Octel XC1000 User manual

EDITION ONE
XC1000
P/N 101–1345–000
SERVICE MANUAL

PUBLICATION HISTORY
Edition Name: Edition One
Edition Date: August 1994
Printing Date:
First Printing: August 1994
Software Version: Release 4.0
Copyright Information
Copyright1994 by Octel Communications Corporation
1001 Murphy Ranch Road
Milpitas, California 95035–7912
All rights reserved. No part of this book may be reproduced
in any form without written permission from
Octel Communications Corporation
Printed in the United States of America.
TEXT PRINTED ON
RECYCLED PAPER

iiiEdition OneXC1000 Service
PREFACE
The Octel Communications XC1000 multiple-applications platform provides
telephone answering and voice processing to the customer-premise equipment
(CPE) marketplace. This manual provides procedures for installing,
maintaining, and troubleshooting the XC1000. The manual also provides a
status-code explanation, component-replacement procedures, upgrade
procedures, system utilities, and a component description.
The XC1000 Service Manual was designed in a task-oriented format for
installers and service personnel. The manual supports XC1000s through
Release 4.0. It is organized into eight major parts: Installation, Mainte-
nance, Auxiliary Information, Upgrades, Addenda, Appendixes, Glossary,
and Index. The first four parts comprise chapters that detail procedures
for specific functions. The last four parts include supplementary informa-
tion. As needed, each part or chapter can be removed and used separately
by the installer and service personnel.
Chapters are numbered sequentially throughout the manual. Each chapter
includes a detailed table of contents. A general table of contents is
included at the beginning of the manual. The glossary provides definitions
of terms that might not be familiar to the service engineer. An index at the
back of the manual allows information about specific subjects to be located
rapidly and easily.
Trademark Acknowledgments
Call Detail Recordstm, CDRtm, Enhancedtm Call Processing, Information Centertm Mailbox,
Integrated System Linktm, ISLtm, and XC1000tm multiple-applications platform are trademarks
of Octel Communications Corporation.
Power-Loktm is a trademark of AMP Incorporated.

vEdition OneXC1000 Service
COMPLIANCE STATEMENTS
FCC PART 15 STATEMENT
WARNING: This equipment generates, uses, and can radiate radio frequency
(RF) energy and, if not installed and used in accordance with the instruction
manual, could cause interference to radio communications. It has been tested
and found to comply with the limits for a Class A computing device pursuant
to Part 15 of the FCC Rules, which are designed to provide reasonable
protection against such interference when operated in a commercial environ-
ment. Operation of this equipment in a residential area is likely to cause
interference, in which case the user, at his own expense, would be required to
take whatever measures are necessary to correct the interference. Any
changes or modifications to this product not expressly approved by Octel
Communications could void the warranty or maintenance agreement.
CANADIAN DEPARTMENT OF COMMUNICATIONS
STATEMENT
This product does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulation of the
Canadian Department of Communications.
Le présent appareil numérique n’émet pas de bruite radioélectriques
dépassant les limites applicables aux appareils numériques de la class A
prescrites dans le Règlement sur le brouillage radioélectrique édicté par le
ministère des Communications du Canada.
FCC PART 68 STATEMENT
This equipment complies with Part 68 of the FCC rules. On the rear of
this equipment is a label that contains the FCC registration number and
ringer equivalence number (REN) for this equipment. If requested, this
information must be provided to the telephone company.
Your XC1000 multiple-applications platform is designed to be used on
standard-device telephone lines. XC1000 is connected to a telephone line
by means of a standard jack. Connection to telephone-company-provided
coin service (central-office-implemented systems) is prohibited by the FCC.
Connection to party-line service is subject to state tariffs.
Telephone Company Procedures
The goal of the telephone company is to provide you with the best service
possible. To do this, it is occasionally necessary for them to make changes
in their equipment, operations, or procedures. If these changes might
affect your service or the operation of your equipment, the telephone
company will give you notice, in writing, to allow you to make any changes
necessary to maintain uninterrupted service.

