
Troubleshooting
It’s safe to say that on any given day at least one
member of our team is out using their Ooni –
whether trying out recipes or, well, just because
we love the food Ooni cooks. Between us, we’ve
racked up thousands of hours of cooking and we
think we know how to get the best from Ooni 3.
We’re always happy to give advice and tips:
Remember to check out our online resources and
any questions.
I can’t light my Ooni 3
Refer to the steps shown in the Burner quick start guide (page
14). The easiest way to light pellets is using a blow torch.
Remember to remove the chimney scoop/cap before you
begin and to keep the door on throughout your cook.
100% hardwood pellets are energy dense and should light
easily. If you are having diculty with lighting then it may be
that the pellets have absorbed some moisture.
Caution: Never use your Ooni 3 in high winds.
My Ooni 3 is too hot
Here are a few tips to follow if you find that your Ooni 3 is
running too hot:
• Reduce the amount of pellets added.
• Wind may be entering the rear of your Ooni and encouraging
heat to flow through your Ooni. Rotate your Ooni 3 180°
before your next cook to reduce the impact of this airflow.
• Ensure that your stone baking board is flush with the
front of Ooni 3.
My Ooni 3 is not hot enough
We recommend an infrared (IR) thermometer for reading the
temperature on the stone baking board. If your Ooni 3 is not
reaching top temperatures, here are a few things to consider:
• Your stone baking board should be dry before you cook (you
can dry this in a conventional oven at 140°F (60°C) for 2 hours).
• If your Ooni 3 has been exposed to adverse weather
conditions, including rain, it will take longer to preheat.
• The grate in your burner may need to be brushed to free up
the air holes before lighting.
• Remove the chimney scoop/cap before you light and while
you cook.
• The pellets that you are using must be dry and suitable for
Ooni 3.
• Maintain a consistent pellet level as you cook (see page 14).
• Ensure that your Ooni door and hopper lid are kept on
throughout your cook.
• Give your Ooni 3 time to reheat in between cooks.
I am seeing smoke or soot / My pizza tastes overcooked
When any wood starts to burn, there will be smoke produced
until it reaches optimum temperatures.
It is normal for Ooni 3 to have a light layer of soot after use.
If you are seeing excess smoke or soot, add pellets gradually
and make sure they are burning cleanly before cooking. If you
continue to see dark smoke, it may be that your pellets are not
completely dry or that too many have been added at once.
Remember to follow the steps for lighting and maintaining
temperatures in this guide (page 14).
While it is not necessary, you can wipe down the inside of
your Ooni 3 with dry paper towels after it has cooled.
Tip
If your stone baking board is too hot, try resting an Ooni Sizzler Pan
on it for 30 seconds or so to absorb some of the heat.
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