
THEOUTDOORPLUS.COM 235 EAST MAIN ST 909.460.5579
PAGE 12
TROUBLE SHOOTING
I INSTALLED THE TORCH TURNED IT ON AND NOTHING HAPPENED
I TURNED THE TIKI TORCH OFF BUT I STILL SEE SMALL FLAMES EMANATING FROM THE FIRE FEATURE.
I INSTALLED THE TIKI TORCH, TURNED IT ON AND I CAN SEE THE GLOW PLUG GLOWING ORANGE AND I CAN HEAR
GAS FLOWING BUT IT WILL NOT IGNITE
When this occurs it is usually due to an electrical wiring / power issue. Check all your electrical connections
thoroughly to ensure all wires at the transformer and inside the re feature are connected properly. If it appears
all wiring is connected properly, disconnect the wires at the re feature, attach a Multimeter to the wires to conrm
a minimum of 24 volts when the re feature is turned on. If you determine that you do not have a minimum of 24
volts at the re feature conduct the same test at the transformer to ensure the transformer is in fact producing a
minimum of 24 volts. If you do have a minimum of 24 volts at the re feature contact us for further assistance.
Turn the re feature on, let the main re ring light and then turn it o again – do this several times. Small pieces
of debris from the gas line can get caught in the main or pilot valve thereby preventing it from closing all the way.
This will sometimes happen with a new gas line. By cycling power you can often times dislodge the debris. If cycling
power does not rectify the problem, turn the gas o using the manual gas shuto and contact us for further
assistance.
There are two possible causes to this problem; Air in the Gas Line or not enough Electrical Current to the re
feature.
Air in the Gas Line – If a new gas line was installed and the air was never purged from it prior to installing the
Electronic Ignition System then it may take several times of turning the re feature on and o before the air is
purged from the gas line. Here is how our system works; after you turn it on the glow plug will come on rst
followed by the Pilot Gas Valve opening 4 seconds later. For the next 180 seconds (3 minutes) the glow plug will
cycle on and o every 30 seconds while the Pilot Gas Valve will remain on the entire time. Therefore if you are
attempting to purge air from the gas line, turn the system on and leave it on for approximately 3 minutes. Then turn
it o and then back on (no need to wait to turn it back on). Let the system run for another 3 minutes. Usually when
purging air from a new gas line you will need to cycle the power several times as described above before gas begins
to ow. If at any point you smell gas but still don’t have ignition, attempt to light the Pilot ame with a handheld
lighter. If the ame ignites when you light it by hand, go to the section below, “Electrical Current”.
Electrical Current – If you have determined that air in the gas line is not the problem then most likely the failure
to ignite is due to the fact the glow plug is not getting hot enough to ignite the gas. The reason a glow plug will not
get hot enough is due to the fact it is not getting enough ‘amps’. Often times when troubleshooting electricians
will check the electrical power and when they see they have a minimum of 24 volts they think everything is ne
electrically so there must be a problem with the Electronic Ignition System. The problem is not due to the volts
but rather the amps. The number of amps reaching the re feature is heavily dependent on the gauge wire used
between the transformer and the re feature. Our Install Instructions require no less than 12 gauge wire be run for
all re features. Often times we learn that in many cases less than 12 gauge wire has been used and herein lies the
cause of the problem.
Here is how you check to determine if enough Electrical Current (amps) are getting to the re feature:
1. CAUTION: Turn o the gas supply prior to the next step.
2. Using a clamp on ammeter, clamp the ammeter around one of the wires providing power to the Electronic
Ignition System.
3. Turn the re feature on.
4. The amps you should see will range between 1.4 to 1.6 amps initially. Four seconds after being turned on the
amps will jump to approximately 2.0 amps.
If you do not see the amps listed above AND the wire gauge used was less than 12 gauge wire – change the wiring.
Otherwise contact us for further assistance.
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