OpenVox UC300-A11EM1 User manual

UC Series User Manual
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OpenVox Communication Co. , LTD. URL: www.openvox.cn
OpenVox Communication Co., Ltd
UC Series User Manual
Version 2.0

UC Series User Manual
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OpenVox Communication Co. , LTD. URL: www.openvox.cn
OpenVox Communication Co.,Ltd
Address: 10/F, Building 6-A, Baoneng Science and Technology Industrial Park,
Longhua New District, Shenzhen, Guangdong,China 518109
Tel: [phone]
Business Contact: [email protected]
Technical Support: [e-mail]
Business Hours: 09:00-18:00(GMT+8) from Monday to Friday
URL: www.openvox.cn
Thank You for Choosing OpenVox Products!

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Revision History
Issue version
Issue date
Detail of change
2.0
Nov. 08, 2017
Apply to the new UI 2.0 version
1.2
May. 25, 2017
Apply to all UC series IPPBX
1.1
Dec. 05, 2016
Release notes for 1.1.3,2.4
1.0
Jun. 30, 2016
Initial

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Copyright
Copyright© 2017 OpenVox Inc. All rights reserved. No part of this document may be reproduced
without prior written permission.
Confidentiality
Information contained herein is of a highly sensitive nature and is confidential and proprietary to OpenVox Inc.
No part may be distributed, reproduced or disclosed orally or in written form to any party other than the direct
recipients without the express written consent of OpenVox Inc.
Disclaimer
OpenVox Inc. reserves the right to modify the design, characteristics, and products at any time without
notification or obligation and shall not be held liable for any error or damage of any kind resulting from the
use of this document.
OpenVox has made every effort to ensure that the information contained in this document is accurate and
complete; however, the contents of this document are subject to revision without notice. Please contact
OpenVox to ensure you have the latest version of this document.
Trademarks
All other trademarks mentioned in this document are the property of their respective owners..

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Contents
Revision History ........................................................................................................................................................... 3
1 Overview................................................................................................................................................................... 7
1.1 Introduction ................................................................................................................................................... 7
1.1.1Features ............................................................................................................................................... 7
1.1.2 Model.................................................................................................................................................. 9
1.2 Compatible Endpoints.................................................................................................................................... 9
1.3 Log in to the Web GUI.................................................................................................................................... 9
1.4 Web GUI overview ....................................................................................................................................... 10
2 Features .................................................................................................................................................................. 11
2.1 System.......................................................................................................................................................... 11
2.1.1 Dashboard......................................................................................................................................... 11
2.1.2 Network ............................................................................................................................................ 13
2.1.3 Security ............................................................................................................................................. 22
2.1.4 User Permission ................................................................................................................................ 31
2.1.5 Storage.............................................................................................................................................. 35
2.1.6 Maintenance..................................................................................................................................... 36
2.1.7 Tool Kit .............................................................................................................................................. 40
2.1.8 Preference......................................................................................................................................... 41
2.2 PBX ............................................................................................................................................................... 44
2.2.1 Extensions......................................................................................................................................... 45
2.2.2 Trunks................................................................................................................................................ 59
2.2.3 Call Control........................................................................................................................................ 68
2.2.4 Call Features...................................................................................................................................... 77
2.2.5 Voice Prompts................................................................................................................................... 98
2.2.6 Settings ........................................................................................................................................... 103
2.2.7 Recording ........................................................................................................................................ 121
2.2.8 Tools................................................................................................................................................ 123
2.3 Email .......................................................................................................................................................... 131
2.3.1 Domains.......................................................................................................................................... 131
2.3.2 Accounts ......................................................................................................................................... 132
2.3.3 Relay................................................................................................................................................ 134
2.3.4 Webmail.......................................................................................................................................... 134
2.3.5 Antispam......................................................................................................................................... 135
2.3.6 Remote SMTP ................................................................................................................................. 137
2.3.7 Email list.......................................................................................................................................... 138
2.3.8 Email stats....................................................................................................................................... 139
2.3.9 Vacations......................................................................................................................................... 140
2.4 Fax.............................................................................................................................................................. 141
2.4.1 Virtual Fax ....................................................................................................................................... 141
2.4.2 Fax Master....................................................................................................................................... 145
2.4.3 Fax Clients ....................................................................................................................................... 145

