Handheld Management Access Point Requirements. . . . . . . . . . . . . . . . 18
2.1.4 Handheld Client Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2.1.5 Desktop Synchronization Integration Software Requirements . . . . . . . . . . . . . . . . . 19
2.1.6 Firewall Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2.2 Performing Pre-installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2.2.1 Creating the ZENworks Handheld Management Server’s Windows User Account. . 20
2.2.2 Creating the Service Object’s User Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2.2.3 Creating a MAPI Profile (BlackBerry Device Support Only). . . . . . . . . . . . . . . . . . . . 22
2.2.4 Schema Extension and Product Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2.3 Installing ZENworks Handheld Management Server Components . . . . . . . . . . . . . . . . . . . . . 25
2.3.1 Installing the ZENworks Handheld Management Server . . . . . . . . . . . . . . . . . . . . . . 25
2.3.2 Installing the ZENworks Handheld Management Access Point on Additional
Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
2.3.3 Installing ConsoleOne Snap-Ins on an Existing ConsoleOne Installation . . . . . . . . . 41
2.4 Installing the Handheld Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
2.4.1 Installing the Windows CE IP Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
2.4.2 Installing the Palm OS IP Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
2.4.3 Installing the RIM BlackBerry Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
2.4.4 Installing the Java-Based BlackBerry Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
2.4.5 Installing Desktop Synchronization Integration Software. . . . . . . . . . . . . . . . . . . . . . 58
2.5 Performing Post-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
2.5.1 Creating the Handheld Service Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
2.5.2 Setting Up a Handheld Import Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

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3 Installing the ZENworks Handheld Management Access Point and Desktop
Synchronization Integration Software Using a Silent Install 69
4 Upgrade 73
4.1 What’s New in This Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
4.1.1 Upgrading from ZENworks 6.5 Handheld Management . . . . . . . . . . . . . . . . . . . . . . 73
4.1.2 Synchronizing the Device Password on the Handheld Device with the User’s Network
Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
4.1.3 Remotely Viewing or Controlling the IP-Enabled Windows CE Devices . . . . . . . . . . 74
4.1.4 Assigning Multiple ZENworks Handheld Management Access Points to a Handheld
Device and Defining the Order of the Access Points to Which the Device Must
Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
4.1.5 . Installing Software at a Predefined Time Even When the Device is Not Connected to
the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
4.1.6 Uninstalling Software from Windows CE Devices Using the Handheld Policy . . . . . 75
4.1.7 Deleting Files from Palm or Windows CE Devices Using the Handheld Policy . . . . . 75
4.2 Upgrading from ZENworks 6.5 Handheld Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
4.2.1 Upgrading the ZENworks Handheld Management Server Software . . . . . . . . . . . . . 75
4.2.2 Upgrading the ZENworks Handheld Management Access Point or the Desktop
Synchronization Integration Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
4.2.3 Upgrading the Windows CE or Palm OS IP Clients. . . . . . . . . . . . . . . . . . . . . . . . . . 77
5 Uninstalling ZENworks Handheld Management 79
A Configuring SSL and HTTP Settings 81
A.1 Configuring the SSL and HTTP Communication between the ZENworks Handheld Management
Server and the ZENworks Handheld Management Access Point . . . . . . . . . . . . . . . . . . . . . . 82
A.2 Configuring SSL and HTTP Communication between the ZENworks Handheld Management
Access Point and the Handheld Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
A.3 Changing the Default Ports on the ZENworks Handheld Management Server and ZENworks
Handheld Management Access Point Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
A.4 Changing the Default Ports for the ZENworks Handheld Management Access Point and the
Handheld Devices Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
B Documentation Updates 91
B.1 June 17, 2009 (Support Pack 1 Interim Release 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
B.2 Sep 19, 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
B.3 May 22, 2007 (SP1 R2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
B.4 December 9, 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
B.5 October 7, 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
B.5.1 Installing ZENworks Handheld Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

About This Guide 7
novdocx (en) 13 May 2009
About This Guide
This Installation Guide consists of comprehensive, conceptual information to help you understand
and install Novell®ZENworks®7 Handheld Management.
The sections include:
Chapter 1, “What Is Novell Handheld Management?,” on page 9
Chapter 2, “Installing ZENworks Handheld Management,” on page 17
Chapter 3, “Installing the ZENworks Handheld Management Access Point and Desktop
Synchronization Integration Software Using a Silent Install,” on page 69
Chapter 4, “Upgrade,” on page 73
Chapter 5, “Uninstalling ZENworks Handheld Management,” on page 79
Appendix A, “Configuring SSL and HTTP Settings,” on page 81
Appendix B, “Documentation Updates,” on page 91
Audience
This guide is intended for system administrators installing ZENworks 7 Handheld Management
software. These users should be familiar with their own network and the hardware configuration of
the management zone where they intend to install this product. A working knowledge of Novell
eDirectoryTM and Novell ConsoleOne®is required.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comment feature at the bottom of each page of the
online documentation, or go to Novell Documentation Feedback site (http://www.novell.com/
documentation/feedback.html) and enter your comments there.
Documentation Updates
For the most recent, updated version of the ZENworks 7 Handheld Management Installation Guide,
visit the Novell ZENworks 7 Web site (http://www.novell.com/documentation/zenworks7).
Additional Documentation
For information about administering ZENworks Handheld Management, see the Novell ZENworks 7
Handheld Management Administration Guide.
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.
A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
trademark.

