OWC USB-C Dock User manual

USB-C DOCK
USER GUIDE

Introduction.................................................................................................... 1
1.1 Minimum System Requirements
1.2 Package Contents
1.3 About This Manual
1.4 Front View
1.5 Rear View
Support Resources................................................................................... 4
2.1 Connection
2.2 Usage Notes
2.3 Troubleshooting
2.4 Contacting Technical Support
OWC USB-C Dock Table of Contents
CONTENTS

OWC USB-C Dock Introduction
1
1.1 Minimum System Requirements
• Hardware
• Any Mac or PC with a USB-C port
• Operating System
• Mac OS X: 10.10-10.11.6
• macOS: 10.12 or later
• Windows 10 or later
Notes:
• NOTICE! Mac hosts require an Ethernet driver. It can be found here:
www.owcdigital.com/support/software-drivers.html
• Computers that charge via the USB Computer Link port (described on
Page 3) and which require a power supply greater than 60W may charge
more slowly than other computers, or not at all.
• 2017 MacBook and MacBookPro models are compatible but have a
known issue relating to the dock’s power connection. If a connection is
made to the dock and the ports are not recognizing connected devices
afterward, unplug the dock’s power cable and then reconnect it.
1.2 Package Contents
* Space Gray model shown, requirements and usage identical for all models.
1.3 About This Manual
The images and descriptions may vary slightly between this manual and the unit
shipped. Functionality may change depending on the rmware version. The latest
product details and warranty information can be found on the product web page.
OWC’s Limited Warranty is not transferable and subject to limitations.
Power supply
and cable
OWC USB-C Dock * USB 3.1 Gen 1
Type-C cable
INTRODUCTION

OWC USB-C Dock Introduction
2
High-Powered USB 3.1 Gen 1 Port
SD Card slot
Combo Audio Port
1.4 Front View
There are two LEDs (not pictured) on the bottom of the OWC USB-C
Dock, near the front of the device. Their functionality is described below.
• Data LED (green) — will glow green when the dock has an active data
connection to a computer through the USB Type-C cable.
• Power LED (blue) — will glow blue when the dock has power. The USB-C
Dock does not power o when disconnected from the computer or when the
computer sleeps. As long as the dock receives power, this LED will remain on.
• SD Card slot — accepts SD media cards, commonly used in digital cameras.
• Combo Audio Port — accepts 3.5 mm microphone and headphone jacks.
See Section 2.2 for more information.
• High-Powered USB 3.1 Gen 1 Port — this USB Standard-A port allows you to
recharge mobile devices such as iPods, iPads, and smart phones. This port is
backward compatible with USB 2.0 devices.

OWC USB-C Dock Introduction
3
1.5 Rear View
1. USB 3.1 Gen 1 Standard-A ports —connect additional USB 3.1 devices
here. These ports are backward compatible with USB 2.0 devices. The high-
powered port can be used to recharge mobile devices.
2. USB 3.1 Gen 1 Type-C port — if your USB 3.1 device has a cable with a
Type-C connector on the upstream end, you can connect it to this port.
3. Gigabit Ethernet port —connect an Ethernet cable here to access a wired
network. Ethernet driver required for OS X. See Section 2.2 – Usage Notes
for more details.
4. USB 3.1 Gen 1 Type-C Computer Link — connect this port to your computer.
5. Mini DisplayPort —connect a Mini DisplayPort enabled display here.
6. DC IN — connect the included power supply here.
123 4 5 6

OWC USB-C Dock Support Resources
4
2.1 Connection
1. Connect the USB-C Dock to the power supply using the included cable.
2. Connect the Computer Link port to the USB Type-C port on your computer.
3. Connect your devices to the appropriate ports on the dock.
2.2 Usage Notes
• IMPORTANT: when using a Mac host, the Ethernet port works only if the
host has booted and is not in sleep mode. If you require an active Ethernet
connection at all times, please install the Ethernet driver rst. This allows the
dock to receive an IP address when the computer boots and waking from
sleep. www.owcdigital.com/support/software-drivers.html
• There is no power switch on the dock. As long as it is connected to power and
to a computer, the dock will function. If the computer turns o or enters a sleep
state, the dock will remain powered on, but all other devices connected via the
dock will power o or sleep as if they were connected directly to the computer.
• The high-power USB 3.1 Gen 1 ports on the dock will remain on and provide
power to any connected device, even if the dock is not connected to a
computer or if the computer is turned o. The remaining USB 3.1 Gen 1 ports
will provide power only if the dock is connected to the computer and the
computer is awake.
• All dock ports support hot-plugging. To ensure no data is lost, always eject or
unmount connected storage devices from your OS before disconnecting them
from your dock (or before disconnecting the dock from the computer).
• The Combo Audio port on the dock is analog. Headphone output is stereo,
the microphone input is mono. This port also accepts headsets — the audio
output to the headphones will be in stereo, the microphone input will be mono.
• The SD Card slot supports SD, SDHC, and SDXC card types up to 2TB, at
speeds up to 70MB/s for cards that support the UHS-1 specication.
• All USB ports are bootable via OS X, however the Ethernet port does not
support booting (for example during system installs or upgrades).
• The USB Type-C port, between the Ethernet and USB Standard-A ports, is for
data and power only; it does not support video signals or video adapters.
• The dock is not compatible with Apple’s USB-C Digital AV Multiport Adapter or
the Apple USB-C VGA Multiport Adapter. It is compatible with Apple’s USB-C
to USB Adapter.
SUPPORT RESOURCES

