OpenEye OE-C9912M20 User manual

20MP OUTDOOR MULTISENSOR
OE-C9912M20
USER MANUAL

2
OE- C9912M20 20MP Outdoor Multisensor Camera
User Manual
Manual Edition 37959AA – February 2023
©2023 OPENEYE
All Rights Reserved.
No part of this documentation may be reproduced in any means, electronic or mechanical,
for any purpose, except as expressed in the Software License Agreement. OpenEye shall not
be liable for technical or editorial errors or omissions contained herein. The information in
this document is subject to change without notice.
The information in this publication is provided “as is” without warranty of any kind. The
entire risk arising out of the use of this information remains with recipient. In no event shall
OPENEYE be liable for any direct, consequential, incidental, special, punitive, or other
damages whatsoever (including without limitation, damages for loss of business profits,
business interruption or loss of business information), even if OPENEYE has been advised of
the possibility of such damages and whether in an action or contract or tort, including
negligence.
This documentation is copyrighted. All other rights are reserved to OPENEYE. OPENEYE,
and OpenEye, are registered trademarks of OPENEYE in the United States and elsewhere;
Windows, and Windows XP Embedded are registered trademarks of Microsoft Corporation.
All other brand and product names are trademarks or registered trademarks of the
respective owners.
OPENEYE
Liberty Lake, WA ●U.S.A.

37959AA 3
Important Safeguards
Read Instructions
Read all the safety and operating instructions before using the product.
Retain Instructions
Save these instructions for future reference.
Attachments / Accessories
Do not use attachments or accessories unless recommended by the camera
manufacturer as they may cause hazards, damage to the product and void
warranty.
Installation
Do not place or mount this product in or on an unstable or improperly
supported location. Improperly installed product may fall, causing serious
injury to a child or adult, and damage to the product. Use only with a
mounting device recommended by the manufacturer or sold with the
product. To ensure proper mounting, follow the manufacturer's instructions
and use only mounting accessories recommended by the manufacturer.
Power source
This product should be operated only from the type of power source(s)
indicated on the labels and documentation.
Precautions
Operating
Before using, make sure power supply and others are properly connected.
While operating, if any abnormal condition or malfunction is observed, stop
using the camera immediately and then contact your local dealer.
Handling
Do not disassemble or tamper with parts inside the camera.
Do not drop or subject the camera to shock and vibration as this can damage
camera.
Care must be taken when you clean the clear dome cover. Scratches and dust
will ruin the image quality of your camera. Do not use strong or abrasive
detergents when cleaning the camera body. Use a dry cloth to clean the camera
when it is dirty. In case the dirt is hard to remove, use a mild detergent and wipe
the camera gently.

4
Installation and Storage
Do not install the camera in areas of extreme temperatures in excess of the
allowable range; install the camera in areas with temperatures within the
camera’s operating temperature, including the following: -40° ~ 131°F (-40° ~
55°C)
Avoid installing in humid or dusty places. The relative humidity must be at or
below 90%.
Avoid installing in places where radiation is present.
Avoid installing in places where there are strong magnetic fields or electric
signals.
Avoid installing in places where the camera would be subject to strong
vibrations.
Do not aim the camera at the sun or other extremely bright objects.
Cleaning
•If the video image becomes blurry or smudged in areas, it may be because
the lens cover requires cleaning.
To clean the lens cover:
•Use hand soap or a non-abrasive detergent to wash off dirt or fingerprints.
To clean the camera body:
•Use a dry or lightly dampened cloth to clean the camera body.
•Do not use strong or abrasive detergents.
Regulation
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Compliance is evidenced by written declaration from our suppliers, assuring that any
potential trace contamination levels of restricted substances are below the
maximum level set by EU Directive 2002/95/EC, or are exempted due to their
application.

37959AA 5
Warning
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.
Caution
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN

6
Table of Contents
Introduction ........................................................................................................................................................................ 9
Overview............................................................................................................................................................................... 9
Product Features........................................................................................................................................................ 9
Getting Started.................................................................................................................................................................10
Box Contents ....................................................................................................................................................................10
Camera Overview............................................................................................................................................................11
Camera Dimensions .................................................................................................................................................11
Connections ..................................................................................................................................................................11
Connections (cont.) ..................................................................................................................................................12
Connections (cont.) ..................................................................................................................................................13
Power Connection.........................................................................................................................................................14
Installation..........................................................................................................................................................................15
Network Camera Manager ................................................................................................................................................16
Username and Password......................................................................................................................................17
Live View ..............................................................................................................................................................................18
Power Modes ...............................................................................................................................................................19
Setup.....................................................................................................................................................................................20
Stream Settings..............................................................................................................................................................20
Video................................................................................................................................................................................20
Primary Stream ....................................................................................................................................20
Secondary Stream................................................................................................................................21
Third Stream.........................................................................................................................................21
Audio ............................................................................................................................................................................... 22
Audio Configuration .............................................................................................................................22
Image ................................................................................................................................................................................... 23
Exposure........................................................................................................................................................................ 23
Exposure...............................................................................................................................................23
Day/Night Settings...............................................................................................................................24
Basic Settings............................................................................................................................................................. 25
Digital Processing ................................................................................................................................25
PTZ....................................................................................................................................................................................27
PTZ Configuration................................................................................................................................27
Preset....................................................................................................................................................27
ROI ....................................................................................................................................................................................28
ROI Zones .............................................................................................................................................28
Privacy Zone................................................................................................................................................................29
OSD ..................................................................................................................................................................................30
General Settings ...................................................................................................................................30

