OneVue OneVue Sense E121 User manual

OneVue™ Sense Water Leak Sensor
Installation Guide
Product Models: E121, E123
09/25/19

Copyright ©2019 Primex. All rights reserved.
Printed in the USA.
Information in this document is subject to change without notice. The software described in this document is furnished under a
license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of those
agreements. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,
electronic, mechanical or otherwise, for any purpose, without the prior written permission of Primex.
OneVue is a trademark of Primex. All other trademarks are the property of their respective owners.
The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by
Primex, Inc. is under license.
Primex is the leading provider of solutions to automate and maintain facility compliance, increase efciencies, enhance safety and
reduce risk for enterprise organizations in the healthcare, education, manufacturing and government vertical markets. Primex delivers
platforms that utilize a facility’s existing network infrastructure to automate, monitor, document and report essential activities
performed by the facility management staff including time synchronization, and environmental, temperature and event monitoring.
Corporate Headquarters
965 Wells Street
Lake Geneva, WI 53147
Phone: [phone]
[email protected]

Table of Contents
Water Leak Sensor application uses ................................................................................................... 4
HVAC boiler unit monitoring example .......................................................................................... 4
Computer & Network Room monitoring example ........................................................................... 4
Water Leak Sensor and Water Detector specications ............................................................................ 6
Water Leak Sensor specications .............................................................................................. 6
Water Detector specications ................................................................................................... 7
Water Detector routine care ...................................................................................................... 7
Water Leak Sensor device features ..................................................................................................... 9
A. LCD Screen ........................................................................................................................ 9
B. Service Buttons ................................................................................................................ 10
C. LED Status Indicators ......................................................................................................... 10
D. Water Detector ................................................................................................................. 11
E. Sensor inputs ................................................................................................................... 11
Install Water Leak Sensor and Water Detector ..................................................................................... 12
Supplied components ............................................................................................................ 12
Mounting location guidelines .................................................................................................. 12
Step 1: Verify sensor conguration ........................................................................................... 13
Step 2: Insert batteries and turn on battery backup power ............................................................. 14
Step 3: Mount Water Leak Sensor ............................................................................................ 14
Step 4: Place Water Detector ................................................................................................... 15
Step 5: Establish connections .................................................................................................. 16
Step 6: Verify connection to OneVue ......................................................................................... 16
Step 7: Verify OneVue settings ................................................................................................. 16
Step 8: Test water detection ................................................................................................... 17
OneVue Network Requirements ....................................................................................................... 18
Network communication protocols ........................................................................................... 18
Safety, Regulatory, Warranty ............................................................................................................ 20
SAFETY PRECAUTIONS ......................................................................................................... 20
REGULATORY APPROVALS ..................................................................................................... 20
PRIMEX ONE YEAR LIMITED WARRANTY ................................................................................... 22
Technical Support ......................................................................................................................... 23
Page 3

Water Leak Sensor application uses
The OneVue Water Leak Sensor is designed to support a wide range of applications and placement options.
Application uses
Monitor areas to prevent serious interruptions to your facility's systems or a loss of assets.
• HVAC and Electrical Rooms
• Computer & Network Communication Rooms
• Storage areas with sensitive assets or inventory
Water Detector placement
• Where leaks or overow of water are possible
• Where there is a multitude of signal cables and power
• Where there is highly sensitive units or systems
• Around the edge of interior walls
• Around any potential leaking objects
• Water Detector cord length is 13 ft. (3.9 m). Perimeter being monitored can be expanded by daisy chaining up to a
maximum of four Water Detectors.
HVAC boiler unit monitoring example
It’s important to place a Water Detector in the proper location. Water tends to puddle at the lowest point of the oor and
underneath pipe junctions and HVAC units.
Computer & Network Room monitoring example
For larger areas, it’s recommended to connect several Water Detectors along the entire perimeter of the oor or in the
area where the assets being monitored are located.
Page 4

