Panasonic KX-TGP500 User manual

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DOT (Digital Office Technology) ™
PANASONIC
KX-TGP500 IP Cordless Phone System
KX-TPA50 Cordless Handset
QUICK START GUIDE

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LET’S GET THIS SHOW ON THE ROAD
This guide will help you get connected as quickly and as easily as
possible. It’ll guide you through setup and run through all the extra
features that are included.
MENTORING
Your first hour is on us.
After installation, we can schedule a one hour over the phone mentoring session
at your convenience at no additional cost. We’ll show you how to use and make
the most of your service including:
•IP Phone feature
•Applications to manage your service and call settings effectively
•Virtual Receptionist (if applicable)
•Voice2Email
Alternatively, you can benefit further from a two hour on-site session (available in
metro areas only) for a fee of $165. Additional sessions are available, charges
apply.
See back cover for booking details.
To find out more contact our support team at telstra.com/dot/support or call
1300 723 572 (9am-5pm, Mon-Fri).

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WHAT’S
INSIDE
03 Let’s get started
0X Getting connected
0X Using your Phonebook
0X Using your MessageBank
0X Basic Call Features
0X Problem Solving

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LET’S GET
STARTED
Your package contains the following:
•Panasonic KX-TGP500 Base Unit
•Panasonic KX-TPA50 Cordless Phone
•This Quick Start Guide
•Batteries
•X2 AC Adapters
•Manufacturer Warranty Card

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HANDSET
ICONS
Anonymous Call
Battery Level
Block Anonymous Call
Blocked Call
Call Forward
Do Not Disturb
Scroll Down
Scroll Up
Phone Number in Use
Initial Settings
Intercom
IP Services
Line Status
Line Available
Line in Use
Line Number
New Voice Mail
In Range
Out of Range
Phonebook
Receiver
Redial
Ringer Off
Ringer Setting
Speaker Phone

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YOUR
BASE UNIT
STATUS INDICATORS
Solid Green
Line is registered
Flashing Green
Waiting to pair phones
Solid Amber
Connected to network, but not
registered
Flashing Amber
Waiting device authentication
Cycle Red / Amber / Green
Restarting
Off
No network connection
FUNCTIONS OF THE BASE UNIT
ALL –Phone
Locator Button
Initiate pairing of
cordless phones to
the base unit
Press and hold button for 4 seconds
before proceeding to pair cordless
phones to base.
The status indicator will flash red for
~60 seconds.
Internet Port
Connects to router
This port connects the device to the
network.
Connect the base unit and router
with an Ethernet cable (included).
Power Port
(DC8.5V)
Connects to power
supply
Connect to a power supply using the
power adapter (included).
Restart
Disconnect and reconnect for local
restart.

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YOUR
CORDLESS PHONE

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GETTING
CONNECTED
If you are only setting up an additional handset, skip steps 1 and 3.
1. Set up Base Unit
•Connect the Ethernet cable (included) to your base unit and to the Ethernet
port located on the back of your DOT router.
•Connect the AC adapter to the base unit and a power socket. Ensure the
adapter is securely plugged in.
•The status indicator will flash and cycle between red, amber and green.
•The status indicator will turn solid amber when the base unit set up is
complete.

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2. Set up Cordless Phone
•Connect the AC adapter to the charger and power socket.
•Insert the batteries (included) into the back of the cordless phone.
•Complete the charging cycle by replacing the cordless phone in the charger
and charge for 6 hours.
You can complete the charging cycle at the end of the set up.
Please note: Use only Ni-MH batteries AAA (R03) size. Do not use Alkaline /
Manganese / Ni-Cd batteries. Confirm correct polarities.

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3. Activate your DOT Service
•Select Menu > IP Service > Call Features > Settings > Authentication
•Select ID and enter details, then select Save. You will hear a 2 second beep if
successfully saved.
•To type, use the keypad. Select ABC to toggle between letters and
numbered keypad.
•Enter the password and select Save. You will hear a 2 second beep if
successfully saved.
•Press OFF to complete the activation process. The status indicator flash red,
amber then remains solid green when the set up is complete.
Important: Refer to your DOT Configuration Summary for the User ID and
Password for the device type: TGP500. Additional KX-TPA50 cordless phones do
not require IDs and Passwords –these are displayed in the Configuration
Summary as NULL.
If you are unable to connect successfully, check that you have entered the
cored ID and Password by repeating the above steps to re-enter your details.
Restart by disconnecting and reconnecting the base unit from the power supply.

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4. Pair a phone to the base unit
•Select MENU, followed by #.
•Press and hold the ALL button located on the side of the Base Unit for at least
4 seconds, until the status indicator flashes red.
•Select OK on the phone and wait until the message “Enter Base PIN” is
displayed.
•Enter the Base Unit PIN 0000.
•Select OK and wait until a long beep sounds.
•Once successfully connected, the status indicator on the Base Unit will flash a
solid green and a number will be displayed on the phone (next to the battery
level).
By default, the first handset connected is set to number 1.
Additional handsets connected will be numbered sequentially. To renumber or rename
your handsets, follow the instructions on the next page.
You can connect up to 6 cordless phones to each Base Unit.
Please note: If you are connecting a new phone line –you will need to register it
by restarting the Base Unit. Disconnect and reconnect the Base Unit from the
power socket.