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2.4.4 Fax Viewer....................................................................................................................................... 146
2.4.5 Email Template................................................................................................................................ 147
2.5 Reports....................................................................................................................................................... 148
2.5.1 CDR Report...................................................................................................................................... 148
2.5.2 Channels Usage............................................................................................................................... 148
2.5.3 Billing .............................................................................................................................................. 149
2.5.4 Graphic Report................................................................................................................................ 153
2.5.5 Summary......................................................................................................................................... 154
2.5.6 Missed Calls .................................................................................................................................... 156
2.6 Logs...................................................................................................................................................... 156
2.6.1 Logs Settings ................................................................................................................................... 156
2.6.2 System Logs..................................................................................................................................... 157
2.6.3 Asterisk Logs ................................................................................................................................... 158
2.6.4 SIP Logs ........................................................................................................................................... 159
2.6.5 IAX Logs........................................................................................................................................... 160
2.6.6 DAHDI Logs ..................................................................................................................................... 160
2.6.7 FXO Monitor Logs............................................................................................................................ 161
2.6.8 VPN Logs ......................................................................................................................................... 161

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1 Overview
1.1 Introduction
The UC series IPPBX delivers a multi-functional business office telephony system designed for
small to medium enterprises. The series integrates functions such as IP phone, fax, and voice
recording, and is compatible with multiple service platforms such as Cisco CallManager, Broadsoft,
Huawei IMS and Asterisk, and terminals. The products are highly reliable, easy to install and deploy,
and offer a brand-new experience in mobile offices and communications.
The UC series delivers a full-featured IP Telephony solution. By supporting intelligent
communication functions such as mobile phone extensions, instant multi-party conferences, call
history, click-to-dial, and customer information management, it not only facilitates seamless
communication between enterprise employees and customers, but also provides a solid basis for
enterprises to analyze core business data.
1.1.1Features
Specification
Table 1-1-1 Product Specification
Item
Description
System Capacity
Up to 800 extension registers
100 concurrent calls with G.729 codec
300 concurrent calls with G.711 codec
Max Network Interface
2×10/100M LAN port
Max FXS/FXO Interface
8
USB Port
1×USB 2.0 for external storage or disaster recovery system
External Storage
1×SD slot, support up to 128G
Telephony Interface
FXS/FXO interface, Optional
RAM
DDR3 1GB
Storage
16GB Onboard Flash
Power Consumption
12V/1.33A 16W Maximum
Failover Function
Enable in any combination of FXO and FXS modules
PBX
Supported codecs: ADPCM, G.711(A-Law & u-Law), G.722, OPUS, AMR-NB/WB, SILK,
G723.1 G726, G729, GSM, ADPCM, iLBC, H263, H263P, H264, VP8
Support for analog interfaces such as FXS/FXO(PSTN/POTS)
SIP and IAX2 support
Incoming and outgoing routes with support for dial pattern matching

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Hardware detection interface
Support for paging and intercom
Web-based operator panel
DISA(Direct Inward System Access)
Call detail record(CDR) report
Billing and consumption report
Distributed DialPlan with dundi
Call recording, Call parking, call queues, Voicemail, Conference
Echo canceller
Callback support
Flexible and configurable IVR
Support for PIN sets
Support for time conditions
VoIP provider configuration
Support for follow-me
Support for ring group
Support for video-phones
Channel usage reports
Email
Mail server with multi-domain support
Based in Postfix for high email volume
Remote SMTP Module
Web based email client
Support for quotas
Antispam support
Support for mail relay
Email list management
FAX
Fax to email application
Fax visor with downloaded PDFs
Can be integrated with Winprint Hylafax
Fax send through Web Interface
Fax to email customization
Access control for fax client
General
System resources monitor
Backup Restore Validation
Network configurator
Heartbeat Module
Configurable server date, time and timezone

