OSMC Vero 4K+ User manual
OSMC © 2018
For more info visit osmc.tv
OSMC™ Vero 4K+
2018.06.01.1.0
User Manual
1. Quick Start Guide
2. Troubleshooting
3. Getting further help and support
4. Safety Information
5. Warranty Information
Table of Contents
Congratulations on your purchase
of a Vero 4K+. We hope that you
enjoy this product and it serves you
well for many years.
In your Vero package, you should nd:
• This manual
• The Vero device
• The Vero remote controller
• A power supply
• An HDMI cable
• An infrared receiver extension kit
• Any additional peripherals you may have
purchased when you placed your order.
Quick Start Guide
To get set up:
1. Open the remote battery compartment and
remove the plastic tab.
2. Connect one end of the supplied HDMI cable
to your AV receiver or TV and the other end
to the Vero.
3. Insert the remote receiver dongle in to a USB
port on the side of the device.
4. Connect the power supply to the device rst,
ensuring it is not yet plugged in at the mains.
5. Optional: if you are using optical audio,
connect a cable to the device and your
receiver.
6. Turn on your TV and ensure the correct
source is set for the new Vero.
7. Plug the Vero charger in to the mains.
Your Vero will take a few moments to boot for
the very rst time. You can follow the on-screen
instructions to get set up.
You may wish to manually congure your audio
settings. This can be done by going to
Settings System Audio.
Staying updated
OSMC releases regular software updates which
will continually improve and enhance the
OSMC experience. It’s possible that there are
new updates for your Vero which will improve
system performance; deliver new functionality
and resolve any teething issues.
You can update your Vero by going to
My OSMC Updates. We recommend that you
do this to ensure that you are running the latest
version of OSMC.
Your Vero will prompt you automatically when
future updates are available for installation.
You may experience some diculty in operating your Vero or getting it set up. We have assembled
a list of common issues. Do not attempt to repair the device yourself, and do not open the
unit as there is a risk of electric shock.
Problem Solution
The device is not turning on Check that the device is plugged in to the mains. You
should see a blue light as the unit is booting
There is no picture on the screen Ensure that the HDMI cable is connected to your receiver
correctly; and that the TV is on the correct source. Try
another TV to rule out a localised issue
There is no sound Ensure that you have congured your audio settings
correctly
The remote controller does not
work
Ensure that you have removed the plastic tab which
separates the battery from the remote controller. If the
remote has suddenly stopped working, ensure that the USB
receiver is plugged in to the unit, and that the battery is good.
Troubleshooting
You may need some further help with using your new Vero. You can usually get help and advice
from the OSMC Website (https://osmc.tv). The following resources are available:
• The OSMC Wiki
• The OSMC Community Forums
• Contact information to talk to the OSMC customer service team.
Getting further help and support
FCC and CE Compliance Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment o and on, the user is encouraged to try to correct the interference by one or
more of the following measures: Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This equipment has been tested and found to comply with the EMC Directive 2004/108/EC and Low
Voltage Directive 2006/95/EC.
Safety Information
OSMC oers a one year warranty for this product. This OSMC limited warranty covers your Vero
hardware product, along with any accessories received with the hardware product, (“Warranted
Product”) under normal use conditions for manufacturing defects or hardware component failures
in your Warranted Product that is still within warranty. Accessories sold separately are covered by
the applicable warranty accompanying the accessory. This warranty is for the original owner only
and cannot be transferred to another party (including a buyer of a used Warranted Product). If you
give or sell the Warranted Product, this Limited Warranty will end although this does not aect any
rights that the new owner has under applicable consumer laws.
OSMC will repair, or if repair is not reasonably possible, replace your defective Warranted Product.
Replacement parts and/or products may include new or refurbished parts or products and are
warranted only until the expiration of the original Warranty Period.
This does not aect any rights that you have under applicable consumer laws including the right to
claim a refund.
OSMC is not responsible for any interoperability or compatibility issues that may arise when (a)
products, software, or options not supplied or supported by OSMC are used; (b) congurations not
supported, provided or approved by OSMC are used; (c) parts intended for one system are installed
in another system of a dierent make or model.
Warranty Information
OSMC will have no obligations under this warranty with respect to the following: (a) Warranted
Product hardware that has no defects in materials or workmanship, (b) cosmetic damage; (c)
normal wear and tear; (f) expendable or consumable parts [unless provided by OSMC and under
warranty]; (e) defects or damage to the Warranted Product arising from or related to: (1) any
modications, alterations, tampering, repair, or servicing by any party other than OSMC or its
authorized representatives; (2) handling, transit, storage, installation, testing, maintenance, or
use not in accordance with the Warranted Product documentation; (3) abuse, negligence, neglect,
accidents, or misuse; (4) third party software or viruses; or software loss or data loss that may
occur during repair or replacement; (5) re or spillage of food or liquid, external electrical fault,
or any acts of God (such as, but not limited to, lightning), or any other external factor beyond our
reasonable control.
OSMC IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE
STORAGE MEDIA. OSMC IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF
ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY OSMC WHEN THE PRODUCT
IS MANUFACTURED.
Before returning any Warranted Product for service, it is recommended that you back up data and
remove any condential, proprietary, or personal information.
If you are experiencing a problem, or if you believe that your product is defective, please contact the
OSMC Customer Care team via our Website.
This limited warranty applies only to the original purchases of the Warranted Products from a
retailer, mail order operation, or on-line retail store; this warranty will not extend to any person that
acquires a Warranted Product on a used basis.
Although OSMC agrees to the repair or replacement of any defective Warranted Product as
described in this warranty, OSMC does not guarantee that the operation of the Warranted Product
will be uninterrupted or error free. OSMC may, at its sole discretion, use new or refurbished parts
or units to meet the conditions of this warranty.
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