Panasonic KX-TGP500 Service manual

Model No. KX-TGP500
KX-TGP550
SIP Cordless Phone
Administrator Guide
Thank you for purchasing a Panasonic product.
Please read this guide before using the unit and save it for future reference.
Document Version: 2011-01

Introduction
This Administrator Guide provides detailed information on the configuration and management of this unit. This
Administrator Guide is available on the Panasonic Web site at:
http://panasonic.net/pcc/support/sipphone/
Audience
This Administrator Guide contains explanations about the installation, maintenance, and management of the
unit and is aimed at network administrators and phone system dealers.
Technical descriptions are included in this guide. Prior knowledge of networking and VoIP (Voice over Internet
Protocol) is required.
Related Documentation
Related documentation includes the Quick Guide and the User Guide. Refer to these guides when needed.
•Quick Guide: Explains basic information about the installation and operation of the unit. This guide is
provided with the unit or on the Panasonic Web site at:
http://panasonic.net/pcc/support/sipphone/
•User Guide: Explains necessary information for end users to operate and customize the unit. This guide
is provided on the Panasonic Web site at:
http://panasonic.net/pcc/support/sipphone/
Technical Support
When technical support is required, contact your phone system dealer.
Trademarks
•Microsoft, Excel, Internet Explorer, Outlook, Windows, and Windows Vista are either registered trademarks
or trademarks of Microsoft Corporation in the United States and/or other countries.
•Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
•All other trademarks identified herein are the property of their respective owners.
•Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.
NOTES
•The screen shots shown in this guide are provided for reference only, and may differ from the screens
displayed on your PC.
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Introduction

Table of Contents
1 Initial Setup .............................................................................................15
1.1 Setup ................................................................................................................................16
1.1.1 Factory Defaults .............................................................................................................16
1.1.2 Language Selection for the Unit .....................................................................................16
1.1.3 Basic Network Setup ......................................................................................................16
1.1.4 Overview of Programming ..............................................................................................19
1.1.5 Pre-provisioning .............................................................................................................19
1.1.5.1 What is Pre-provisioning? ............................................................................................19
1.1.5.2 Pre-provisioning when Setting Static IP Addresses ....................................................20
1.1.5.3 Server for Pre-provisioning ..........................................................................................21
1.1.5.4 Pre-provisioning Setting Example ...............................................................................21
1.1.6 Provisioning ....................................................................................................................23
1.1.6.1 What is Provisioning? ..................................................................................................23
1.1.6.2 Protocols for Provisioning ............................................................................................23
1.1.6.3 Configuration File ........................................................................................................23
1.1.6.4 Downloading Configuration Files .................................................................................25
1.1.6.5 Provisioning Server Setting Example ..........................................................................26
1.1.6.6 Encryption ....................................................................................................................27
1.1.7 Web User Interface Programming ..................................................................................29
1.1.7.1 Password for Web User Interface Programming .........................................................29
1.1.7.2 Changing the Language for Web User Interface Programming ..................................29
1.1.8 Phone User Interface Programming ...............................................................................30
1.1.8.1 Changing the Language for Phone User Interface Programming ...............................30
1.1.9 Priority of Setting Methods .............................................................................................30
1.1.10 Other Network Settings ..................................................................................................30
1.1.10.1 Firewall and Router Setup ...........................................................................................30
1.1.10.2 NAT (Network Address Translation) Setup .................................................................31
1.1.10.3 Global Address Detection ............................................................................................32
1.2 Reset and Firmware Update ...........................................................................................33
1.2.1 Reset ..............................................................................................................................33
1.2.1.1 Resetting the Network Settings (IP Reset) ..................................................................33
1.2.1.2 Resetting the Settings Made through the Web User Interface (Reset Web
Settings) ......................................................................................................................34
1.2.2 Firmware Update ............................................................................................................34
2 Phone User Interface Programming .....................................................35
2.1 Phone User Interface Programming ..............................................................................36
2.1.1 Phone User Interface Feature List and Direct Commands .............................................36
2.1.2 Speed/Duplex Settings ...................................................................................................36
2.1.3 VLAN Settings (KX-TGP550 only) ..................................................................................37
2.1.4 IP Reset ..........................................................................................................................38
2.1.5 Terminal Number Settings ..............................................................................................39
2.1.6 Reset Web ID/Password ................................................................................................40
3 Web User Interface Programming ........................................................41
3.1 Web User Interface Setting List .....................................................................................42
3.2 Programming Instructions .............................................................................................50
3.2.1 Before Accessing the Web User Interface .....................................................................50
3.2.2 Accessing the Web User Interface .................................................................................52
3.3 Status ...............................................................................................................................58
3.3.1 Version Information ........................................................................................................59
3.3.1.1 Version Information .....................................................................................................59
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Model ........................................................................................................................59
Operating BANK .......................................................................................................59
IPL Version ...............................................................................................................59
Firmware Version ......................................................................................................59
3.3.2 Network Status ...............................................................................................................60
3.3.2.1 Network Status ............................................................................................................60
MAC Address ............................................................................................................60
Ethernet Link Status (LAN Port) ................................................................................60
Ethernet Link Status (PC Port) (KX-TGP550 only) ...................................................60
Connection Mode ......................................................................................................61
IP Address ................................................................................................................61
Subnet Mask .............................................................................................................61
Default Gateway .......................................................................................................61
DNS1 ........................................................................................................................61
DNS2 ........................................................................................................................62
3.3.3 VoIP Status ....................................................................................................................62
3.3.3.1 VoIP Status ..................................................................................................................62
Line No. .....................................................................................................................62
Phone Number ..........................................................................................................62
VoIP Status ...............................................................................................................63
3.4 Network ............................................................................................................................63
3.4.1 Basic Network Settings ..................................................................................................63
3.4.1.1 Connection Mode ........................................................................................................64
Connection Mode ......................................................................................................64
3.4.1.2 DHCP Settings ............................................................................................................64
Host Name ................................................................................................................64
