OnSSI RC-E User manual

RC-E User Manual
Recording Component (RC-E)
User Manual
© 2012 On-Net Surveillance Systems Inc.

RC-E User Manual
On-Net Surveillance Systems, Inc.On-Net Surveillance Systems, Inc.
One Blue Hill Plaza, 7th Floor, PO Box 1555
Pearl River, NY 10965
One Blue Hill Plaza, 7th Floor, PO Box 1555
Pearl River, NY 10965
Phone: [phone] | Fax: [phone]Phone: [phone] | Fax: [phone]
Web: www.onssi.comWeb: www.onssi.com
00081512-0945-RC-5_5.0-OC3.5.0.77_v0100081512-0945-RC-5_5.0-OC3.5.0.77_v01
Legal Notice
This product manual is intended for general information purposes only, and due care has been taken in its preparation.
Any risk arising from the use of this information rests with the recipient, and nothing herein should be construed as constituting any
kind of warranty.
© 2002-2012 On-Net Surveillance Systems, Inc. All rights reserved. OnSSI and the ‘Eye’ logo are registered trademarks of On-Net
Surveillance Systems, Inc. Ocularis, Ocularis Client, Ocularis Client Lite, Ocularis Video Synopsis, NetEVS, NetDVMS, NetDVR,
ProSight, NetGuard, NetGuard-EVS, NetSwitcher, NetMatrix, NetCentral, NetTransact, NetPDA and NetCell are trademarks of On-Net
Surveillance Systems, Inc. All other trademarks are property of their respective owners.
On-Net Surveillance Systems, Inc. reserves the right to change product specifications without prior notice.
Patents Applied For in the U.S. and Abroad

RC-E User Manual Contents
Contents
Introductions................................................................................................................................................ 7
Product Overview, RC-E .............................................................................................................................................7
About Updates .........................................................................................................................................................7
The RC-E Server (Management Server)..................................................................................................................7
The RC-E Recording Server ....................................................................................................................................8
The Management Client (RC-E Manager)................................................................................................................8
The Download Manager...........................................................................................................................................8
System Requirements.................................................................................................................................................9
Computer Running Management Server..................................................................................................................9
Computer Running Recording Server or Failover Server.........................................................................................9
Computer Running Management Client................................................................................................................10
Computer Running Log Server..............................................................................................................................10
Active Directory......................................................................................................................................................10
Navigating the Built-in Help System ..........................................................................................................................11
Installation and Removal.......................................................................................................................... 12
Installation Overview .................................................................................................................................................12
Installing RC-E on Virtual Servers..........................................................................................................................12
Install Management Server........................................................................................................................................13
Step 1: Internet Information Services.....................................................................................................................14
Step 2: RC-E Management Server Database ........................................................................................................15
Step 3: RC-E Management Server.........................................................................................................................15
What's Next?..........................................................................................................................................................17
Install System Components.......................................................................................................................................17
Part I—Downloading the Installer...........................................................................................................................17
Part II—Installing the Component ..........................................................................................................................18
Recording Servers..................................................................................................................................................18
Failover Servers.....................................................................................................................................................20
Management Client................................................................................................................................................21
Specify Recording Server Setup Parameters.........................................................................................................21
Install Log Server (Custom).......................................................................................................................................21
Installing Log Server...............................................................................................................................................22
Important Port Numbers............................................................................................................................................23
List of Ports Used by RC-E ....................................................................................................................................23
Multiple Management Servers (Clustering) ...............................................................................................................24
Prerequisites for Installing OnSSI RC-E in a Cluster..............................................................................................25
Installing RC-E in a Cluster....................................................................................................................................25
Upgrading RC-E in a Cluster..................................................................................................................................26
Multiple Recording Server Instances.........................................................................................................................26
Installing Multiple Recording Server Instances.......................................................................................................27
Remove System Components...................................................................................................................................27
Removing Management Server..............................................................................................................................27
Removing Download Manager and Log Server......................................................................................................27
Removing Management Client...............................................................................................................................28
Removing Recording Server..................................................................................................................................28
Upgrade from Previous Version ................................................................................................................................28
Prerequisites ..........................................................................................................................................................28
Upgrading the Management Server .......................................................................................................................29
Upgrading Recording Servers................................................................................................................................29
Upgrading a Management Client............................................................................................................................30
Upgrading Video Device Drivers ............................................................................................................................30
Installation Troubleshooting.......................................................................................................................................30
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RC-E User Manual Contents
Issue: Automatic IIS Installation for Mgmt..............................................................................................................30
Issue: Recording Server Startup Fails due to Port Conflict ....................................................................................31
Issue: Changes to SQL Server Location Prevents Database Access ....................................................................33
Issue: Insufficient Continuous Virtual Memory Fails Installation.............................................................................33
Issue: Multi-domain Environments; One-way Trusts not Working..........................................................................33
Management Client (RC-E Manager) ....................................................................................................... 34
Management Client (RC-E Manager) Overview........................................................................................................34
Management Client's Elements..............................................................................................................................34
Site Navigation Pane and Federated Hierarchy Pane............................................................................................34
Menu Bar................................................................................................................................................................35
Toolbar...................................................................................................................................................................35
Memory Indicator ...................................................................................................................................................35
Panes Overview........................................................................................................................................................36
