ooma butterfleye User manual

User Manual
Facial
Recognition
Works During
Internet and
Power Outages
7 Days of
Free Storage
Version 1.2 // July 2018

3 WelcometoOomaButtereye!
— What Ooma Buttereye Can Do for You
— How Ooma Buttereye Works
— Getting Help
4 SettingupOomaButtereye
— Getting Started
— Adding Ooma Buttereye to an Existing
Account
— Ooma Buttereye LED Blink Codes
— Firmware Updates
— App Updates
— Finding the Best Location for Your
Ooma Buttereye
— Using Your Ooma Buttereye Unplugged
and Oline
6 Faces (Facial Recognition)
— Understanding Faces
— How Faces Works
— Using Faces
8 Viewing Events
— Viewing the Camera’s Page
— Viewing the Camera’s Livestream
— Panning and Zooming Video
— Instant Video Capture
— Livestream Recording
— Two-Way Talk
— Timeline: Viewing Recordings
— Sharing, Managing, and Downloading
Recordings
Contents
11 Features, Rules, and Smart Alerts
— Power and Internet Outages
— Privacy Mode
— Auto Privacy Mode (Geofencing)
— Managing Notications
— Timeline Filtering
— Local Network Streaming
15 Settings
— Wi-Fi Preferences
— Notications
— Enabling/Disabling Audio
— Changing the Camera’s Name
— Camera Status
— Battery Remaining
— Firmware Version
— MAC Address
16 PersonalizingYourOomaButtereye
— Prole Settings
— Sharing Login Credentials
17 ManagingYourOomaButtereye
Account
— Upgrading to a Membership Plan
— Cancelling a Paid Plan
19 FAQs and Troubleshooting
20 Specications
2

3
WhatOomaButtereyeCanDoforYou
Ooma Buttereye is a smart video security camera with facial recognition and the ability to record during
internet and power outages. The Ooma Buttereye camera can be plugged in or used with a backup
battery. The camera connects to your Wi-Fi network and does not require a base station, so it can be used
in any household conguration. The Faces feature provides facial recognition, making your alerts more
accurate and resulting in fewer false alarms.
AdvancedfeaturesoftheOomaButtereyeinclude:
—Facial recognition – Articial intelligence built into the Ooma Buttereye and its cloud storage service
allows users to train the camera to recognize faces. This can signicantly reduce false positives,
common in other home security cameras, where friends or family members trigger unnecessary alerts.
—Backup battery and onboard storage – The Ooma Buttereye contains an internal battery that will
keep the camera running for two to four weeks under typical usage conditions, along with 16 gigabytes
of onboard storage (32 gigabytes for the black camera). When reconnected to Wi-Fi, the camera
automatically uploads all recorded clips, so users can see what happened even during a power outage
or when the camera is used in locations where power and internet aren’t available.
—Instant video capture – The Ooma Buttereye records a constantly refreshed ve-second video buer
when connected to AC power. Whenever an event is triggered – such as motion or a loud noise – the
camera adds the buer to the uploaded video clip. In eect, this creates a mini time machine where
the clip shows what happened in the ve seconds before the triggering event.
—Auto privacy mode – The camera can be set for geofencing, where it is automatically turned o when
a user returns home, based on the location of the user’s mobile phone, and automatically turned on
when the user departs.
—Two-way audio – The Ooma Buttereye contains both a microphone and a speaker. While
livestreaming, users can talk to people in range of the camera through the Ooma Buttereye app on
their phones.
HowOomaButtereyeWorks
When your Ooma Buttereye detects motion, sound, or that the camera has been moved, it
communicates via your Wi-Fi to stream video to your Ooma Buttereye cloud account. Your iOS or
Android device will alert you when a new video clip is uploaded through the Buttereye app.
Getting Help
Ooma Buttereye customer support is available by phone at 877-629-0562
or by email to butter[email protected]om.
WelcometoOomaButtereye!

