Please check the following FAQ if you have problem when using the product.
If you cannot find the problem you encounter below, or these steps do not resolve your issue, please contact your local dealer.
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Q1. The product is not
working after I turn it on.
Q2. I turn on the product but
only the fan is working, the
indicator light is still off.
Q3. When I turn on the
product, only the indicator
light is on, the fan is not
working.
Q4. The indicator light is
flashing
Q5. When I turn on the
product, it appears to create
interference with my audio
and video appliances (or
other electronic equipment).
Check if the product is connected to a power socket with correct voltage. (e.g. AC220-240V for Hong Kong)
Check if the front cover is installed properly, with all cover screws fastened securely.
If the product is still not working, it may due to an error in UV-C lamp installation. Please turn off and unplug the
product and repeat the lamp replacement process.
This may caused by incorrect installation of the UV-C lamps. Please turn off and unplug the product and repeat
the lamp replacement process.
If the indicator light is still not working, it may be due to malfunction of the UV-C lamps themselves. Please
replace all the three UV-C lamps.
This may be due to malfunction of the fan. Please contact your dealer.
This indicates that all 3 UV-C lamps have exceeded their recommended hours of operation and are due for
replacement.
If this occurs, increase the distance between the REALCLEAN and another appliance.
ISSUE SOLUTIONS
If you have any questions about repair, handling, or maintenance, please contact your dealer.
If
you
are
unable
to
contact
your
dealer,
please
contact
us
directly
on
our
website
or
email
[email protected]NAME
Model: OPCL-GL15X3
PRODUCTION
NO.
Free Warranty Policy
Additional Remarks
WARRANTY
PERIOD
PURCHASE
DATE
ADDRESS
PHONE
SHOP NEARBY
2 year warranty
Consumables are excluded (lamp)
Described on the nameplate of the main body
WARRANTY CERTIFICATE
CUSTOMER
During the warranty period, if the product breaks down under normal use as per the instructions contained in the
instruction manual and warning affixed to the product, and without any unauthorized tampering or misuse, a repair
service will be provided without any charge.
However, the following instances will not warrant a free repair or replacement, even within the warranty period:
A)
B)
C)
D)
E)
F)
G)
H)
If the date of purchase, customer name, or store name is not entered in this manual, or if the original text has
been overwritten.
Failure or damage caused by use prohibited in the instruction manual or similar documents, such as incorrect
use, improper repair or modification.
Failure or damage due to relocation, transportation, dropping of the installation location.
Failure or damage due to fire, pollution, abnormal voltage, unrated working voltage (voltage, frequency),
earthquake, lightning strike, wind and flood damage, salt damage, gas damage (sulfur gas).
When parts need to be replaced due to natural wear and tear, deterioration, etc. of live parts.
In the case of failure or damage caused by the customer's usage environment or maintenance / management
method. (Example: dust, water, rust, invasion of small animals, manure, etc.)
Failure or damage that occurs when mounted on a vehicle or ship.
Failure or damage caused by not performing the maintenance and inspection as outlined in the instruction
manual.
We will make every effort to repair the product that is eligible for a warranty; however, we may replace a new
product instead, depending on the conditions.
The warranty period is counted from the date of purchase (the purchase date printed on the receipt).
Please note that the information entered by the customer may be used for service activities and safety
inspection activities within the warranty period.
This warranty guarantees free repair under the period and conditions specified in this manual. If you are
unsure about repairs after the warranty period has expired, please contact the store where you purchased the
product.
You will need a store stamp and date of purchase stated in this warranty card, or attach the original copy of
the delivery note from us to prove the product is still under warranty, you will be eligible for a free repair.
This manual will not be reissued, so please keep it in a safe place do not lose it.
This warranty is valid only in Hong Kong.
Customers are responsible for the shipping charges for repair requests.
STORE
* This product is not classified as a "medical device" under
electrical appliance safety law.
7
FAQ
Warranty And After-Sales Service