Menu and Tool Bars...............................................................................................................................................36
Overview Pane.......................................................................................................................................................36
Preview Pane.........................................................................................................................................................36
Properties Pane .....................................................................................................................................................36
Site Navigation Pane and Federated Hierarchy Pane............................................................................................37
Basics........................................................................................................................................................................37
Get Started.............................................................................................................................................................37
Log in to the Management Client ...........................................................................................................................39
Management Client Menu Overview ......................................................................................................................40
Customize the Management Client's Layout..........................................................................................................41
Activate Licenses ...................................................................................................................................................43
Manage Licenses...................................................................................................................................................45
Remote Connect Services.........................................................................................................................................46
About Remote Connect Services ...........................................................................................................................46
Axis One-Click Camera Connection Properties......................................................................................................48
Servers......................................................................................................................................................................49
Add Hardware (Cameras, etc.)...............................................................................................................................49
Manage Hardware..................................................................................................................................................53
About Storage and Archiving..................................................................................................................................56
Manage Recording Servers....................................................................................................................................60
Manage Multicasting ..............................................................................................................................................70
Manage Public Addresses......................................................................................................................................72
Servers and Clients Require Time-Synchronization...............................................................................................73
Devices......................................................................................................................................................................75
About Devices........................................................................................................................................................75
Client.......................................................................................................................................................................108
About Clients........................................................................................................................................................108
Manage View Groups...........................................................................................................................................108
Rules and Events....................................................................................................................................................109
About Rules and Events.......................................................................................................................................109
Actions and Stop Actions Overview......................................................................................................................110
Create Typical Rules............................................................................................................................................116
Default Rules........................................................................................................................................................126
Events Overview ..................................................................................................................................................128
Manage Rules......................................................................................................................................................133
Manage Time Profiles ..........................................................................................................................................138
Manage Day Length Time Profiles.......................................................................................................................140
Manage Notification Profiles.................................................................................................................................141
Manage User-defined Events...............................................................................................................................143
Security ...................................................................................................................................................................145
About Security......................................................................................................................................................145
About Roles..........................................................................................................................................................145
Manage Roles......................................................................................................................................................147
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RC-E User Manual Contents
Manage ViewGroups...........................................................................................................................................154
System Dashboard..................................................................................................................................................156
About System Dashboard ....................................................................................................................................156
About System Monitor..........................................................................................................................................156
About Current Task..............................................................................................................................................157
About Configuration Report..................................................................................................................................157
Server Logs.............................................................................................................................................................158
Manage Logs .......................................................................................................................................................158
RC-C .......................................................................................................................................................................162
Manage RC-C Servers.........................................................................................................................................162
Registered Services ................................................................................................................................................165
Manage Network Configuration............................................................................................................................165
Manage Registered Services ...............................................................................................................................165
Important Prerequisites When Running Federated Sites ........................................................................................166
Options....................................................................................................................................................................168
Options.................................................................................................................................................................168
AVI Compression Settings ...................................................................................................................................170
Outgoing SMTP Mail Server Settings...................................................................................................................171
Manage Local IP Address Ranges.......................................................................................................................171
OnSSI Federated Architecture ............................................................................................................... 173
OnSSI Federated Architecture Overview.................................................................................................................173
Licensing of OnSSI Federated Architecture.........................................................................................................173
Basic Rules of Federated Sites............................................................................................................................174
Principles for Setting Up Federated Sites.............................................................................................................174
The Administrator Role and Federated Sites .......................................................................................................174
Possibilities and Constrains of Federated Sites ...................................................................................................175
Frequently Asked Questions to Federated Sites..................................................................................................175
Federated Sites Example Scenario—Limestone City...........................................................................................177
Manage OnSSI Federated Architecture ..................................................................................................................177
