NOVIMED HEARING Pro Wireless User manual

NoviMed Pro Wireless
OTC Hearing Aids
User Manual

1
WARNING: If you are younger than 18, do not use this.
You should go to a doctor, preferably an ear-nose-
throat doctor (an ENT), because your condition needs
specialized care. Over-the-counter hearing aids are
only for users who are age 18 or older.
This OTC hearing aid is for users who are 18 and older.
People who are younger than 18 with hearing loss should see
a doctor, preferably an ENT, because they may need medical
testing and management. Hearing loss can aect speech and
learning, so professional fitting and continuing care are also
important.
WARNING: When to See a Doctor
If you have any of the problems listed below, please see a
doctor, preferably an ear-nose-throat doctor (an ENT).
• Your ear has a birth defect or an unusual shape. Your ear
was injured or deformed in an accident
• You saw blood, pus, or fluid coming out of your ear in the
past 6 months
• Your ear feels painful or uncomfortable
• You have a lot of ear wax, or you think something could be
in your ear
• You get really dizzy or have a feeling of spinning or
swaying (called vertigo)
• Your hearing changed suddenly in the past 6 months
• Your hearing changes: it gets worse then gets better again
• You have worse hearing in one ear
• You hear ringing or buzzing in only one ear

2
WARNING: This hearing aid should not cause pain when
inserting it.
Remove this device from your ear if it causes pain or
discomfort when you insert or place it. To try again,
make sure to follow the instructions. If you feel pain or
discomfort again, contact the manufacturer. If your pain or
discomfort doesn’t go away, contact your hearing healthcare
professional. You can also report this to FDA as an adverse
event according to the instructions that appear later.
Caution: This is not hearing protection.
You should remove this device if you experience overly loud
sounds, whether short or long-lasting. If you’re in a loud
place, you should use the right kind of hearing protection
instead of wearing this device. In general, if you would use
ear plugs in a loud place, you should remove this device and
use ear plugs.
Caution: The sound output should not be uncomfortable or
painful.
You should turn down the volume or remove the device if
the sound output is uncomfortably loud or painful. If you
consistently need to turn the volume down, you may need to
further adjust your device.

3
Note: If you remain concerned, consult a professional.
If you try this device and continue to struggle with or remain
concerned about your hearing, you should consult with a
hearing healthcare professional.
Note: What you might expect when you start using a
hearing aid.
A hearing aid can benefit many people with hearing loss.
However, you should know it will not restore normal hearing,
and you may still have some diculty hearing over noise.
Further, a hearing aid will not prevent or improve a medical
condition that causes hearing loss.
People who start using hearing aids sometimes need a few
weeks to get used to them. Similarly, many people find that
training or counseling can help them get more out of their
devices.
If you have hearing loss in both ears, you might get more
out of using hearing aids in both, especially in situations
that make you tired from listening–for example, noisy
environments.
Caution: You might need medical help if a piece gets stuck
in your ear.
If any part of your hearing aid, like the eartip, gets stuck in
your ear, and you can’t easily remove it with your fingers,
get medical help as soon as you can. You should not try to
use tweezers or cotton swabs because they can push the
part further into your ear, injuring your eardrum or ear canal,
possibly seriously.

4
Note: Tell FDA about injuries, malfunctions, or other
adverse events.
To report a problem involving your hearing aid, you should
submit information to FDA as soon as possible after the
problem. FDA calls them “adverse events,” and they might
include: skin irritation in your ear, injury from the device (like
cuts or scratches, or burns from an overheated battery),
pieces of the device getting stuck in your ear, suddenly
worsening hearing loss from using the device, etc.
Instructions for reporting are available at https://www.fda.
gov/Safety/MedWatch, or call 1-800-FDA-1088. You can also
download a form to mail to FDA.