COMPLIANCE STATEMENTSXC1000 SERVICE
vi Edition One XC1000 Service
If you have any questions about your telephone line, such as how many
pieces of equipment you can connect to it, the telephone company will
provide this information upon request.
In certain circumstances, it could be necessary for the telephone company
to request information from you concerning the equipment that you have
connected to your telephone line. Upon request of the telephone company,
provide the FCC registration number and the ringer equivalence number
(REN) of the equipment connected to your line; both of these items are
listed on the equipment label. The total of all the RENs on your telephone
lines should be less than five to ensure proper service from the telephone
company. In some cases, a total of five is not usable on a given line.
If Problems Arise
If any telephone equipment is not operating properly, you should immedi-
ately remove it from your telephone line, as it could cause harm to the
telephone network. If the telephone company notes a problem, they can
temporarily discontinue service.
When practical, they will notify you in advance of this disconnection. If
advance notice is not feasible, you will be notified as soon as possible.
When you are notified, you will be given the opportunity to correct the
problem and informed of your right to file a complaint with the FCC.
In the event that repairs are needed on your XC1000, they should be per-
formed by Octel Communications Corporation or an authorized representative
of Octel Communications Corporation or the warranty or service agreement
could be void. Call your local Octel representative. Octel personnel are
available at response centers in the United States and Canada. The telephone
numbers and available hours of service at the response centers are as follows:
-National Response Center. The National Response Center supports all
Octel Communications direct customers.
(800) 876–2835 (U S O C T E L)
The National Response Center, located in Milpitas, California, is available
from 8:00 a.m. to 6:00 p.m. in all local time zones, Monday through
Friday, and for after-hours emergencies.
-National Technical Assistance Center (TAC). The National TAC
supports distributors, VIS customers, and direct field service engineers
in the United States and all other countries except Canada.
(215) 941–0434
The National TAC, located in Plymouth Meeting, Pennsylvania, is available
from 8:00 a.m. to 11:00 p.m. EST, Monday through Friday, and for
after-hours emergencies.
-Canadian Technical Assistance Center (TAC). The Canadian TAC
supports distributors, VIS customers, and direct field service engineers
in Canada.
(215) 941–0434
The Canadian TAC, located in Toronto, Ontario, is available from 8:00 a.m.
to 5:00 p.m. EST, Monday through Friday, and for after-hours emergencies.

COMPLIANCE STATEMENTS XC1000 SERVICE
viiEdition OneXC1000 Service
FCC Requirements for Private-Line Operations
To connect XC1000 to the private-line network, provide the telephone company
with the quantities and USOC numbers of the required jacks, as shown in
Table 1. The following is required:
-The sequence in which the trunks are to be connected
-The facility interface codes by position
-The ringer equivalence number (REN) or service code, as applicable, by
position
Table 1. Required Jacks.
Type of Interference USOC Jack
Connectory REN/Service
Code Facility Interface Code
2-Wire Loop
2-Wire Ground
2-Wire DID
2-Wire E&M Type I Side B
2-Wire E&M Type II Side B
4-Wire E&M Type I Side B
4-Wire E&M Type II Side B
2-Wire E&M Type I Side A
2-Wire E&M Type II Side A
4-Wire E&M Type I Side A
4-Wire E&M Type II Side A
RJ21X
RJ21X
RJ21X
RJ2EX
RJ2FX
RJ2GX
RJ2HX
RJ2EX
RJ2FX
RJ2GX
RJ2HX
0.7B
0.7B
0.0B
9.0F
9.0F
9.0F
9.0F
9.0F
9.0F
9.0F
9.0F
02LS2
02GS2
02RV2-T
TL11E
TL12E
TL31E
TL32E
TL11M
TL12M
TL31M
TL32M
FCC Requirements for Direct Inward Dialing
Allowing this equipment to be operated in a manner that
does not provide for proper answer supervision is a
violation of part 68 of FCC rules.