Expand/Collapse..................................................................................................................................................178
Site Navigation Pane............................................................................................................................................178
Right-clicking is not Selecting!..............................................................................................................................178
Context Menu.......................................................................................................................................................178
Adding a Site to the Hierarchy..............................................................................................................................178
Accepting Inclusion in the Hierarchy ....................................................................................................................179
Connecting to Another Site in the Hierarchy ........................................................................................................180
Detaching a Site from the Hierarchy.....................................................................................................................180
Refreshing the Site Hierarchy ..............................................................................................................................181
Renaming a Site...................................................................................................................................................181
Setting the Site Properties....................................................................................................................................181
Backup, Restore and Move System Configuration.............................................................................. 183
Scheduled Backup & Restore of System Configuration ..........................................................................................183
Flushing the SQL Server Transaction Log ...........................................................................................................183
Prerequisites ........................................................................................................................................................183
Scheduled Back Up of System Configuration.......................................................................................................183
Backing Up Log Server Database........................................................................................................................184
Restoring System Configuration (From Scheduled Back Up)...............................................................................184
Manual Backup & Restore of System Configuration................................................................................................185
Select Shared Backup Folder...............................................................................................................................185
Manual Back Up of System Configuration............................................................................................................185
Restoring System Configuration (From Manual Back Up)....................................................................................186
Move System Configuration to New Management Server.......................................................................................186
Copying System Configuration from Old Server (Step 1).....................................................................................188
What Happens while the Management Server Is Unavailable?............................................................................188
Copying Log Server Database.............................................................................................................................188
Installing New Management Server on New Server (Step 2)...............................................................................189
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RC-E User Manual Contents
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Copying/Restoring System Configuration to New Server (Step 3) .......................................................................189
Device Drivers.......................................................................................................................................... 190
Manage and Remove Video Device Drivers............................................................................................................190
Making New Video Device Driver Versions Available for Installation ...................................................................190
Installing Video Device Drivers.............................................................................................................................190
Removing Video Device Drivers...........................................................................................................................190
Failover Servers....................................................................................................................................... 191
Failover Server Service Administration ...................................................................................................................191
Starting and Stopping the Failover Server Service...............................................................................................191
Changing the Management Server Address ........................................................................................................191
Viewing Status Messages....................................................................................................................................191
Viewing Version Information.................................................................................................................................192
Manage Failover Servers ........................................................................................................................................192
Installing Failover Servers....................................................................................................................................193
Adding and Grouping Failover Servers ................................................................................................................193
Enabling Failover Servers....................................................................................................................................194
Editing Failover Server Properties........................................................................................................................194
Assigning Failover Servers to Recording Servers................................................................................................195
Frequently Asked Questions................................................................................................................................195
Failover-Related Events.......................................................................................................................................196
Database Corruption............................................................................................................................... 197
Protect Databases from Corruption.........................................................................................................................197
Power Outages: Use a UPS.................................................................................................................................197
Windows Task Manager: Be Careful when Ending Processes.............................................................................197
Hard Disk Failure: Protect Your Drives.................................................................................................................197
Services Administration ......................................................................................................................... 198
Management Server Service and Recording Server Service ..................................................................................198
Accessing the Server Service ..............................................................................................................................198
Starting the Server Service ..................................................................................................................................198
Stopping the Server Service.................................................................................................................................198
Changing Recording Server Settings...................................................................................................................199
Viewing Status Messages....................................................................................................................................199
Viewing Version Information.................................................................................................................................199
Work with Recording Server Settings in details....................................................................................................199
Virus Scanning ........................................................................................................................................ 200
Virus Scanning Information .....................................................................................................................................200
SNMP ........................................................................................................................................................ 201
SNMP Support ........................................................................................................................................................201
Installing the SNMP Service.................................................................................................................................201
Configuring the SNMP Service.............................................................................................................................201
Daylight Saving Time.............................................................................................................................. 202
Daylight Saving Time ..............................................................................................................................................202
Spring: Switch from Standard Time to DST..........................................................................................................202
Fall: Switch from DST to Standard Time..............................................................................................................202
Contact Information ................................................................................................................................ 203

RC-E User Manual Introductions
Introductions
Product Overview, RC-E
The RC-E recorder, part of Ocularis ES, is a fully distributed solution, designed for large multi-site and multiple server
installations requiring 24/7 surveillance, with support for devices from different vendors. The solution offers centralized
management of all devices, servers, and users, and empowers an extremely flexible rule system driven by schedules
and events.