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Backup/restore support via Web
Automatic Backup Restore
Server shutdown from the web
DHCP server for dynamic IP
Access control to the interface based on ACLs
1.1.2 Model
UC series series supports multiple models with varying amounts of FXO ports and FXS ports, as
shown in the Table 1-1-2. Table 1-1-2 Product Models
Mode
Network port
FXS Ports
FXO Ports
USB
SD
UPS
UC300-A11EM1
1 x 10/100M Ethernet
1
1
1
1
NO
UC300-A14EM1
1 x 10/100M Ethernet
1
4
1
1
NO
UC300-A02EM1
1 x 10/100M Ethernet
0
2
1
1
NO
UC300-A11EM1
2 x 10/100M Ethernet
1
1
1
1
YES
UC300-A14EM2
2 x 10/100M Ethernet
1
4
1
1
YES
UC300-A02EM2
2 x 10/100M Ethernet
0
2
1
1
YES
UC500-A22EM2
2 x 10/100M Ethernet
2
2
1
1
YES
UC500-A44EM2
2 x 10/100M Ethernet
4
4
1
1
YES
UC500-A08EM2
2 x 10/100M Ethernet
0
8
1
1
YES
1.2 Compatible Endpoints
Any SIP compatible IP Phone (Desktop Phones and Soft Phones for Windows, Linux, iOS
and also Android platforms). Desktop phone examples include: CooFone Series IP Phones
provided by OpenVox, and also Cisco, Grandstream, Yealink, Polycom, Snom, Akuvox,
Escene, Favil, HTek etc. Soft Phone examples include 3CX, CooCall, Linphone, X-Lite,
Zoiper etc.
IAX compatible endpoints, for example, CooFone IP Phones provided by OpenVox and also
Zoiper softphone.
Analog Phones and Fax Machines
Web Extensions (WebRTC)
1.3 Log in to the Web GUI
Step 1
Use a CAT5 cable to connect the device to the local network where the PC is connected, or
connect the device directly to the PC.
Step 2
Dial “**89” to obtain device IP address by an analog telephone, the device defaults to a fixed IP

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address: 172.16.101.1
Step 3
Make sure that the PC and the device are on the same network segment.
Step 4
Enter the device IP address in the browser address bar (e.g. 192.168.2.218);
Step 5
You can enter the login interface for device configuration by selecting your role and entering a
password on the login interface. The default administrator password is admin.
Getting Started!
Website Login
Default IP: 172.16.101.1
Username: admin
Password: admin Figure 1-3-1 Login interface
1.4 Web GUI overview
The web management interface of the UC series includes three areas: System button area, Menu bar,

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and Configuration area. Figure 1-4-1 Web GUI layout
Table 1-4-1 Web Management Interface Layout
Item
Description
(1) System button area
Contains buttons such as Reboot, Logout. Product information; and displays the
identity of the current login user.
(2) Menu bar
Displays submenus for your selection when the mouse pointer is moved onto a
menu. The selection result is displayed in the configuration area.
(3) Configuration area
View or modify configuration.
2 Features
2.1 System
2.1.1 Dashboard
The option "Dashboard" of menu "System" in UC series is a visualization tool that shows a general
view of the system and gives a faster access to administrative actions in order to allow the user an
easy administration of the server such as "System Resources", "Processes Status", "Hard Drives".
Below a short description of each one.
System Resources: Here shows general information about the system where UC series is running. It
allows to check out the history of CPU and Memory usage over the time.

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Figure 2-1-1 System Resource
Processes Status: It shows the enabled and disabled processes. Here you can start, stop and restart
these processes. Figure 2-1-2 Processes Status
Hard Drives: Hard Drives shows the free and used space of the hard drives installed on your server.

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Figure 2-1-3 Hard Drives
Communication Activity: This applet shows the number of extensions, trunks and calls currently on
sip server. Figure 2-1-4 Communication Activity
2.1.2 Network
2.1.2.1 Network Parameters
The option “Network Parameters” of the Menu “Network” in UC series series lets us view and
configure the network parameters of the server.
Navigate to System > Network > Network Parameters to set network parameters according to the
installed network environment.