Caution!
Correct answer supervision is provided as follows:
-This equipment returns answer supervision to the PSTN when DID
calls are
-Answered by the called station.
-Answered by the attendant.
-Routed to a recorded announcement that the CPE user can
administer.
-Routed to a dial prompt.

COMPLIANCE STATEMENTSXC1000 SERVICE
viii Edition One XC1000 Service
-This equipment returns answer supervision on all DID calls forwarded
to the PSTN, except when
-A call is unanswered.
-A busy tone is received.
-A reorder tone is received.

CONTENTS

ixEdition OneXC1000 Service
CONTENTS
ONE: INTRODUCTION
1.1 OVERVIEW 1-1.........................................................
1.2 DESCRIPTION 1-1......................................................
1.3 PLATFORM REQUIREMENTS 1-6.......................................
1.4 HIGHLIGHTS 1-8.......................................................
SECTION I: INSTALLATION
TWO: SITE PREPARATION
2.1 OVERVIEW 2-1.........................................................
2.2 SITE-ENTRY CLEARANCES 2-2.........................................
2.3 SPACE REQUIREMENTS 2-2............................................
2.4 ENVIRONMENTAL REQUIREMENTS 2-3................................
2.5 POWER REQUIREMENTS 2-5...........................................
2.6 CABLING REQUIREMENTS 2-6.........................................
2.7 FLOOR-MOUNT INSTALLATION 2-26....................................
2.8 HIGHLIGHTS 2-26......................................................
THREE: PLATFORM INSTALLATION
3.1 OVERVIEW 3-1.........................................................
3.2 ENSURING EQUIPMENT AND PERSONNEL SAFETY 3-1................
3.3 OBTAINING REQUIRED TOOLS 3-4.....................................
3.4 INSPECTING AND UNPACKING THE XC1000 3-5.......................
3.5 INSTALLING THE XC1000 3-7..........................................
3.6 CONNECTING –48 VDC PRIMARY POWER AND GROUNDS 3-16........
3.7 CONNECTING TELEPHONE CABLES 3-18..............................
3.8 CONNECTING CABLES TO THE MAIN DISTRIBUTION BOARD 3-24.....
3.9 CONNECTING CABLES TO OPTIONAL FEATURES 3-25.................
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x Edition One XC1000 Service
3.10 INSTALLING THE PRIMARY SMT AND OPTIONAL PRINTER 3-28........
3.11 CONFIGURING THE LOGIC CARDS 3-30................................
3.12 SETTING DISTRIBUTION-BOARD CONFIGURATION SWITCHES 3-42....
3.13 CONFIGURING OPTIONAL FEATURES 3-44.............................
3.14 INSTALLING THE REMOTE DIAGNOSTICS TERMINAL 3-45.............
3.15 HIGHLIGHTS 3-47......................................................
FOUR: STARTUP AND INITIALIZATION
4.1 OVERVIEW 4-1.........................................................
4.2 INITIALIZING THE SMT 4-1.............................................
4.3 MONITORING STARTUP DIAGNOSTICS 4-18............................
4.4 COMPLETING THE FIRST-TIME SETUP IN MENU 0 4-28...............
4.5 ESTABLISHING LINE TYPES AND PORT ASSIGNMENTS 4-35...........
4.6 USING THE MAIN MENU 4-40..........................................
4.7 CHANGING INSTALLATION INFORMATION 4-41.........................
4.8 ESTABLISHING DIALING AND SERIAL-CHANNEL PARAMETERS 4-43...
4.9 VERIFYING XC1000 OPERATION 4-57..................................
4.10 HIGHLIGHTS 4-59......................................................
SECTION II: MAINTENANCE
FIVE: ROUTINE MAINTENANCE
5.1 OVERVIEW 5-1.........................................................
5.2 REVIEWING THE CURRENT ALARM STATUS MENU
AND THE STATUS LOG 5-1............................................