While Ocularis contains multiple components, RC-E also contains its own components.
RC-E consists of the following main elements:
The management server - the center of your installation (RC-E Server)
One or more recording servers (RC-E Recorder)
One or more Management Clients (RC-Manager),which are unlicensed and can be downloaded and installed for
free (as many times as needed).
A Download Manager
Finally, RC-E handles an unlimited number of cameras, servers, and users—across multiple sites if required.
About Updates
OnSSI regularly release service updates for our products, offering improved functionality and support for new devices.
If you are an RC-E system administrator, it is recommended that you check the OnSSI website for updates at regular
intervals in order to make sure you are using the most recent version of RC-E.
The RC-E Server (Management Server)
What? Stores the surveillance system's configuration in a relational database, either on the management server
computer itself or on a separate SQL Server on the network. Also handles user authentication, user rights, etc. To
enhance system performance, several management servers can be run under OnSSI Federated Architecture (see
"OnSSI Federated Architecture Overview" on page 173).
Where? Runs as a service, and is typically installed on a dedicated server.
What is provided with the management server? When installing the management server if you select Typical
Management Server Installation (see "Typical" on page 16), you will also install:
The log server
oWhat? Provides the necessary functionality for logging information from your RC-E installation.
oWhere? Usually installed on the same server as the management server and runs as a service.
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RC-E User Manual Introductions
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The RC-E Recording Server
What? Used for recording video and for communicating with cameras and other devices. In large installations, more
than one recording server is often used on the surveillance system. Failover servers can be set up to take over if a
recording server becomes temporarily unavailable.
Where? Recording servers as well as failover servers run as services, and are typically installed on separate servers
rather than on the management server itself.
The Management Client (RC-E Manager)
What? Feature-rich administration client for configuration and day-to-day management of the system. Available in
several languages.
Where? Typically installed on the surveillance system administrator's workstation or similar.
The Download Manager
What? Lets surveillance system administrators manage which RC-E -related components your organization's users
will be able to access from a targeted web page generated by the management server.
Where? Automatically installed on the management server during RC-E installation process.

RC-E User Manual Introductions
System Requirements
IMPORTANT: RC-E no longer supports Microsoft®Windows®XP (however, clients can still be run/accessed from
computers with Windows XP Professional).
It is recommended to have the Microsoft Active Directory(see "Manage Users and Groups" on page 145)® in place before you
install RC-E. If you add the management server to the Active Directory after installing RC-E, you must re-install the
management server, and replace users with new users defined in the Active Directory.
The following are minimum requirements for the computers used in an RC-E solution:
Computer Running Management Server
CPU: Intel®Xeon®, minimum 2.0 GHz (Dual Core recommended)
RAM: Minimum 1 GB (2 GB or more recommended)
Network: Ethernet (1 Gbit recommended)
Graphics Adapter: Onboard GFX, AGP or PCI-Express, minimum 1024 x 768, 16-bit color
Hard Disk Type: E-IDE, PATA, SATA, SCSI, SAS (7200 RPM or faster)
Hard Disk Space: Minimum 50 GB free (depends on number of servers, cameras, rules, and logging settings)
Operating System: Microsoft®Windows®Server 2008 R2 (64 bit), Microsoft®Windows®Server 2008 (32 or 64
bit), Microsoft®Windows®Server 2003 (32 or 64 bit).
Furthermore, to run clustering/failover servers, a Microsoft®Windows®Server 2003/2008 Enterprise or Data
Center edition is needed.