Domain Name Server ...............................................................................................65
3.4.1.3 Static Settings ..............................................................................................................65
Static IP Address ......................................................................................................65
Subnet Mask .............................................................................................................66
Default Gateway .......................................................................................................66
DNS1 ........................................................................................................................66
DNS2 ........................................................................................................................67
3.4.2 Ethernet Port Settings ....................................................................................................67
3.4.2.1 Link Speed/Duplex Mode ............................................................................................67
LAN Port ...................................................................................................................67
PC Port (KX-TGP550 only) .......................................................................................68
3.4.2.2 VLAN Settings .............................................................................................................68
Enable VLAN (KX-TGP550 only) ..............................................................................68
IP Phone (VLAN ID) (KX-TGP550 only) ...................................................................68
IP Phone (Priority) (KX-TGP550 only) ......................................................................69
PC (VLAN ID) (KX-TGP550 only) .............................................................................69
PC (Priority) (KX-TGP550 only) ................................................................................69
3.4.3 HTTP Client Settings ......................................................................................................70
3.4.3.1 HTTP Client Settings ...................................................................................................70
HTTP Version ...........................................................................................................70
HTTP User Agent ......................................................................................................70
3.4.3.2 Proxy Server Settings ..................................................................................................71
Enable Proxy .............................................................................................................71
Proxy Server Address ...............................................................................................71
Proxy Server Port ......................................................................................................71
3.4.4 Global Address Detection ...............................................................................................72
3.4.4.1 Global Address Detection ............................................................................................72
Detection Method ......................................................................................................72
Detection Interval ......................................................................................................72
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3.4.4.2 STUN Server ...............................................................................................................72
STUN Server Address ..............................................................................................72
STUN Server Port .....................................................................................................73
3.4.5 Static NAPT Settings ......................................................................................................73
3.4.5.1 Global IP Address ........................................................................................................74
Global IP Address .....................................................................................................74
3.4.5.2 Enable Global IP Address Usage per Line ..................................................................74
Line 1–Line 8 ............................................................................................................74
3.4.5.3 External RTP Port ........................................................................................................74
Channel 1–3 ..............................................................................................................74
3.5 System .............................................................................................................................75
3.5.1 Web Language ...............................................................................................................75
3.5.1.1 Web Language ............................................................................................................75
Language ..................................................................................................................75
3.5.2 Administrator Password .................................................................................................76
3.5.2.1 Change Administrator Password .................................................................................76
New Password ..........................................................................................................76
Confirm New Password ............................................................................................76
3.5.3 Change User Password .................................................................................................77
3.5.3.1 Change User Password ...............................................................................................77
New Password ..........................................................................................................77
Confirm New Password ............................................................................................77
3.5.4 Web Server Settings ......................................................................................................78
3.5.4.1 Web Server Settings ....................................................................................................78
Web Server Port .......................................................................................................78
Port Close Timer .......................................................................................................78
3.5.5 Time Adjust Settings ......................................................................................................79
3.5.5.1 Synchronization ...........................................................................................................79
Enable Synchronization by NTP ...............................................................................79
Synchronization Interval ............................................................................................79
3.5.5.2 Time Server .................................................................................................................80
NTP Server Address .................................................................................................80
3.5.5.3 Time Zone ...................................................................................................................80
Time Zone .................................................................................................................80
3.5.5.4 Daylight Saving Time (Summer Time) .........................................................................80
Enable DST (Enable Summer Time) ........................................................................80
DST Offset (Summer Time Offset) ............................................................................80
3.5.5.5 Start Day and Time of DST (Start Day and Time of Summer Time) ...........................81
Month ........................................................................................................................81
Day of Week .............................................................................................................81
Time ..........................................................................................................................82
3.5.5.6 End Day and Time of DST (End Day and Time of Summer Time) ..............................82
Month ........................................................................................................................82
Day of Week .............................................................................................................82
Time ..........................................................................................................................83
3.6 VoIP ..................................................................................................................................83
3.6.1 SIP Settings ....................................................................................................................83
3.6.1.1 SIP Setting ...................................................................................................................84
SIP User Agent .........................................................................................................84
3.6.1.2 Transport Protocol for SIP ...........................................................................................84
Transport Protocol ....................................................................................................84
3.6.2 SIP Settings [Line 1]–[Line 8] .........................................................................................85
3.6.2.1 Phone Number ............................................................................................................85
Phone Number ..........................................................................................................85
Line ID .......................................................................................................................86
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3.6.2.2 SIP Server ...................................................................................................................86
Registrar Server Address ..........................................................................................86
Registrar Server Port ................................................................................................86
Proxy Server Address ...............................................................................................86
Proxy Server Port ......................................................................................................86
Presence Server Address .........................................................................................87
Presence Server Port ................................................................................................87
3.6.2.3 Outbound Proxy Server ...............................................................................................87
Outbound Proxy Server Address ..............................................................................87