5
1. Getting Started 8
Download the App 9
What’s in the Box 10
Wireless Connectivity 11
Streaming for iOS
Connecting Your Hearing Aids to
Your Phone and the App
Clearing Saved Bonds in Your Hearing Aids 13
Hearing Aid Parts 14
Battery Door Positions 15
Installing the Battery 16
2. Setting Up Your Hearing Aids 17
Left and Right Indicators
Inserting Your Hearing Aids in Your Ears 18
Physical Fit of Your Hearing Aids 19
Removing Your Hearing Aids from Your Ears
Selecting Eartip Size 20
Selecting Eartip Type 21
Selecting Your Cable 22
Adjusting the Volume & Programs 23
Rocker Switch Volume Control
Mobile App Volume Control 24
Mobile App Streaming Volume Control 25
Programs 26
Mobile App Program Control
Rocker Switch Program Control 27
Adjusting Sound Quality of Programs 28
Table of Contents

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3. Care and Maintenance of Your Hearing Aids 30
Cleaning Your Hearing Aids
Component Replacement Recommendations 31
Replacing the Battery 32
Replacing the Cable 33
Replacing an Eartip 34
Inspecting the Eartips 35
Hearing Aid Storage 36
Hearing Aid Troubleshooting
Mobile App Troubleshooting 41
Service and Warranty 44
Hearing Aid Repair
Available Replacement Components 45
4. Product Specifications 46
Operating Conditions
Conditions Causing Adverse Eect 47
Storage Conditions
Features 48
Technical Data 50
Wireless Information 51
Table of Contents

7
5. Safety, Regulatory and Legal Information 57
Keep Out Reach of Children and Pets
Warnings and Cautions
Intended Use 60
Indications for Use
Validation Data
Legal 61
Symbols and Descriptions 62
Important Information from the FDA
Children with Hearing Loss 63
Table of Contents

8
Congratulations on purchasing your new NoviMed Pro
Wireless OTC Hearing Aids! In this User Manual is a brief
introduction to the product and an explanation on how your
hearing aids work. Delivered in these little hearing aids are
state-of-the-art digital signal processing features based on
the latest advances in hearing science. This product has been
finely tuned by us to create an elite listening experience.
Getting Started
1

9
You can use the NoviMed Hearing mobile app to choose
situational programs, adjust hearing aid volume, and adjust
sound quality settings.
Download the App
2. Find the NoviMed Hearing app icon in your phone and
tap on it to open the app. Refer to page 11 to connect
your hearing aids to your phone using the app.
1. Download and install the NoviMed Hearing app from the
App Store® or on Google Play™.
NoviMed
Hearing

10
What’s in the Box
Hearing Aids (1 Pair)
Open Eartips
Closed Eartips
Small (2) Medium
(2 Installed)
Large (2)
Small (2) Medium (2) Large (2)
Hearing Aid Wax
Loop and Brush (1)
8 Size 312 Batteries (1 Pack)
Carry Case (1)
Wax Guard Kit (1)
(Not Shown)

11
Connecting Your Hearing Aids to
Your Phone and the App (Pairing)
You need to “Pair” your phone with both hearing aids to use
the app. The app will help you Pair your hearing aids after the
initial hearing aid tutorial or you can pair your hearing aids
before installing the app with the steps below.
Note: For first time use, the Android app will request location
permissions and an the iPhone app will request Bluetooth
permissions. You must allow these requests.
If you currently have other hearing aids “Paired” with your
phone, you need to “Unpair” (Android) or “Forget” (iOS) your
Wireless Connectivity
Your hearing aids use Bluetooth® Low Energy (BLE)
technology to communicate with a paired smart device (e.g.
your smart phone) and also to communicate between the
left and right hearing aids.
Streaming for iOS
Apple® iOS users have Made-for-iPhone® audio streaming
built right in. This allows you to hear your phone calls and
media audio from music, movies, podcasts, etc. directly in
both of your hearing aids.
Note: You will need to hold your phone near your mouth
during a phone call so the person can hear you clearly on
the other end.