Getting Started
Ooma Buttereye is shipped with a permanently-installed battery. When you unbox the device, your rst
step should be to use the included AC adapter and Micro-USB cable to plug your Ooma Buttereye in.
Allow the camera to charge until it is at 100% battery capacity. If the battery is fully drained, charging
the camera takes about four to six hours.
Oncethecameraisfullycharged,followthesestepstocompleteyoursetup:
1 Download the Buttereye Security Camera app from the App Store (iOS) or from Google Play (Android)
and install it on your mobile device.
2 Open the app and either create an Ooma Buttereye account or sign into an existing account.
Make sure your phone’s Wi-Fi and Bluetooth capabilities are turned on.
3 Hold down the power button on top of the camera to turn the Ooma Buttereye on. The button
will blink green three times and then turn solid blue. The application will automatically detect
your camera.
4 In the Ooma Buttereye app, go to “Add a Camera” and follow the on-screen prompts to pair
your camera and connect it to the internet.
AddingOomaButtereyetoanExistingAccount
You can add up to six Ooma Buttereye cameras to your Buttereye account. Simply navigate to
the “Add a Camera” page inside the Ooma Buttereye app and follow steps 3 and 4 above to add
additional cameras.
OomaButtereyeLEDBlinkCodes
Blue blink - Video is recording
Blue solid - Find & Identify button is being pressed in the app, or the camera is unpaired
Green 3x blink - Camera is turning on
Red 3x blink - Camera is turning o
Red continuous blink - Battery is at or below 20%
Red solid - There is an error
Amber continuous blink - Internet is unavailable
Amber 3x blink (when camera is on) - Camera is plugged into the charger
Purple continuous blink – Camera upgrade in progress
SettingupOomaButtereye
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4

Firmware Updates
Ooma is continuously working to enhance the Ooma Buttereye with new soware features and more
eicient operation. When an update becomes available, a circle with a 1 inside will appear on the gear
icon in the Ooma Buttereye app. Tap the gear icon and scroll to the bottom of the camera details page.
Tap “Update Camera Soware” to begin the rmware update.
App Updates
The Buttereye Security Camera app will update automatically whenever a new version is released
provided that your phone is congured to accept automatic updates.
FindingtheBestLocationforYourOomaButtereye
You should set up your Ooma Buttereye camera in an indoor location with a clear, unobstructed eld of
view for the area you want to monitor. The camera should be within range of your Wi-Fi network.
The eld of view is the area in which the camera can detect motion. Your Ooma Buttereye camera has a
120-degree viewing angle.
Do not block the camera’s eld of view. Make sure that no walls, tables, or objects are too close to the
camera. If an object is within 2.5 inches of the sides or front of your camera, it can reect light back into
the camera lens and cause glare or hazy video.
For optimal facial recognition results, place the camera at eye level.
UsingYourOomaButtereyeUnpluggedandOline
Ooma Buttereye has a built-in battery and onboard storage that allows the camera to record even when
it is disconnected from AC power and Wi-Fi.
The camera is designed to be usable in locations without electrical outlets. Under typical circumstances,
a fully-charged camera will operate for two to four weeks when it is unplugged. The camera only needs
to be plugged in for about four to six hours to fully recharge. While the camera is unplugged, the Instant
Video Capture feature does not function and video clips are limited to 10 seconds in length instead of
20 seconds.
Ooma Buttereye can also operate without a Wi-Fi connection. Video clips are stored in the camera’s
onboard memory and are uploaded to the user’s account when the camera is reconnected to Wi-Fi. The
power button will blink amber when the camera is operating without a Wi-Fi connection. This is normal.
SettingupOomaButtereye
5