WaterLeak Sensor
Page 5

Water Leak Sensor and Water Detector specications
Water Leak Sensor specications
Power AC power adapter: 5V DC USB Mini B (5 pin) connector interface, 5 ft (1.5 m) cable, Input: 100-240 VAC, 50/60 Hz, 0.4A, Output:
5V DC, 1.0A max
Battery-backup power: 2 AA Lithium 1.5V batteries; use of Energizer® L91 Ultimate Lithium batteries recommended.
Power over Ethernet (PoE) model: Compliant with IEEE 802.3af standard and compatible with 802.3at standard
Operation Local Device Alerts: audio and visual status indicators
Audio Alert Reset Periods (user-dened): next alarm, 15 and 30 minutes, 1, 2, 3 and 4 hours
Alarm Delay (user-dened): 0 to 240 minutes
Logging Interval (user-dened): 15, 20, 30 minutes, 1, 2, 3, 4, 8, 12 hours
Check-In Interval (user-dened): 15, 20, 30 minutes, 1, 2, 3, 4, 8, 12 hours
Unresponsive Timeout (user-dened): none, 30 minutes, 1, 2, 3, 4, 6, 8, 12, 16 hours, 1 day
Internal Local Stored Reading Capacity: 4096 readings
Network
Communication
Wi-Fi supported 
Applies to: All OneVue Sensors
• Wireless Networking Protocols: 802.11b, 11g, 11n single stream (2.4 GHz)
• Wireless Security Protocols: WEP (Open & Shared), WPA (TKIP & AES), WPA2 (TKIP & AES)
• Wireless Authentication Protocols: None, EAP-FAST, EAP-TLS, EAP-TTLS (MSCHAPv2), PEAP v0 (MSCHAPv2), PEAP v1 (GTC)
• Network Communication Protocols: Hypertext Transfer Protocol Secure (HTTPS)/TLS 1.2
• IP Addressing: Dynamic Host Conguration Protocol (DHCP), static IP addressing
• Data Packet Size: typically less than 5 kilobytes (kB)
Power over Ethernet (PoE) and Ethernet supported 
Applies to: OneVue Temperature Sensor, Differential Pressure Sensor, Water Leak Sensor, Contact Closure Sensor, OneVue Sync
Transmitters, OneVue Bluetooth Bridge, OneVue Bell Controller
• Power over Ethernet (PoE): Compliant with IEEE 802.3af standard
• Network Communication Protocols: Hypertext Transfer Protocol Secure (HTTPS)/TLS
• IP Addressing: Dynamic Host Conguration Protocol (DHCP), static IP addressing
• Data Packet Size: typically less than 5 kilobytes (kB)
Page 6

Enclosure Enclosure: ABS plastic
Dimension: 4.7" H x 3.7" W x 1.3" D (11.93cm x 9.39cm x 3.30cm)
Weight: 0.3 lb (136 gram) with 2 AA Lithium batteries
Display: Liquid crystal display (LCD), HTN reective glass, dimension: 0.75" H x 1.38" W (1.90 cm x 3.50 cm)
LCD Display: current sampled reading and operating status
LED Status Indicator
Water Detector input: USB Mini B (5 pin) connector
AC-power input: USB Mini B (5 pin) connector
Mounting: wall or surface-mount
Environment Operating Temperature: 32° to 122° F (0° to 50° C), indoor use only
Storage Temperature: -4° to 140° F (-20° to 60° C)
Certications FDA registered, 21 CFR Part 11 compliant
FCC, CE, and IC compliant
Warranty 1 Year
Water Detector specications
Operation Detects water bridge across the two metal contacts located on the bottom side of the Water Detector. A change to the voltage reading
measurement detects a dry or wet condition. When water reaches both metal contacts, activates a change to the voltage reading
measurement that is then received by Water Leak Sensor.
Perimeter being monitored can be expanded by daisy chaining up to a maximum of four Water Detectors.
Enclosure ABS plastic
Silicon rubber cover on open connection port
Length: 3.875 in. (9.843 cm)
Width: 1.6 in. (1.06 cm)
Height: 0.75 in. (1.90 cm)
Cable 13 ft. (3.9 m) length; Water-resistant
USB Mini B (5 pin) connector interface
Environment Operating Temperature: 32° to 122° F (0° to 50° C), indoor use only
Storage Temperature: -4° to 140° F (-20° to 60° C)
Warranty 1 Year
Water Detector routine care
• Wipe the outer surface of the product with a soft cloth. Do not use any abrasive powder or a liquid cleaning
detergent.
• Periodically check the metal contacts and wipe away any water or foreign material that has become adhered to the
contacts.
Page 7