5.3 BACKING UP THE SYSTEM DRIVE AND
REDUNDANT SWITCHING 5-7..........................................
5.4 CONFIGURING REDUNDANT SWITCHING 5-9..........................
5.5 TESTING PORTS 5-10..................................................
5.6 MEASURING POWER AND GROUND 5-11..............................
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xiEdition OneXC1000 Service
5.7 INSPECTING AND CLEANING 5-12......................................
5.8 STORING AND HANDLING DISK DRIVES 5-15..........................
5.9 HIGHLIGHTS 5-16......................................................
SIX: TROUBLESHOOTING
6.1 OVERVIEW 6-1.........................................................
6.2 STARTUP FAULT ISOLATION 6-1.......................................
6.3 ALARM INDICATIONS 6-22.............................................
6.4 EXTERNAL DIAGNOSTIC TOOLS 6-32..................................
6.5 HIGHLIGHTS 6-37......................................................
SEVEN: STATUS LOG
7.1 OVERVIEW 7-1.........................................................
7.2 UNDERSTANDING STATUS-LOG TERMS AND PARTS 7-2...............
7.3 READING COMMON STATUS-LOG ENTRIES 7-9........................
7.4 HIGHLIGHTS 7-52......................................................
EIGHT: REPAIR AND REPLACEMENT
8.1 OVERVIEW 8-1.........................................................
8.2 XC1000 SHUTDOWN 8-1...............................................
8.3 LOGIC-CARD REPLACEMENTS 8-2.....................................
8.4 DRIVE REPAIRS AND REPLACEMENTS 8-11............................
8.5 POWER-SUPPLY AND POWER-DISTRIBUTION REPLACEMENTS 8-40...
8.6 FAN REPLACEMENT 8-51...............................................
8.7 BACKPLANE REPLACEMENT 8-55......................................
8.8 SIDE-COVER REPLACEMENT 8-71.....................................
8.9 SMT REPLACEMENT 8-71..............................................
8.10 HIGHLIGHTS 8-72......................................................
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xii Edition One XC1000 Service
NINE: SYSTEM UTILITIES
9.1 OVERVIEW 9-1.........................................................
9.2 UTILITY MENU ACCESS 9-1............................................
9.3 SPECIAL STATUS INDICATORS 9-2.....................................
9.4 INSTALL OPTIONS: MENU 9-3..........................................
9.5 COPY OPTIONS: MENU 9-18............................................
9.6 OTHER SYSTEM UTILITIES 9-28........................................
9.7 REFORMAT OPTIONS 9-30.............................................
9.8 HIGHLIGHTS 9-38......................................................
SECTION III: AUXILIARY INFORMATION
TEN: COMPONENT DESCRIPTIONS
10.1 OVERVIEW 10-1........................................................
10.2 COMMON-CONTROL CARDS 10-4......................................
10.3 LINE-CARD GROUPS 10-14.............................................
10.4 POWER SUPPLIES 10-24................................................
10.5 MAIN BACKPLANE 10-26...............................................
10.6 MAIN DISTRIBUTION BOARD 10-28.....................................
10.7 DRIVES AND DRIVE BACKPLANES 10-30...............................
10.8 SYSTEM MANAGER TERMINAL (SMT) 10-32............................
10.9 CALL FLOW 10-33......................................................
10.10 HIGHLIGHTS 10-35.....................................................
ELEVEN: OPTIONAL FEATURES
11.1 OVERVIEW 11-1........................................................
11.2 ASYNCHRONOUS COMMUNICATIONS PROCESSOR (ACP) 11-1.........
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xiiiEdition OneXC1000 Service