Outbound Proxy Server Port .....................................................................................87
3.6.2.4 SIP Service Domain ....................................................................................................88
Service Domain .........................................................................................................88
3.6.2.5 SIP Source Port ...........................................................................................................88
Source Port ...............................................................................................................88
3.6.2.6 SIP Authentication .......................................................................................................88
Authentication ID .......................................................................................................88
Authentication Password ..........................................................................................89
3.6.2.7 DNS .............................................................................................................................89
Enable DNS SRV lookup ..........................................................................................89
SRV lookup Prefix for UDP .......................................................................................89
SRV lookup Prefix for TCP .......................................................................................90
3.6.2.8 Timer Settings .............................................................................................................90
T1 Timer ....................................................................................................................90
T2 Timer ....................................................................................................................90
INVITE Retry Count ..................................................................................................90
Non-INVITE Retry Count ..........................................................................................91
3.6.2.9 Quality of Service (QoS) ..............................................................................................91
SIP Packet QoS (DSCP) ...........................................................................................91
3.6.2.10 SIP extensions .............................................................................................................92
Supports 100rel (RFC 3262) .....................................................................................92
Supports Session Timer (RFC 4028) ........................................................................92
3.6.2.11 Keep Alive ...................................................................................................................92
Keep Alive Interval ....................................................................................................92
3.6.2.12 Security ........................................................................................................................93
Enable SSAF (SIP Source Address Filter) ................................................................93
3.6.3 VoIP Settings ..................................................................................................................93
3.6.3.1 RTP Settings ...............................................................................................................93
RTP Packet Time ......................................................................................................93
Minimum RTP Port Number ......................................................................................94
Maximum RTP Port Number .....................................................................................94
3.6.4 VoIP Settings [Line 1]–[Line 8] .......................................................................................95
3.6.4.1 Quality of Service (QoS) ..............................................................................................95
RTP Packet QoS (DSCP) .........................................................................................95
3.6.4.2 Statistical Information ..................................................................................................96
RTCP Interval ...........................................................................................................96
3.6.4.3 Jitter Buffer ..................................................................................................................96
Maximum Delay ........................................................................................................96
Minimum Delay .........................................................................................................97
Initial Delay ...............................................................................................................97
3.6.4.4 DTMF ...........................................................................................................................97
DTMF Type ...............................................................................................................97
Telephone-event Payload Type ................................................................................98
3.6.4.5 Call Hold ......................................................................................................................98
Supports RFC 2543 (c=0.0.0.0) ................................................................................98
3.6.4.6 CODEC Settings ..........................................................................................................98
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First CODEC .............................................................................................................98
Second CODEC ........................................................................................................99
Third CODEC ............................................................................................................99
Fourth CODEC ........................................................................................................100
Fifth CODEC ...........................................................................................................100
3.7 Telephone ......................................................................................................................101
3.7.1 Multi Number Settings ..................................................................................................101
3.7.1.1 Grouping Handset/Handset selection for receiving calls ...........................................102
Line No. ...................................................................................................................102
Phone Number ........................................................................................................102
Handset No. ............................................................................................................103
Base (KX-TGP550 only) .........................................................................................103
3.7.1.2 Handset and Line No. selection for making calls .......................................................103
Handset No. ............................................................................................................103
Base (KX-TGP550 only) .........................................................................................103
Line No. ...................................................................................................................104
Default .....................................................................................................................104
3.7.2 Call Control ...................................................................................................................104
3.7.2.1 Call Control ................................................................................................................105
Send SUBSCRIBE to Voice Mail Server ................................................................105
Conference Server Address ...................................................................................105
Inter-digit Timeout ...................................................................................................105
3.7.2.2 Emergency Call Phone Numbers ..............................................................................106
1–5 ..........................................................................................................................106
3.7.2.3 Call Rejection Phone Numbers .................................................................................106
1–30 ........................................................................................................................106
3.7.3 Call Control [Line 1]–[Line 8] ........................................................................................107
3.7.3.1 Call Control ................................................................................................................107
Display Name ..........................................................................................................107
Enable Privacy Mode ..............................................................................................107
Voice Mail Access Number .....................................................................................108
Enable Shared Call .................................................................................................108
Unique ID of Shared Call ........................................................................................109
Synchronize Do Not Disturb and Call Forward .......................................................109
3.7.3.2 Dial Plan ....................................................................................................................109
Dial Plan ..................................................................................................................109
Call Even If Dial Plan Does Not Match ...................................................................110
3.7.3.3 Call Features .............................................................................................................110
Block Caller ID ........................................................................................................110
Block Anonymous Call ............................................................................................110
Do Not Disturb ........................................................................................................111
3.7.3.4 Call Forward ..............................................................................................................111
Unconditional (Enable Call Forward) ......................................................................111
Unconditional (Phone Number) ..............................................................................112
Busy (Enable Call Forward) ....................................................................................112
Busy (Phone Number) ............................................................................................113
No Answer (Enable Call Forward) ..........................................................................113