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Figure 2-1-5 Network Parameters Interface
This corresponds to the general network parameters of the server.
Table 2-1-1 Description of Edit Network Parameters
Item
Description
Basic Settings
Host
Server Name, for example: pbx.subdomain.com
Work Mode
Optional work modes: Single/Double
Gateway
IPAddress of the Port of Connection (Default Gateway)
Primary DNS
IPAddress of the Primary Domain Name Server (DNS)
Secondary DNS
IPAddress of the Secondary or Alternative Domain Name Server (DNS)
IP Configuration
Type
The type of IP address that the Interface has, which could be STATIC
when the IP address is fixed or DHCP when the IP address is obtained
automatically from a DHCP server.
IP Address
IP Address assigned to the Interface
Mask
The Network Mask assigned to the Interface
MAC
Physical Address of the network Interface
Status
Shows the physical status of the Interface, if it’s connected or not
2.1.2.2 VPN Server
The VPN Server module of the menu “Network”enables us to set up a Virtual Private Network
(VPN) and builds a secure connection between the routers or firewalls in each endpoint.VPN
establishes a virtual point-to-point connection by using dedicated connections and encryption.
1. Navigate to System > Network > VPN Server, switching the Enable and Debug to on and save
changes.
2. Download OpenVPN Client Settings.

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Figure 2-1-6 VPN Server Interface
3. You can set Start IP Addr and End IP Addr, and system will assign IP Address for client
automatically.

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4. Client’s username and password are both admin by default. You can also add other account.
2.1.2.3 VPN Client
The VPN Client module of the menu “Network” lets us connect to the VPN Server.
Navigate to System > Network > VPN Client, chose client type and enter the Server IP Address,
switching the Enable to on and save changes. Then the Server will assign this client an IP address.
Figure 2-1-7 VPN Client Interface
You are supposed to upload an OpenVPN Client config file downloaded from the VPN server if you
chose OpenVPN mode.

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2.1.2.4 Static Routes
The Static Routes module of the menu “Network” lets users view and add the routing rules.
Figure 2-1-8 Static Routest Interface
Table 2-1-2 Description of Static Routes
Item
Description
Destination
Identified the destination of IP packet.
Subnet Mask
Identified the segment where the destination host or router locates with destination.
Gateway
Also named Next Hop Router, defined the next hop server the packets send to.
Metric
Used to make routing decisions, contains any number of values that help the router
determine the best route among multiple routes to a destination.
Interface
The ethernet LAN/WAN intreface, denfined the interface used to send packet for
the specific destination.
2.1.2.5 DHCP Service
2.1.2.5.1 DHCP Server
DHCP (Dynamic Host Configuration Protocol) is a standardized network protocol used on Internet
Protocol (IP) networks for dynamically distributing network configuration parameters, such as IP
addresses for interfaces and services.
With DHCP, computers/IP phones request IP addresses and networking parameters automatically
from UC series WAN/LAN port which saves administrators a lot of time when compared with

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having to configure these settings manually.
The option "DHCP Server" allows configuring UC series’s DHCP service so it can assign IP
addresses in the network.
Navigate to System > Network > DHCPServer:
Figure 2-1-9 DHCP Server interface
Here the description of each field.
Table 2-1-3 Description of DHCP Server
Item
Description
Status
It indicates if the DHCP service is enabled or disabled.
Starting IP Address
This will be the beginning of the IP range that the server will provide.
Ending IP Address
This will be the ending of the IP range that the server will provide.
Lease time
Amount of time the IP address will be assigned to devices in the network.
DNS 1
This address is the Primary DNS that the server will provide.
DNS 2
This address is the Secondary DNS that the server will provide.
WINS
It is the IP of the WINS Server that will be given to Windows machines.
Gateway
This is the address the server will provide as Gateway.
To save changes just click on the button . The service can be started by clicking on
.

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2.1.2.5.2 DHCP Client List
This module shows a list of DHCP clients and leased IP addresses.
Navigate to System > Network > DHCP Client List and you will see a list of all devices receiving
their IP address from the UC series system.
Figure 2-1-10 DHCP Client List interface
To see the leased time of each address, click on "View Details".
Figure 2-1-11 View Details
2.1.2.5.3 Assign IP Address to Host
With this option you can assign an IP address to a specific device through MAC address. When the
device requests an IP address, the DHCP server will provide it according to the MAC address. All the
associations created by the user are shown in a list.
Navigate to System > Network > Assign IPAddress to Host.