Pacific LightNet Snom 360 User manual

PACIFIC LIGHTNET SNOM USER GUIDE
Pacific LightNet Snom 360 User Guide
Snom 360 Phone
System User’s Guide

PACIFIC LIGHTNET SNOM USER GUIDE
PACIFIC LIGHTNET INC.
Snom 360 Phone System User’s Guide
Version 1.07
September 10, 2009
Pacific LightNet, Inc.
1132 Bishop Street • Suite 800
Honolulu, HI 96813
Telephone [phone]
Fax [phone]
Internet http://www.pacificlight.net
Copyright 2006-2008 Pacific LightNet
All Rights Reserved

SNOM USER’S GUIDE
2
Table of Contents
Change Log............................................................................................................................................................................3
INTRODUCTION.......................................................................................................................................................4
SNOM 360 USAGE AND OPERATION...................................................................................................................5
Phone Interface.......................................................................................................................................................5
Keys.........................................................................................................................................................................6
BASIC FUNCTIONS.......................................................................................................................................................8
Idle State .................................................................................................................................................................8
Connection Status................................................................................................................................................................... 8
Changing the Active Line.......................................................................................................................................................8
Dialing a Number....................................................................................................................................................8
Dialing an Extension...............................................................................................................................................9
Incoming Calls........................................................................................................................................................9
Accepting a Call.....................................................................................................................................................................9
Denying / Blocking a Call....................................................................................................................................................10
Transfer an Incoming Call Without Answering ...................................................................................................................10
Terminating a Call................................................................................................................................................................10
Mute/Unmute.........................................................................................................................................................10
Do Not Disturb......................................................................................................................................................11
Headset / Hands free.............................................................................................................................................11
Call Lists ...............................................................................................................................................................12
List Navigation..................................................................................................................................................................... 12
Adjusting the Volume ............................................................................................................................................12
SETTINGS ..................................................................................................................................................................13
Adjusting the Contrast...........................................................................................................................................13
Changing the Ring Tone........................................................................................................................................14
ADVANCED FEATURES........................................................................................................................................15
ACTIVE STATE ..........................................................................................................................................................15
Hold and Resume a Call........................................................................................................................................15
Transfer a Call......................................................................................................................................................16
Blind Transfer ......................................................................................................................................................................16
Consultative Transfer...........................................................................................................................................................16
Conference (Three-way Calling)...........................................................................................................................16
Message Waiting Indicator (MWI)........................................................................................................................17
Changing the Caller ID Display Type...................................................................................................................17
About.....................................................................................................................................................................18
Number Guessing..................................................................................................................................................18
PROGRAMMABLE KEYS.............................................................................................................................................18
Line........................................................................................................................................................................19
Shared Line ...........................................................................................................................................................19
Extension...............................................................................................................................................................19
Park Orbit .............................................................................................................................................................20
Call Park Orbit User Operation............................................................................................................................................ 20
DTMF Codes.........................................................................................................................................................20
Push2Talk..............................................................................................................................................................20
Intercom................................................................................................................................................................20
Action URL............................................................................................................................................................20
Key Event ..............................................................................................................................................................20
Speed Dial.............................................................................................................................................................20
DIRECTORY /PHONE BOOK.......................................................................................................................................21
Adding an Entry ....................................................................................................................................................21
Editing an Entry....................................................................................................................................................22

SNOM USER’S GUIDE
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Delete an Entry .....................................................................................................................................................22
Import a Directory ................................................................................................................................................23
ATTENDANT CONSOLE..............................................................................................................................................24
Line State Monitoring............................................................................................................................................24
Line State Monitoring User Operation................................................................................................................................. 24
MESSAGE CENTER /VOICE MAIL..............................................................................................................................24
Voice Mail.............................................................................................................................................................24
Communications Center........................................................................................................................................26
Message Center.....................................................................................................................................................26
CUSTOMER SUPPORT ..........................................................................................................................................27
TROUBLESHOOTING TIPS...........................................................................................................................................27
Physical Phone Connections ................................................................................................................................................ 28
CUSTOMER SUPPORT CONTACT ................................................................................................................................28
GLOSSARY ................................................................................................................................................................29
APPENDIX 1–EXAMPLE CONTACTS.CSV...................................................................................................................30
Change Log
Version Date Description
1.0 9/15/2006 Initial Release
1.01 11/20/2006 Added picture of Snom 360
1.02 3/20/2007 Corrections via mallen, added key programming, added glossary, record, Adv features as own
chapter. Page numbers moved to bottom of pages
1.03 5/15/2007 Added Attendant Console and Line State Monitoring, corrections for third person. Added
stuff to glossary. Added 5 second auto-dial. Added footnotes for incoming call screenshots.
Added import phone book and Appendix 1 – example contacts.csv
1.04 5/30/2007 Corrections via mallen, proof and edit for release to customers, added active line and switch
between active line, add troubleshooting to CS chapter.
1.05 12/5/2007 Added how to change ring tone, some minor edits and rewrites for changes to HPBX (MoH,
conferencing, five line max, etc.)
1.06a 12/18/2008 Updates for Snom v7.1.30 rel, updated CSS hours, minor corrections to typos. Removed
speed dial table via web gui. Rev a) Correction to incoming calls to remove Deny All
incoming.
1.07 9/10/2009 Updated to include clearer instructions for creation of Snom directory mass upload file