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Each handset can be assigned a unique name / number that will be displayed
on the screen. Identifying your cordless phones will enable you to easily transfer
calls internally (between phones connected to the same Base Unit).
5. Add a name / number to each cordless phone
•Select MENU > Initial Settings > Handset name > Enter Name, then press OK.
•Enter the required handset name and press OK.
•You can choose to display the handset name or not by selecting standby
display ON / OFF.
•

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Each phone registered to the Base Unit will be connected to all the phone
numbers. Press the LINE button on each phone to display all the phone numbers
accessible for each cordless phone.
6. Set up phones to start making calls
Assign / Un-assign an incoming call number to a phone:
•Select MENU > IP Service > Call Features > Settings > Incoming Call.
•Select LINE on the cordless phone to view the available phone numbers.
•Phone numbers marked with a “*” are assigned as incoming numbers to the
handset.
•Select the desired phone lines to assign / un-assign for incoming calls.
•Select Yes to assign incoming calls to the phone. This phone will ring on
incoming calls to the selected phone number.
•Select No to un-assign the incoming number.
Repeat these steps on each cordless phone.
Assign / Un-assign an outgoing call number to a phone:
•Select MENU > IP Service > Call Features > Settings > Outgoing Call > Default.
•Select LINE 1 –4 or LINE 5 –8 to view phone numbers.
•Select the desired phone line to assign / un-assign for outgoing calls.
•Select Yes to assign outgoing calls to the phone.
•If assigned, calls from this handset will display the selected phone line.
Repeat these steps on each cordless phone.
Please note: If you are unable to make a call (“invalid”), check that “Line 1 – 4 /
Line 5 –8 are marked with * to ensure lines are available for outgoing calls.

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USING YOUR
PHONEBOOK
Save a contact or number to the Phonebook
•Select MENU > Phonebook > Add.
•Using the keypad, enter the contact name and select OK.
•Enter the phone number and select OK.
•Select SAVE to complete, then select OFF to return to the home screen.
Save a number / edit a contact from Missed Calls list
•Select CIS and scroll to view Missed Calls.
•Scroll to the desired contact or number, and select MENU.
•Select Add Phonebook.
•Select the contact name / number to save / edit details, then select OK.
•When done editing, select Save.
Save a number / edit a contact from Redial list
•Press REDIAL and scroll to view Dialled calls.
•Scroll to the desired contact or number and select MENU.
•Select Add Phonebook.
•Select the contact name or number to enter / edit details then select OK.
•When done editing, select Save.

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Export the Microsoft Outlook address book data
•In Microsoft Outlook, select File > Import and Export.
•Select Export to a file > Next.
•Select Tab Separated Values (Windows) > Next.
•Select Contacts > Next.
•Select Browse.
•Select a folder and enter the file name to export the data to.
•Select OK.
•On the Export to a File window, select Next.
•Select Map Custom Fields.
•Clear all items in the To list by selecting Clear Map.
•Drag selections in the From (First Name, Last Name and Business Phone) to the
To list.
•Select OK.
•Open Microsoft Excel.
•Click Office Button > Open.
Please note: Make sure to open a TSV file in this procedure. Changing the
extension of a TSV file to “.csv” may cause the character encoding of the file to
be distorted.

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•Select All Files to browse the file types > Select the exported Phonebook data
file > Select Open.
•On the Text Import Wizard –Step 1 of 3: Select Next.

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•On the Text Import Wizard –Step 2 of 3: Under ‘Delimiters’, Select Tab > Select
Next.
•On the Text Import Wizard –Step 3 of 3: Select all columns in Data preview >
Under Column data format, Select Text > Select Finish.
The TSV file will be opened.
Please note: Phone numbers must be formatted to text type. Otherwise, a “0” at
the beginning of a phone number might disappear when data is exported.

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•Click Office Button > Save As.
•Save the file as Unicode Text.
•A message warning you about file compatibility will be displayed > Select
Yes.
Now you are ready to import the contact list to the phone.

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Import the contact list to each phone
•On the phone, select MENU > IP Service.
•Select Network Settings > Embedded Web.
•Select On.
•There will be a long beep and you will be returned to the previous Menu.
•Select IP Settings to display the Base Unit IP Address.
•Open an internet browser page on your PC
•Type the Base Unit IP Address in the address bar and press Enter.
•When prompted, enter the following details:
User name –Admin
Password –Telstra
•Press Enter.
•The following page will be displayed
Please note: You need to be connected to the network via a recommended
DOT router.
Troubleshooting: If you are unable to get to the page (as shown), repeat the
following steps to ensure Embedded Web is switched ON.
•On the phone, select MENU > IP Service.
•Select Network Settings > Embedded Web
•Select ON.

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•Select Telephone (this is the tab at the top of the page).
•Select Import Phonebook (this is the tab on the left column of the page).
•Select the Phone Name / Number for the handset you would like to import the
phonebook to.