11.3 MULTIPLE SMDI LINK UNIT (MSLU) 11-2...............................
11.4 MULTIPLE TERMINAL ACCESS (MTA) 11-6.............................
11.5 BUSY-OUT CONTROLLER 11-6.........................................
11.6 STANDBY REDUNDANCY 11-10.........................................
11.7 HIGHLIGHTS 11-15.....................................................
SECTION IV: UPGRADES
TWELVE: RELEASE 1.55 UPGRADE INSTRUCTIONS
12.1 OVERVIEW 12-1........................................................
12.2 VERIFY THAT ALL REQUIRED EQUIPMENT IS AVAILABLE 12-1........
12.3 ENABLE THE SERVICE OPTION 12-3...................................
12.4 RUN VALIDITY CHECKS 12-3...........................................
12.5 RUN GARBAGE COLLECT 12-5.........................................
12.6 BACK UP SYSTEM-DRIVE 0 12-7.......................................
12.7 UPGRADE THE HARDWARE 12-8.......................................
12.8 UPGRADE NEW SOFTWARE AND PHRASES TO
SYSTEM DRIVES 12-13.................................................
12.9 CONVERT SYSTEM-DISTRIBUTION LISTS TO MAILBOXES 12-16.......
12.10 CONFIGURE THE SERIAL CHANNEL PARAMETERS 12-17..............
12.11 ENABLE THE SPECIAL MESSAGE-WAITING FEATURE
FOR SMDI INTEGRATIONS 12-27.......................................
12.12 RETURN THE XC1000 TO SERVICE 12-27..............................
12.13 HIGHLIGHTS 12-27.....................................................
THIRTEEN: RELEASE 2.X UPGRADE INSTRUCTIONS
13.1 OVERVIEW 13-1........................................................
13.2 VERIFY THAT ALL REQUIRED EQUIPMENT IS AVAILABLE 13-1........
13.3 ENABLE THE SERVICE OPTION 13-3...................................
13.4 RUN VALIDITY CHECKS 13-3...........................................
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xiv Edition One XC1000 Service
13.5 RUN GARBAGE COLLECT 13-6.........................................
13.6 BACK UP SYSTEM-DRIVE 0 13-7.......................................
13.7 UPGRADE THE HARDWARE 13-9.......................................
13.8 INSTALL THE EMI SHIELDING KIT 13-10...............................
13.9 UPGRADE NEW SOFTWARE AND PHRASES
TO SYSTEM DRIVES 13-11.............................................
13.10 CONVERT NODE RECORDS TO USER RECORDS 13-13................
13.11 CONVERT SYSTEM DISTRIBUTION LISTS TO MAILBOXES 13-13.......
13.12 MOVE COMPANY RECORDS AND ATTENDANT SCHEDULES
TO USER RECORDS 13-15.............................................
13.13 RUN ON-LINE VALIDITY CHECKS AND GARBAGE COLLECT 13-15.....
13.14 CONFIGURE THE SERIAL CHANNEL PARAMETERS 13-18..............
13.15 ENABLE THE SPECIAL MESSAGE-WAITING FEATURE
FOR SMDI INTEGRATIONS 13-27.......................................
13.16 RETURN THE XC1000 TO SERVICE 13-28..............................
13.17 UPDATE INSTRUCTIONS 13-28.........................................
13.18 HIGHLIGHTS 13-38.....................................................
FOURTEEN: RELEASE 3.02 FCP CONVERSION INSTRUCTIONS
14.1 OVERVIEW 14-1........................................................
14.2 CHECKING THE MAJOR STEPS 14-2...................................
14.3 ENSURE THAT THE CORRECT EQUIPMENT IS AVAILABLE 14-3.......
14.4 ENABLE THE ENGINEERING BIT AND DISABLE ALL PORTS 14-8......
14.5 CALCULATE USER-RECORD AVAILABILITY 14-9........................
14.6 PRINT RELEVANT MENUS AND RUN VALIDITY CHECKS
AND GARBAGE COLLECT 14-11........................................
