OnSSI RC-E User manual

RC-E User Manual
Recording Component (RC-E)
User Manual
© 2012 On-Net Surveillance Systems Inc.

RC-E User Manual
On-Net Surveillance Systems, Inc.On-Net Surveillance Systems, Inc.
One Blue Hill Plaza, 7th Floor, PO Box 1555
Pearl River, NY 10965
One Blue Hill Plaza, 7th Floor, PO Box 1555
Pearl River, NY 10965
Phone: [phone] | Fax: [phone]Phone: [phone] | Fax: [phone]
Web: www.onssi.comWeb: www.onssi.com
00081512-0945-RC-5_5.0-OC3.5.0.77_v0100081512-0945-RC-5_5.0-OC3.5.0.77_v01
Legal Notice
This product manual is intended for general information purposes only, and due care has been taken in its preparation.
Any risk arising from the use of this information rests with the recipient, and nothing herein should be construed as constituting any
kind of warranty.
© 2002-2012 On-Net Surveillance Systems, Inc. All rights reserved. OnSSI and the ‘Eye’ logo are registered trademarks of On-Net
Surveillance Systems, Inc. Ocularis, Ocularis Client, Ocularis Client Lite, Ocularis Video Synopsis, NetEVS, NetDVMS, NetDVR,
ProSight, NetGuard, NetGuard-EVS, NetSwitcher, NetMatrix, NetCentral, NetTransact, NetPDA and NetCell are trademarks of On-Net
Surveillance Systems, Inc. All other trademarks are property of their respective owners.
On-Net Surveillance Systems, Inc. reserves the right to change product specifications without prior notice.
Patents Applied For in the U.S. and Abroad

RC-E User Manual Contents
Contents
Introductions................................................................................................................................................ 7
Product Overview, RC-E .............................................................................................................................................7
About Updates .........................................................................................................................................................7
The RC-E Server (Management Server)..................................................................................................................7
The RC-E Recording Server ....................................................................................................................................8
The Management Client (RC-E Manager)................................................................................................................8
The Download Manager...........................................................................................................................................8
System Requirements.................................................................................................................................................9
Computer Running Management Server..................................................................................................................9
Computer Running Recording Server or Failover Server.........................................................................................9
Computer Running Management Client................................................................................................................10
Computer Running Log Server..............................................................................................................................10
Active Directory......................................................................................................................................................10
Navigating the Built-in Help System ..........................................................................................................................11
Installation and Removal.......................................................................................................................... 12
Installation Overview .................................................................................................................................................12
Installing RC-E on Virtual Servers..........................................................................................................................12
Install Management Server........................................................................................................................................13
Step 1: Internet Information Services.....................................................................................................................14
Step 2: RC-E Management Server Database ........................................................................................................15
Step 3: RC-E Management Server.........................................................................................................................15
What's Next?..........................................................................................................................................................17
Install System Components.......................................................................................................................................17
Part I—Downloading the Installer...........................................................................................................................17
Part II—Installing the Component ..........................................................................................................................18
Recording Servers..................................................................................................................................................18
Failover Servers.....................................................................................................................................................20
Management Client................................................................................................................................................21
Specify Recording Server Setup Parameters.........................................................................................................21
Install Log Server (Custom).......................................................................................................................................21
Installing Log Server...............................................................................................................................................22
Important Port Numbers............................................................................................................................................23
List of Ports Used by RC-E ....................................................................................................................................23
Multiple Management Servers (Clustering) ...............................................................................................................24
Prerequisites for Installing OnSSI RC-E in a Cluster..............................................................................................25
Installing RC-E in a Cluster....................................................................................................................................25
Upgrading RC-E in a Cluster..................................................................................................................................26
Multiple Recording Server Instances.........................................................................................................................26
Installing Multiple Recording Server Instances.......................................................................................................27
Remove System Components...................................................................................................................................27
Removing Management Server..............................................................................................................................27
Removing Download Manager and Log Server......................................................................................................27
Removing Management Client...............................................................................................................................28
Removing Recording Server..................................................................................................................................28
Upgrade from Previous Version ................................................................................................................................28
Prerequisites ..........................................................................................................................................................28
Upgrading the Management Server .......................................................................................................................29
Upgrading Recording Servers................................................................................................................................29
Upgrading a Management Client............................................................................................................................30
Upgrading Video Device Drivers ............................................................................................................................30
Installation Troubleshooting.......................................................................................................................................30
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RC-E User Manual Contents
Issue: Automatic IIS Installation for Mgmt..............................................................................................................30
Issue: Recording Server Startup Fails due to Port Conflict ....................................................................................31
Issue: Changes to SQL Server Location Prevents Database Access ....................................................................33
Issue: Insufficient Continuous Virtual Memory Fails Installation.............................................................................33
Issue: Multi-domain Environments; One-way Trusts not Working..........................................................................33
Management Client (RC-E Manager) ....................................................................................................... 34
Management Client (RC-E Manager) Overview........................................................................................................34
Management Client's Elements..............................................................................................................................34
Site Navigation Pane and Federated Hierarchy Pane............................................................................................34
Menu Bar................................................................................................................................................................35
Toolbar...................................................................................................................................................................35
Memory Indicator ...................................................................................................................................................35
Panes Overview........................................................................................................................................................36
Menu and Tool Bars...............................................................................................................................................36
Overview Pane.......................................................................................................................................................36
Preview Pane.........................................................................................................................................................36
Properties Pane .....................................................................................................................................................36
Site Navigation Pane and Federated Hierarchy Pane............................................................................................37
