Packard Bell EasyNote LS11HR User manual

Packard Bell EasyNote LS11HR/LS13HR
SERVICEGUIDE

ii
Revision History
Refer to the table below for the updates made to this Packard Bell EasyNote
LS11HR/LS13HR service guide.
Service guide files and updates are available on the ACER/CSD Website. For more
information, go to http://csd.acer.com.tw.The information in this guide is subject to change
without notice.
Copyright
Copyright © 2010 by Packard Bell Incorporated. All rights reserved. No part of this publication
may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into
any language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission of
Packard Bell Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
There are no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any
particular purpose. The software described in this manual is sold or licensed "as is". Should
the programs prove defective following their purchase, the buyer (not the manufacturer,
distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any
incidental or consequential damages resulting from any defect in the software.
Date Chapter Updates

iii
Conventions
The following conventions are used in this manual:
WARNING:
!Indicates a potential for personal injury.
CAUTION:
!Indicates a potential loss of data or damage to equipment.
IMPORTANT:
+Indicates information that is important to know for the proper completion of a
procedure, choice of an option, or completing a task.
The following typographical conventions are used in this document:
 Book titles, directory names, file names, path names, and program/process names are shown in
italics.
Example:
the DRS5 User's Guide
/usr/local/bin/fd
the /TPH15spool_M program
 Computer output (text that represents information displayed on a computer screen, such as
menus, prompts, responses to input, and error messages) are shown in constant width.
Example:
[01] The server has been stopped
 User input (text that represents information entered by a computer user, such as command
names, option letters, and words) are shown in constant width bold.
Variables contained within user input are shown in angle brackets (< >).
Example:
At the prompt, type run <file name> -m
 Keyboard keys are shown in bold italics.
Example:
After entering data, press Enter.

iv
General information 0
This service guide provides all technical information relating to the basic configuration for
Gateway and Packard Bell global product offering. To better fit local market requirements and
enhance product competitiveness, the regional office may have decided to extend the
functionality of a machine (such as add-on cards, modems, or extra memory capabilities).
These localized features are not covered in this generic service guide. In such cases, contact
the regional offices or the responsible personnel/channel to provide further technical details.
When ordering FRU parts: Check the most up-to-date information available on the Website. If,
for whatever reason, a part number change is made, it may not be noted in this printed
service guide.
Acer-authorized Service Providers: The Acer office may have a different part number code
than those given in the FRU list in this service guide. A list must be provided by the regional
Acer office to order FRU parts for repair and service of customer machines.

v
CHAPTER 1
Hardware Specification
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Operating System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6
Storage Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6
Audio Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Optical Media Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Privacy Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8
Dimensions and Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8
Power Adapter and Battery. . . . . . . . . . . . . . . . . . . . . . . . . . .1-8
Special Keys and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8
I/O Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
Optional Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
Notebook Tour. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Top View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11
Closed Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12
Closed Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12
Left View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-13
Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-14
Base View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-15
Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16
Touchpad Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16
Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-17
Windows Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-18
HotKeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-19
Special Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20
The Euro symbol. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20
The US dollar sign. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20
System Block Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Specification Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
Computer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
System Board Major Chips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Processor Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
CPU Fan True Value Table (Tj=105) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
CPU Fan True Value Table (Tj=100) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
System Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Memory Combinations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26
Video Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26
BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27

vi
LAN Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Hard Disk Drive (AVL components). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
Super-Multi Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30
BD Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31
LED 17.3”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
Display Supported Resolution (LCD Supported Resolution) . . . . . . . . . . . . 1-32
Graphics Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Display Supported Resolution (GPU Supported Resolution). . . . . . . . . . . . 1-33
Bluetooth Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Bluetooth Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Mini Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
3G Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Audio Codec and Amplifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
Audio Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
Wireless Module 802.11b/g/n. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37
VRAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
USB2.0 Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
USB3.0 Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
HDMI Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
AC Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
System Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-39
Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-39
System LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-40
System DMA Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-40
System Interrupt Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-41
System I/O Address Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-42
CHAPTER 2
System Utilities
BIOS Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7
Boot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11
Exit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
BIOS Flash Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
DOS Flash Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14
WinFlash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16
Remove HDD/BIOS Password Utilities. . . . . . . . . . . . . . . . . . . . . 2-18
Removing BIOS Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . .2-19
Cleaning BIOS Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-19
Miscellaneous Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-20

