ooma Smart Cam User manual

Ooma Smart Cam User Manual

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Contents
1. Welcome to Ooma Smart Cam
○What Ooma Smart Cam Can Do for You
○How Ooma Smart Cam Works
○Getting Help
2. Setting up Ooma Smart Cam
○Getting Started
○Adding Ooma Smart Cam to an Existing Account
○Ooma Smart Cam LED Blink Codes
○Firmware Updates
○App Updates
○Finding the Best Location for Your Ooma Smart Cam
○Using Your Ooma Smart Cam Unplugged and Offline
○Physical Installation of your Smart Cam
3. Faces (Facial Recognition)
○Understanding Facial Recognition
○How Faces Works
○Using Faces
4. Live Streaming and Viewing Recorded Events
○Viewing the Camera’s Page
○Viewing the Camera’s Livestream
○Panning and Zooming Video
○Instant Video Capture
○Livestream Recording
○Two-Way Talk
○Timeline: Viewing Recordings
○Sharing, Managing, and Downloading Recordings
5. Features, Rules, and Smart Alerts
○Power and Internet Outages
○Privacy Mode
○Auto Privacy Mode (Geofencing)
○Managing Notifications
○Timeline Filtering
○Local Network Streaming

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6. Settings
○Wi-Fi Preferences
○Notifications
○Enabling/Disabling Audio
○Changing the Camera’s Name
○Camera Status
○Battery Remaining
○Firmware Version
○MAC Address
7. Personalizing Your Ooma Smart Cam
○Profile Settings
○Sharing Login Credentials
8. Managing Your Ooma Smart Cam Account
○Upgrading to a Premium Plan
○Cancelling a Premium Plan
9. FAQs and Troubleshooting
10. Specifications

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1. Welcome to Ooma Smart Cam!
What Ooma Smart Cam Can Do for You
Ooma Smart Cam is a smart indoor/outdoor video security camera that records every
event it sees. Equipped with high-accuracy motion detection sensors and advanced, AI-powered
facial recognition, the camera continues to operate under all conditions, including internet and
power outages. The Ooma Smart Cam camera can be plugged in using the power adapter, or it
can operate using its built-in rechargeable battery. Since it connects to your Wi-Fi network and
does not require a base station, it can be used in any household configuration.
The Ooma Smart Cam boasts many advanced features, including:
•Facial recognition –The artificial intelligence built-into the Ooma Smart Cam and its
cloud storage service lets users train the camera to recognize faces. Facial recognition can
significantly reduce false positives, common in other home security cameras, where
friends or family members trigger unnecessary alerts. The camera also detects unknown
faces and saves them. Users can access a list of unknown faces and a detailed report of
events that have triggered the camera directly through the app.
•Full HD 1080p video with advanced night vision –The Ooma Smart Cam has a full
HD resolution of 1080p with a high refresh rate. The Smart Cam has night vision
capability that yields crystal-clear recordings regardless of lighting conditions.
•Onboard battery and Storage –The Ooma Smart Cam contains onboard memory
storage and an internal battery that will keep the camera running for six months under
typical usage conditions. If your Wi-Fi goes down, the camera will still record all the
motion events and when the camera is reconnected to Wi-Fi, all recorded clips are
automatically uploaded so users can see what happened even during a power or internet
outage. The camera can also be used in locations where power and internet aren’t
available.
•Instant video capture –The Ooma Smart Cam instant capture activates almost instantly
when an event is triggered. Whenever a motion event is detected, the camera records a
clip that can be viewed on a mobile device through the Ooma Smart Cam app.
•Outdoor capabilities –The Smart Cam is an IP 65-rated, waterproof, all-weather
camera, which makes it perfect for outdoor use and has a field of view of 130 degree.
•Auto privacy mode –Geofencing tracks the location of a user’s mobile phone. It can
automatically turn the Smart Cam off when the user is home and turn the camera back on
when the user departs.
•Two-way Talk –The Ooma Smart Cam contains both a microphone and a speaker.
While the camera is livestreaming, users can use the Ooma Smart Cam app on their
phones to talk to people within the camera’s range.