Basics........................................................................................................................................................................37
Get Started.............................................................................................................................................................37
Log in to the Management Client ...........................................................................................................................39
Management Client Menu Overview ......................................................................................................................40
Customize the Management Client's Layout..........................................................................................................41
Activate Licenses ...................................................................................................................................................43
Manage Licenses...................................................................................................................................................45
Remote Connect Services.........................................................................................................................................46
About Remote Connect Services ...........................................................................................................................46
Axis One-Click Camera Connection Properties......................................................................................................48
Servers......................................................................................................................................................................49
Add Hardware (Cameras, etc.)...............................................................................................................................49
Manage Hardware..................................................................................................................................................53
About Storage and Archiving..................................................................................................................................56
Manage Recording Servers....................................................................................................................................60
Manage Multicasting ..............................................................................................................................................70
Manage Public Addresses......................................................................................................................................72
Servers and Clients Require Time-Synchronization...............................................................................................73
Devices......................................................................................................................................................................75
About Devices........................................................................................................................................................75
Client.......................................................................................................................................................................108
About Clients........................................................................................................................................................108
Manage View Groups...........................................................................................................................................108
Rules and Events....................................................................................................................................................109
About Rules and Events.......................................................................................................................................109
Actions and Stop Actions Overview......................................................................................................................110
Create Typical Rules............................................................................................................................................116
Default Rules........................................................................................................................................................126
Events Overview ..................................................................................................................................................128
Manage Rules......................................................................................................................................................133
Manage Time Profiles ..........................................................................................................................................138
Manage Day Length Time Profiles.......................................................................................................................140
Manage Notification Profiles.................................................................................................................................141
Manage User-defined Events...............................................................................................................................143
Security ...................................................................................................................................................................145
About Security......................................................................................................................................................145
About Roles..........................................................................................................................................................145
Manage Roles......................................................................................................................................................147
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Manage ViewGroups...........................................................................................................................................154
System Dashboard..................................................................................................................................................156
About System Dashboard ....................................................................................................................................156
About System Monitor..........................................................................................................................................156
About Current Task..............................................................................................................................................157
About Configuration Report..................................................................................................................................157
Server Logs.............................................................................................................................................................158
Manage Logs .......................................................................................................................................................158
RC-C .......................................................................................................................................................................162
Manage RC-C Servers.........................................................................................................................................162
Registered Services ................................................................................................................................................165
Manage Network Configuration............................................................................................................................165
Manage Registered Services ...............................................................................................................................165
Important Prerequisites When Running Federated Sites ........................................................................................166
Options....................................................................................................................................................................168
Options.................................................................................................................................................................168
AVI Compression Settings ...................................................................................................................................170
Outgoing SMTP Mail Server Settings...................................................................................................................171
Manage Local IP Address Ranges.......................................................................................................................171
OnSSI Federated Architecture ............................................................................................................... 173
OnSSI Federated Architecture Overview.................................................................................................................173
Licensing of OnSSI Federated Architecture.........................................................................................................173
Basic Rules of Federated Sites............................................................................................................................174
Principles for Setting Up Federated Sites.............................................................................................................174
The Administrator Role and Federated Sites .......................................................................................................174
Possibilities and Constrains of Federated Sites ...................................................................................................175
Frequently Asked Questions to Federated Sites..................................................................................................175
Federated Sites Example Scenario—Limestone City...........................................................................................177
Manage OnSSI Federated Architecture ..................................................................................................................177
Expand/Collapse..................................................................................................................................................178
Site Navigation Pane............................................................................................................................................178
Right-clicking is not Selecting!..............................................................................................................................178
Context Menu.......................................................................................................................................................178
Adding a Site to the Hierarchy..............................................................................................................................178
Accepting Inclusion in the Hierarchy ....................................................................................................................179
Connecting to Another Site in the Hierarchy ........................................................................................................180
Detaching a Site from the Hierarchy.....................................................................................................................180
Refreshing the Site Hierarchy ..............................................................................................................................181
Renaming a Site...................................................................................................................................................181