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When a single pathname can be written with a backslash for some platforms or a forward slash for
other platforms, the pathname is presented with a backslash. Users of platforms that require a
forward slash, such as Linux or UNIX, should use forward slashes as required by your software.

What Is Novell Handheld Management?
1
9
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1
What Is Novell Handheld
Management?
Novell®ZENworks®7 Handheld Management is a directory-enabled systems management package
that puts you in control of your mobile workforce and helps you reduce the cost and burden of
managing handheld devices.
ZENworks 7 Handheld Management is part of the Novell ZENworks 7 product suite, which also
includes ZENworks Desktop Management and ZENworks Server Management. ZENworks
products provide directory-enabled life cycle management for all of your network components. For
more information on the ZENworks product line, see the Novell ZENworks product Web site (http:/
/www.novell.com/products/zenworks).
By leveraging Novell eDirectoryTM and Novell ConsoleOne®, ZENworks Handheld Management
helps you to automate and streamline software distribution; collect software and hardware
inventory; provide policy-based management of your enterprise BlackBerry*, Palm* OS*, and
Windows* CE handheld devices; and remotely view or control your Windows CE handheld devices.
The following sections contain additional information:
Section 1.1, “Supported Devices,” on page 9
Section 1.2, “Features and Benefits,” on page 10
Section 1.3, “Understanding the ZENworks Handheld Management Components,” on page 13
1.1 Supported Devices
ZENworks Handheld Management supports handheld devices that run the following:
Palm OS: ZENworks Handheld Management supports handheld devices that run Palm OS 3.5
and later, including PDA/hybrid phones.
ZENworks Handheld Management also supports expansion cards in Palm OS devices running
Palm OS 4.xand later. Expansion cards are usually referred to as secure digital (SD) cards or
memory sticks.
Any handheld device that runs Palm OS is referred to in this documentation as a Palm OS
device.
Windows CE: ZENworks Handheld Management supports handheld devices that run the
following Windows CE devices:
Windows CE.Net 4.2 devices: Symbol PPT 8800 and Denso BHT -200
Windows CE 2.11 and later, including PDA/hybrid phones
Windows Mobile 5
Windows Mobile 6
Any handheld device that runs Windows CE (including a Pocket PC) is referred to in this
documentation as a Windows CE device.

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RIM OS: ZENworks Handheld Management supports BlackBerry 850/857 devices using the
DataTAC* network and BlackBerry 950/957 devices using the Mobitex* network. It also
provides support for BlackBerry 6000, 7000, and 8000 series devices.
Any handheld device that runs RIM OS is referred to in this documentation as a BlackBerry
device.
1.2 Features and Benefits
The following sections describe the key ZENworks Handheld Management features and their
benefits:
Section 1.2.1, “Connections,” on page 10
Section 1.2.2, “Using Policies to Manage Handheld Devices,” on page 10
Section 1.2.3, “Distributing Software and Files,” on page 12
Section 1.2.4, “Collecting Software and Hardware Inventory,” on page 13
1.2.1 Connections
ZENworks Handheld Management is optimized for low bandwidth, unreliable communication
channels using queued messaging, compression, and checkpoint/restart strategies, and it does not
require the mobile user to make special connections to the LAN.
For Palm OS and Windows CE devices, ZENworks Handheld Management uses the user’s normal
connection mechanism (TCP/IP connections or synchronization software, such as Palm HotSync* or
Microsoft* ActiveSync*) to transfer data between the ZENworks Handheld Management Access
Point and the handheld device.
BlackBerry devices use the BlackBerry wireless e-mail platform to transfer data between the
ZENworks Handheld Management Access Point and the device.
1.2.2 Using Policies to Manage Handheld Devices
In ZENworks Handheld Management, a policy is a set of rules that defines how handheld devices
can be configured and controlled, including security options, application availability, file retrieval,
remotely control or view, and more. Policies are contained within policy packages, where they are
also administered and customized.
ZENworks Handheld Management provides the following types of policies:
User-based policies: Lets you manage handheld devices based on user credentials stored in
eDirectory.
Handheld-based policies: Lets you manage handheld devices without user authentication.