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How Ooma Smart Cam Works
When your Ooma Smart Cam detects motion, sound, or that the camera has been moved,
it communicates via Wi-Fi to stream video to your Ooma Smart Cam cloud account. Your iOS or
Android device will alert you through the Smart Cam app when a new video clip is uploaded so
you will be aware of every unexpected movement that occurs.
Getting Help
Ooma Smart Cam customer support is available by phone at 888-711-6662 or by Email at
[e-mail]

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2. Setting up Ooma Smart Cam
Getting Started
Ooma Smart Cam has a permanently-installed battery. When you unbox the device,
please use the included AC adapter and micro USB cable to plug the camera in and charge the
camera for least 4-5 hours. If the battery is fully drained, charging the camera takes about four
hours.
Once the camera is fully charged, follow these steps to complete your setup:
1. Download the Ooma Smart Cam app from the App Store (iOS) or
from Google Play (Android) and install it on your mobile device.
2. Open the app and either create an Ooma Smart Cam account or
sign into an existing account. Make sure your phone’s Wi-Fi and
Bluetooth are turned on.
3. Hold down the power button on top of the camera to turn it on. The
status LED in front of the camera will blink green three times.
When the LED lights up a solid blue, the camera is ready to sync
with your account. Tap the ‘Start Pairing’option in the app. The
application will automatically detect your camera and will guide
you through connecting it to the internet.
4. If you have another camera to sync, tap the “Add a Camera” option
from the Menu Icon on top left of Feed and Events page and
follow the on-screen prompts.
Adding Ooma Smart Cam to an Existing Account
You can add up to six Ooma Smart Cam cameras to your Smart Cam account. To add
additional cameras, navigate to the “Add a Camera” page inside the Ooma Smart Cam app and
follow steps 3 and 4 from the section above.
Ooma Smart Cam LED Blink Codes
●Blue blink - Video is recording
●Blue stays for 5 seconds - Find & Identify button is being pressed in the app
●Blue stays for 5 minutes - Camera is ready to be paired
●Green 3x blink - Camera is turning on
●Red 3x blink - Camera is turning off
●Red continuous blink - Battery is at or below 20%
●Red solid - There is an error
●Amber continuous blink - Internet is unavailable
●Amber 3x blink - Camera is plugged into the charger
●Purple continuous blink - Camera upgrade in progress

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Firmware Updates
Ooma is continuously working to enhance the Ooma Smart Cam to add new software
features and improve efficiency. When an update becomes available, a circle with a 1 inside will
appear on the gear icon in the Ooma Smart Cam app. Tap the gear icon and scroll to the bottom
of the camera details page. Tap “Update Camera Software”to begin the firmware update.
App Updates
The Smart Cam Security Camera app will update itself whenever a new version is
released, provided that your phone is configured to accept automatic updates. Updates may
contain new features and major security updates.
Finding the Best Location for Your Ooma Smart Cam
The Ooma Smart Cam camera is rated for both indoor and outdoor use. For best results,
the camera should be installed within range of your Wi-Fi network.
You should set up your camera in a location with a clear, unobstructed field of view of
the area you want to monitor. The field of view is the area within which the camera can detect
motion. Your Ooma Smart Cam camera has a 130° viewing angle.
Do not block the camera’s field of view. Make sure that no walls, tables, or objects are
too close to the camera. If an object is within 2.5 inches of the sides or front of your camera, it
can reflect light back into the camera lens and cause glare or hazy video.
The Smart Cam has advanced motion detection capabilities and night vision that are
powerful enough to allow the camera to detect events and faces, even at night. For optimal facial
recognition results, place the camera at eye level.
Using Your Ooma Smart Cam Unplugged and Offline
The Ooma Smart Cam camera has a built-in battery and onboard storage that allows the
camera to record even when it is disconnected from AC power and Wi-Fi.
This makes the camera usable in locations without electrical outlets. With average use, a
fully-charged camera will operate unplugged for multiple months. The camera only needs to be
plugged in for about four hours to fully recharge.
Ooma Smart Cam can also operate without a Wi-Fi connection. Video clips are stored in
the camera’s onboard memory and are uploaded to the user’s account when the camera is
reconnected to Wi-Fi. The front led will blink amber when the camera is operating without a Wi-
Fi connection. This is normal.

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Physical Installation of the Smart Cam
Wall Mount Installation (Indoor/Outdoor)
Please visit the “Contact Support”section on your App or Support Website
(https://support.ooma.com/camera/) to access our complete video tutorials.
What equipment do you need to install the Smart Cam?
•Ooma Smart Cam
•Wall mount and magnetic bolt
•Screws with anchors
•Drill with 0.8 mm drill head
•Screwdriver
•Pencil
Follow the instructions below to install your camera:

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Find a clean spot where you would like to connect the wall mount. Use a pencil to mark three dots
through the screw slots.
Drill the three dots and insert the provided anchors into the holes. Put the wall mount against the wall and
use a screwdriver to insert the screws. Make sure the protruding side faces towards the camera
attachment.