No Answer (Phone Number) ...................................................................................114
No Answer (Ring Count) .........................................................................................114
3.7.4 Tone Settings ...............................................................................................................115
3.7.4.1 Dial Tone ...................................................................................................................115
Tone Frequencies ...................................................................................................115
Tone Timings ..........................................................................................................115
3.7.4.2 Busy Tone .................................................................................................................116
Tone Frequencies ...................................................................................................116
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Tone Timings ..........................................................................................................116
3.7.4.3 Ringing Tone .............................................................................................................116
Tone Frequencies ...................................................................................................116
Tone Timings ..........................................................................................................117
3.7.4.4 Stutter Tone ...............................................................................................................117
Tone Frequencies ...................................................................................................117
Tone Timings ..........................................................................................................117
3.7.4.5 Reorder Tone ............................................................................................................117
Tone Frequencies ...................................................................................................117
Tone Timings ..........................................................................................................118
3.7.4.6 Howler Tone ..............................................................................................................118
Tone Frequencies ...................................................................................................118
Tone Timings ..........................................................................................................118
Start Time ...............................................................................................................118
3.7.5 Import Phonebook ........................................................................................................118
3.7.5.1 Import Phonebook .....................................................................................................119
Handset (or Base Unit) ...........................................................................................119
File Name ................................................................................................................119
3.7.6 Export Phonebook ........................................................................................................120
3.7.6.1 Export Phonebook .....................................................................................................120
Handset (or Base Unit) ...........................................................................................120
3.8 Maintenance ..................................................................................................................121
3.8.1 Firmware Maintenance .................................................................................................121
3.8.1.1 Firmware Maintenance ..............................................................................................121
Enable Firmware Update ........................................................................................121
Update Type ...........................................................................................................121
Firmware File URL ..................................................................................................122
3.8.2 Local Firmware Update ................................................................................................122
3.8.2.1 Local Firmware Update .............................................................................................122
Encryption ...............................................................................................................122
File Name ................................................................................................................123
3.8.3 Provisioning Maintenance ............................................................................................123
3.8.3.1 Provisioning Maintenance .........................................................................................123
Enable Provisioning ................................................................................................123
Standard File URL ..................................................................................................124
Product File URL .....................................................................................................124
Master File URL ......................................................................................................124
Cyclic Auto Resync .................................................................................................125
Resync Interval .......................................................................................................125
Header Value for Resync Event .............................................................................125
3.8.4 Reset to Defaults ..........................................................................................................125
3.8.5 Restart ..........................................................................................................................126
4 Configuration File Programming ........................................................127
4.1 Configuration File Parameter List ...............................................................................128
4.2 General Information on the Configuration Files ........................................................134
4.2.1 Configuration File Specifications ..................................................................................134
4.2.2 Configuration File Parameters ......................................................................................136
4.2.3 Characters Available for String Values .........................................................................136
4.3 System Settings ............................................................................................................137
4.3.1 Login Account Settings .................................................................................................137
ADMIN_ID .................................................................................................................137
ADMIN_PASS ...........................................................................................................137
USER_ID ...................................................................................................................138
USER_PASS .............................................................................................................138
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4.3.2 System Time Settings ..................................................................................................138
TIME_ZONE ..............................................................................................................138
DST_ENABLE ...........................................................................................................139
DST_OFFSET ...........................................................................................................139
DST_START_MONTH ...............................................................................................140
DST_START_ORDINAL_DAY ..................................................................................140
DST_START_DAY_OF_WEEK .................................................................................140
DST_START_TIME ...................................................................................................141
DST_STOP_MONTH ................................................................................................141
DST_STOP_ORDINAL_DAY ....................................................................................141
DST_STOP_DAY_OF_WEEK ...................................................................................141
DST_STOP_TIME .....................................................................................................142
4.3.3 Syslog Settings .............................................................................................................142
SYSLOG_EVENT_SIP ..............................................................................................142
SYSLOG_EVENT_CFG ............................................................................................143
SYSLOG_EVENT_VOIP ...........................................................................................143
SYSLOG_EVENT_TEL .............................................................................................143
SYSLOG_ADDR ........................................................................................................143
SYSLOG_PORT ........................................................................................................144
SYSLOG_RTPSMLY_INTVL_[1–8] ...........................................................................144
4.3.4 Firmware Update Settings ............................................................................................144
FIRM_UPGRADE_ENABLE ......................................................................................144
FIRM_VER_EUDECT ................................................................................................144
FIRM_VER_USDECT ................................................................................................145
FIRM_UPGRADE_AUTO ..........................................................................................145
FIRM_FILE_PATH .....................................................................................................145
4.3.5 Provisioning Settings ....................................................................................................146
OPTION66_ENABLE .................................................................................................146
OPTION66_REBOOT ................................................................................................147
PROVISION_ENABLE ..............................................................................................147
CFG_STANDARD_FILE_PATH ................................................................................147
CFG_PRODUCT_FILE_PATH ..................................................................................148