Setting the Site Properties....................................................................................................................................181
Backup, Restore and Move System Configuration.............................................................................. 183
Scheduled Backup & Restore of System Configuration ..........................................................................................183
Flushing the SQL Server Transaction Log ...........................................................................................................183
Prerequisites ........................................................................................................................................................183
Scheduled Back Up of System Configuration.......................................................................................................183
Backing Up Log Server Database........................................................................................................................184
Restoring System Configuration (From Scheduled Back Up)...............................................................................184
Manual Backup & Restore of System Configuration................................................................................................185
Select Shared Backup Folder...............................................................................................................................185
Manual Back Up of System Configuration............................................................................................................185
Restoring System Configuration (From Manual Back Up)....................................................................................186
Move System Configuration to New Management Server.......................................................................................186
Copying System Configuration from Old Server (Step 1).....................................................................................188
What Happens while the Management Server Is Unavailable?............................................................................188
Copying Log Server Database.............................................................................................................................188
Installing New Management Server on New Server (Step 2)...............................................................................189
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Copying/Restoring System Configuration to New Server (Step 3) .......................................................................189
Device Drivers.......................................................................................................................................... 190
Manage and Remove Video Device Drivers............................................................................................................190
Making New Video Device Driver Versions Available for Installation ...................................................................190
Installing Video Device Drivers.............................................................................................................................190
Removing Video Device Drivers...........................................................................................................................190
Failover Servers....................................................................................................................................... 191
Failover Server Service Administration ...................................................................................................................191
Starting and Stopping the Failover Server Service...............................................................................................191
Changing the Management Server Address ........................................................................................................191
Viewing Status Messages....................................................................................................................................191
Viewing Version Information.................................................................................................................................192
Manage Failover Servers ........................................................................................................................................192
Installing Failover Servers....................................................................................................................................193
Adding and Grouping Failover Servers ................................................................................................................193
Enabling Failover Servers....................................................................................................................................194
Editing Failover Server Properties........................................................................................................................194
Assigning Failover Servers to Recording Servers................................................................................................195
Frequently Asked Questions................................................................................................................................195
Failover-Related Events.......................................................................................................................................196
Database Corruption............................................................................................................................... 197
Protect Databases from Corruption.........................................................................................................................197
Power Outages: Use a UPS.................................................................................................................................197
Windows Task Manager: Be Careful when Ending Processes.............................................................................197
Hard Disk Failure: Protect Your Drives.................................................................................................................197
Services Administration ......................................................................................................................... 198
Management Server Service and Recording Server Service ..................................................................................198
Accessing the Server Service ..............................................................................................................................198
Starting the Server Service ..................................................................................................................................198
Stopping the Server Service.................................................................................................................................198
Changing Recording Server Settings...................................................................................................................199
Viewing Status Messages....................................................................................................................................199
Viewing Version Information.................................................................................................................................199
Work with Recording Server Settings in details....................................................................................................199
Virus Scanning ........................................................................................................................................ 200
Virus Scanning Information .....................................................................................................................................200
SNMP ........................................................................................................................................................ 201
SNMP Support ........................................................................................................................................................201
Installing the SNMP Service.................................................................................................................................201
Configuring the SNMP Service.............................................................................................................................201
Daylight Saving Time.............................................................................................................................. 202
Daylight Saving Time ..............................................................................................................................................202
Spring: Switch from Standard Time to DST..........................................................................................................202
Fall: Switch from DST to Standard Time..............................................................................................................202
Contact Information ................................................................................................................................ 203

RC-E User Manual Introductions
Introductions
Product Overview, RC-E
The RC-E recorder, part of Ocularis ES, is a fully distributed solution, designed for large multi-site and multiple server
installations requiring 24/7 surveillance, with support for devices from different vendors. The solution offers centralized
management of all devices, servers, and users, and empowers an extremely flexible rule system driven by schedules
and events.
While Ocularis contains multiple components, RC-E also contains its own components.
RC-E consists of the following main elements:
The management server - the center of your installation (RC-E Server)
One or more recording servers (RC-E Recorder)
One or more Management Clients (RC-Manager),which are unlicensed and can be downloaded and installed for
free (as many times as needed).
A Download Manager
Finally, RC-E handles an unlimited number of cameras, servers, and users—across multiple sites if required.
About Updates
OnSSI regularly release service updates for our products, offering improved functionality and support for new devices.
If you are an RC-E system administrator, it is recommended that you check the OnSSI website for updates at regular
intervals in order to make sure you are using the most recent version of RC-E.
The RC-E Server (Management Server)
What? Stores the surveillance system's configuration in a relational database, either on the management server
computer itself or on a separate SQL Server on the network. Also handles user authentication, user rights, etc. To
enhance system performance, several management servers can be run under OnSSI Federated Architecture (see
"OnSSI Federated Architecture Overview" on page 173).
Where? Runs as a service, and is typically installed on a dedicated server.
What is provided with the management server? When installing the management server if you select Typical
Management Server Installation (see "Typical" on page 16), you will also install:
The log server
oWhat? Provides the necessary functionality for logging information from your RC-E installation.
oWhere? Usually installed on the same server as the management server and runs as a service.
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The RC-E Recording Server
What? Used for recording video and for communicating with cameras and other devices. In large installations, more
than one recording server is often used on the surveillance system. Failover servers can be set up to take over if a
recording server becomes temporarily unavailable.
Where? Recording servers as well as failover servers run as services, and are typically installed on separate servers
rather than on the management server itself.
The Management Client (RC-E Manager)
What? Feature-rich administration client for configuration and day-to-day management of the system. Available in
several languages.
Where? Typically installed on the surveillance system administrator's workstation or similar.
