One Talk T41P IP User manual

One Talk T41P IP
desk phone user guide
www.onetalk.com
T41P IP desk phone user guide

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One Talk—T41P IP desk phone guide 2
User guide
Welcome.......................................................................................................................................................................................................................................5
Initial setup .................................................................................................................................................................................................................................5
Connecting the phone to power and Ethernet.............................................................................................................................................5
Viewing E911 location information ...................................................................................................................................................................5
Getting to know your desk phone .......................................................................................................................................................................... 6
Hardware components............................................................................................................................................................................................ 6
Navigating the display...............................................................................................................................................................................................7
Indicators and notifications..................................................................................................................................................................................7
Customizing your desk phone....................................................................................................................................................................................7
About Basic settings..................................................................................................................................................................................................7
Language preferences.............................................................................................................................................................................................7
Time and date.................................................................................................................................................................................................................7
Display settings ............................................................................................................................................................................................................ 8
Line keys............................................................................................................................................................................................................................ 8
Speed dial configuration of a line key.......................................................................................................................................................... 8
Intercom key setup .................................................................................................................................................................................................... 9
Using the Intercom key ........................................................................................................................................................................................... 9
Voice Mail setup......................................................................................................................................................................................................... 10
Basic call features............................................................................................................................................................................................................. 10
Make outgoing calls................................................................................................................................................................................................ 10
Manage multiple lines. ........................................................................................................................................................................................... 10
Receive incoming calls.......................................................................................................................................................................................... 10
Ignore a call................................................................................................................................................................................................................... 10
End a call......................................................................................................................................................................................................................... 10
Hold a call. ...................................................................................................................................................................................................................... 10
Resume a call............................................................................................................................................................................................................... 10
Mute/unmute your phone’s microphone.................................................................................................................................................. 10

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One Talk—T41P IP desk phone guide 3
User guide
Redial. ................................................................................................................................................................................................................................ 10
Redial last number......................................................................................................................................................................................................11
Block a call.......................................................................................................................................................................................................................11
Bridge Line......................................................................................................................................................................................................................12
Call Barge ........................................................................................................................................................................................................................12
Remote Group Pickup.............................................................................................................................................................................................12
Call Forwarding............................................................................................................................................................................................................12
Call Move..........................................................................................................................................................................................................................13
Call Park and Retrieve............................................................................................................................................................................................13
Conference calling ....................................................................................................................................................................................................14
Do Not Disturb..............................................................................................................................................................................................................14
Transferring calls........................................................................................................................................................................................................14
Call History ...............................................................................................................................................................................................................................14
View Call History.........................................................................................................................................................................................................14
Delete an individual call log. ...............................................................................................................................................................................15
Delete all or a subset of all call logs. ...........................................................................................................................................................15
Blacklist a number from your Call History/remove a number from your blacklist. ....................................................15
Contact management......................................................................................................................................................................................................15
Local Directory.............................................................................................................................................................................................................15
Groups................................................................................................................................................................................................................................17
Voice Mail...................................................................................................................................................................................................................................18
System status, troubleshooting and other settings...............................................................................................................................18
About your options:..................................................................................................................................................................................................20

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One Talk—T41P IP desk phone guide 4
User guide
Features .....................................................................................................................................................................................................................................20
Accessibility features.............................................................................................................................................................................................20
Compatible accessories................................................................................................................................................................................................21
Important customer information............................................................................................................................................................................21
WEEE warning.............................................................................................................................................................................................................22
Customer feedback.................................................................................................................................................................................................22
GNU GPL information ............................................................................................................................................................................................22
Copyright.........................................................................................................................................................................................................................22
Warranty...........................................................................................................................................................................................................................22
Important 911 emergency response information ...............................................................................................................................22
Declaration of conformity ...................................................................................................................................................................................22
Important safety precautions...........................................................................................................................................................................23
Danger–electric shock and fire.......................................................................................................................................................................23
T41 desk phone navigation guide (soft key menu A)......................................................................................................................24
T41 desk phone navigation guide (soft key menu B)......................................................................................................................25
T41 desk phone navigation guide (soft key menu)...........................................................................................................................26