If the unit’s metal contacts come into contact with a foreign material (oil, detergent, etc.), then contacts may repel
water and therefore will not be able to properly detect water.
• Water Detector is water-resistant, but is not waterproof. If the detector has been submerged in water or becomes wet
for an extended period of time, test the unit to verify water detection. If it does not detect water, the unit will need to
be replaced.
Page 8

Water Leak Sensor device features
Water Leak Sensor
A
B
C
D
E
A. LCD Screen
Provides a visual display of its last sampled reading and current operating state.
Last Sampled Reading
• Normal Reading: DRY
• Out of Range Reading (Alarm state): H2O (wet)
Current operating state indicators
Segment Description
Signal OK Indicates its last check-in to OneVue was successful.
No Signal Indicates the last check-in to OneVue failed.
For wireless network use, a failed check-in may be due to the device is not within range of its congured wireless access point or the
wireless signal strength is not adequate for normal operation. For PoE or Ethernet use, a failed check-in may be due to the device
could not establish a network connection.
If the device is powered by AC or Power over Ethernet (PoE), the yellow LED indicator ashes during this state.
Low Battery
icon
Indicates an Alarm state due to its estimated battery life is less than 25%.
Page 9

Segment Description
Lbat Indicates an Alarm state due to its battery level is critically low.
Readings are not displayed, sampled, logged, or transmitted to OneVue during this state.
Up Indicates a rmware update is being applied to the device.
Readings are not displayed, sampled, logged, or transmitted to OneVue during this state.
HwF Indicates device is experiencing an internal hardware failure due to the main processor cannot communicate with the internal
sensing element. Contact Technical Support for additional assistance.
Readings are not displayed, sampled, logged, or transmitted to OneVue during this state.
FTST Indicates device is in a Factory Test Mode. This is initiated by pressing and holding down the check-in button for greater than 7
seconds. If a device has entered this mode, it performs a factory test and power-cycles in approximately 1 minute, and then returns
to its normal operating mode. This test mode does not impact use of the device or its local memory, and is intended only for use by
the Primex factory engineering staff.
Readings are not displayed, sampled, logged, or transmitted to OneVue during this state.
B. Service Buttons
A sensor has two service buttons located on the front of the device.
Button Operation
Silence
Button
The silence button clears the local reading alarm.
During a reading Alarm state, pressing and immediately releasing the silence button clears the audio alert and stops the red LED from
ashing, but does not acknowledge the alert in your OneVue account.
Audio alert resumes once the time period of the Resume Audio Alert setting has been reached. Audio alert settings are congured from
a sensor's gateway prole.
Check-
in button
Pressing and releasing the check-in button during normal operation initiates a check-in to OneVue. During a check-in, all logged
readings are transmitted to OneVue and any pending updates are downloaded to the device. During an active check-in connection,
additional pressing of the check-in button is ignored.
When the check-in button is pressed and released, the device emits a series of audio beeps indicating its connection sequence. When a
device emits beeps as indicated below and displays Signal Ok, this indicates a successful check-in.
• 1 beep: device booted
• 2 beeps: device connected to network
• 3 beeps: device connected to OneVue
If a check-in fails, commonly due to the device cannot establish a network connection, all logged readings are stored in the device's non-
volatile memory. If the number of failed check-ins exceeds the size of the non-volatile memory, the oldest readings are overwritten.
Primex sensor devices store up to 4096 readings.
C. LED Status Indicators
Primex sensors have three LED indicators that provide a visual indicator of its current state.
LED State/Status Device power
Green LED illuminated Normal state
Operating as expected
AC or PoE power: LED illuminated
Battery-power only: LED disabled to conserve battery life. Upon power up, illuminates
for 2 seconds
Page 10