The Download Manager
What? Lets surveillance system administrators manage which RC-E -related components your organization's users
will be able to access from a targeted web page generated by the management server.
Where? Automatically installed on the management server during RC-E installation process.

RC-E User Manual Introductions
System Requirements
IMPORTANT: RC-E no longer supports Microsoft®Windows®XP (however, clients can still be run/accessed from
computers with Windows XP Professional).
It is recommended to have the Microsoft Active Directory(see "Manage Users and Groups" on page 145)® in place before you
install RC-E. If you add the management server to the Active Directory after installing RC-E, you must re-install the
management server, and replace users with new users defined in the Active Directory.
The following are minimum requirements for the computers used in an RC-E solution:
Computer Running Management Server
CPU: Intel®Xeon®, minimum 2.0 GHz (Dual Core recommended)
RAM: Minimum 1 GB (2 GB or more recommended)
Network: Ethernet (1 Gbit recommended)
Graphics Adapter: Onboard GFX, AGP or PCI-Express, minimum 1024 x 768, 16-bit color
Hard Disk Type: E-IDE, PATA, SATA, SCSI, SAS (7200 RPM or faster)
Hard Disk Space: Minimum 50 GB free (depends on number of servers, cameras, rules, and logging settings)
Operating System: Microsoft®Windows®Server 2008 R2 (64 bit), Microsoft®Windows®Server 2008 (32 or 64
bit), Microsoft®Windows®Server 2003 (32 or 64 bit).
Furthermore, to run clustering/failover servers, a Microsoft®Windows®Server 2003/2008 Enterprise or Data
Center edition is needed.
Software: Microsoft .NET 3.5 SP1 and .NET 4.0 and Internet Information Services (IIS) 5.1 or newer.
Computer Running Recording Server or Failover Server
CPU: Dual Core Intel Xeon, minimum 2.0 GHz (Quad Core recommended)
RAM: Minimum 1 GB (2 GB or more recommended)
Network: Ethernet (1 Gbit recommended)
Graphics Adapter: Onboard GFX, AGP, or PCI-Express, minimum 1024 x 768, 16-bit color
Hard Disk Type: E-IDE, PATA, SATA, SCSI, SAS (7200 RPM or faster)
Hard Disk Space: Minimum 100 GB free (depends on number of cameras and recording settings)
Operating System: Microsoft®Windows®7 Ultimate (32 bit or 64 bit), Microsoft®Windows®7 Enterprise (32 bit or
64 bit), Microsoft®Windows®7 Professional (32 bit or 64 bit), Microsoft®Windows®Server 2008 R2 (64 bit),
Microsoft®Windows®Server 2008 (32 or 64 bit), Microsoft®Windows®Vista®Business (32 or 64 bit), Microsoft®
Windows®Vista Enterprise (32 or 64 bit), Microsoft®Windows®Vista Ultimate (32 or 64 bit) or Microsoft®
Windows®Server 2003 (32 or 64 bit).
Software: Microsoft .NET 4.0 Framework.
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RC-E User Manual Introductions
IMPORTANT: When formatting the hard disk of a recording/failover server device, it is important to change its
Allocation unit size setting from 4 to 64 kilobytes. This is to significantly improve recording performance of the hard
disk. You can read more about allocating unit sizes and find help at http://support.microsoft.com/kb/140365/en-us
(see http://support.microsoft.com/kb/140365/en-us - http://support.microsoft.com/kb/140365/en-us).
Computer Running Management Client
CPU: Intel Core2TMTM Duo, minimum 2.0 GHz
RAM: Minimum 1 GB
Network: Ethernet (100 Mbit or higher recommended)
Graphics Adapter: AGP or PCI-Express, minimum 1024 x 768 (1280 x 1024 recommended), 16-bit color
Hard Disk Space: Minimum 100 MB free
Operating System: Microsoft®Windows®7 Professional (32 bit or 64 bit*), Microsoft®Windows®7 Enterprise (32
bit or 64 bit*), Microsoft®Windows®7 Ultimate (32 bit or 64 bit*), Microsoft®Windows®Vista Ultimate (32 bit or 64
bit*), Microsoft®Windows®Vista Enterprise (32 bit or 64 bit*), Microsoft®Windows®Vista Business (32 bit or 64
bit*), Microsoft®Windows®Server 2008 (32 bit or 64 bit*), Microsoft®Windows®Server 2008 R2 (64 bit) or
Microsoft®Windows®Server 2003 (32 bit or 64 bit*).
* Running as a 32 bit service/application
Software: Microsoft .NET 4.0 Framework, DirectX 9.0 or newer, and Windows Help (WinHlp32.exe) which you
can download from http:// www.microsoft.com/downloads/ (see http://www.microsoft.com/downloads/ -
http://www.microsoft.com/downloads/).