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Put the washer on the magnetic bolt and attach the bolt to the camera. Attach the camera to the mount’s
magnetic clip. Rotate the camera until it is aligned in the direction you wish to monitor.
Third Party Mount Installation
The Smart Cam comes with universal threads on the back of its casing, which allows the camera to be
connected to third-party mounts, making it perfect for use as security protection anywhere. Make sure you
have the universal thread to your third-party mount otherwise it can damage the camera thread.
Installing the Smart Cam Indoors
Ooma Smart Cam is perfect for indoor surveillance in almost any situation. If you don’t wish to put holes
in the wall, you can install the camera on any flat, horizontal surface like a desk, shelf, or even a crib. If
you are comfortable permanently affixing the camera to the wall, the magnetic mount can be installed
wall by following the instructions for a Wall Mount Installation.

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3. Faces (Advanced Facial Recognition)
Understanding Facial Recognition on your Camera
The Faces feature allows Ooma Smart Cam users to identify the person appearing on
camera, making the notifications you receive accurate and detailed.
Ooma Smart Cam leverages proprietary facial recognition that uses machine learning and
artificial intelligence to learn to recognize individual faces. Once a face has been recognized, it
can be named, or tagged, inside the Ooma Smart Cam app. Recognition of faces improves as you
train the camera over the course of a few weeks.
For best results, the camera should be mounted outside or if kept indoors at or little above
the eye level where it will see faces from the front rather than from the side.
How Faces Works
You can train the camera to recognize new faces, add images to existing faces for better
recognition, or delete faces you do not want the camera to remember.
The Faces page The Combine option

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1. Open the Ooma Smart Cam app on your mobile device.
2. Tap the Faces option in the Menu bar to navigate to the Feeds & Events page in the
app.
3. Tap any of the faces in the Unfamiliar Faces section to identify them. You have three
options:
a. If this is the first time you are identifying the person, enter their name in the
pop-up window that appears when you tap their face.
b. If this is a person you have previously identified, select an existing face from
the list in the pop-up window and then tap “Combine.” This will help improve the
recognition accuracy when the person is next seen by the camera.
c. If this is a person you don’t want identified in future, click the trash icon in the
upper-right corner of the pop-up window.
The camera may occasionally incorrectly associate an image of an unknown person with
a known face. To correct this, navigate to the Faces page and tap on the known face. Tap the
picture of the face in the center circle in the pop-up window that appears. This will open a
gallery of all recent images associated with that face. Train your camera by combining incorrect
messages together so that it improves every time.
The Gallery pages
Scroll through the gallery and use the trash icon at the bottom of the screen to delete any
incorrect images

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Using Faces
You can choose to receive notifications only when the camera sees unknown faces, when
it sees only known faces, or for all faces:
1. Open the Ooma Smart Cam app on your mobile device.
2. Navigate to the Feeds & Events page.
3. Tap the gear icon in the upper-right corner of the screen, then tap the Notifications
line.
4. Toggle the “Known Person was detected” and the “Unknown Person was detected”
switches on or off.

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4. Live Streaming and Viewing Recorded Events
Viewing the Camera’s Feeds & Events Page
Video clips that are recorded by your Ooma Smart Cam, also known as events, are stored
in the event timeline. You can swipe right or left to view each of the cameras connected to your
account. This page allows you to view your recordings as well as to download, share, and delete
events.
The Feeds & Events page
Viewing the Camera’s Livestream
You can view a livestream of the camera’s video feed at any time.
1. Open the Ooma Smart Cam app on your mobile device.
2. Navigate to the Feeds & Events page.
3. Click the play button on the top video player.
4. Swipe left or right to end the livestream.
Panning and Zooming Video

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You can pan and zoom to see the details of any live or recorded video. Just pinch and
drag on the desired location.
1. Open the Ooma Smart Cam app on your mobile device.
2. Start the livestream or select an event from your timeline, then:
a. To zoom in and out of the video, pinch the screen.
b. To move around in the player, touch and drag to the desired location
without removing your fingers after pinching the screen.
Livestream Recording
Whenever livestream viewing is initiated, the video is recorded and uploaded to the cloud
as an event. This enables real-time viewing along with later playback from the timeline.
Two-Way Talk
Two-Way Talk enables you to communicate remotely with people who appear on your
camera’s feed.
1. Open the Ooma Smart Cam app on your mobile device.
2. Start the livestream to display the camera’s video feed and play audio (if
enabled). Be sure that the mobile device is in landscape mode.
Livestream in landscape mode
3. Tap the microphone icon in the upper-left corner and wait for it to turn red,
indicating that two-way audio is enabled.
3. Press and hold the microphone icon to speak. You will not hear audio while the
microphone button is pressed. Expect a delay of several seconds between the time
you speak and the time your voice comes out of the speaker on the camera.
Viewing Timeline Recordings