14.7 LOAD MIRROR SOFTWARE, FCP CONVERSION TOOL, AND
SOFTWARE AND PHRASE DISKETTES 14-13...........................
14.8 CONNECT THE PC AND THE XC1000 14-20............................
14.9 PERFORM THE FCP CONVERSION 14-21...............................
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xvEdition OneXC1000 Service
14.10 DISABLE THE ENGINEERING BIT 14-35................................
14.11 PURGE AND CONVERT FOLLOW-ME-FORWARD MAILBOXES 14-36....
14.12 FCP CONVERSION STAGES 14-36......................................
14.13 MESSAGE AND PHRASE REPAIR 14-39.................................
FIFTEEN: RELEASE 3.0 ONLINE UPGRADE INSTRUCTIONS
15.1 OVERVIEW 15-1........................................................
15.2 CHECK THE MAJOR STEPS 15-1.......................................
15.3 ENSURE THAT THE CORRECT EQUIPMENT IS AVAILABLE 15-2.......
15.4 ENABLE THE ENGINEERING BIT 15-4..................................
15.5 DETERMINE THE CURRENT BAUD RATE FOR SYSTEM
MANAGER TERMINAL (SMT) 15-4.......................................
15.6 VERIFY THE SYSTEM BOOT AREA 15-5................................
15.7 CONNECT THE PC AND THE XC1000 15-5.............................
15.8 INSTALL ONLINE UPGRADE TOOL 1.00 ON THE
PC HARD DRIVE 15-6..................................................
15.9 VERIFY THE SETUP IN THE SETUP MENU 15-8........................
15.10 LOAD SOFTWARE AND PHRASE DISKETTES ON THE
PC HARD DRIVE 15-9..................................................
15.11 BEGIN THE AUTOMATIC UPGRADE 15-13..............................
15.12 RECONNECT THE SMT AND VERIFY THE UPGRADE 15-17.............
15.13 RESET THE BOOT AREA 15-17.........................................
15.14 DISABLE THE ENGINEERING BIT 15-18................................
15.15 MAKE SOFTWARE AND PHRASE AREAS REDUNDANT 15-18...........
15.16 REFERENCE THE ONLINE UPGRADE HELP INFORMATION 15-19......
SIXTEEN: RELEASE 3.0 SYSTEM UTILITIES
16.1 OVERVIEW 16-1........................................................
16.2 SOFTWARE DIFFERENCES 16-3........................................
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xvi Edition One XC1000 Service
16.3 DRIVE COPY UTILITIES 16-3...........................................
16.4 DRIVE REPLACEMENT UTILITIES 16-17................................
16.5 DRIVE INSTALL UTILITIES 16-21.......................................
16.6 MISCELLANEOUS UTILITIES 16-25.....................................
16.7 DRIVE VERIFY UTILITIES 16-33........................................
16.8 DATAFILE UTILITIES 16-34.............................................
16.9 MESSAGE UTILITIES 16-42.............................................
16.10 SMT DEBUG UTILITY 16-44............................................
16.11 DISPLAY STATUS LOG 16-45...........................................
16.12 TOGGLE EXTENDED PRINT 16-45......................................
16.13 HIGHLIGHTS 16-46.....................................................
SEVENTEEN: RELEASE 4.0 FCP CONVERSION INSTRUCTIONS
17.1 OVERVIEW 17-1........................................................
17.2 CHECK THE MAJOR STEPS 17-2.......................................
17.3 MAKE SURE THAT THE CORRECT EQUIPMENT IS AVAILABLE 17-3...
17.4 ENABLE THE ENGINEERING BIT AND DISABLE ALL PORTS 17-7......
17.5 CALCULATE USER-RECORD AVAILABILITY 17-7........................
17.6 PRINT RELEVANT MENUS AND RUN VALIDITY CHECKS
AND GARBAGE COLLECT 17-9.........................................
17.7 LOAD MIRROR SOFTWARE, FCP CONVERSION TOOL, AND
SOFTWARE AND PHRASE DISKETTES 17-12...........................