37959AA 7
Network ...............................................................................................................................................................................31
Basic..................................................................................................................................................................................31
IPv4 Settings ........................................................................................................................................31
System Settings ...................................................................................................................................31
IPv6 Settings ........................................................................................................................................31
FTP.................................................................................................................................................................................... 32
FTP Configuration ................................................................................................................................32
SNMP............................................................................................................................................................................... 33
SNMP Configuration ............................................................................................................................33
Firewall ........................................................................................................................................................................... 35
Firewall Configuration..........................................................................................................................35
DDNS...............................................................................................................................................................................36
DDNS Configuration.............................................................................................................................36
RTSP.................................................................................................................................................................................37
RTSP Configuration..............................................................................................................................37
Multicast...............................................................................................................................................38
System.................................................................................................................................................................................39
Date / Time...................................................................................................................................................................39
Display Format Setting ........................................................................................................................39
Time Zone Setting................................................................................................................................39
Time Setting .........................................................................................................................................39
Maintenance .............................................................................................................................................................. 40
System Information .............................................................................................................................40
Backup .................................................................................................................................................. 41
Restore..................................................................................................................................................41
Video System .......................................................................................................................................41
User Management...................................................................................................................................................42
Admin Setting.......................................................................................................................................42
User List................................................................................................................................................42
Event.....................................................................................................................................................................................43
Alarm Handler............................................................................................................................................................43
Alarm Handler Configurations.............................................................................................................43
Alarm Schedule Settings .....................................................................................................................43
Motion Detection .....................................................................................................................................................45
Motion Configurations.........................................................................................................................45
Alarm Schedule Settings .....................................................................................................................46
Tampering Alarm .....................................................................................................................................................47
Tampering Alarm Configurations........................................................................................................47
Alarm Schedule Settings .....................................................................................................................48
FTP Upload...................................................................................................................................................................49
FTP Upload Handler Configurations ...................................................................................................49
RemoteServer.......................................................................................................................................49

8
Alarm Detection Settings.....................................................................................................................49
SMTP Notification......................................................................................................................................................51
SMTP Notification Configurations ......................................................................................................51
SMTP Server.........................................................................................................................................51
Recipient List........................................................................................................................................52
Network Storage....................................................................................................................................................... 53
Network Storage Configurations.........................................................................................................53
Recipient Setup ....................................................................................................................................53
Login Certificate...................................................................................................................................53
Mount and Remove Network Storage.................................................................................................53
Relay Handler ............................................................................................................................................................. 55
Relay Handler Configurations..............................................................................................................55
SD Record.....................................................................................................................................................................56
SD Record Handler...............................................................................................................................56
SD Information .....................................................................................................................................56
Motion Detection Settings...................................................................................................................57
TCP Notify.....................................................................................................................................................................58

37959AA 9
Introduction
OVERVIEW
The OE-C9912M20 is a 20MP outdoor, remotely PTZ repositionable, multisensor IP camera
equipped with four, 5 Megapixel, 2.7~13.5mm VF, AF, Zoom lenses. Increase your return on
investment with 360° coverage, equal to four single-sensor cameras, and simple installation
through a single cable run. True WDR and true day/night functionality allow the camera to
adapt to changing lighting conditions throughout the day to ensure high-quality images.
Integrated IR LEDs provide uniform illumination at night to provide crystal clear video, even
in total darkness.
The ability to reposition remotely and the IK10 and IP66-rated housing make the OE-
C9912M20 well-suited for installation in high-traffic, outdoor areas. The OE-C9912M20 is
available with a variety of accessory mounting options to fit many applications.
Combine the powerful multisensor capabilities of the OE-C9912M20 with OpenEye Web
Services to monitor your facility from any angle plus receive real-time alerts for events, sent
directly to your mobile device or PC.
PRODUCT FEATURES
•4x 5MP 2.7~13.5mm VF, AF, Zoom Lens
•Remotely PTZ Repositionable
•360° Coverage
•Easy Single Cable Installation
•True WDR
•Integrated IR LEDs | Up to 131'
•IK10 Impact Rating
•IP66 Ingress Rating
•60W PoE Injector included
•Smart Compression
•Alarm and audio I/O
•3/4" conduit connection
•Compatible with 4-inch electrical box
•NDAA Compliant