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All recordings are posted on the Ooma Smart Cam timeline. The timeline can be used to
manage events: re-watching events, downloading events as MP4 files, sharing events, and
deleting events.
If you receive a notification of a new event but do not see that event on your timeline,
please close and reopen the Ooma Smart Cam app.
Sharing, Managing, and Downloading Recordings
You can share, manage, and download recordings from Ooma Smart Cam’s timeline.
1. Open the Ooma Smart Cam app on your mobile device.
Three gray dots Share or Save Full Event
2. Navigate to the Events Timeline, then select the event you wish to manage by
tapping the three gray dots on the right side of the event.
3. Tap on Delete This Event to delete the event, or on Share or Save Full Event to
download the event to your mobile device as a video.
4. If you have chosen to download the video, a notification will appear when the
download is complete so you can save the event on your mobile device or share it.

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5. Features, Rules, and Smart Alerts
Power and Internet Outages
Ooma Smart Cam has a battery backup that lasts six months under typical usage
conditions. When the internet or power goes out, Ooma Smart Cam continues to operate
normally. All data is uploaded to the cloud once a Wi-Fi connection is re-established.
Privacy Mode / Arm & Disarm Mode
The Privacy Mode feature allows you to put the camera to sleep when you want to stop
recording or when you don’t want to be disturbed by notifications.
Auto Privacy Mode/Auto Arm & Disarm Mode (Geofencing)
Ooma Smart Cam supports geofencing to automatically arm and disarm cameras based
on the location of the user’s mobile device. If you have Privacy Mode enabled and travel 50
meters (about 165 feet) away from your camera while carrying your mobile device, Privacy
Mode will turn off so that your camera will capture anything that happens while you are away.
When you return to the camera’s home zone, Privacy Mode will be reenabled.
To set up Auto Privacy Mode:
1. Open the Ooma Smart Cam mobile app.
2. Navigate to the Feeds & Events page and click the gear icon in the upper-right.

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Details page Auto Privacy Mode page
3. Toggle the Auto Privacy Mode switch to the on position.
4. Follow the instructions to either enter the street address for the camera’s location or to
accept the GPS location shown on your mobile device. Accept the address shown in the
pop-up confirmation window.
If you have multiple Ooma Smart Cam cameras synced to your account, you must enable
Auto Privacy Mode for each one.
Managing Notifications
Ooma Smart Cam allows users to determine which notifications they wish to receive and
which they would prefer to mute. Notification options can be automatically updated depending
on the time of day.
1. Open the Ooma Smart Cam mobile app.
2. Navigate to the Feeds & Events page and click the gear icon in the upper-right.

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Details page Notifications page
3. Navigate to the Details page and tap the word “Custom” on the Notifications line.
4. Use the toggle switches to select the notifications you wish to receive.
5. Toggle the switch at the bottom of the page to create a Notification Schedule, which
will turn off notifications at set times of day such as when you’re home at night.
Timeline Filtering
Timeline filtering allows users to quickly sort through all timeline events to find specific
recordings.
To filter your timeline:
1. Open the Ooma Smart Cam mobile app.
2. Navigate to the Feeds & Events page.

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Feeds & Events page Filter Timeline Events page
3. Tap the filter icons on the “Filter by:” line. These are all selected by default.
4. On the Filter Timeline Events page, de-select the items of your choice to create a filter.
You can filter your results to a specific date range by using the “Show Videos On:” filter
at the bottom of the page.
Local Network Streaming
Local Network Streaming allows users to bypass an external internet connection to create
instant livestreams if their mobile device is connected to the same Wi-Fi router as the Ooma
Smart Cam.
To turn on Local Network Streaming:
1. Ensure that the Ooma Smart Cam and the mobile device are connected to same Wi-Fi
router.
2. Open the Ooma Smart Cam app.
3. Navigate to the Feeds & Events page and click on the gear icon in the upper-right.
4. Turn on Local Network Streaming.