17.8 CONNECT THE PC AND THE XC1000 17-19............................
17.9 PERFORM THE FCP CONVERSION 17-20...............................
17.10 DISABLE THE ENGINEERING BIT 17-35................................
17.11 PURGE AND CONVERT FOLLOW-ME-FORWARD MAILBOXES 17-35....
17.12 FCP CONVERSION STAGES 17-36.....................................
17.13 MESSAGE AND PHRASE REPAIR 17-39.................................
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xviiEdition OneXC1000 Service
EIGHTEEN: RELEASE 4.0 ONLINE UPGRADE INSTRUCTIONS
18.1 OVERVIEW 18-1........................................................
18.2 CHECK THE MAJOR STEPS 18-2.......................................
18.3 ENSURE THAT THE CORRECT EQUIPMENT IS AVAILABLE 18-3.......
18.4 ENABLE THE ENGINEERING BIT 18-5..................................
18.5 DETERMINE THE CURRENT BAUD RATE FOR THE
SYSTEM MANAGER TERMINAL 18-5....................................
18.6 VERIFY THE SYSTEM BOOT AREA 18-5................................
18.7 CONNECT THE PC AND THE XC1000 18-6.............................
18.8 INSTALL ONLINE UPGRADE TOOL 1.10C ON THE
PC HARD DRIVE 18-8..................................................
18.9 VERIFY THE SETUP IN THE SETUP MENU 18-10.......................
18.10 LOAD SOFTWARE AND PHRASE DISKETTES ON THE
PC HARD DRIVE 18-11.................................................
18.11 BEGIN THE AUTOMATIC UPGRADE 18-15..............................
18.12 RECONNECT THE SMT AND VERIFY THE UPGRADE 18-19.............
18.13 VERIFY DRIVE INTEGRITY 18-20.......................................
18.14 RESET THE BOOT AREA 18-20.........................................
18.15 DISABLE THE ENGINEERING BIT 18-21................................
18.16 MAKE SOFTWARE AND PHRASE AREAS REDUNDANT 18-21...........
18.17 REFERENCE THE ONLINE UPGRADE HELP INFORMATION 18-22......
NINTEEN: RELEASE 4.0 SYSTEM UTILITIES
19.1 OVERVIEW 19-1........................................................
19.2 PORT TESTING UTILITIES 19-1.........................................
19.3 HIGHLIGHTS 19-13.....................................................
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xviii Edition One XC1000 Service
TWENTY: RELEASE 4.1 SYSTEM UTILITIES
20.1 OVERVIEW 20-1......................................................
20.2 ONLINE CDR UTILITY 20-1...........................................
APPENDIXES A-1.................................................
GLOSSARY Gloss-1................................................
INDEX Index-1....................................................
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1
INTRODUCTION

1-iiiEdition OneXC1000 Service
CHAPTER 1
CONTENTS
1.1 OVERVIEW 1-1.........................................................
1.2 DESCRIPTION 1-1......................................................
1.2.1 Hardware 1-2...................................................
1.2.2 Software 1-4.....................................................
1.2.3 Switch Integrations 1-5..........................................
1.2.3.1 RS-232 Integrations 1-5.................................
1.2.3.2 In-Band Integrations 1-5................................
1.2.3.3 R2 Integrations 1-6.....................................
1.2.3.4 Common Channel Signaling/Signaling System 7
(CCS/SS7) Integrations 1-6.............................
1.2.4 ACP Multiple-Terminal Access 1-6...............................
1.3 PLATFORM REQUIREMENTS 1-6.......................................
1.4 HIGHLIGHTS 1-8.......................................................
TABLE
Table 1-1. Platform Requirements 1-6.....................................
FIGURES
Figure 1-1. Dual-Cabinet, Nonredundant 1-3...............................
Figure 1-2. Call Flow 1-4...................................................
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