One Talk T46G User manual

User guide
onetalk.com
One Talk T46G and
T46GW IP desk
phone user guide

2
User guide
Contents
Welcome.............................................................................................................................................................................................................5
Initial setup .......................................................................................................................................................................................................5
Connect to broadband and power................................................................................................................................................ 5
Wi-Fi connectivity (optional)............................................................................................................................................................5
Startup and initialization...........................................................................................................................................................................5
View E911 address........................................................................................................................................................................................5
Get to know your desk phone................................................................................................................................................................6
Hardware components.......................................................................................................................................................................6
Navigating the display................................................................................................................................................................................ 7
LED light status..............................................................................................................................................................................................8
Power indicator LED............................................................................................................................................................................8
Line key LED ..........................................................................................................................................................................................8
Busy Lamp Field LED..........................................................................................................................................................................8
Indicators and notifications on LCD display ............................................................................................................................8
Customize your desk phone. ..................................................................................................................................................................9
Basic settings..........................................................................................................................................................................................9
Language preferences .......................................................................................................................................................................9
Time, date and time zone settings................................................................................................................................................9
Display settings....................................................................................................................................................................................10
Backlight..................................................................................................................................................................................................10
Screen saver mode .............................................................................................................................................................................11
Sound settings.......................................................................................................................................................................................11
Call volume............................................................................................................................................................................................. 12
Ringer volume ....................................................................................................................................................................................... 12
Wi-Fi connectivity................................................................................................................................................................................ 12
Voice Mail setup................................................................................................................................................................................... 13
Basic call features ......................................................................................................................................................................................13
Make and receive calls..................................................................................................................................................................... 13
Manage multiple lines. ......................................................................................................................................................................13
Ignore a call............................................................................................................................................................................................ 13
End a call.................................................................................................................................................................................................13
Hold a call. ..............................................................................................................................................................................................13
Mute/unmute.........................................................................................................................................................................................13
Redial. .......................................................................................................................................................................................................14
Advanced call features ............................................................................................................................................................................14
One Talk feature access codes ...................................................................................................................................................14
Block a call. ............................................................................................................................................................................................14
Bridge line............................................................................................................................................................................................... 15

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User guide
Busy Lamp Field .................................................................................................................................................................................. 15
Configuring and enabling Busy Lamp Field ........................................................................................................................... 15
Busy Lamp Field LED light status .............................................................................................................................................. 15
Busy Lamp Field customer experience....................................................................................................................................16
Configuring BLF using the One Talk Admin Portal.............................................................................................................16
Desk-phone experience................................................................................................................................................................... 17
Desk-phone line status indicators ............................................................................................................................................. 17
Desk phone—incoming call display ........................................................................................................................................... 17
Call Barge ............................................................................................................................................................................................... 17
Call Forwarding .................................................................................................................................................................................... 17
Call Park and Retrieve ......................................................................................................................................................................18
Caller Line ID Block............................................................................................................................................................................19
Conference Calling............................................................................................................................................................................. 19
Do Not Disturb......................................................................................................................................................................................19
Intercom...................................................................................................................................................................................................19
Remote Group Pickup......................................................................................................................................................................20
Call History............................................................................................................................................................................................20
Contact management............................................................................................................................................................................... 21
Local Directory..................................................................................................................................................................................... 21
Groups..................................................................................................................................................................................................... 23
Voice Mail............................................................................................................................................................................................... 23
System status, troubleshooting and other settings............................................................................................................... 24
Check phone status.......................................................................................................................................................................... 24
Reboot phone or reset it to factory settings........................................................................................................................ 24
Specifications .............................................................................................................................................................................................. 25
Features........................................................................................................................................................................................................... 25
Bluetooth................................................................................................................................................................................................ 25
Form factor............................................................................................................................................................................................ 25
Network .................................................................................................................................................................................................. 25
Technology............................................................................................................................................................................................ 25
Applications and software............................................................................................................................................................. 26
Display and input................................................................................................................................................................................26
Music and audio.................................................................................................................................................................................. 26
Product....................................................................................................................................................................................................26
Tools ......................................................................................................................................................................................................... 26
Accessibility features..............................................................................................................................................................................26
For hearing-impaired users...........................................................................................................................................................26
For vision-impaired and blind users .......................................................................................................................................... 26
For mobility-impaired users...........................................................................................................................................................26