Software: Microsoft .NET 3.5 SP1 and .NET 4.0 and Internet Information Services (IIS) 5.1 or newer.
Computer Running Recording Server or Failover Server
CPU: Dual Core Intel Xeon, minimum 2.0 GHz (Quad Core recommended)
RAM: Minimum 1 GB (2 GB or more recommended)
Network: Ethernet (1 Gbit recommended)
Graphics Adapter: Onboard GFX, AGP, or PCI-Express, minimum 1024 x 768, 16-bit color
Hard Disk Type: E-IDE, PATA, SATA, SCSI, SAS (7200 RPM or faster)
Hard Disk Space: Minimum 100 GB free (depends on number of cameras and recording settings)
Operating System: Microsoft®Windows®7 Ultimate (32 bit or 64 bit), Microsoft®Windows®7 Enterprise (32 bit or
64 bit), Microsoft®Windows®7 Professional (32 bit or 64 bit), Microsoft®Windows®Server 2008 R2 (64 bit),
Microsoft®Windows®Server 2008 (32 or 64 bit), Microsoft®Windows®Vista®Business (32 or 64 bit), Microsoft®
Windows®Vista Enterprise (32 or 64 bit), Microsoft®Windows®Vista Ultimate (32 or 64 bit) or Microsoft®
Windows®Server 2003 (32 or 64 bit).
Software: Microsoft .NET 4.0 Framework.
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RC-E User Manual Introductions
IMPORTANT: When formatting the hard disk of a recording/failover server device, it is important to change its
Allocation unit size setting from 4 to 64 kilobytes. This is to significantly improve recording performance of the hard
disk. You can read more about allocating unit sizes and find help at http://support.microsoft.com/kb/140365/en-us
(see http://support.microsoft.com/kb/140365/en-us - http://support.microsoft.com/kb/140365/en-us).
Computer Running Management Client
CPU: Intel Core2TMTM Duo, minimum 2.0 GHz
RAM: Minimum 1 GB
Network: Ethernet (100 Mbit or higher recommended)
Graphics Adapter: AGP or PCI-Express, minimum 1024 x 768 (1280 x 1024 recommended), 16-bit color
Hard Disk Space: Minimum 100 MB free
Operating System: Microsoft®Windows®7 Professional (32 bit or 64 bit*), Microsoft®Windows®7 Enterprise (32
bit or 64 bit*), Microsoft®Windows®7 Ultimate (32 bit or 64 bit*), Microsoft®Windows®Vista Ultimate (32 bit or 64
bit*), Microsoft®Windows®Vista Enterprise (32 bit or 64 bit*), Microsoft®Windows®Vista Business (32 bit or 64
bit*), Microsoft®Windows®Server 2008 (32 bit or 64 bit*), Microsoft®Windows®Server 2008 R2 (64 bit) or
Microsoft®Windows®Server 2003 (32 bit or 64 bit*).
* Running as a 32 bit service/application
Software: Microsoft .NET 4.0 Framework, DirectX 9.0 or newer, and Windows Help (WinHlp32.exe) which you
can download from http:// www.microsoft.com/downloads/ (see http://www.microsoft.com/downloads/ -
http://www.microsoft.com/downloads/).
Computer Running Log Server
CPU: Intel®Xeon®, minimum 2.0 GHz (Dual Core recommended)
RAM: Minimum 1 GB (2 GB or more recommended)
Network: Ethernet (1 Gbit recommended)
Graphics Adapter: Onboard GFX, AGP or PCI-Express, minimum 1024 x 768, 16-bit color
Hard Disk Type: E-IDE, PATA, SATA, SCSI, SAS (7200 RPM or faster)
Hard Disk Space: Minimum 10 GB free (depends on number of servers, cameras, rules, and logging settings)
Operating System: Microsoft®Windows®Server 2008 R2 (64 bit), Microsoft®Windows®Server 2008 (32 or 64
bit), Microsoft®Windows®Server 2003 (32 or 64 bit)
Software: Microsoft .NET 4.0 and Internet Information Services (IIS) 5.1 or newer.
Active Directory
OnSSI RC-E users are normally added from Active Directory, although users can also be added without Active
Directory.
Active Directory is a distributed directory service included with several Windows Server operating systems; it identifies
resources on a network in order for users or applications to access them.
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