OWC USB-C Dock Support Resources
5
• Mini DisplayPort
• Supports up to 4K resolution @ 30Hz
• Supports DP++ (dual-mode)
• Does not support MST (multi-stream transport)
2.3 Troubleshooting
Begin by verifying that the power supply is connected to the USB-C Dock and to
a power source. If the power supply is connected to a power strip, make sure that
the power switch on the strip is activated. Then, verify that both ends of the USB
Type-C cable are properly plugged into the computer and the dock. If the dock is
still not working, try using a dierent USB Type-C cable.
When using OS X or macOS you can verify if the dock is communicating with the
computer by checking the System Report and clicking on the ‘USB’ category in
the sidebar at left. If the dock is seen by the computer but one or more connected
devices are not, troubleshoot each device individually.
When using Windows you can verify the dock is communicating with the PC
by opening the Device Manager, then expanding the ‘Sound, video, and game
controllers’ section. You should see an item that is listed as ‘OWC USB-C Dock.’
If problems persist, see Section 2.4 to contact OWC technical support. Our FAQs
can be found at: www.owcdigital.com/support/faq
2.4 Contacting Technical Support
Phone: M–F, 8am–5pm CST
[phone] (N. America) | [phone] (Int’l)
Chat: M–F, 8am–8pm CST
www.owcdigital.com/support
Email: Answered within 48 hours
www.owcdigital.com/support

Copyright 2017 OWC. All Rights Reserved.
OWC’s Limited Warranty is not transferable and subject to limitations.
OWCMANTCDOCKR9 08/01/17 DM
Changes:
The material in this document is for information only and subject to change without notice. While reasonable eorts have
been made in the preparation of this document to assure its accuracy, OWC, its parent, aliates, ocers, employees,
and agents assumes no liability resulting from errors or omissions in this document, or from the use of the information
contained herein. OWC reserves the right to make changes or revisions in the product design or the product manual
without reservation and without obligation to notify any person of such revisions and changes.
FCC Statement:
Warning!Modicationsnotauthorizedbythemanufacturermayvoidtheuser’sauthoritytooperatethisdevice.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference with radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the
user will be required to correct the interference at his own expense.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with
radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a circuit dierent from that to which the receiver is connected.
Health And Safety Precautions:
• Read this user guide carefully and follow the correct procedures when setting up the device.
• Do not attempt to disassemble or modify the device. To avoid any risk of electrical shock, re, short-circuiting or
dangerous emissions, never insert any metallic object into the device. If it appears to be malfunctioning, contact OWC
technical support.
• Never expose your device to rain, or use it near water or in damp or wet conditions. Never place objects containing
liquids on the device, as they may spill into its openings. Doing so increases the risk of electrical shock, short-circuiting,
re or personal injury.
General Use Precautions:
• To avoid damage, do not expose the device to temperatures outside the range of 5° C to 40° C (41° F to 104° F).
• Always unplug the device from the electrical outlet if there is a risk of lightning or if it will be unused for an extended
period of time. Otherwise, there is an increased risk of electrical shock, short-circuiting or re.
• Do not use the device near other electrical appliances such as televisions, radios or speakers. Doing so may cause
interference which will adversely aect the operation of the other products.
• Do not place objects on top of the device.
• Protect your device from excessive exposure to dust during use or storage. Dust can build up inside the device,
increasing the risk of damage or malfunction.
For up-to-date product and warranty information, please visit the product web page.
Copyrights and Trademarks:
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,
electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of OWC.
© 2017 OWC. All rights reserved.
OWC is a trademark of New Concepts Development Corporation, registered in the U.S. Patent and Trademark Oce and/
or in Canada. The OWC logo is a trademark of New Concepts Development Corporation. MacBook, macOS, and OS
X are trademarks of Apple Inc., registered in the United States and/or other countries. Microsoft and Windows are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Other marks
may be the trademark or registered trademark property of their owners.