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User guide
Viewing E911 location information
Enhanced 911 (E911) is a location technology
that enables emergency responders to know
the geographical location of a caller who dials
911. Your One Talk account administrator will
configure your location. Contact your
administrator if your E911 address is missing
or inaccurate.
Note: This device will not function unless an initial
E911 address has been added.
To view your 911 address, press the Address line
key to the right of the LCD screen.
Welcome
The Verizon T41P IP desk phone is a stationary
Voice-over-IP (VoIP) business phone with nine
programmable line keys. The desk phone and the
line keys support the integrated service features
of One TalkSM from Verizon. The T41P features
work the same way on your desk phone,
smartphone and tablet computers.
Initial setup
If your T41P desk phone was not connected
and set up by your IT account administrator,
verify the following with your administrator:
1. You have a One Talk number.
2. Your user information has been updated in the
One Talk Admin Portal with your 911 address
and email address.
3. Your number has been included in any
business group features.
Connecting the phone to power
and Ethernet
Power
You have two options for power: AC power (wall
outlet) or Power over Ethernet (PoE). Your system
administrator will advise you which to use.
Network
Connect the included standard Ethernet cable
(or other standard Ethernet cable) between the
internet port on the phone and the port on the
wall or on your PoE-capable switch/hub device.
Startup
After your phone is powered on, the system boots
up and performs the following steps:
Dynamic Host Configuration Protocol (DHCP)
The phone attempts to contact a DHCP server in
your network to obtain valid IPv4 network settings
by default.
Automatic Phone Initialization
When your One Talk phone is connected to the
network and powered on, it will automatically
start the initialization process. The LCD screen
displays: Initializing, please wait during this
process. The phone finishes the initialization by
loading the saved configuration.
The desk phone is ready for use.

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3
2
6
1
4
7
Getting to know your desk phone
Hardware components
Item Description
1LCD screen
Displays info about calls,
messages, soft keys, time,
date and other relevant data,
such as:
• Caller ID
• Call duration
• Icons
• Missed call and second
incoming caller information
• Prompt text
2Power indicator LED
Indicates the status of phone
power and some phone
features (such as whether
they are on or off)
3Line keys
Can be programmed to
activate up to three accounts
and have phone features
assigned to them
4
Mute key Toggles to indicate whether a
feature is muted or not
Headset key
Toggles and indicates
whether the phone is in
headset mode or not
Message key Accesses your Voice Mail
messages
Redial key Redials a previously dialed
number
5Speakerphone key Toggles unit into hands-free
speakerphone mode
5Volume key
Adjusts the volume of the
handset, headset, speaker
and ringer
7Keypad
Provides the digits, letters and
special characters in
context-sensitive applications
8
Allows you to scroll through
the displayed information
Confirms actions or answers
incoming calls
Cancels actions or rejects
incoming calls
9Soft keys Can be customized as
shortcuts to specific features
5
8
9
3