CFG_MASTER_FILE_PATH .....................................................................................149
CFG_FILE_KEY1 ......................................................................................................150
CFG_FILE_KEY2 ......................................................................................................151
CFG_FILE_KEY3 ......................................................................................................151
CFG_FILE_KEY_LENGTH ........................................................................................151
CFG_CYCLIC ............................................................................................................151
CFG_CYCLIC_INTVL ................................................................................................152
CFG_RTRY_INTVL ...................................................................................................152
CFG_RESYNC_TIME ...............................................................................................152
CFG_RESYNC_FROM_SIP ......................................................................................153
4.4 Network Settings ...........................................................................................................153
4.4.1 IP Settings ....................................................................................................................153
CONNECTION_TYPE ...............................................................................................153
HOST_NAME ............................................................................................................154
DHCP_DNS_ENABLE ...............................................................................................154
STATIC_IP_ADDRESS .............................................................................................154
STATIC_SUBNET .....................................................................................................155
STATIC_GATEWAY ..................................................................................................155
USER_DNS1_ADDR .................................................................................................156
USER_DNS2_ADDR .................................................................................................156
4.4.2 DNS Settings ................................................................................................................156
DNS_QRY_PRLL ......................................................................................................156
DNS_PRIORITY ........................................................................................................157
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DNS1_ADDR .............................................................................................................157
DNS2_ADDR .............................................................................................................157
4.4.3 Ethernet Port Settings ..................................................................................................158
VLAN_ENABLE (KX-TGP550 only) ...........................................................................158
VLAN_ID_IP_PHONE (KX-TGP550 only) .................................................................158
VLAN_PRI_IP_PHONE (KX-TGP550 only) ...............................................................158
VLAN_ID_PC (KX-TGP550 only) ..............................................................................159
VLAN_PRI_PC (KX-TGP550 only) ............................................................................159
4.4.4 HTTP Settings ..............................................................................................................159
HTTPD_PORTOPEN_AUTO ....................................................................................159
HTTP_VER ................................................................................................................160
HTTP_USER_AGENT ...............................................................................................160
HTTP_SSL_VERIFY .................................................................................................161
CFG_ROOT_CERTIFICATE_PATH ..........................................................................161
4.4.5 Time Adjust Settings ....................................................................................................162
NTP_ADDR ...............................................................................................................162
TIME_SYNC_INTVL ..................................................................................................162
TIME_QUERY_INTVL ...............................................................................................162
4.4.6 STUN Settings ..............................................................................................................162
STUN_SERV_ADDR .................................................................................................162
STUN_SERV_PORT .................................................................................................163
STUN_2NDSERV_ADDR ..........................................................................................163
STUN_2NDSERV_PORT ..........................................................................................163
4.4.7 Miscellaneous Network Settings ..................................................................................163
NW_SETTING_ENABLE ...........................................................................................163
CUSTOM_WEB_PAGE .............................................................................................164
4.5 Telephone Settings .......................................................................................................164
4.5.1 Multi Number Settings ..................................................................................................164
INCOMING_CALL_GROUP_[1–8] ............................................................................164
OUTGOING_CALL_LINE_HS[1–6] ...........................................................................165
OUTGOING_CALL_LINE_BS ...................................................................................165
DEFAULT_LINE_SELECT_HS[1–6] .........................................................................165
DEFAULT_LINE_SELECT_BS .................................................................................166
4.5.2 Call Control Settings .....................................................................................................166
CONFERENCE_SERVER_ADDRESS .....................................................................166
EMERGENCY_CALL[1–5] ........................................................................................167
FIRSTDIGIT_TIM .......................................................................................................167
INTDIGIT_TIM ...........................................................................................................167
VM_SUBSCRIBE_ENABLE ......................................................................................168
4.5.3 Tone Settings ...............................................................................................................168
DIAL_TONE_FRQ .....................................................................................................168
DIAL_TONE_TIMING ................................................................................................168
BUSY_TONE_FRQ ...................................................................................................169
BUSY_TONE_TIMING ..............................................................................................169
RINGING_TONE_FRQ ..............................................................................................169
RINGING_TONE_TIMING .........................................................................................170
STT_TONE_FRQ ......................................................................................................170
STT_TONE_TIMING .................................................................................................170
REORDER_TONE_FRQ ...........................................................................................170
REORDER_TONE_TIMING ......................................................................................171
HOWLER_TONE_FRQ .............................................................................................171
HOWLER_TONE_TIMING ........................................................................................171
HOWLER_START_TIME ..........................................................................................171
BELL_CORE_PATTERN1_TIMING ..........................................................................172
BELL_CORE_PATTERN2_TIMING ..........................................................................172
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BELL_CORE_PATTERN3_TIMING ..........................................................................172
BELL_CORE_PATTERN4_TIMING ..........................................................................172
BELL_CORE_PATTERN5_TIMING ..........................................................................172
4.6 VoIP Settings .................................................................................................................173
4.6.1 Codec Settings .............................................................................................................173
SDP_CODEC[0–4]_[1–8] ..........................................................................................173
SDP_CKRTE[0–4]_[1–8] ...........................................................................................173
SDP_PARAM[0–4]_[1–8] ..........................................................................................174
SDP_PTYPE[0–4]_[1–8] ...........................................................................................174
CODEC_G711_REQ .................................................................................................175
CODEC_G729_PARAM ............................................................................................175
4.6.2 RTP Settings ................................................................................................................175
TOS_RTP_[1–8] ........................................................................................................175
RTCP_INTVL_[1–8] ...................................................................................................177
MAX_DELAY_[1–8] ...................................................................................................177
MIN_DELAY_[1–8] ....................................................................................................177
NOM_DELAY_[1–8] ..................................................................................................178
RTP_PORT_MIN .......................................................................................................178
RTP_PORT_MAX ......................................................................................................178
RTP_PTIME ..............................................................................................................179