Computer Running Log Server
CPU: Intel®Xeon®, minimum 2.0 GHz (Dual Core recommended)
RAM: Minimum 1 GB (2 GB or more recommended)
Network: Ethernet (1 Gbit recommended)
Graphics Adapter: Onboard GFX, AGP or PCI-Express, minimum 1024 x 768, 16-bit color
Hard Disk Type: E-IDE, PATA, SATA, SCSI, SAS (7200 RPM or faster)
Hard Disk Space: Minimum 10 GB free (depends on number of servers, cameras, rules, and logging settings)
Operating System: Microsoft®Windows®Server 2008 R2 (64 bit), Microsoft®Windows®Server 2008 (32 or 64
bit), Microsoft®Windows®Server 2003 (32 or 64 bit)
Software: Microsoft .NET 4.0 and Internet Information Services (IIS) 5.1 or newer.
Active Directory
OnSSI RC-E users are normally added from Active Directory, although users can also be added without Active
Directory.
Active Directory is a distributed directory service included with several Windows Server operating systems; it identifies
resources on a network in order for users or applications to access them.
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If wishing to add users through the Active Directory service, a server with Active Directory installed, and acting as
domain controller, must be available on your network.
Navigating the Built-in Help System
You are always able to freely navigate between the help system's contents. To do this, simply use the help window's
three tabs: Contents, Search, and Glossary, or use the links inside the help topics.
Contents Tab: Lets you navigate the help system based on a tree structure. Many users will be familiar with this
type of navigation from, for example, Windows Explorer. To go straight to the help system's Contents tab, click
Contents... button in the Management Client's toolbar.
Search Tab: Lets you search for help topics containing particular terms of interest. For example, you can search
for the term zoom and every help topic containing the term zoom will be listed in the search results. Clicking a
help topic title in the search results list will open the required topic. To go straight to the help system's Search tab,
click the Search... button in the Management Client's toolbar.
The actual content of each help topic is displayed in the right pane of the help window. Help topic texts may contain
various types of links, notably so-called expanding drop-down links.
Clicking an expanding drop-down link will display detailed information. The detailed information will be displayed
immediately below the link itself; the content on the page simply expands. Expanding drop-down links thus help save
space.
To print a help topic, navigate to the required topic and click the browser's Print button.
Tip:When printing a selected help topic, the topic will be printed as you see it on your screen. Therefore, if a topic
contains expanding drop-down links, click each required drop-down link to display the text in order for it to be included
in your printout.

RC-E User Manual Installation and Removal
Installation and Removal
Installation Overview
If upgrading from a previous version of RC-E , make sure you read the upgrade information (see "Upgrade from
Previous Version" on page 28).
If you plan to run OnSSI Federated Architecture (on page 173), make sure to read about important prerequisites.
Your RC-E installation process begins with the installation of the management server software.
The management server is the center of your RC-E installation. It is typically installed on a dedicated server.
See Management Server Installation (see "Install Management Server" on page 13).
Once the management server is installed, you are able to install key components required by the management server:
The recording server, which is used for recording video feeds, and for communicating with cameras and other
devices. The recording server is typically installed on one or more separate computers, rather than on the
management server itself. See Install System Components (on page 17).
The management client, also known as the RC-E Manager, which is used for configuration and day-to-day
management of the system. The Management Client is typically installed on the system administrator's
workstation or similar. See Management Client Installation (see "Management Client" on page 21).
Tip: Video device drivers (see "Manage and Remove Video Device Drivers" on page 190) are installed automatically
during the initial installation of your RC-E system. However, new versions of the drivers are released from regularly
and may be found on the OnSSI website.
As well on traditional servers, installation can also take place on virtualized servers.
Installing RC-E on Virtual Servers
As mentioned, it is possible to run all RC-E components on virtualized Windows®servers, such as - for example -
VMware®and Microsoft Hyper-V®. Contact your IT department for more information.
Tip: Virtualization is often preferred to better utilize hardware resources. Normally, virtual servers running on the
hardware host server do not load the virtual server to a great extent, and often not at the same time. However, RC-E
recording servers record all cameras and streaming video. This puts high load on CPU, memory, network, and
storage system. Thus when run on a virtual server, the normal gain of virtualization disappears to a large extent, since
- in many cases - it will use all available resources.
If run in a virtual environment, it is important that the hardware host has the same amount of physical memory as
allocated for the virtual servers and that the virtual server running the recording server is allocated enough CPU and
memory - which it is not by default. Typically, the recording server needs 2-4 GB depending on configuration. Another
bottleneck is network adapter allocation and hard disk performance. Consider allocating a physical network adapter
on the host server of the virtual server running the recording server. This makes it easier to ensure that the network
adapter is not overloaded with traffic to other virtual servers. If the network adapter is used for several virtual servers,
the network traffic might result in the recording server not retrieving and recording the configured amount of images.
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RC-E User Manual Installation and Removal
Install Management Server
If upgrading from a previous version of RC-E, make sure you read the upgrade information (see "Upgrade from
Previous Version" on page 28).
If you plan to run OnSSI Federated Architecture, make sure to read about important prerequisites for running OnSSI
Federated Architecture (see "OnSSI Federated Architecture Overview" on page 173).
Read the End User License Agreement on the Product License Sheet (enclosed with the software DVD) before
installing any part of RC-E.
Your RC-E installation process begins with the installation of the RC-E management server software. The
management server is the center of your OnSSI RC-E installation.