vii
CHAPTER 3
Machine Maintenance
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Screw Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Maintenance Flowchart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Battery Pack removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
Battery Pack Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
Dummy Card Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10
Dummy Card Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10
Base Door Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11
Base Door Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11
HDD Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
HDD Module Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
DIMM Module Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
DIMM Module Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
WLAN Module Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
WLAN Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
RTC Battery Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16
RTC Battery Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16
ODD Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17
ODD Module Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18
Palmrest Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19
Palmrest Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21
Upper Cover/Keyboard Removal. . . . . . . . . . . . . . . . . . . . . . .3-22
Upper Cover/Keyboard Installation. . . . . . . . . . . . . . . . . . . . .3-24
Power Board Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26
Power Board Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26
Bluetooth Module Removal. . . . . . . . . . . . . . . . . . . . . . . . . . .3-27
Bluetooth Module Installation . . . . . . . . . . . . . . . . . . . . . . . .3-27
USB Module Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28
USB Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28
LAN Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29
LAN Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29
Speakers Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-30
Speakers Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-30
Mainboard Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31
Mainboard Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-32
FAN Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33
FAN Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33

viii
Thermal Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34
Thermal Module Installation. . . . . . . . . . . . . . . . . . . . . . . . . .3-35
CPU Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-36
CPU Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-36
LCD Module Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-37
LCD Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-38
LCD Bezel Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-39
LCD Bezel Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40
Camera Module Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-41
Camera Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . .3-41
LCD Panel Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-42
LCD Panel Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-42
LCD Brackets Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-43
LCD Brackets Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-43
LVDS Cable Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-44
LVDS Cable Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-45
Antennas and Microphone Removal. . . . . . . . . . . . . . . . . . . .3-46
Antennas and Microphone Installation . . . . . . . . . . . . . . . . .3-46
CHAPTER 4
Troubleshooting
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
No Display Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5
LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7
Keyboard Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8
Touchpad Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9
Internal Speaker Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10
Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12
USB Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13
WLAN Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14
Bluetooth Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15
Card Reader Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16
Thermal Unit Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17
Other Functions Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Post Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
POST Code Range. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-19

ix
CHAPTER 5
Jumper and Connector Locations
Clearing Password Check and BIOS Recovery . . . . . . . . . . . . . . 5-5
Clearing Password Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5
Clear CMOS Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6
BIOS Recovery by Crisis Disk. . . . . . . . . . . . . . . . . . . . . . . . . . .5-7
CHAPTER 6
FRU List
Exploded Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
FRU List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Screw List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20
CHAPTER 7
Model Definition and Configuration
Packard Bell EasyNote LS11HR/LS13HR. . . . . . . . . . . . . . . . . .7-3
CHAPTER 8
Test Compatible Components
Microsoft® Windows® 7 Environment Test . . . . . . . . . . . . . . . 8-4
CHAPTER 9
Online Support Information
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-3

x

CHAPTER 1
Hardware Specification

1-2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Operating System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6
Storage Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6
Audio Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Optical Media Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Privacy Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8
Dimensions and Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8
Power Adapter and Battery. . . . . . . . . . . . . . . . . . . . . . . . . . .1-8
Special Keys and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8
I/O Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
Optional Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
Notebook Tour. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Top View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11
Closed Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12
Closed Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12
Left View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-13
Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-14
Base View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-15
Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16
Touchpad Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16
Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-17
Windows Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-18
HotKeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-19
Special Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20
The Euro symbol. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20
The US dollar sign. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20
System Block Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Specification Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
Computer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
System Board Major Chips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Processor Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
CPU Fan True Value Table (Tj=105) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
CPU Fan True Value Table (Tj=100) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
System Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Memory Combinations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26
Video Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26
BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
LAN Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Hard Disk Drive (AVL components). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
Super-Multi Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30

1-3
BD Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31
LED 17.3”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
Display Supported Resolution (LCD Supported Resolution) . . . . . . . . . . . . 1-32
Graphics Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Display Supported Resolution (GPU Supported Resolution). . . . . . . . . . . . 1-33
Bluetooth Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Bluetooth Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Mini Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
3G Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Audio Codec and Amplifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
Audio Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
Wireless Module 802.11b/g/n. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37
VRAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
USB2.0 Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
USB3.0 Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
HDMI Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
AC Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
System Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-39
Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-39
System LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-40
System DMA Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-40
System Interrupt Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-41
System I/O Address Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-42