4.6.3 Miscellaneous VoIP Settings ........................................................................................179
OUTBANDDTMF_[1–8] .............................................................................................179
OUTBANDDTMF_VOL ..............................................................................................180
TELEVENT_PTYPE_[1–8] ........................................................................................180
RFC2543_HOLD_ENABLE_[1–8] .............................................................................180
4.7 Line Settings ..................................................................................................................181
4.7.1 Call Control Settings .....................................................................................................181
VM_NUMBER_[1–8] ..................................................................................................181
DIAL_PLAN_[1–8] .....................................................................................................181
DIAL_PLAN_NOT_MATCH_ENABLE_[1–8] .............................................................181
SHARED_CALL_ENABLE_[1–8] ..............................................................................182
SHARED_USER_ID_[1–8] ........................................................................................182
SYNCHRONIZATION_ENABLE_[1–8] ......................................................................183
PRIVACY_MODE_[1–8] ............................................................................................183
4.7.2 SIP Settings ..................................................................................................................184
SIP_USER_AGENT ..................................................................................................184
SIP_AUTHID_[1–8] ...................................................................................................184
SIP_PASS_[1–8] .......................................................................................................184
SIP_SRC_PORT_[1–8] .............................................................................................185
SIP_PRXY_ADDR_[1–8] ...........................................................................................185
SIP_PRXY_PORT_[1–8] ...........................................................................................185
SIP_RGSTR_ADDR_[1–8] ........................................................................................186
SIP_RGSTR_PORT_[1–8] ........................................................................................186
SIP_SVCDOMAIN_[1–8] ...........................................................................................186
REG_EXPIRE_TIME_[1–8] .......................................................................................186
REG_INTERVAL_RATE_[1–8] ..................................................................................187
SIP_SESSION_TIME_[1–8] ......................................................................................187
TOS_SIP_[1–8] .........................................................................................................187
SIP_2NDPROXY_ADDR_[1–8] .................................................................................189
SIP_2NDPROXY_PORT_[1–8] .................................................................................189
SIP_2NDRGSTR_ADDR_[1–8] .................................................................................189
SIP_2NDRGSTR_PORT_[1–8] .................................................................................190
SIP_TIMER_T1_[1–8] ...............................................................................................190
SIP_TIMER_T2_[1–8] ...............................................................................................190
INVITE_RTXN_[1–8] .................................................................................................191
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OTHER_RTXN_[1–8] ................................................................................................191
SIP_FOVR_NORSP_[1–8] ........................................................................................191
SIP_FOVR_MAX_[1–8] .............................................................................................191
SIP_DNSSRV_ENA_[1–8] ........................................................................................192
SIP_UDP_SRV_PREFIX_[1–8] .................................................................................192
SIP_TCP_SRV_PREFIX_[1–8] .................................................................................193
SIP_100REL_ENABLE_[1–8] ....................................................................................193
SIP_18X_RTX_INTVL_[1–8] .....................................................................................193
SIP_PRSNC_ADDR_[1–8] ........................................................................................194
SIP_PRSNC_PORT_[1–8] ........................................................................................194
SIP_2NDPRSNC_ADDR_[1–8] .................................................................................194
SIP_2NDPRSNC_PORT_[1–8] .................................................................................194
USE_DEL_REG_OPEN_[1–8] ..................................................................................195
USE_DEL_REG_CLOSE_[1–8] ................................................................................195
PORT_PUNCH_INTVL_[1–8] ....................................................................................195
SIP_SUBS_EXPIRE_[1–8] ........................................................................................196
SUB_RTX_INTVL_[1–8] ............................................................................................196
REG_RTX_INTVL_[1–8] ...........................................................................................196
SIP_P_PREFERRED_ID_[1–8] .................................................................................197
SIP_PRIVACY_[1–8] .................................................................................................197
ADD_USER_PHONE_[1–8] ......................................................................................197
SDP_USER_ID_[1–8] ................................................................................................197
SUB_INTERVAL_RATE_[1–8] ..................................................................................198
SIP_OUTPROXY_ADDR_[1–8] ................................................................................198
SIP_OUTPROXY_PORT_[1–8] .................................................................................198
SIP_TRANSPORT_[1–8] ...........................................................................................199
SIP_ANM_DISPNAME_[1–8] ....................................................................................199
SIP_ANM_USERNAME_[1–8] ..................................................................................199
SIP_ANM_HOSTNAME_[1–8] ..................................................................................200
SIP_DETECT_SSAF_[1–8] .......................................................................................200
SIP_RCV_DET_HEADER_[1–8] ...............................................................................200
SIP_CONTACT_ON_ACK_[1–8] ...............................................................................201
PHONE_NUMBER_[1–8] ..........................................................................................201
LINE_ID_[1–8] ...........................................................................................................201
DISPLAY_NAME_[1–8] .............................................................................................202
INTERNATIONAL_ACCESS_CODE .........................................................................202
5 Useful Telephone Functions ...............................................................203
5.1 Line Settings for Base Unit and Handset ....................................................................204
5.1.1 Multi Number Settings ..................................................................................................204
5.2 Phonebook Import and Export .....................................................................................205
5.2.1 Import/Export Operation ...............................................................................................208
5.2.2 Editing with Microsoft Excel ..........................................................................................209
5.2.3 Exporting Data from Microsoft Outlook ........................................................................211
5.3 Dial Plan .........................................................................................................................211
5.3.1 Dial Plan Settings .........................................................................................................212
6 Firmware Update ..................................................................................217
6.1 Firmware Server Setup .................................................................................................218
6.2 Firmware Update Settings ............................................................................................218
6.3 Executing Firmware Update .........................................................................................219
6.4 Local Firmware Update .................................................................................................219
7 Troubleshooting ...................................................................................221
7.1 Troubleshooting ............................................................................................................222
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8 Configuration File Examples ...............................................................229
8.1 Simplified Example of the Configuration File .............................................................230
8.2 Comprehensive Example of the Configuration File ...................................................231
8.2.1 Codec Settings for G729A only ....................................................................................238
8.3 Example with Incorrect Descriptions ..........................................................................240
9 Open Source Software .........................................................................243
10 Appendix ...............................................................................................251
10.1 Revision History ............................................................................................................252
10.1.1 KX-TGP500/KX-TGP550 Software File Version 12.04/22.04 or later ..........................252
10.1.2 KX-TGP500/KX-TGP550 Software File Version 12.06/22.06 or later ..........................252
10.1.3 KX-TGP500/KX-TGP550 Software File Version 12.10/22.10 or later ..........................252
Index............................................................................................................253
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Section 1
Initial Setup
This section provides an overview of the setup
procedures for the unit.