Prerequisites
Windows Installer 4.5 - only on Windows Server 2003
Before installing RC-E, it is important that you install Windows Installer 4.5. You can download the Windows
Installer 4.5 (see http://www.microsoft.com/downloads - http://www.microsoft.com/downloads) from this link:
http://www.microsoft.com/downloads (see http://www.microsoft.com/downloads/ -
http://www.microsoft.com/downloads/).
SQL Server
The management server requires access to a relational database. Later in this installation process you must
choose between using an existing SQL Server on the network (Administrator rights on the SQL Server are
required) or setting up a SQL Server Express Edition (a lightweight, yet powerful, version of a full SQL server)
on the management server computer itself.
Whichever SQL solution you choose, make sure to have Microsoft .NET Framework 3.5 Service Pack 1
installed on the management server computer running the SQL Server Express Edition (even though
Microsoft .NET Framework 4.0 is already installed) or the separate server running the existing SQL Server.
See also System Requirements (on page 9).
Which SQL Server type is right for our organization? The SQL Server Express Edition is easy to install
and prepare for use, and will often suffice for systems with less than 500 cameras. However, if you plan to
perform frequent/regular backups of your database, using an existing SQL Server on the network is
recommended (Administrator rights on the SQL Server are required). For large installations, such as
installations with 500 cameras or more, using an existing SQL Server on the network is always
recommended.
Windows Server 2003 Fix
If you use Windows Server 2003 it is recommended to install this supported fix (see
http://support.microsoft.com/kb/925336 - http://support.microsoft.com/kb/925336) for Windows Server 2003
before starting: http://support.microsoft.com/kb/925336 (see http://support.microsoft.com/kb/925336 -
http://support.microsoft.com/kb/925336). Otherwise, the installation of your management server might fail due
to Microsoft Windows Installer process having insufficient contiguous virtual memory to verify that the .msi
package or the .msp package is correctly signed.
The following steps assume that Ocularis Base has already been installed and licensed and the Base
Component Installation web page is accessible from the machine where the RC-E Management Server is to
be installed.
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RC-E User Manual Installation and Removal
Installing
1. Shut down any OnSSI software running. If upgrading, it is highly recommended that you remove any previous
versions of the management server before upgrading. Note, however, that you may not want to remove the
management server database, as it contains your RC-E configuration.
2. From the Base Component install page, (http://<IP Address of Base
machine>/OcularisService/InstallerWebsite/sysadmin.html), click the link for the RC-E Event Proxy and
Recorder bundle.
3. Choose to 'Run' the executable.
4. When the download and security scan is complete, an 'Installation Wrapper' wizard screen appears. This
wizard prompts you for a location to extract the installation files only. Verify or change the location (drive and
directory) to place the installation file and click Next.
5. Once the files are extracted, you will see a screen with checkboxes to Install RC-E Event Proxy and RC-E
Recorder.
You may elect to install one, the other or both. In new and upgrade installations it is recommended to always
install the Event Proxy. This installation will check the system for an existing proxy and, if found, will walk you
through the process of uninstalling the old proxy and installing the new one. For the Recorder, this refers to
the RC-E recorder components as a whole. For new installations, this box should be checked. For upgrade
installations, see the Release Notes for special upgrade instructions.
6. Click Finish.
7. Follow the wizard prompts for the Event Proxy installation (if that checkbox was marked).
8. After the Event Proxy is installed, the RC-E Management Server files are extracted and a screen appears
listing the steps involved in the installation:
9. Complete the steps outlined in the window.
Tip: Depending on what is already installed on the computer which is going to act as management server,
you may not need to complete all of the window's three steps. The step that currently requires your attention
will be highlighted.
Tip: When the management server software is installed, you are able to check the state of the management
server by looking at the management server icon in the management server computer's notification area.
See Management Server Service and Recording Server Service (on page 198) for more information.
Step 1: Internet Information Services
The RC-E Management Server Installation automatically detects if Internet Information Services (IIS) is already
installed. If this step is not available, it is simply because IIS is already installed.
Internet Information Services includes a range of administrative features for managing web servers and web
applications, and is required in order to run an OnSSI RC-E management server.
If installing on a server running Windows 2008 Server, IIS is automatically installed once you click the Internet
Information Services step (should automatic installation fail, it is possible to do installation troubleshooting (on page
30)).
1. On Windows Server 2003, clicking the Internet Information Services step opens Windows' built-in Windows
Components wizard:
2. In the wizard's Components list, select Application Server.
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Click Details... and select Internet Information Services (IIS).
3. Click Details... and verify that all IIS subcomponents are selected. Click OK to return to the Windows
Components wizard.
4. In the Windows Components wizard, click Next and follow the wizard.
Tip: It is a good idea to have your Windows installation DVD ready; it may be required during the process.
When IIS is installed, you will be returned to the RC-E Management Server Installation window for the next step of the
installation.
Step 2: RC-E Management Server Database
Before completing this step, click the View Microsoft SQL Server 2008 Express End-user License Agreement link to
read the license agreement for the software.
This step opens the Database Setup wizard, which will guide you through the process of preparing a database for use
with the management server.