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User guide
Time and date
Time and date are displayed in the middle of
the status bar. You can also set your preferred
formats for displaying time and date in the Time &
Date settings screen. The phone is defaulted to
SNTP so as to synchronize the time zone with the
provided 911 address.
To navigate to the Time & Date settings screen:
1. Press the Menu soft key to open the
main menu.
2. Select Settings.
3. Use the keys to navigate to Basic
settings and press to select.
4. Scroll to Time & Date and press
to select.
To configure the time zone to synchronize with the
address entered in the Admin Portal (SNTP):
1. From the Basic settings screen, highlight Time
& Date and press .
2. Scroll to SNTP settings and press
to select.
3. Press the Save soft key to accept the changes.
To set time and date format preferences:
1. From the Basic settings screen, scroll
to Time & Date Format and press
to select.
2. Scroll to Time & Date Format and
press to select your preferred formats.
3. Scroll to select Hour, Clock or Date
format. To change the format, press to
find, highlight and select desired format. Press
the Save soft key to accept the changes.
Navigating the display
Indicators and notifications
LED light status:
Power indicator LED
LED status
indicator
What it means
Solid red The phone is initializing.
Fast flashing red The phone is ringing
or downloading configuration files.
Slow flashing red The phone receives a
Voice Mail.
Off The phone is not in use.
Line key LED
LED status
indicator
What it means
Solid green The line is in use on current device.
Solid red The line in use but on another device.
Slow flashing red The line has been placed on hold from
another device.
Fast flashing green The line is receiving an incoming call.
Slow flashing green The call is placed on hold from current
device.
Off The line is inactive.
Customizing your desk phone
About Basic settings
Setup and preference options for the following
can be found in the Basic settings menu:
• Language preferences
• Time and date
• Display settings
• Ringtone and keypad sound settings
To access Basic settings:
1. Press the Menu soft key while the phone
is idle.
2. Use the keys to navigate to Basic
settings and press to select.
Language preferences
The default language on the phone’s user
interface is English.
To change the language of the phone interface:
1. Press the Menu soft key to open the
main menu.
2. Use the keys to navigate to and
select Settings.
3. Use the keys to navigate to and
select Basic.
4. Use the keys to navigate to and
select Language.
5. Scroll to your preferred language,
highlight and select it.

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User guide
Display settings
To change backlight duration:
You can set the time duration for the backlight of
your desk phone as Always ON, Always OFF or
several other options. For example, you can have
your display switch to low-light mode after a
period of inactivity. You can also turn o the
backlight completely when inactive. To set
backlight levels and duration of inactivity before
switching to low light or turning the backlight o:
1. From Display settings, scroll to Backlight
and press to select.
2. Scroll to Backlight Active Time and
select one of the following to choose your
preferred time: Always ON, Always OFF,
15 sec, 30 sec, 60 sec, 120 sec, 300 sec,
600 sec or 1800 sec.
3. Press Save.
Sound settings
Call volume
Press on the phone console to
adjust the volume of the receiver when you
are on a call (using the handset, speakerphone
or headset).Ringer volume
Press on the phone console to
adjust the volume of the ringer when the phone
is idle.
Ringtones
1. From Sound settings, scroll to
Ringtone and press to select.
2. Highlight the desired line.
3. Press then select the desired ringtone
and press Save. If there are multiple lines on
the desk phone, you can elect to assign one
ringtone for all lines by selecting Common
AES or assign a dierent ringtone for each line.
4. Scroll to preview ringtone options and
press the Save soft key to select.
Keypad tones (key tones)
Keypad tones, or key tones, give you the option of
hearing sounds each time you depress a key on
the keypad. To activate key tones:
1. From Sound settings, scroll to Key
tones and highlight it to select it.
2. Use the Switch soft key to enable or disable
Key tones, and press the Save soft key to
accept the changes.
Line keys
Your T41P comes with nine configurable line
keys. You can use them to create one-button
speed dials for frequently dialed numbers.
To view all lines, press the 12 3 Pages key
on the idle screen to toggle to additional line
key pages.
Speed dial configuration of a line key
To configure a speed dial key:
1. Press and hold an unused line key (for about
five seconds).
2. Use or the Switch soft key to scroll
through the type of line keys available until you
locate Speed Dial.
3. Scroll to complete each of the
following fields:
• Account ID: Select the phone line to
associate with this line key.
• Label: Enter the name you would like
displayed on the line key label.
• Value: Enter the phone number you would
like this line key to dial.
4. Press the Save soft key to accept
your changes.
You can now use this line key to speed dial
this contact.