1-4

Hardware Specifications and Configurations 1-5
Hardware Specifications and Configurations
Features 0
The following is a brief summary of the computer’s many features:
Operating System 0
 Genuine Windows®7 Home Premium 64-bit
 Genuine Windows®7 Home Basic 64-bit
 Genuine Windows®7 Starter
Platform 0
 Intel®Core™ i7-2820QM processor (8 MB L3 cache, 2.30 GHz with Turbo Boost up to
3.40 GHz, DDR3 1600 MHz, 45 W)
 Intel®Core™ i7-2630QM/i7-2720QM processor (6 MB L3 cache, 2/2.20 GHz with
Turbo Boost up to 2.90/3.30 GHz, DDR3 1600 MHz, 45 W), supporting Intel®64
architecture, Intel®Smart Cache
 Intel®Core™ i7-2620M processor (4 MB L3 cache, 2.70 GHz with Turbo Boost up to
3.40 GHz, DDR3 1066 MHz, 35 W), supporting Intel®64 architecture, Intel®Smart
Cache
 Intel®Core™ i5-2410M/i5-2520M/i5-2540M processor (3 MB L3 cache, 2.30/2.50/2.60
GHz with Turbo Boost up to 2.90/3.20/3.30 GHz, DDR3 1066 MHz, 35 W), supporting
Intel®64 architecture, Intel®Smart Cache
 Intel®Core™ i3-2310M processor (3 MB L3 cache, 2.10 GHz, DDR3 1066 MHz, 35W),
supporting Intel®64 architecture, Intel®Smart Cache
 Mobile Intel®HM65 Express Chipset
System Memory 0
 Dual-channel DDR3 SDRAM support:
 Up to 4 GB of DDR3 system memory, upgradable to 8 GB using two soDIMM
modules (for 64-bit OS)
 Up to 2 GB of DDR3 system memory (for Windows®7 Starter only)
Display 0
 17.3" HD+ 1600 x 900 resolution, high-brightness (220-nit) Packard Bell Diamond View
LED-backlit TFT LCD
 Mercury-free, environment-friendly
 8 ms response time
 60% color gamut
 16:9 aspect ratio

1-6 Hardware Specifications and Configurations
Graphics 0
 AMD Radeon™ HD 6650M with 2048/1024 MB of dedicated DDR3 VRAM, supporting
Unified Video Decoder 3 (UVD 3), OpenEXR High Dynamic-Range (HDR) technology,
Shader Model 5.0, Microsoft®DirectX®11, OpenGL®3.1, OpenCL™ 1.1
 AMD Radeon™ HD 6470M with 512 MB of dedicated DDR3 VRAM, supporting Unified
Video Decoder 3 (UVD 3), OpenEXR High Dynamic-Range (HDR) technology, Shader
Model 5.0, Microsoft®DirectX®11, OpenGL®3.1, OpenCL™ 1.1
 Dual independent display support
 16.7 million colors
 External resolution / refresh rates:
VGA port up to 2048 x 1536: 85 Hz
HDMI®port up to 1920 x 1080: 60 Hz
 MPEG-2/DVD decoding
 VC-1 and H.264 (AVC) decoding
 MPEG-4 Part 2 DivX®and Xvid decoding
 Microsoft®DirectX®Video Acceleration (DXVA) application interface (API)
 HDMI®(High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital
Content Protection) support
 Intel®HD Graphics 3000 with 128 MB of dedicated system memory, supporting
Microsoft®DirectX®10.1
 Dual independent display support
 16.7 million colors
 External resolution / refresh rates:
VGA port up to 2048 x 1536: 75 Hz
HDMI®port up to 1920 x 1080: 60 Hz
 MPEG-2/DVD decoding
 WMV9 (VC-1) and H.264 (AVC) decoding
 HDMI®(High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital
Content Protection) support
Storage Subsystem 0
Hard disk drive 0
 One or two 320/500/640 GB or larger
Multi-in-1 card reader, supporting: 0
 Secure Digital™ (SD) Card, MultiMediaCard™ (MMC), Memory Stick™ (MS), Memory
Stick PRO™ (MS PRO), xD-Picture Card™ (xD)

Hardware Specifications and Configurations 1-7
Audio Subsystem 0
 Two built-in stereo speakers
 High-definition audio support
 MS-Sound compatible
 Built-in microphone
Optical Media Drive 0
 4X Blu-ray Disc™ writer / DVD-Super Multi double-layer drive:
 Read: 24X CD-ROM, 24X CD-R, 24X CD-RW, 8X DVD-ROM, 8X DVD-R, 8X
DVD+R, 6X DVD-ROM DL, 6X DVD-R DL, 6X DVD+R DL, 8X DVD-RW, 8X
DVD+RW, 5X DVD-RAM, 4X BD-ROM, 4X BD-R, 4X BD-RE, 4X BD-ROM DL, 4X
BD-R DL
 Write: 24X CD-R, 10X CD-RW, 8X DVD-R, 8X DVD+R, 6X DVD-RW, 6X DVD+RW,
5X DVD-RAM, 4X DVD+R DL, 4X DVD-R DL, 4X BD-R, 2X BD-RE, 4X BD-R DL
 4X Blu-ray Disc™ / DVD-Super Multi double-layer drive:
 oRead: 24X CD-ROM, 24X CD-R, 16X CD-RW, 8X DVD-ROM, 8X DVD-R, 8X
DVD+R, 4X DVD-ROM DL, 4X DVD-R DL, 4X DVD+R DL, 4X DVD-RW, 4X
DVD+RW, 5X DVD-RAM, 4X BD-ROM, 4X BD-R, 4X BD-RE, 4X BD-ROM DL, 4X
BD-R DL, 4X BD-RE DL
 oWrite: 16X CD-R, 10X CD-RW, 8X DVD-R, 8X DVD+R, 4X DVD-RW, 4X
DVD+RW, 5X DVD-RAM, 4X DVD+R DL, 4X DVD-R DL
 8X DVD-Super Multi double-layer drive:
 Read: 24X CD-ROM, 24X CD-R, 24X CD-RW, 8X DVD-ROM, 8X DVD-R, 8X
DVD+R, 6X DVD-ROM DL, 4X DVD-R DL, 4X DVD+R DL, 6X DVD-RW, 6X
DVD+RW, 5X DVD-RAM
 Write: 24X CD-R, 16X CD-RW, 8X DVD-R, 8X DVD+R, 4X DVD-R DL, 4X DVD+R
DL, 6X DVD-RW, 8X DVD+RW, 5X DVD-RAM
Communication 0
Webcam 0
 Video conferencing solution, featuring:
 Webcam with 1280 x 1024 resolution
 Microphone
Wireless and networking 0
 WLAN:
 802.11b/g/n Wi-Fi CERTIFIED™
 802.11b/g Wi-Fi CERTIFIED™
 WPAN:
 Bluetooth®3.0+HS
 LAN:
 Gigabit Ethernet, Wake-on-LAN ready