LED State/Status Device power
Yellow LED ashing Warning state
• Low battery
• Unresponsive
AC or PoE power: LED illuminated and ashes
Refer to the LCD display to identify the condition
Red LED ashing Reading Alarm
• Out of Range, Past Alarm Delay
All power methods: LED illuminated and ashing
D. Water Detector
• Connects to Water Leak Sensor (E)
• Detector contacts
Detects water bridge across the two metal contacts located on the bottom side of the Water Detector. A change to
the voltage reading measurement detects a dry or wet condition. When water reaches both metal contacts, activates
a change to the voltage reading measurement that is then received by Water Leak Sensor.
• Integrated hanger for high-level water monitoring
• Detector input; daisy chaining up to four water detectors to one Water Leak Sensor
E. Sensor inputs
• AC power; Mini B port
• Water Detector; Mini B port
• PoE/Ethernet port (PoE model only)
• Contact Closure removable terminal block (enabled with Water Leak & Contact Closure Sensor model only)
Page 11

Install Water Leak Sensor and Water Detector
Supplied components
Inspect the package contents to verify the supplied components are present and no damage has occurred during
shipping.
Quantity Component
1 Water Leak Sensor
1 Water Detector
1 AC power adapter: 5V DC USB Mini B (5 pin) connector interface, 5 ft (1.5 m) cable, Input: 100-240 VAC, 50/60 Hz, 0.4A, Output: 5V DC,
1.0A max
1 Primex 3.0v Lithium/Iron Disulde Battery Pack (contains 2 AA 1.5V Energizer® Ultimate Lithium batteries)
2 3M™ Dual Lock Fastener & Tape, 2" x 1" strips
1 USB conguration cable; supplied with a device order only. For use with the Primex Device Conguration software to manually congure a
device or troubleshoot device network connectivity issues. It's recommended to save this cable for future use.
Mounting location guidelines
The location of the sensor and detector impacts its use and operation. Be sure to identify a location that meets the
following guidelines. For mounting illustrations, see topic Water Leak Sensor application uses [4].
Water Leak Sensor location
• Sensor is not water-resistant or waterproof. Mount at a minimum of 3 ft. (0.91 m) above oor level; avoid exposing
device to water.
• Easily accessible for maintenance and clear from obstructions. Avoid a location that would interfere with the use of
the monitored unit or area.
• Wireless Network use
It's recommended that the device is in a clear line of sight to a wireless access point. If the location is NOT in a clear
line of sight to a wireless access point, its LCD screen must be above the unit it's being mounted to.
Wireless signal strength of -60db or better at the mounting location. It's recommended to measure the strength with
a Wi-Fi analyzer app on a mobile phone.
• PoE/Ethernet use
An open, active network port in close proximity to the mounting location.
• AC power
Outlet within 5 ft. (1.5 m) from its mounting location. Devices using AC or PoE power can also use battery power as a
backup power source in the event of a power loss. During battery backup, the device operates on battery power and
continues to log and transmit readings until the primary power source is restored.
Page 12

CAUTION
The device is shock and vibration resistant; however, be careful not to drop or install the device in a
location where it could be exposed to excessive vibration.
Water Detector placement
A Water Detector can be placed directly on a oor surface for low-water level detection or above the oor for higher
water-level detection.
• Ensure placement surface is smooth and clean.
If the unit’s metal contacts come into contact with a foreign material (oil, detergent, etc.), then contacts may repel
water and therefore will not be able to properly detect water.
• Locate in an area that does not allow the cable to be excessively pulled, bent, or placed under heavy objects.
To secure cable, standard plastic U-clip or half U-clip with an adhesive base can be used.
• Low-level water detection
Water Detector must be placed on the oor with the logo facing the ceiling and the bottom side two metal contacts
facing down on the surface.
• High-level water detection
Water Detector must be placed vertically with the logo facing you and the bottom two metal contacts facing down
towards the area being monitored.
Connecting multiple Water Detectors
For larger areas, it’s recommended to daisy chain up to four Water Detectors along the entire perimeter of the oor or in
the area where the assets being monitored are located. Each Water Detector has an input that allows for connecting
multiple water detectors in a series to monitor larger areas.
• A single Water Leak Sensor allows up to four connected Water Detectors.
• To prevent damage to the Water Detector components the input plug should remain in place while not in use.
Step 1: Verify sensor conguration
Prior to installation, a sensor device must be congured for use with OneVue. A sensor is either congured prior to
shipment through Device Preconguration or onsite using the OWDC app.
•Device  completed: white label with congured settings is afxed to the backside of the sensor.
Sensor has been congured with network settings allowing its connection to OneVue and also added to OneVue.
Proceed to next install step.
•OWDC onsite  required: Sensor shipped with factory default settings and is not added to OneVue.
You must congure the sensor now using the OWDC app.
Page 13