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User guide
Intercom key setup
1. From the Home screen, press and hold an
empty soft key
2. From the Type field, press Intercom soft key.
3. Enter the appropriate information then press
the Save soft key.
• Label
• Value (extension number)
You will get a prompt to enter the extension
number if left blank.
Using the Intercom key
General information:
• If you attempt to use speed dial to dial the
extension needed for an intercom call, your
phone will display an error message. You must
enter the extension manually if no extension is
defined in the Intercom line key.
• Intercom calls do not have a standard ring.
You’ll hear a beep and the Intercom call will
be auto-answered.
• Desk phones with the Do Not Disturb feature
enabled do not receive Intercom calls. If no
other desk phones share the One Talk
phone number, the Intercom call is directed
to Voice Mail.
• If there are additional desk phones sharing
the same One Talk phone number (where
Do Not Disturb is not enabled), those devices
receive the Intercom call. There is no way to
tell which desk phone will receive the Intercom
call if multiple desk phones are sharing the
same One Talk phone number.
To use a dedicated Intercom line key when
extension is not defined:
1. From the Home screen, press the
Intercom soft key.
2. Enter the target extension for Intercom, then
press the Send soft key.
To use a dedicated Intercom line key when
extension is defined:
1. From the Home screen, press the soft key
next to the Intercom label.
2. The Intercom is now connected.

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User guide
Voice Mail setup
1. Press the Message key on the
phone console.
2. Select your preferred language.
3. Create a four-digit passcode.
4. At the voice prompt, record your name.
5. Select a greeting, either personalized
or standard.
See Voice Mail for more information.
Basic call features
Make outgoing calls.
From the handset:
Pick up the handset, enter the phone number and
press the Send soft key.
Using the speakerphone:
With the handset on-hook, press , enter the
number and press the Send soft key.
From a headset:
With the headset connected, press to activate
the headset mode, enter the number and press
the Send soft key.
From your Call History:
1. Press the History soft key.
2. Press or to switch between All,
Placed, Received, Missed and Forwarded
call lists.
3. Press or to select the desired entry.
4. Press the Send soft key.
From your directory:
1. Press the Directory soft key.
2. Select the desired contact group and press
the Enter soft key.
3. Press or to find and highlight the
desired number.
4. Press the soft key to dial out the number.
Manage multiple lines.
The telephone number assigned to your desk
phone gives you three dierent lines you can
use to place and receive calls. Each line is
represented by a line key with your One Talk
number. You can use these lines to simultaneously
hold three separate conversations or conference
in up to six participants. To move between the
lines, place the current one on hold and press the
desired line.
Receive incoming calls.
When not already on a call:
Using the handset: Pick up the handset.
Using the speakerphone: Press .
Using the headset: Press .
While on a call or the line is otherwise in use:
Press the corresponding incoming line key to
answer the call.
Alternatively, press Hold to place the current
call on hold, then press Answer to pick up the
incoming call. Or press Ignore to trigger your
Call Forwarding preferences.
You can also activate Do Not Disturb (DND)
mode to turn o ringing and automatically ignore
calls by pressing the DND soft key.
Ignore a call.
Press Ignore during an incoming call when
you wish to trigger the call forwarding options
you configured for Call Forward Busy or Call
Forward No Answer.
End a call.
Using the handset:
1. Press the End Call soft key
2. Hang up the handset.
Using the speakerphone:
Press the End Call soft key.
Using the headset:
Press the End Call soft key.
Hold a call.
Press the Hold soft key during a live call.
Resume a call.
If there is only one call on hold, press the
Resume soft key.
If there is more than one call on hold,
press or to select the desired call,
then press the Resume soft key.
Mute/unmute your phone’s microphone.
Press during a call.
Redial.
1. Press to enter the placed call list.
2. Press or to select the desired entry.
3. Press or the Send soft key.

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User guide
Redial last number.
Press twice when the phone is idle to dial out
the last dialed number.
Function Quick access code
Remote Group
Pickup **98
Direct Transfer to
Voice Mail **55
Block a call.
There are two ways to block incoming calls from
ringing your phone:
• Anonymous Call Rejection blocks incoming
calls that restrict the display of their outgoing
caller ID information.
• Blacklisting allows you to specify contact
names and Call History numbers from which
you do not wish to receive calls.
To enable Anonymous Call Rejection:
1. Select the Features line key.
2. Scroll to navigate to and select
Anonymous Call Rejection.
3. Press to turn the feature on or o.
To blacklist a contact:
From your directory:
1. Press the Directory soft key while the phone
is idle.
2. Locate the contact you wish to blacklist by
selecting All Contacts or the Group to which
the contact belongs.
3. Use to navigate to the contact and
press the Options soft key.
4. Select Add to Blacklist.
From your Call History:
1. Press the History soft key.
2. Select the caller you want to blacklist.
3. Select Options.
4. Select Add to blacklist the caller and
press OK.