10
Getting Started
BOX CONTENTS
Before proceeding, please confirm that the box contains the items listed here. Please
contact your dealer for assistance if any item is missing or has defects.
OE-C9912M20 Multisensor
Camera
Mounting Accessory Kit
and Desiccant
Rubber Grommets
Mounting Template
Quick Start Guide
Quick Installation Guide
PoE Injector

37959AA 11
CAMERA OVERVIEW
CAMERA DIMENSIONS
CONNECTIONS
1 Power (12vDC)
Red 24vDC +
White GND -
2
Audio I/O
Red Audio Out +
Black Audio Out -
Audio I/O
Red Audio In +
Black Audio In -
3 Alarm I/O
Red Alarm Out +
Purple Alarm In -
Orange Alarm In +
Black Alarm In -

12
CONNECTIONS (CONT.)
NOTE: An external power source is required for alarm in and alarm out.
Alarm In 3.3V – 12V Max
Alarm Out 30V Max

37959AA 13
CONNECTIONS (CONT.)
RJ-45 For network and PoE connections
Power (24vDC) Power Connection
Alarm I/O Alarm Connection
Audio In Audio In
Audio Out Audio Out
MicroSD Card Slots (2) Supports up to 512GB microSD card for Edge storage.
Do not add or remove the microSD card when the camera is
powered on.
Reset Button Press and hold the reset button for 3 seconds to restore all
settings to default, excluding network and credentials.
Press and hold the reset button for 6 seconds to restore the
camera to factory default state.

14
POWER CONNECTION
For an adequate power connection, use a 12vDC or 24vAC adaptor. Alternatively, you can
power the camera by PoE++ using the PoE power injector provided with the camera, or if a
Power Sourcing Equipment (PSE) switch is available.
Note OpenEye recommends against using more than one power source at a time.

37959AA 15
INSTALLATION
To prepare the camera for wall or ceiling installation with accessories, see instructions on
the Quick Installation Guide.

16
Network Camera Manager
OpenEye Network Camera Manager (NCM) is a software tool that allows you to quickly and
easily connect and configure your OpenEye IP Cameras. This software allows you to apply
the camera password, assign IP addresses, configure video settings, and update firmware
on multiple cameras at once.
NCM is pre-installed on all OpenEye Recorders and is also available for download
www.OpenEye.net for installation on your personal computer or laptop. Network Camera
Manager is a Java application, this allows it to be installed on Windows and Linux operating
systems.
See Network Camera Manager for more information.

37959AA 17
USERNAME AND PASSWORD
*OpenEye IP cameras ship without a default password.
Username: admin
The admin user password can be set using the following methods:
1. OpenEye recorders running Apex 2.6 or newer will automatically set a new
unique password when added in setup, if a new password has not already been
set.
Note You can set your Default Camera Password under the General Settings page
within
Setup > System Settings > General Settings. For instructions on defining your
unique camera password, visit:
https://www.openeye.net/support/faqs/default-camera-password
2. Connect to the camera directly through a Web Browser and follow the onscreen
prompts.
3. Use the Network Camera Manager (NCM) Utility.
Note The NCM Software Manual can be found at Network Camera Manager
Note Refer to your Apex recorder model for instruction on adding cameras.

18
Live View
The camera displays a live view using the MJPEG stream for setup purposes.
Item Description
Go to Setup to access the camera menus
Display live views horizontally
Display live views 2x2
Click to take a snapshot from the selected
lens
Refresh the page
Switch to full-screen mode
Power mode
Current login account
Log out

37959AA 19
POWER MODES
•AT: The camera detects the power provided to the camera is equivalent to IEEE
802.3at. With a maximum output of ~25W, this is sufficient to power all camera
functions, excluding the IR LEDs. If the camera attempts to turn on the IR LEDs,
the following message will be displayed in the live video for all sensors,
“Insufficient power. Please use the adapter that was supplied with the camera.”
•AUX: The camera detects the power from an auxiliary source is at least 40W. The
IR LEDs can be enabled. The power is AV24V / DC24V / 40W.
•BT: The camera detects the power provided to the camera is equivalent to IEEE
802.3bt (PoE++). The IR LEDs can be enabled.

20
Setup
STREAM SETTINGS
VIDEO
Primary Stream
Codec - Configures the format of the video stream, the options are H.265 and H.264.
Resolution - Configures the resolution of the video stream.
Rate Control - Configures the Rate Control mode as CBR (constant bit rate) or VBR
(variable bit rate) for the stream. Selecting VBR will show the setting options for
Smart ROI and Smart GOP.
Smart ROI - Enables or disables Smart ROI feature. Enabling it will increase the bit
rate of moving objects and make them clearer. Bit rate of images around the
moving objects will not be modified.
Frame Rate - Adjusts the frame rate of the video stream, the range is 0~30FPS. The
stream will be off if 0is selected.
GOP Length - Configures the GOP length of the stream, the range is 2~120. Users can
enter the value or adjust it through the slider bar.