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User guide
Compatible accessories.................................................................................................................................................................26
Important customer information....................................................................................................................................................... 27
WEEE warning..................................................................................................................................................................................... 27
Customer feedback .......................................................................................................................................................................... 27
GNU GPL information ...................................................................................................................................................................... 27
Copyright................................................................................................................................................................................................ 27
Warranty ................................................................................................................................................................................................. 27
Important 911 emergency response information................................................................................................................ 27
Declaration of conformity ..............................................................................................................................................................28
CE mark warning................................................................................................................................................................................28
Part 15 FCC Rules..............................................................................................................................................................................28
Class B digital device or peripheral...........................................................................................................................................28
Important safety precautions.......................................................................................................................................................28
Danger—electric shock and fire................................................................................................................................................. 28
Learn more:....................................................................................................................................................................................................28
T46 desk phone navigation guide (soft key menu A).......................................................................................................29
T46 desk phone navigation guide (soft key menu B).......................................................................................................30

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User guide
Welcome
The T46G and T46GW IP desk phones are stationary Voice-
over-IP (VoIP) business phones that support One TalkSM from
Verizon features with up to 22 programmable line buttons. They
come with a 4.3-inch color display and 10 multipurpose line key
buttons. The T46G supports optional Wi-Fi for wireless
connection and Bluetooth® for hands-free calling. The T46GW
ships with the Wi-Fi adaptor included.
Most importantly, both models support the Verizon One Talk
service. So, wherever you are—at your desk or on the move—
you never have to miss a call.
Initial setup
If your T46G desk phone is not already connected and set up
to use the One Talk service, please verify the following with
your system administrator before proceeding:
1. You have a One Talk number
2. Your user information has been updated in the My Business
Verizon One Talk Admin Portal with your 911 address and
email address
3. Your phone number has been included in any business
group features
4. Preferred options for broadband and power connections
Connect to broadband and power.
Power
You have two options for broadband and power connections.
Your system administrator will advise you on which one to use.
Network
Connect the included standard Ethernet cable (or other
standard Ethernet cable) between the internet port on the
phone and the port on the wall or on your Power over Ethernet
(PoE)-capable switch/hub device.
Wi-Fi connectivity (optional)
As an alternative to wired Ethernet connection, the T46G desk
phone can also connect to the network wirelessly with the
optional WF40 Wi-Fi USB dongle. The T46GW ships with a
Wi-Fi adaptor already installed.
For setup instructions, please refer to Wi-Fi connectivity in the
“Basic settings” section of this user guide.
Startup and initialization
When your One Talk phone is connected to the network and
powered on, it will automatically start the initialization process.
The phone will attempt to contact a Dynamic Host Configuration
Protocol (DHCP) server in your network to obtain valid IPv4
network settings by default. After connecting, the power light
will start as a steady red light, then blink and turn on when
initialization is complete.
After startup and confirming the 911 address, the phone will be
ready for use.
View E911 address
Emergency 911 (E911) is a location technology that enables
emergency responders to know the geographical location of
a caller dialing 911.
To view your 911 address, press the 911 Address line key to the
right of the LCD screen.

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User guide
Get to know your desk phone.
Hardware components
Item Description
1LCD screen Main display
2Power indicator
LED
Indicates phone power and status:
• Fast flash—incoming call
• Slow flash—new Voice Mail message
3Line keys
Configurable keys enable you to:
• Select a phone line to place a call
• Speed dial a favorite contact
• Answer incoming calls
• Monitor a shared line
4
Headset key Enable/disable headset mode and
indicates status
Mute key Mute/unmute microphone and
indicates status
5
Message key Access Voice Mail system and messages
Hold key Place and resume calls on hold
Redial key Redial last or previously dialed numbers
Transfer key Transfer a call to another party
6Speakerphone
key
Enable/disable speakerphone and
indicates status
Item Description
7Volume key Adjust call and ringer volume
8Keypad Alphanumeric interface for dialing numbers
or entering information
9Control pad
Allows you to scroll through the displayed information
OK
Confirms actions or answers incoming calls
X
Cancels actions or rejects incoming calls
10 Feature keys Context-sensitive keys to navigate and take action
depending upon the screen you are on
11 Speaker Provides hands-free speakerphone audio output
12 Hookswitch tab Secures the handset in the cradle when phone is
mounted vertically
13 Hookswitch Connects/disconnects phone line when handset is
removed/replaced in the handset cradle
3
2
7
1
4
85
10
3
6
9
12
13
11