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1.1 Setup
1.1.1 Factory Defaults
Many of the settings for this unit have been configured before the unit ships.
Where possible, these settings are configured with the optimum or most common values for the setting. For
example, the port number of the SIP (Session Initiation Protocol) server is set to "5060".
However, many of the settings, such as the address of the SIP server or the phone number, have not been
pre-configured, and they must be modified depending on the usage environment. If the port number of the SIP
server is not "5060", the value of this setting must be changed.
This unit thus will not function properly using only the factory default settings. The settings for each feature
must be configured according to the environment in which the unit is used.
1.1.2 Language Selection for the Unit
You can change the language used on the LCD. Because the language settings for the LCD of the base unit
and handsets are not synchronized, you must set the languages individually for the base unit and each handset.
In addition, various settings can be configured by using the Web user interface on a PC connected on the same
network (® see Section 3 Web User Interface Programming). You can select the language for the Web
user interface. You must set the language setting for the Web user interface separately from that of the base
unit and handsets.
The available languages may differ depending on the country/area of use.
Note
•To select the display language for the base unit or handsets, refer to the User Guide on the Panasonic
Web site (® see Introduction).
•To select the display language for the Web user interface, see 3.5.1 Web Language.
1.1.3 Basic Network Setup
This section describes the basic network settings that you must configure before you can use the unit on your
network.
You must configure the following network settings:
•TCP/IP settings (DHCP [Dynamic Host Configuration Protocol] or static IP address assignment)
•DNS server settings
TCP/IP Settings (DHCP or Static IP Address Assignment)
A unique IP address must be assigned to the unit so that it can communicate on the network. How you assign
an IP address depends on your network environment. This unit supports the following 2 methods for assigning
an IP address:
Obtaining an IP Address Automatically from a DHCP Server
You can configure the unit to automatically obtain its IP address when it starts up from a DHCP server running
on your network. With this method, the system can efficiently manage a limited number of IP addresses. Note
that the IP address assigned to the unit may vary every time the unit is started up.
For details about the DHCP server, consult your network administrator.
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1.1.3 Basic Network Setup

Using a Static IP Address Specified by Your Network Administrator
If IP addresses for network devices are specified individually by your network administrator, you will need to
manually configure settings such as the IP address, subnet mask, default gateway, and DNS servers from
either the base unit or one of the handsets.
For details about the required network settings, consult your network administrator.
DNS Server Settings
You can configure the unit to use 2 DNS servers: a primary DNS server and a secondary DNS server. If you
set both DNS servers, the primary DNS server receives priority over the secondary DNS server. If the primary
DNS server returns no reply, the secondary DNS server will be used.
For details about configuring the DNS server settings using the base unit and handsets, or using the Web user
interface, see Configuring the Network Settings of the Unit in this section.
DNS Priority Using Configuration File
The setting for DNS server(s) may be configured using the configuration files by your phone system dealer
(® see "DNS1_ADDR" and "DNS2_ADDR" in 4.4.2 DNS Settings).
•If the DNS server addresses specified in the configuration file (® see "DNS_PRIORITY" in 4.4.2 DNS
Settings) are given priority, the unit first sends its requests to those DNS servers. If a match is not found,
the unit then sends its request to the DNS servers that were specified by the DHCP server, or the primary/
secondary DNS servers that were specified on the unit or via the Web user interface.
•If the DNS servers that were specified by the DHCP server, or the primary/secondary DNS servers that
were specified on the unit or via the Web user interface are given priority, the unit first sends its requests
to those DNS servers. If a match is not found, the unit then sends its request to the DNS servers that were
specified using the configuration file.
Configuring the Network Settings of the Unit
The following procedures explain how to change the network settings via each interface.
For details about the individual network settings that can be configured via the base unit and handsets, or using
the Web user interface, refer to the Quick Guide on the Panasonic Web site (® see Introduction) or see