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User guide
To remove a contact from a blacklist:
1. Press the Menu soft key while the phone
is idle.
2. Press the Directory soft key, then press
Blacklist.
3. Scroll to highlight the contact you
wish to unblock and press Options.
4. Select Add to Contacts and press to
accept the change.
Bridge Line
The One Talk Bridge Line feature lets you use
your own desk phone to receive and place calls
on behalf of other phone numbers. Incoming
calls to those telephone numbers will ring on
your desk phone, and you can use those other
numbers to place calls directly from your own
desk phone.
To configure another phone number to your
desk phone:
Your organization’s One Talk account
administrator can configure bridged devices
by logging into the My Business Verizon
One Talk Admin Portal.
Monitoring and answering a bridged line:
1. When a call is made to a bridged line, it will
appear on your screen.
2. Press the appropriate line key to answer the
call. The monitored phone’s status display will
now show that the line is busy.
Once a call is answered on a bridged line, you
will have access to the same features that are
available on your own desk phone line.
Call Barge
Any bridged line or other device that shares a
number with you can use the Call Barge feature
to join a call in progress. Call Barge is especially
useful for admins when it is urgent that a manager
be reached immediately.
To use Call Barge, your account administrator
must configure the barge function in the One Talk
Admin Portal.
To barge in on a call to your One Talk number or
Bridge Line:
1. Press and hold the in-use line key for
approximately five seconds.*
2. Press the Barge In soft key to barge in on the
active call.
*The Line Key indicator will light steady green when
the line is busy (on an active call).
To set a warning tone during Barge In:
One Talk can be configured to notify you when
another user barges in on a call. For more
information, refer to the User Portal Guide or
contact your systems administrator.
Remote Group Pickup
One Talk helps ensure that calls are answered by
associating lines with groups such as company
departments. If your administrator has assigned
your line to a specific group, Remote Group
Pickup enables you to remotely pick up a group
member’s ringing line from your own desk phone.
Dial **98 from your desk phone to remotely pick
up a group member’s ringing line.
Call Forwarding
This feature allows incoming calls to
automatically ring another phone number or to
be sent directly to Voice Mail, depending on your
preferences. The following options are available:
Call Forward Always
Forwards all calls made to your One Talk phone
number to an alternative phone number. Calls
can be forwarded to any domestic U.S. toll or
800 number.
Call Forward Busy
Forwards calls to an alternative number
when your One Talk number is busy. Calls can
be forwarded to any domestic U.S. toll or
800 number.
Call Forward No Answer
Forwards calls to an alternative phone
number when there is no answer at your
One Talk number.