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User guide
Navigating the display
The Idle screen is the primary screen for accessing all other
menus and features on the T46G LCD display. The phone will
automatically return to this screen after 60 seconds of inactivity.
Line key labels
Line key labels
Main window Status bar
Main menu
• Basic settings
• Advanced settings
• Status
• Directory
• History
• Message
Local directory
• All contacts
• Groups
• Blacklist
Call history
• All calls
• Missed calls
• Placed calls
• Received calls
• Forwarded calls
Feature settings
• Call Forward
• Anonymous Call Rejection
• Forward to Voice Mail
• Start Log Capture
Do not disturb
911 address
Toggle between pages

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User guide
LED light status
Power indicator LED
Indicators and notifications on LCD display
Line key LED
(configured as a phone line)
Busy Lamp Field LED
LED status
indicator
What it means
Solid red The phone is initializing
Fast flashing red The phone is ringing or downloading configuration files
Slow flashing red You have received a new Voice Mail message
Off The phone is not in use or powered off
Icon What it means
Call Forward enabled; receiving incoming call on that line
Do Not Disturb (DND) is enabled
Missed call
Wi-Fi enabled
New Voice Mail message
LED status
indicator
What it means
Green The monitored user is idle
Steady red The monitored user is on the phone
Blinking red The monitored user has an incoming call
LED status
indicator
What it means
Solid green The line is busy
Fast flashing green Receiving incoming call on that line
Slow flashing green Line placed on hold from this device
Slow flashing red Line placed on hold from another device
Solid red Line in use on another device
Off The line is inactive

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User guide
Time, date and time zone settings
Time and date are displayed in the middle of the status bar. You
can configure your time zone to synchronize with the address
that your system administrator used when setting up One Talk
for your location. You can also set your preferred format for
displaying time and date in the Time & Date settings screen.
Configure time zone to synchronize with 911 address:
1. Press the Menu soft key while the phone is idle
2. Use the arrow keys to navigate to Basic settings and
press OK to select
3. From Basic settings, scroll to Time & Date and press OK
to select
4. Press OK to select General
5. Scroll to SNTP Settings and select OK
Customize your desk phone.
Basic settings
Setup and preference options for the following can be found
in the Basic settings screen:
Language preferences
• Time and date
• Display settings
• Ringtone and key tone sound settings
• Bluetooth headset setup
• Wi-Fi connectivity
To access Basic settings:
1. Press the Menu soft key while the phone is idle
2. Use the arrow keys to navigate to Basic settings and
press to select
Language preferences
To change the language of the phone user interface:
1. Press the Menu soft key while the phone is idle
2. Use the arrow keys to navigate to Basic settings
and press OK to select
3. From Basic settings, scroll to Language and press OK
to select
4. Scroll to your preferred language and press OK
to select

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User guide
To set time and date format preferences:
1. Press the Menu soft key while the phone is idle
2. Use the arrow keys to navigate to Basic settings and
press OK to select
3. From Basic settings, scroll to Time & Date Format and
press OK to select
4. Scroll to select your preferred date and time formats
and press the Save soft key to accept the changes
Display settings
To change backlight duration:
There are four options for personalizing the LCD display of
your T46G desk phone. Select Menu > Basic > Display to
navigate to the Display settings screen.
• Backlight. Set the brightness of your LCD display
• Contrast. Personalize the sharpness of your LCD screen
• Wallpaper. Change the background color of your
LCD screen
• Screen saver mode. Configure your screen to automatically
dim or display time and date after the phone has been
inactive for a predetermined amount of time. You can stop
the screen saver and return to the idle screen at any time by
pressing any key on the phone
Backlight
There are two options for setting backlight preferences:
Backlight Active Level—sets the brightness of the LCD screen
when the phone is active. Brightness levels go from 1 to 10, with
10 being the brightest setting.
Backlight Inactive Level—enables low-light mode when the
phone is inactive for a designated period. You can configure
the amount of time the phone must be inactive before
switching to low-light mode. You can also turn o the backlight
completely when inactive.
To configure backlight settings:
1. From Display settings, scroll to Backlight and press
OK to select
2. Scroll Backlight Active Level to your preferred
screen brightness
3. Scroll to Backlight Inactive Level, then use or
the Switch soft key to select the desired value
4. Scroll to Backlight Time, then use or the Switch
soft key to select the desired value
5. Press the Save soft key to accept the changes