Understanding Faces
The Faces feature allows Ooma Buttereye users to identify the person appearing on camera, making
the notications you receive accurate and detailed.
Ooma Buttereye leverages proprietary facial recognition that uses machine learning and articial
intelligence to learn to recognize individual faces. Once a face has been recognized it can be named,
or tagged, inside the Ooma Buttereye app. The recognition of faces increases as you train the camera
over the course of a few weeks.
For best results, the Ooma Buttereye camera should be placed at eye level in a location where it will
see faces from the front rather than from the side.
HowFacesWorks
You can train the Ooma Buttereye camera to recognize new faces, add images to existing faces for better
recognition, or delete faces you do not wish the camera to remember.
1 Navigate to the Feeds & Events page in the app. Tap the Menu icon in the upper le and select Faces.
2 Tap any of the faces in the Unfamiliar Faces section to identify them. You have three options:
A If this is the rst time you are identifying the person, enter their name in the pop-up window.
B If this is a person you have previously identied, select an existing face from the list in the
pop-up window and then tap “Combine.” This will help improve the recognition accuracy when
the person is next seen by the camera.
C If this is a person you don’t want to have identied in future, click the trash icon in the upper right
corner of the pop-up window.
Faces (Facial Recognition)
THE FACES PAGE THE COMBINE OPTION
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The camera may occasionally incorrectly associate an image of an unknown person to a known face.
To correct this, tap on the known face on the Faces page. In the pop-up window, tap the picture of the
face in the center circle. This will open a gallery of all recent images associated with that face.
Scroll through the gallery and use the trash icon at the bottom of the screen to delete any
incorrect images.
Using Faces
You can choose to receive notications only when the camera sees unknown faces, when it sees
only known faces, or for all faces.
Navigate to the Feeds & Events page in the app. Tap the gear icon in the upper right corner of the
screen, then tap the Notications line. You can toggle the “Known Person was detected” and the
“Unknown Person was detected” switches on or o.
Faces (Using Faces)
THE GALLERY PAGE
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Viewing the Camera’s Page
Videos that are recorded by your Ooma Buttereye, which are also known as events, are stored
in the event timeline. You can swipe right or le to view all the cameras connected to your account.
This page allows you to view your recordings as well as download, share, and delete events.
ViewingtheCamera’sLivestream
You can view a livestream of the camera’s video feed
at any time.
1 Open the Ooma Buttereye app on your mobile
device.
2 Navigate to the Feeds & Events page.
3 Click the play button on the top video player.
4 Swipe le or right to end the livestream.
Panning and Zooming Video
You can pan and zoom to see the details of any live or
recorded video. Just pinch and drag on the desired
location.
5 Open the Ooma Buttereye app on your mobile
device.
6 Start the livestream or select an event from your
timeline, and:
A To zoom in and out of the video, pinch
the screen.
B To move around in the player, touch and drag
to the desired location without removing
your ngers aer pinching the screen.
Viewing Events
THE FEEDS & EVENTS PAGE
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Instant Video Capture
When Ooma Buttereye is plugged in and synced with an Ooma Buttereye account, your camera
uses a prebuer to store the previous ve seconds of recordings. This allows the camera to include the
ve seconds before an event in every saved recording. Your video recordings begin before the event is
detected, ensuring you do not miss anything.
LivestreamRecording
Whenever livestream viewing is initiated, the video is recorded and uploaded to the cloud as an event.
This enables real-time viewing along with later playback from the timeline.
Two-WayTalk
Two-Way Talk enables you to communicate remotely with people who appear on your Ooma Buttereye
camera’s feed.
1 Start the livestream to display the camera’s video feed and play audio (if enabled). Be sure that the
mobile device is in landscape mode.
2 Tap the microphone icon in the upper le corner and wait for it to turn red, indicating that two-way
audio is enabled.
3 Press and hold the microphone icon to speak. You will not hear audio while the microphone button is
pressed. Expect a delay of several seconds between the time you speak and when your voice comes
out of the speaker on the camera.
Viewing Events
LIVESTREAM IN LANDSCAPE MODE
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Timeline:ViewingRecordings
All recordings are posted on the Ooma Buttereye’s timeline. The timeline can be used to manage events:
re-watching events, downloading events as MP4 les, sharing events, and deleting events.
If you receive a notication of a new event but do not see that event on your timeline, please close and
reopen the Ooma Buttereye app.
Sharing,Managing,andDownloadingRecordings
You can share, download, and manage recordings from the Ooma Buttereye camera’s timeline.
1 Open the Ooma Buttereye app on your mobile device.
2 Navigate to the events timeline, then select the event you wish to manage by tapping the three gray
dots on the right side of the event.
3 Tap on Delete This Event to delete the event, or on Share or Save Full Event to download the event
to your mobile device as a video.
4 If you have chosen to download the video, a notication will appear when the download is complete
so you can save the event on your mobile device or share it.
Viewing Events
THREE GRAY DOTS SHARE OR SAVE FULL EVENT
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