In the Database Setup wizard you will get the choice of using an existing SQL Server on the network or setting up a
SQL Server Express Edition (a lightweight, yet powerful, version of a full SQL server) on the management server
computer itself.
Follow the wizard's steps by clicking Next.
IMPORTANT: We recommend that you install the database on a dedicated hard disk drive that is not used for
anything else but the database. Installing the database on its own drive will prevent low disk performance.
IMPORTANT: During the database preparation process, you will be asked whether you want to create a new
database, use an existing database, or overwrite an existing database. For a new installation, you would typically
select the default option Create new database. However, if you are installing the database as part of upgrading to a
newer version of RC-E, and you want to use your existing database, make sure you select Use existing database.
When you have prepared the database, you will be returned to the OnSSI RC-E Management Server Installation
window for the last step in the management server installation.
Step 3: RC-E Management Server
This step opens a wizard, which will guide you through the process of installing the management server software
itself.
Follow the wizard's steps by clicking Next.
Tip: The wizard will ask you to specify the location of your temporary license (.lic) file. The system will verify your
license file before you are able to continue. Therefore, have your license file ready.
On one of the wizard's steps, you will be asked to select between two installation options:
Typical (on page 16)
-or-
Custom (on page 16)
You may install the log server as part of the management server installation. But if required you can just as well install
this on another server in your surveillance system:
Installing the log server (see "Install Log Server (Custom)" on page 21) provides the necessary functionality for
logging information from your RC-E installation.
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Typical
If you select Typical installation, the wizard will install all the management server components at their default location
and with other default settings. A Typical installation is recommended for most users.
Custom
If you select Custom installation, you get the option to select where to install each individual management server
component. A Custom installation is recommended for advanced users.
Only relevant if selecting Custom installation:
On one of the wizard's steps you will be asked to select an IIS (Internet Information Services) web site for the
Management Server service.
Select one of the listed web sites, and make sure the selected web site is started, then click Next. If the selected web
site is not started, Next is disabled.
Tip: You may find that only a single IIS web site—the Default Web Site—is listed. In that case simply make sure that
the web site is started, then click Next.
Towards the end of the wizard, in the Service Log On Setup window, you will be asked to select a user account under
which the Management Server service will run:
You will be able to select either a:
predefined Network Service account (see "Select a Predefined Account; Network Service" on page 16) (in which
case the service will run whenever the computer acting as management server is running).
- or -
particular user account (see "Select a Particular User Account" on page 16) (in which case the service will use
the specified user account to log in to the computer acting as management server).
Tip: If the computer acting as management server is a member of a domain, you should either select Network
Service, or make sure that you specify a user account which belongs to the domain in question.
Select a Predefined Account; Network Service
1. Select This predefined account.
2. Select Network Service.
3. Click OK.
Select a Particular User Account
1. Select This account.
2. Click Browse.... This will open the Select User window.
3. In the Select User window, verify that the required domain is specified in the From this location field. If not,
click Locations... to browse for the required domain.
4. In the Enter the object names to select box, type the required user name.
Tip: Typing part of a name is often enough. Use the Check Names feature to verify that the name you have
entered is recognized.
5. Click OK.
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6. Specify the password for the user account in the Password field, and confirm the password in the Confirm
password field.
The password fields must not be empty; the password for the account must contain one or more characters
and/or digits.
7. Click OK.
What's Next?
Upon installation of the management server software, the management server's built-in web page automatically opens
in a browser. The web page lets you install key components required by the management server, among these:
One or more recording servers (for recording video feeds and for communicating with cameras and other
devices)
A Management Client (for configuration and day-to-day management of the system)
Even though the web page opens automatically on the management server computer, you will in most cases want to
install the key components on other computers than the management server itself. This is no problem since
installation takes place through the web page, which can easily be accessed from other computers. See Install
System Components (on page 17) for further information.
Install System Components
If upgrading from a previous version of RC-E, make sure you read the upgrade information (see "Upgrade from
Previous Version" on page 28).
Installation of the following components is not covered in this section: log server (see "Install Log Server (Custom)" on
page 21) and management server (see "Install Management Server" on page 13). See installation details for each.
Read the End User License Agreement on the Product License Sheet before installing any part of OnSSI RC-E.
IMPORTANT: As a prerequisite make sure of the following: During the installation process you will be asked to
specify a user account under which the Failover Server service will run. For the failover solution to work, the failover
server has to use the same user account as the recording server. Furthermore, the user account you specify must
have access to your RC-E system with administrator rights. Do the following to make sure of this...
To verify whether the user account has administrator access to your OnSSI RC-E system, do the following:
1. In the Management Client's Site Navigation pane, expand Security and select Roles. In the overview pane's
roles list, select the Administrators role.
2. In the properties pane's role settings list, verify that the required user is listed.
3. If the user is not listed, add the required user (see "Assign and Remove Users and Groups to/from Roles" on
page 149) to the Administrators role by clicking Add... below the role settings list.
Part I—Downloading the Installer
The following describes the installation process. The process is more or less similar for the component types
mentioned, so replace the component with the OnSSI RC-E recording server, failover server or the Management
Client, depending on your needs.