Step 2: Insert batteries and turn on battery backup power
1. Remove device cover; simultaneously press the two tabs located on the top side of the device (A).
2. Insert the 3.0v Primex Lithium/Iron Disulde Battery Pack or two 1.5v Lithium AA batteries. Follow the symbols
showing the correct way to position the positive (+) and negative (-) ends of the battery pack.
3. Located to the lower-right of the battery compartment, set the battery on/off switch to the Up (On) position (B).
4. Replace the device cover.
A
B
Step 3: Mount Water Leak Sensor
Mount sensor using either of the methods below.
Page 14

Method Steps
Wall mount Key-hole mount (A)
1. Determine the mounting location by referencing the key-hole slot located on the back of the device. Pre-drill mounting hole
into the wall surface and insert wall anchor.
2. Insert a wall anchor into mounting hole.
3. Insert a #6 drywall screw into the wall anchor, leaving approximately 3/8 in. (0.95 cm) of the screw head exposed for
hanging.
4. Attach device by sliding the key-hole slot onto the mounting screw. Ensure the device is properly secured and level.
Two-screw mount (B)
1. Mark and pre-drill two mounting holes into the wall surface. 1.75 in. (4.4 cm) distance between the two screw slots.
2. Insert wall anchors.
3. Remove device cover to attach the device to the wall surface by inserting # 6 drywall screws. Ensure the device is properly
secured and level.
A
B
Surface mount
3M™ Dual Lock
Fastener & Tape,
2" x 1" strips
1. Prepare the mounting area to ensure maximize adhesion. If there is moisture, dry the area rst.
2. Press a black fastener strip and a clear adhesive strip together.
3. Remove the backing off of the clear adhesive strip(s) and afx to the back of the device. It's recommended to place the
strip(s) horizontally.
4. Remove the backing off of the black fastener strip and afx to mounting surface; creating a secure mount between the device
and mounting surface.
5. Verify the strips are securely fastened together and the device mount is secure.
Step 4: Place Water Detector
Place it where you expect there could be a water leak or unwanted water using either of the below methods. When
water reaches both metal contacts, activates a change to the voltage reading measurement (Wet) that is then received
by Water Leak Sensor.
Detection Mounting method
Low-water level
detection
1. Place detector on the oor surface with the logo facing the ceiling and the bottom side two metal contacts facing down on
the surface.
2. If detector can be easily moved from area, secure cable using standard plastic U-clip or half U-clip with an adhesive base.
Higher water-level
detection
1. Place detector at a height where water detection is required. The unit must be placed vertically with the logo facing out and
the bottom two metal contacts facing down towards the monitored area.
2. Secure detector to surface from its integrated hanger by using a #8 pan-head screw or other type of mounting method.
Page 15

Step 5: Establish connections
1. Connect AC power (A). For PoE model, connect Ethernet cable to sensor Ethernet port.
2. Connect Water Detector to sensor device (B).
A
B
Step 6: Verify connection to OneVue
A Water Leak Sensor does not monitor for water until it has connected to OneVue.
1. Verify Signal OK is displayed on the LCD screen, which indicates it successfully checked-in. When power was
applied, the sensor initiated a check-in to OneVue.
2. If Signal OK is not displayed, initiate a manual check-in. From the front of the sensor, press and release the check-in
button . It emits a series of audio beeps indicating its connection sequence. During an active check-in
connection, additional pressing of the check-in button is ignored.
• 1 beep: device booted
• 2 beeps: device connected to network
• 3 beeps: device connected to OneVue
Step 7: Verify OneVue settings
Verify the following settings are congured to meet the requirements of the condition being monitored.
1. Monitored Asset settings (Go to Monitoring > Monitored Assets)
Each Primex sensor device is assigned to a Monitored Asset and its readings or monitored conditions generate the
Monitored Asset's current and historical readings. In addition, sensor operating condition data is linked to its
assigned Monitored Asset. When a sensor enters a Warning or Alarm state, its assigned Monitored Asset is also
set to an Alarm or Warning state.
• Sensor assigned to a Monitored Asset. Go to Devices > Sensors > select sensor > verify assigned Monitored
Asset.
• Monitored Asset assigned to sensor is added to an Alert Rule.
• Monitored Asset assigned to sensor is added to a Report Prole.
• Users responsible for the monitored condition are assigned to Monitored Asset's Business Unit.
Page 16