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User guide
Call Forward to Voice Mail
Automatically forwards calls made to your One
Talk phone number to your Voice Mail box when
one of your optional preferences above (Always,
Busy, No Answer) is set.
To set forward-to phone number and configure
Call Forwarding preferences:
1. Select the Features line key.
2. Scroll and select Call Forwarding
3. Scroll to find and select your
forwarding preference (Always Forward,
Busy Forward or No Answer Forward) and
click .
4. Use the keys to enable/disable.
5. If enabling, scroll to the Forward To:
field and enter the number to which you want
your calls forwarded.
6. When you are finished, select the Save button.
Call Move
If your One Talk number is shared with other
devices, when you are on a live call, you can
move from your desk phone to your mobile
device or tablet and from your other devices
to your desk phone without disconnecting.
To change phones:
1. Place the call on hold by pressing the Hold
soft key.
2. On your mobile device, tap the Active Call
icon then select Retrieve to continue the call.
To retrieve a call from your desk phone:
If you placed a call on hold from another device,
the line key on your desk phone will be flashing
red. To pick up the call, press the corresponding
line key.
Call Park and Retrieve
Call Park and Retrieve is a form of a call hold that
lets you assign or “park” an active call to another
member’s extension or 10-digit phone number for
easy retrieval within the same group.
Calls can also be retrieved by the person who
parked the call. If you park a call against your own
extension, it’s just like placing the call on hold,
but with a ringback reminder. If you’ve enabled
the Music on Hold option, callers will hear music.
To park a call:
1. While on an active call, press the Park soft key.
The user will hear a message stating “Please
dial the number where you want to park your
call followed by # or dial # to park the call
against your number.”
2. Enter the appropriate 10-digit number or the
extension number followed by #.
3. Press # to park against your own extension.
To retrieve a call:
• Press the Retrieve soft key.
• The user will receive audio and visual
notification of the parked call.
• The call can be retrieved by dialing FAC
**88 + extension.

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User guide
Caller Line ID Block
You can opt to place outgoing calls anonymously
by pressing **67 prior to dialing. This will
prevent your phone number or any other
caller ID information from appearing on the
recipient’s display.
Conference calling
You can use any of your lines to hold a one-
person conversation or a conference call.
While on a call:
1. Press the Hold soft key during an active call.
Then press New Line.
2. Enter the number of the second party, and
then press the Send soft key.
3. Press the Conference soft key again when
the second party answers. All parties are now
joined in the conference.
4. Repeat steps 1 to 3 to hold up to a 6-way
Conference Call.
Do Not Disturb
Rejects incoming calls automatically. If no other
devices share the One Talk number, callers can
be forwarded to Voice Mail when DND is enabled.
1. Select the button that is under DND on
your phone display.
2. A DND icon will display at the top of the
screen. Press the button under DND to toggle
the feature on or o.
Transferring calls
You may transfer an active call to any other
phone number (it does not have to be a One
Talk number). There are three transfer options:
Consultative Transfer, where you have an
opportunity to speak with the called party before
transferring the call for pickup; Direct Transfer,
where the current active call is transferred with
no dialog between you and the called party;
and Direct Transfer to Voice Mail.
Consultative Transfer
While on a call:
1. Press the Transfer soft key; this will place the
other party on hold.
2. Use the dial pad to enter the number
(extension or 10-digit number).
3. Press Consult; you will be connected and can
inform the called party of the pending transfer.
4. Press Transfer to complete.
Direct Transfer
While on a call:
1. Press the Transfer soft key; this will place the
other party on hold.
2. Use the dial pad to enter the number
(extension or 10-digit number).
3. Press Direct.
Direct Transfer to Voice Mail
Direct Transfer to Voice Mail enables you to
transfer a call to someone else’s Voice Mail.
1. Press the Transfer soft key during an active
call. This will place the call on hold.
2. Press **55 then enter the 10-digit phone
number or extension to which you want to
transfer the call.
3. Press the Direct soft key to complete
the transfer.
Call History
Call History maintains a list of all calls that were
missed, placed, received and forwarded. You can
view your Call History, place a call, add a contact
or delete entries from the Call History list. Call
History can be accessed from the idle screen or
main menu.
View Call History.
1. Select History soft key.
2. Scroll to navigate through the
Call History.
3. When the desired phone call is highlighted,
press one of the four soft keys beneath the
screen to select your desired function: Back
(to return to the previous menu), Delete,
Options (Detail, Add to Contacts, Add to
Blacklist) or Send (to call the number).