1-8 Hardware Specifications and Configurations
Privacy Control 0
 BIOS user, supervisor, HDD passwords
 Kensington lock slot
Dimensions and Weight 0
Dimensions 0
 414.75 (W) x 275 (D) x 34.6 (H) mm (16.59 x 11 x 1.38 inches)
Weight 0
 3.2 kg (7.05 lbs.) with 6-cell battery pack
 3.4 kg (7.50 lbs.) with 9-cell battery pack
Power Adapter and Battery 0
ACPI 3.0 CPU power management standard: supports Standby and Hibernation
power-saving modes
Power adapter 0
 3-pin 90 W AC adapter:
 133 (W) x 59 (D) x 31 (H) mm (5.23 x 2.32 x 1.22 inches)
 390 g (0.86 lbs.) with 180 cm DC cable
 3-pin 65 W AC adapter:
 95 (W) x 50 (D) x 25.4 (H) mm (3.74 x 1.96 x 1 inches)
 216 g (0.47 lbs.)10 with 180 cm DC cable
Battery 0
 48 Wh 4400 mAh 6-cell Li-ion standard battery pack
 Battery life:4 hours with integrated graphics; 3 hours with discrete graphics
 ENERGY STAR®
Special Keys and Controls 0
Keyboard 0
 103-/104-/107-key Packard Bell keyboard with independent standard numeric keypad,
international language support
Touchpad 0
 Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip

Hardware Specifications and Configurations 1-9
Media keys 0
Media control keys (printed on keyboard): play/pause, stop, previous, next, volume up,
volume down
Control keys 0
 Packard Bell Social Networks key
 Special keys: MyBackup, wireless control, touchpad lock, brightness, volume up/down, mute
I/O Ports 0
 Multi-in-1 card reader
 Two USB 2.0 ports and one USB 2.0/3.0 port
 HDMI®port with HDCP support
 External display (VGA) port
 Headphone/speaker jack, supporting 3.5 mm headset with built-in microphone for
handhelds
 Microphone-in jack
 Ethernet (RJ-45) port
 DC-in jack for AC adapter
Optional Items 0
 1/2/4 GB DDR3 1066 MHz soDIMM module
 4400 mAh 6-cell Li-ion battery pack
 3-pin 90 W AC adapter
 3-pin 65 W AC adapter
Software 0
Productivity 0
 Packard Bell MyBackup Solution
 Packard Bell Power Management
 Packard Bell Recovery Management
 Packard Bell Social Networks
 Adobe®Flash®Player 10.1
 Adobe®Reader®9.1
 Bing Bar™
 Microsoft®Office 2010 preloaded (purchase a product key to activate)
 Microsoft®Office Starter 2010

1-10 Hardware Specifications and Configurations
Security 0
 Norton Internet Security™ 2011
Multimedia 0
 Adobe®Photoshop®Elements 8
 Cyberlink®PowerDVD™
 Nero®9 Essentials
Gaming 0
 WildTangent®(except China, Japan, Hong Kong, Korea)
Communication and ISP 0
 Microsoft®Silverlight™
 Skype™
 Windows Live™ Essentials
Web links and utilities 0
 Packard Bell Accessory Store (Canada, France, Germany, Italy, Mexico, Spain, UK, US only)
 Packard Bell Identity Card
 Packard Bell InfoCentre
 Packard Bell Registration
 Packard Bell Updater
 eBay®shortcut 2009 (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, UK only)