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CONSUMER
LIMITED WARRANTY INFORMATION
NVX offers a limited warranty on this product with the following terms:
Mobile Electronics Limited Warranty
When purchased from an Authorized NVX Dealer, NVX warrants this product to be free from defects in material and
workmanship under normal use for a period of ONE (1) YEAR from date of original purchase. If this product is identied as
“Refurbished” or “B Goods”, the warranty is limited to a period of NINETY (90) DAYS from date of original purchase. In all cases
you must have the original receipt. Should service be necessary under this warranty for any reason due to manufacturing defect
or malfunction during the warranty period, NVX will repair or replace (at its discretion) the defective merchandise with equivalent
merchandise. Warranty replacements may have cosmetic scratches and blemishes. Discontinued products may be replaced
with more current equivalent products. This warranty is valid only for the original purchaser and is not extended to owners of
the product subsequent to the original purchaser. Any applicable implied warranties are limited in duration to a period of the
express warranty as provided herein beginning with the date of the original purchase at retail, and no warranties, whether
express or implied, shall apply to this product thereafter. Some states do not allow limitations on implied warranties; therefore,
these exclusions may not apply to you. This warranty gives you specic legal rights; however you may have other rights that
vary from state to state.
What To Do If You Need Warranty Or Service
Defective merchandise should be returned to the place of purchase. Your Authorized NVX Dealer is trained to handle and
expedite any warranty claim. Assistance in locating an Authorized Dealer can be found at www.nvx.com or by contacting
NVX directly.
Alternatively, if it becomes necessary for you to return defective merchandise directly to NVX, please contact us online at
www.nvx.com/support for a Return Authorization (RMA) number. Be sure to package all defective items in the original container
or in a package that will prevent shipping damage and follow the return instructions below.
NVX, 15303 Ventura Blvd., 9th Floor, Sherman Oaks, CA 91403
The RMA number must be clearly marked on the outside of the package. Please return only defective components. The return
of functioning items increases your return freight charges. Non-defective items received will be returned freight collect.
Include a copy of the original receipt with the purchase date clearly visible, and a “proof-of-purchase” statement listing the
Customer’s name, Dealer’s name and invoice number, and product purchased. Warranty expiration on items without proof-of-
purchase will be determined from type of sale and the manufacturing date code. Freight must be prepaid; items sent freight
collect, or COD, will be refused.
Failure to follow these steps may void your warranty
. Any questions can be directed via email to
[email protected] or via mail at the address listed above.
What Is Not Covered?
This warranty is valid only if the product is purchased from an Authorized NVX Dealer and used for the purpose for which it was
designed. It does not cover:
• Damage due to improper installation and/or subsequent damage to other components.
• Damage caused by exposure to moisture, excessive heat, chemical cleaners, and/or UV radiation.
• Damage through negligence, misuse, accident or abuse.
• Repeated returns for the same damage may be considered abuse.
• Any cost or expense related to the removal or reinstallation of product.
• Speakers damaged due to amplier clipping or distortion.
• Items previously repaired or modied by any unauthorized repair facility.
• Return shipping on non-defective items.
• Products with tampered or missing barcode labels.
• Products returned without a Return Merchandise Authorization (RMA) number.
• Freight Damage.
• The cost of shipping product to NVX.
• Service or installation performed by anyone other than NVX.
How Long Will It Take?
NVX strives to maintain a goal of 1 week service for all acoustics (subwoofers, midrange drivers, tweeters, crossovers, etc)
returns. Delays may be incurred if lack of replacement inventory or parts is encountered.
International Warranty
Contact your International NVX dealer or distributor concerning specic procedures for your country’s warranty policies.