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User guide
Delete an individual call log.
1. Tap the keys to find and highlight
the call log you wish to delete.
2. Select Delete.
Delete all or a subset of all call logs.
1. Tap the key.
2. Select Options.
3. Select Delete All.
4. Select .
Blacklist a number from your Call
History/remove a number from
your blacklist.
See Advanced Call Features > Block a call >
Blacklist a call.
Contact management
The built-in phone directory can store the
names and phone numbers of your contacts.
You can store up to 1,000 contacts and 48
groups in your phone’s local directory. You can
add new groups and contacts; edit, delete or
search for a contact; and dial a contact number
directly from the local directory. Contacts can
also be moved between groups.
Local Directory
To add a contact:
1. Press the Directory soft key when the phone
is idle, and then press All Contacts.
2. Scroll to navigate to the desired
directory group and select .
3. Press the Add soft key to add a contact.
4. Enter a unique contact name in the
Name field and contact numbers in the
corresponding fields.
5. Use the key to enter other information
(work number, mobile number, etc.).
6. Press the Add soft key to accept the change.
To search for a contact:
1. Press the Directory soft key.
2. Select All Contacts.
3. Press the Search soft key.
4. Use the key pad to enter name.
To edit a contact:
1. Press the Directory soft key when the phone
is idle, and then select All Contacts.
2. Highlight the contact you wish to edit.
3. Press the Options soft key and select Detail
from the prompt list.
4. Edit the contact information using the to
select the desired contact fields you wish
to change.
5. Press the Save soft key to accept the change(s).

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To delete a contact:
1. Press the Directory soft key when the phone
is idle, and then press All Contacts.
2. Highlight the contact you wish to delete.
3. Press the Options soft key and select Delete
from the prompt list.
4. Press the soft key when the LCD
screen prompts, Delete selected item?
To blacklist a contact from your directory:
See Advanced Calling Features > Block a call >
Blacklist a contact from your directory.
To remove a contact from blacklist:
1. Press Menu and then the Directory soft key.
2. Select the Blacklist folder.
3. Select Options.
4. Highlight Add to Contacts and tap the
soft key.
5. Highlight Move selected to contacts and tap
the soft key.

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User guide
Groups
Groups are a great way to organize large lists of
contacts, such as by function or department.
Groups help you more quickly find the
individual(s) you need to reach. You can even
assign each group its own distinctive ringtone.
You can edit, delete and blacklist group contacts
and move contacts to dierent groups.
To create a group:
1. Press the Directory soft key.
2. Select Add Group.
3. Using the keypad, enter a group name.
4. Use the key to scroll to and select a
ringtone to assign to the group (if desired).
5. Once you are finished editing, select Add.
To delete a group:
1. Press the Directory soft key.
2. Select the desired contact group.
3. Press the Option soft key and then select
Delete from the prompt list.
4. Press the soft key to confirm the deletion
or the Cancel soft key to cancel.
To assign a contact to a group:
1. Press the Directory soft key, then press
All Contacts or the Group to which the
contact belongs.
2. Scroll to highlight the contact you
wish to edit.
3. Press the Options soft key and select Detail
from the prompt list.
4. Scroll to Group field and to
select the desired group.
5. Press the Save soft key to accept the
changes.
To move a contact to a dierent group:
1. Press the Directory soft key, then press All
Contacts or the Group to which the
contact belongs.
2. Scroll to highlight the contact you
wish to move, then press Options.
3. Press Detail, select a dierent group, and
press Assign to Group.

PREVIOUS |CONTENTS |NEXT 18One Talk—T41P IP desk phone guide
User guide
To remove a contact from a blacklist:
1. Press the Menu soft key while the phone
is idle.
2. Press the Directory soft key, then
press Blacklist.
3. Scroll to highlight the contact you
wish to unblock and press Options.
4. Select Add to Contacts and press to
accept the change.
Voice Mail
To retrieve Voice Mail messages:
Press the message button on the desk
phone console.
System status, troubleshooting
and other settings
To check phone status:
1. Press Menu soft key.
2. Scroll to navigate to and select
Status. Basic info will appear: IP Address,
MAC Address, Firmware Version.
3. Select More to see other information:
Network (IPv4 and MAC addresses), Phone
(configuration information, product ID and
MAC address); and Account information
(number of the phone and accounts
associated with it).
4. Scroll to navigate to and select the
info you would like to view and select .