3.4.1 Basic Network Settings.
Configuring Settings from the Base Unit (KX-TGP550 only)/Handset
To configure network settings automatically
In cases when buttons/soft key icons are shown in English alphabet
1. Base unit: [MENU] (middle soft key) ® [#][5][0][0]
Handset: [MENU] (center of joystick) ® [#][5][0][0]
2. [ ]/[ ]: Select "On" for DHCP ® [SAVE]
3. [ ]/[ ]: Select "Automatic" for DNS ® [SAVE]
•Select "Manual" to enter the addresses for DNS1 (primary DNS server) and, if necessary, DNS2
(secondary DNS server) manually ® [SAVE]
4. Base unit: [EXIT]
Handset: [OFF]
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1.1.3 Basic Network Setup

In cases when buttons/soft key icons are shown in symbols/pictures
1. Base unit: (middle soft key) ® [#][5][0][0]
Handset: (center of joystick) ® [#][5][0][0]
2. [ ]/[ ]: Select "On" for DHCP ®
3. [ ]/[ ]: Select "Automatic" for DNS ®
•Select "Manual" to enter the addresses for DNS1 (primary DNS server) and, if necessary, DNS2
(secondary DNS server) manually ®
4. Base unit: [ ]
Handset: [ ]
To configure network settings manually
In cases when buttons/soft key icons are shown in English alphabet
1. Base unit: [MENU] (middle soft key) ® [#][5][0][0]
Handset: [MENU] (center of joystick) ® [#][5][0][0]
2. [ ]/[ ]: Select "Off" for DHCP ® [SAVE]
3. Base unit: [EXIT]
Handset: [OFF]
4. Base unit: [MENU] (middle soft key) ® [#][5][0][1]
Handset: [MENU] (center of joystick) ® [#][5][0][1]
5. [ ]/[ ]: Enter the IP address, subnet mask, default gateway, DNS1 (primary DNS server), and, if
necessary, DNS2 (secondary DNS server) ® [SAVE]
6. Base unit: [EXIT]
Handset: [OFF]
In cases when buttons/soft key icons are shown in symbols/pictures
1. Base unit: (middle soft key) ® [#][5][0][0]
Handset: (center of joystick) ® [#][5][0][0]
2. [ ]/[ ]: Select "Off" for DHCP ®
3. Base unit: [ ]
Handset: []
4. Base unit: (middle soft key) ® [#][5][0][1]
Handset: (center of joystick) ® [#][5][0][1]
5. [ ]/[ ]: Enter the IP address, subnet mask, default gateway, DNS1 (primary DNS server), and, if
necessary, DNS2 (secondary DNS server) ®
6. Base unit: [ ]
Handset: [ ]
Configuring Settings from the Web User Interface
To configure network settings automatically
1. Click the [Network] tab, and then click [Basic Network Settings].
2. Select [DHCP] for [Connection Mode].
3. Enter a host name in [Host Name].
4. Select [Receive DNS server address automatically] for [Domain Name Server].
•Select [Use the following settings] for [Domain Name Server] to enter the address for primary and
secondary DNS servers manually.
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To configure network settings manually
1. Click the [Network] tab, and then click [Basic Network Settings].
2. Select [Static] for [Connection Mode].
3. Enter an IP address in [Static IP Address].
4. Enter the subnet mask in [Subnet Mask].
5. Enter a default gateway address in [Default Gateway].
6. Enter the address for the primary DNS server in [DNS1].
7. If necessary, enter the address for the secondary DNS server in [DNS2].
Note
•If your phone system dealer does not allow you these settings, you cannot change them even though
the unit shows the setting menu. Contact your phone system dealer for further information.
•If you select "On" for DHCP on the unit, or you select [DHCP] for [Connection Mode] in the Web user
interface, all the settings concerning static connection will be ignored, even if they have been specified.
•If you select "On" for DHCP and "Automatic" for DNS on the unit, or you select [DHCP] for
[Connection Mode] and [Receive DNS server address automatically] for [Domain Name
Server] in the Web user interface, the DNS server settings (DNS1 and DNS2) will be ignored, even if
they have been specified.
1.1.4 Overview of Programming
You can specify various settings beforehand by creating configuration files. This is called "pre-provisioning".
Once you have created the configuration files, which contain the pre-configured settings, the unit can then
download the files from a server on the Internet and configure its own settings. This is called "provisioning".
In addition, you can also configure the settings manually. To configure them manually, use the Web user
interface on a PC that is connected to the same network as the unit (Web user interface programming), or
perform setting operations on the unit (phone user interface programming).
1.1.5 Pre-provisioning
1.1.5.1 What is Pre-provisioning?
To perform pre-provisioning, you must set the IP address of a TFTP server to the DHCP server option 66 so
that the unit can acquire the TFTP server address. When the unit starts up and no configuration has been
applied, it will automatically acquire the address of the TFTP server and download the configuration file.
For details about the configuration file, see 1.1.6.3 Configuration File.
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1.1.5 Pre-provisioning

For details about the settings that can be configured with the configuration files and how to specify the settings,
see Section 4 Configuration File Programming.
Preset
Factory defaults
Factory
Factory defaults
Pre-provisioning
Phone system dealer
Pre-provisioning data
Pre-provisioning can aid the installation process by allowing phone system dealers to configure beforehand
the minimum settings required to operate the unit.
For example, phone system dealers can store on the TFTP server a configuration file that contains only the
URL of a server where another configuration file is stored. This second configuration file contains settings
configured specifically for the usage environment of the user. The user will be able to start using the unit by
just connecting it to the network.
Pre-provisioning is performed only once after the unit has been shipped. Once any configuration (such as
pre-provisioning, provisioning, or Web user interface programming) has been applied, pre-provisioning will not
be performed again.
Note that the settings configured by pre-provisioning cannot be restored once it has been performed. If you
want to restore them, consult your phone system dealer.
Although pre-provisioning is often used to specify the location of the configuration files for provisioning, you
can configure any of the settings through pre-provisioning. The unit can be made fully operational by configuring
settings through pre-provisioning.
1.1.5.2 Pre-provisioning when Setting Static IP Addresses
To perform pre-provisioning, the unit needs to acquire the TFTP server address from option 66 on a DHCP
server. Therefore, pre-provisioning cannot be performed if you use static IP addressing on your network. If you
use static IP addressing and want to perform pre-provisioning, construct a small, separate network and connect
a DHCP and TFTP server to that network.
In addition, if option 66 of the DHCP server cannot be set, or if you are unauthorized to change this setting,
perform pre-provisioning on the separate network, and then connect the unit to the actual network.
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1.1.5 Pre-provisioning