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1. On the computer on which you will install the component, shut down any OnSSI software running. If
upgrading, it is highly recommended that you remove (see "Remove System Components" on page 27) any
previous versions of the component before upgrading.
2. With a web browser, connect to the RC-E management server at the following address:
http://[management server address]:[port]/installation/admin/
where [management server address] is the IP address or host name of the management server, and [port] is
the port number which IIS has been set up to use on the management server.
This will open the management server's built-in web page. If not accessing the web page on the management
server itself, log in with an account which has administrator rights on the management server.
3. On the web page find the relevant component's installer section, and then click the English link under the
required recording server version (often, only one version will be available).
Depending on your security settings, one or more Windows security warnings may appear after you click the link. If
such security warnings appear, accept security warnings by clicking Run or similar (exact button text depends on your
browser version).
Part II—Installing the Component
Select the relevant component for a description of the process (if required, repeat the process on other computers
where the component should be installed):
Recording Servers
1. This will open the RC-E Recording Server Setup wizard, which will guide you through the installation.
On the first step of the wizard, click Next.
2. Select installation method:
Typical (see "Recording servers (Typical)" on page 18)
- or -
Custom (see "Recording servers (Custom)" on page 19)
3. Click Install.
4. On the last step of the wizard, click Finish. The recording server is now installed. The recording server has no
user interface as such; it is accessed and managed through the Management Client.
Tip: When the recording server software is installed, you are able to check its state.
See Management Server Service and Recording Server Service (on page 198) for more information.
Recording servers (Typical)
The Typical option installs the RC-E recording server with default settings. A Typical installation is recommended for
most users.
1. Specify recording server setup parameters (see "Specify Recording Server Setup Parameters" on page 21).
2. Click Next.
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Recording servers (Custom)
The Custom option lets you select where to install the RC-E recording server components. A Custom installation is
recommended for advanced users.
1. Select required installation folder, then click Next.
2. When asked which type of server to install, click the Standard recording server [...] icon. This lets you install a
regular recording server.
3. Specify recording server setup parameters.
4. Click Next.
5. The wizard will ask you to select a user account under which the Recording Server service will run.
You must select between:
oa predefined system account (see "Select a Predefined System Account" on page 19)
- or -
oa particular user account (see "Select a Particular User Account" on page 20) (in which case the service
will use the specified user account to log in to the computer acting as recording server).
Tip: If the computer acting as recording server is a member of a domain, select the predefined account
Local System or make sure you specify a user account which belongs to the domain in question.
If using network drives, you should always specify a particular user account (which has access to the
network drives in question), as the Recording Server service will not be able handle the network drives
otherwise.
6. Click Next.
7. In some cases it can be advantageous to install more than one instance of the recording server on the same
physical server (see "Multiple Recording Server Instances" on page 26). Specify the required number of
instances (default is 1), then click Next.
oOnly relevant if installing more than one instance of the recording server on the same physical server:
For each instance, specify the IP address to use for the instance in question.
IMPORTANT: Note that the IP addresses you specify must be assigned to the physical server in
question. Furthermore, even though your organization will not use IPv6 addresses, make sure to assign
both IPv6 and IPv4 on the server as these are needed by the software.
Tip: Provided enough IP addresses are assigned to the server, the fields will be pre-filled.
8. Click Next.
Select a Predefined System Account
1. Select This predefined account.
2. Select Local System, Local Service, or Network Service as applicable.
3. Click OK.
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Select a Particular User Account
1. Select This account.
2. Click Browse.... This will open the Select User window.
3. In the Select User window, verify that the required domain is specified in the From this location field. If not,
click Locations... to browse for the required domain.
4. In the Enter the object names to select box, type the required user name.
Tip: Typing part of a name is often enough. Use the Check Names feature to verify that the name you have
entered is recognized.
5. Click OK.
6. Specify the password for the user account in the Password field, and confirm the password in the Confirm
password field.
The password must contain one or more characters and/or digits.
7. Click OK.
Failover Servers
1. This will open the RC-E Recording Server Setup wizard, which will guide you through the installation
On the first step of the wizard, click Next.
2. Select installation method Custom.
3. Select required installation folder, and then click Next.
4. When asked which type of server to install, click the Failover recording server for temporary [...] icon.
5. Specify failover server setup parameters (see "Specify Recording Server Setup Parameters" on page 21).
6. Click Next.
7. A failover server has two services:
oA Failover Server service, which handles the processes of taking over from the regular recording server.
oA Recording Server service, which enables the failover server to act as a recording server while the
regular recording server is unavailable.
The wizard will ask you to select a particular user account under which the services will run. Make your
selection.
See Select a Particular User Account... (see "Select a Particular User Account" on page 20) for how to select.
For the failover solution to work, the user account you specify must have access to your RC-E system with
administrator rights. If the computer acting as failover server is a member of a domain, make sure you specify
a user account which belongs to the domain in question. If using network drives, always specify a user
account which has access to the network drives in question.
8. Click Install.
9. On the last step of the wizard, click Finish. The failover server is now installed. The failover server has no
user interface as such; it is accessed and managed through the Management Client.
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