PREVIOUS |CONTENTS |NEXT 19
One Talk—T41P IP desk phone guide
User guide
Reboot or reset phone.
These are advanced settings for administrators
only and require an admin password. The default
password is “admin.”
To navigate to the Advanced Settings page:
1. Press the Menu soft key to open the
main menu.
2. Use the keys to navigate
to Settings and press to select.
3. Select Advanced and press to select.
4. Enter administrator password and the OK soft
key to confirm.
To reboot the phone:
1. From Advanced Settings, scroll to Reset
& Reboot and press to select.
2. Scroll to Reboot and press to select.
3. Press the OK soft key to confirm.
Note: Alternatively you can press and hold the X
below the key for 10 seconds and then press
to confirm the reboot.
To reset the phone to factory settings:
1. From Advanced Settings, scroll to Reset
& Reboot and press .
2. Select Reset to factory settings and
press .
3. Scroll to your desired reset option:
Full Reset, Reset Configuration, User
Data Reset.

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One Talk—T41P IP desk phone guide
User guide
About your options:
Full reset: Clears the configuration and the
user-specific data and settings (address book,
speed dials, blacklist, ringtone, backlight, etc.).
Configuration reset: Removes all information
related to the account (number, registration
information, etc.), but keeps the user-specific
data and settings untouched.
User data reset: Keeps the account untouched
and removes only the user-specific data
and settings.
4. Select your preferred option and press the
Save soft key to select.
5. Press the OK soft key when asked to confirm.
Features
Accessibility
• PoE support
Display and input
• Six line keys (three-page view)
• Dual-color (red or green) illuminated LEDs
• Illuminated Mute, Headset, Hands-Free
speakerphone keys
Network
• Advanced Calling (HD Voice)
Technology
• Dual Port Gigabit Ethernet
• IPv6
• SIP v1 (RFC2543), v2 (RFC3261)
• Supports bridging that allows T41P, T46G,
T46GW and T49G to monitor incoming calls
• Transport Layer Security (TLS)
• Yealink Optima HD voice
Applications and software
• One Talk compatible
Form factor
• 1XRJ12 (6P6C) EHS port
• 1xRJ9 (4P4C) handset port
• 1xRJ9 (4P4C) headset port
• 2 x RJ45 10/100M Ethernet ports
• Desk phone
• Integrated stand with two adjustable angles
• Message Waiting Indicator (MWI)
• Power over Ethernet (IEEE 802.3af), Class 2
• Wall mountable
Product
• Full-duplex, hands-free speakerphone with
AEC
• Mute, Auto Answer, Do Not Disturb
• Manual or automatic date/time setting
Too ls
• Caller ID with Name
• Speed Dialing
Accessibility features
For hearing-impaired users:
Feature Description
Adjustable
ringtone and
volume
Choice of a variety of ringtones. Volume
of the ringer can also be changed to
suit needs.
Adjustable call
volume
While on a call, raise or lower the volume
of the voice on the far end and of other
phone sounds heard.
Visual notifications
Indicators on the phone screen, such as
flashing bars or icons, indicate when
calls are incoming or outgoing, or if a call
is active or held. Indicators can also
indicate phone status and if certain
features are activated.
Electronic
hookswitch
support
When using a headset that supports
electronic hookswitch (EHS), controls on
the headset can answer and end calls. In
addition, call volume can be controlled
and calls may be able to be muted from
the headset.
Headset memory
mode Headset can be set up to take all calls.
Hearing-aid
compatible (HAC)
handsets
The standard handset of Yealink phone
isn’t fully compatible with HAC. If
customers have HAC requirement,
Verizon can ship the additional handset
to replace only the current standard
handset of the phone.
Teletypewriter
(TTY) support
Yealink phones support commercial
TTY devices (for example, Ultratec
Superprint).
Visual Message
Waiting Indicator
(MWI)
• An indicator light on the phone
indicates that new messages are
waiting. Icons on the phone screen also
indicate that the phone has
new messages.
• At launch, Voice Mail Indicator always
shows “1.” See Known Issues for
more information.