2. Sensor settings (Go go Monitoring > Monitored Assets > select Monitored Asset > select sensor.
•Alarm Delay
By default, set to 0 (zero). A Wet reading automatically results in an Alarm state.
The Alarm Delay is the amount of time OneVue delays setting the sensor and Monitored Asset to an Alarm state
when in an Out of Range status. When it remains in an Out of Range for time period set in its Alarm Delay setting,
the sensor and its Monitored Asset are set to an Alarm state with a status of Out of Range, Past Alarm Delay.
By default set to 30 minutes, and can be set to immediate (0) or 1, 2, 8, 16, or 24 hours.
•Audio Alert (sensor gateway setting)
Primex sensors are equipped with an audio alert that is activated during a reading Alarm state (Out of Range,
Past Alarm Delay status). The audio alert is activated when a reading is out of range and the time period it has
been out of range has exceeded the time period set in its Alarm Delay.
By default audio alert is disabled.
•Logging Interval (sensor gateway setting)
The Logging Interval is how frequent a sensor logs a reading and stores it into its internal memory. All logged
readings are then sent to OneVue at the frequency set the sensor's Check-in Interval frequency.
By default set to 1 hour.
•Check-in Interval (sensor gateway setting)
The Check-in Interval is the frequency a sensor connects to the facility's network to sends its logged readings to
OneVue. Also, during each check-in, pending setting updates are downloaded to the sensor.
By default set to 8 hours.
•Unresponsive Timeout (sensor gateway setting)
The Unresponsive Timeout is the maximum amount of time a Primex device can go without a check-in to
OneVue. When this time limit is exceeded, the device is set to an Alarm state with an Unresponsive status.
By default set to 16 hours.
Step 8: Test water detection
Test triggering a Wet reading at the time of installation; H2O displayed on LCD screen and Wet reading is transmitted to
OneVue.
Detects water bridge across the two metal contacts located on the bottom side of the Water Detector. A change to the
voltage reading measurement detects a dry or wet condition. When water reaches both metal contacts, activates a
change to the voltage reading measurement that is then received by Water Leak Sensor.
Page 17

OneVue Network Requirements
The information below provides the details required to allow Primex devices equipped with Ethernet, Power over
Ethernet (PoE), or Wi-Fi technology to communicate over a facility's network to OneVue.
Network communication protocols
The OneVue platform is designed, developed, and managed in-house, allowing Primex to control the user experience
and provide the highest level of reliability and security.
To support the myriad of network security and protocol standards in today’s business environment, Primex Wi-Fi
enabled devices offer an array of options for secure network connectivity. This ensures our customers can use and
leverage our full line of products without adding costly additional IT infrastructure.
Wi-Fi supported 
Applies to: All OneVue Sensors
• Wireless Networking Protocols: 802.11b, 11g, 11n single stream (2.4 GHz)
• Wireless Security Protocols: WEP (Open & Shared), WPA (TKIP & AES), WPA2 (TKIP & AES)
• Wireless Authentication Protocols: None, EAP-FAST, EAP-TLS, EAP-TTLS (MSCHAPv2), PEAP v0 (MSCHAPv2), PEAP
v1 (GTC)
• Network Communication Protocols: Hypertext Transfer Protocol Secure (HTTPS)/TLS 1.2
• IP Addressing: Dynamic Host Conguration Protocol (DHCP), static IP addressing
• Data Packet Size: typically less than 5 kilobytes (kB)
Power over Ethernet (PoE) and Ethernet supported 
Applies to: OneVue Temperature Sensor, Differential Pressure Sensor, Water Leak Sensor, Contact Closure Sensor,
OneVue Sync Transmitters, OneVue Bluetooth Bridge, OneVue Bell Controller
• Power over Ethernet (PoE): Compliant with IEEE 802.3af standard
• Network Communication Protocols: Hypertext Transfer Protocol Secure (HTTPS)/TLS
• IP Addressing: Dynamic Host Conguration Protocol (DHCP), static IP addressing
• Data Packet Size: typically less than 5 kilobytes (kB)
Network port requirements
Primex Ethernet, PoE, and Wi-Fi enabled devices communicate to OneVue over your facility’s network using the
Hypertext Transfer Protocol Secure (HTTPS) protocol. OneVue client and device data is encrypted in transmit and all
sensitive data is encrypted at rest. An outbound HTTPS connection is established by each device and once complete
the IP address is released.
The following ports must be open to allow for outgoing OneVue device communication from your network.
Page 18