12
current hearing aids before pairing your new hearing aids
(refer to page 13).
After your hearing aids are paired to your phone, the app will
automatically connect with your hearing aids when they are
powered on and within range of your phone. If you experience
any problems connecting to your hearing aids, refer to the
Mobile App Troubleshooting section on page 41.
How to Pair your hearing aids to your phone:
Open and close the battery doors on both hearing aids with
fresh batteries to put the hearing aids in Pairing mode for 3
minutes.
On Android:
1. Go to your phone Settings > Connections > Bluetooth.
2. Tap the first NoviMed Pro W name under Available
Devices aid then tap Pair.
3. Tap the second NoviMed Pro W name under Available
Devices aid then tap Pair.
On iPhone:
1. Go to your phone Settings > Accessibility > Hearing
Devices.
2. Select the NoviMed hearing aids name then tap Pair
both times the message appears.
After pairing is complete, open the app to connect and
control your hearing aids.

13
Clearing Saved Bonds in Your
Hearing Aids and Phone (Unpairing)
Sometimes to resolve Bluetooth connection issues you need
to remove any existing pairing connections (aka “bonds”) in
your hearing aids and phone to make new ones.
How to “Unpair” (Android) or “Forget” (iOS) older hearing
aids on your phone before “Pairing” new hearing aids:
On Android:
1. Go to your phone Settings > Connections > Bluetooth.
2. Tap the left hearing aid gear icon, then tap Unpair.
3. Tap the right hearing aid gear icon, then tap Unpair.
On iPhone:
1. Go to your phone Settings > Accessibility > Hearing
Devices.
2. Tap your old hearing aids, then tap “Forget this Device”.
How to Delete Bonds on your hearing aids:
1. Turn ON your hearing aids (refer to page 15) and insert
them in your ears (refer to page 18).
2. Press and hold down the bottom switch on the rocker
switches for about 10 seconds until you hear the voice
alert “Delete bonds”, then release the switch.
Note: Clearing hearing aid bonds requires you to Unpair/
Forget any current hearing aids before trying to pair your
hearing aids to a phone again (refer to page 11).

14
Hearing Aid Parts
Directional
Microphones
Rocker Switch
Program/Volume
Bottom
Switch
Top Switch
Battery Door Handle
Eartip
Speaker
Cable

15
The ON position is when the battery door is fully closed.
When the battery door is in the fully closed position with a
functioning battery installed, your hearing aid will power on
and be ready to use.
The OPEN position is when the battery door is fully open.
When the battery door is fully open, the battery is accessible
for removal and replacement.
The OFF position of the battery door is located between
fully closed and fully open. It is used to turn your hearing aid
OFF without allowing the battery to fall out of your hearing
aid. When your hearing aid is not in use, open the battery
door to the OFF position. This will avoid draining the battery
and extend the battery life. This is especially important
to do before you go to sleep at night. It is acceptable to
completely open the battery door as well.
Battery Door Positions
The battery door has three positions: ON (fully closed), OFF
(partially open), and OPEN.
OPEN PositionOFF PositionON Position

16
Installing the Battery
Before using your hearing aids, a size 312 battery must be
installed. The package usually has a brown color indicator.
1. Using the battery door handle, open the battery door to
the OPEN position.
2. Place the 312 battery, with tab side up, into the battery
door.
3. Remove the tab.
4. Fully close the battery door to turn your hearing aid on.
Note: When your hearing aid is not in use, pull the battery
door open to the OFF position (refer to page 15). When
battery is low, a voice indicator will sound.
Step 1
Step 3 Step 4
Step 2

17
Left and Right Indicators
The left hearing aid is indicated by the letter “L” on
the bottom of the case and by the color blue on
the speaker.
The right hearing aid is indicated by the letter “R”
on the bottom of the case and by the color red on
the speaker.
Setting Up Your Hearing Aids
2

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Inserting Your Hearing Aids in
Your Ears
1. Place your hearing aid behind your ear and hold it in
place.
2. Using the other hand if needed, gently insert the eartip
and speaker into ear canal until the cable rests flat
against your head.
Caution: Do not insert the eartip past this point. Do not
force the eartip further down into the ear canal than the
depth allowed by the bend in the cable.
3. Ensure the eartip is seated all the way in your ear securely
and your hearing aid is resting comfortably behind your
ear.