SNOM USER’S GUIDE
Chapter
1
Introduction
The Snom Phone Users Guide explains how to use the Snom 360 IP phone
he purpose of this document is to guide users through operation of Snom 360 IP phones. For
further information on Hosted PBX services and the different features and functions available
with Hosted PBX, please see the Hosted PBX User Guide.
T
Figure 1 - Snom 360
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SNOM USER’S GUIDE
Chapter
2
Chapter
2
Snom 360 Usage and Operation
This section will describe how to use the Snom 360 IP phone functions and how to operate the phone
with Pacific LightNet Hosted PBX services
The Snom 360 phone is a multi-line business IP phone.
Phone Interface
Figure 2 - Snom Keypad
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SNOM USER’S GUIDE
Keys
Key Digits Lower Case Upper Case
0 space space
1 . @ 1 , ? ! -/ ( ) : ; & % * # + < = > $ [ ] . @ 1 , ? ! -/ ( ) : ; & % * # + < = > $ [ ]
2 abc2 ABC2
3 def3 DEF3
4 ghi4 GHI4
5 jkl5 JKL5
6 MNO6 MNO6
7 pqrs7$ PQRS7$
8 tuv8 TUV8
9 wxyz9 WXYZ9
# or . NUMBER GUESSING
* TOGGLES UPPER AND LOWER CASE
Key Function
Mute microphone on/off
Casing speaker on/off
Headset on/off
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SNOM USER’S GUIDE
Adjust volume (lower/higher)
Open phone book
Info menu
Menu (Currently Unused)
Redial
Settings
XML Add-on (Currently unused)
Establish 3-party conference
Do Not Disturb mode on/off
Call hold / hold-release
Call transfer
Record a call (Currently Unsupported)
Connect to voice mailbox
LED for MWI (Message waiting indication)
Cancel/End
OK/Enter/Accept
Scroll between active line or menu options
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SNOM USER’S GUIDE
Basic Functions
Idle State
In idle state, the phone shows:
1. The date and time.
2. The first five lines on the phone (Up to 5 lines can be registered to a single phone).
3. Connection status.
4. Message Waiting Indication.
5. Do Not Disturb Status (only available if no messages are waiting).
Connection Status
An empty box ( ) before the telephone number indicates that the line registration is in progress. A
phone symbol ( ) means that the account is successfully registered. A black-colored phone symbol ( )
means that the line is successfully registered and that the line is the active line. The active line is the line
that will be used when you pickup the handset and place a call. If a phone has more than one line, users
can use the up and down arrows on the keypad to select a different active line for outgoing calls. A box
with a cross ( ) indicates an unsuccessful registration attempt and that line cannot be used to place or
receive calls on that phone.
Changing the Active Line
If the Snom 360 phone has multiple lines registered to it, a user can switch the current active line by
pressing the up or down arrow key from the idle state. A black-colored phone symbol ( ) means
that number is set as active line and is used for outgoing calls from the phone. Incoming calls to any
number on that phone will ring the phone regardless of which line is the active line. Extension dialing and
intercom digits are determined by the Business Group Administrator so contact your Business Group
Administrator for assistance when dialing by extension within your Business Group.
Dialing a Number
There are two methods to begin a call from the idle state on a Snom 360. Users can either dial with the
handset resting in the cradle then pick it up, or pick up the handset and then dial the number. In the latter
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SNOM USER’S GUIDE
case, press to indicate that the number is complete and dialing can commence. Users can also use
the speakerphone key instead of to use the speakerphone instead of the handset.
If the user has not pressed any keys for several seconds, the phone will automatically begin dialing the
number or partial number as it has been entered so far. This may result in an intercept message being
heard by the user. By default the phone will automatically begin to dial after five (5) seconds.
Dialing an Extension
Users can dial by extension to any number within their Business Group if extension dialing is configured.
Enter the extension (eg: 1000) then press to call by speakerphone or press to call by handset.
Incoming Calls
When a line registered to a Snom 360 is called, it rings and displays the following screen. It will display the
name and/or number of the calling party. If caller ID information is not provided users may see the
display show “Unavailable”, “anonymous” or “Private”.
1
Accepting a Call
Picking up the handset or pressing will accept the call. The Snom 360 is now on a call.
1Please note this image displayed may not be exactly what is shown but Caller ID information will be displayed.
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