•Port TCP 443: required to be open to allow Hypertext Transfer Protocol over TLS/SSL (HTTPS) communication with
OneVue and Wi-Fi, Power over Ethernet (PoE)/Ethernet enabled devices.
•Port UDP 123: used by Wi-Fi, Power over Ethernet (PoE)/Ethernet devices to access an external NTP Server. Port is
required to be open for use with external Network Time Protocol (NTP) Servers. Use of internal NTP Servers is also
supported.
Network rewall requirements
The OneVue platform runs on the Amazon Web Services (AWS) cloud infrastructure. Organizations with network
rewalls in place must proactively allow outbound network communication and le downloads through specic OneVue
Domains and URLs. The les downloaded include the Sync device clock list, Notify device schedules, and device setting
updates.
OneVue is a high-availability (HA) platform that may change IP addresses at anytime, therefore OneVue does not
support the use of rewall IP address ltering.
If rewall supports wildcards
Domain  URL 
*.primexonevue.com
us-east-1-production.s3.amazonaws.com
https://*.primexonevue.com
https://us-east-1-production.s3.amazonaws.com
If rewall does not support wildcards
Domain  URL 
console.primexonevue.com
deviceapi-alt.primexonevue.com
deviceapi.primexonevue.com
onevueapi.primexonevue.com
us-east-1-production.s3.amazonaws.com
https://console.primexonevue.com
https://deviceapi-alt.primexonevue.com
https://deviceapi.primexonevue.com
https://onevueapi.primexonevue.com
https://us-east-1-production.s3.amazonaws.com
Email and voice communication
OneVue generates email alert and report notications and voice alert notications. To ensure email notications are
received by system users, please ensure [email protected] is added to your email program's safe sender
list. OneVue voice alert notications are sent from phone number [phone].
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Safety, Regulatory, Warranty
The following applies to a OneVue Sense models T101, T102, A120, A100, E121, E122, E123.
SAFETY PRECAUTIONS
READ THIS DOCUMENT THOROUGHLY BEFORE PERFORMING INSTALLATION OR SERVICE PROCEDURES.
Safety Precautions
• Device is designed for indoor use only and is not weather protected. Operating a device outdoors or in wet areas is an
electrical hazard and may damage the device while nullifying its warranty.
Equipment Precautions
• To avoid possible electric shock or damage, make sure device is not powered during installation or mounting.
• For healthcare facilities, device is not intended for patient use and must not be installed within 6 feet (2 m) of patient
contact.
• Device may be cleaned with a cloth moistened with water or a common disinfectant. Be sure to test any cleaning
solution on a small area before applying solution to entire device.
REGULATORY APPROVALS
Primex models: Sensors (T101, T102, A120, A100, E121, E122, E123), Bell Controller (E130)
FCC Compliance
Pursuant to FCC 15.21 of the FCC rules, changes not expressly approved by Primex might cause harmful interference
and void the FCC authorization to operate this product.
FCC Radio Frequency Interference
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiver’s antenna.
• Increase the distance between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
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