Panasonic WH-SHF09D3E5 User manual

© Panasonic Appliances Air-Conditioning (M) Sdn. Bhd. 2012.
Unauthorized copying and distribution is a violation of law.
Order No. PHAAM1201104C2
Indoor Unit Outdoor Unit
WH-SHF09D3E5
WH-SHF12D6E5
WH-UH09DE5
WH-UH12DE5
PRECAUTION OF LOW TEMPERATURE
In order to avoid frostbite, be assured of no refrigerant leakage during the installation or repairing of refrigerant circuit.
WARNING
This service information is designed for experienced repair technicians only and is not designed for use by the general public.
It does not contain warnings or cautions to advise non-technical individuals of potential dangers in attempting to service a product.
Products powered by electricity should be serviced or repaired only by experienced professional technicians. Any attempt to
service or repair the product or products dealt with in this service information by anyone else could result in serious injury or death.

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TABLE OF CONTENTS
PAGE PAGE
1. Safety Precautions .............................................3
2. Specifications .....................................................5
2.1 WH-SHF09D3E5 WH-UH09DE5 ..................5
2.2 WH-SHF12D6E5 WH-UH12DE5 ..................7
3. Features...............................................................9
4. Location of Controls and Components..........10
4.1 Indoor Unit ...................................................10
4.2 Outdoor Unit.................................................15
5. Dimensions .......................................................16
5.1 Indoor Unit ...................................................16
5.2 Outdoor Unit.................................................17
6. Refrigeration and Water Cycle Diagram ........18
7. Block Diagram ..................................................20
8. Wiring Connection Diagram ............................21
8.1 Indoor Unit ...................................................21
8.2 Outdoor Unit.................................................23
9. Electronic Circuit Diagram ..............................24
9.1 Indoor Unit ...................................................24
9.2 Outdoor Unit.................................................26
10. Printed Circuit Board .......................................27
10.1 Indoor Unit ...................................................27
10.2 Outdoor Unit.................................................29
11. Installation Instruction.....................................31
11.1 Select the Best Location ..............................31
11.2 Indoor/Outdoor Unit Installation Diagram ....31
11.3 Indoor Unit ...................................................32
11.4 Outdoor Unit.................................................37
12. Operation and Control .....................................40
12.1 Basic Function .............................................40
12.2 Water Pump .................................................46
12.3 Pump Down Operation ................................47
12.4 Flow Switch..................................................47
12.5 Force Heater Mode Operation .....................47
12.6 Indoor Unit Safety ........................................48
12.7 Auto Restart Control ....................................48
12.8 Indication Panel ...........................................48
12.9 Indoor Back-Up Heater Control ...................49
12.10Tank Booster Heater Control .......................50
12.11Three Way Valve Control.............................50
12.12Sterillization Mode........................................50
12.13Quiet Operation............................................51
12.14Solar Operation (Optional)...........................51
12.15External Room Thermostat Control
(Optional) .....................................................54
13. Protection Control............................................55
13.1 Protection Control for All Operations ...........55
13.2 Protection Control for Heating Operation ....57
14. Servicing Mode.................................................58
14.1 How to Take Out Front Plate ...................... 58
14.2 How to Take Out Side Cabinet ................... 58
14.3 Test Run ..................................................... 58
14.4 Proper Pump Down Procedure................... 58
14.5 How to Adjust Water Flow Rate.................. 59
14.6 Expansion Vessel Pre Pressure
Checking ..................................................... 59
15. Maintenance Guide.......................................... 60
16. Troubleshooting Guide................................... 62
16.1 Refrigeration Cycle System ........................ 62
16.2 Relationship between the Condition of the
Air-to-Water Heatpump Indoor and Outdoor
Units and Pressure and Electric Current .... 63
16.3 Breakdown Self Diagnosis Function ........... 64
16.4 Error Codes Table....................................... 65
16.5 Self-diagnosis Method ................................ 67
17. Disassembly and Assembly Instructions ... 101
17.1 To Remove Front Plate............................. 101
17.2 To Remove Cabinet Side Plate ................ 101
17.3 To Remove Pressure Gauge .................... 102
17.4 To Remove Control Panel ........................ 102
17.5 To Remove RCCB/ELCB.......................... 103
17.6 To Remove Transformer and Electronic
Controller Board........................................ 103
17.7 To Remove Air Purge Valve,
Pressure Relief Valve, Flow Switch,
Water Pump and Bottle Complete ............ 104
18. Technical Data ............................................... 106
18.1 Heating Capacity Table............................. 106
18.2 Heating Capacity at Different Piping
Length ....................................................... 107
18.3 Hydraulic Pump Performance................... 107
18.4 Usage Limitation ....................................... 107
19. Exploded View and Replacement Parts
List .................................................................. 108
19.1 WH-SHF09D3E5 WH-SHF12D6E5 ......... 108
19.2 WH-UH09DE5 WH-UH12DE5 ................. 110

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CAUTION
WARNING
WARNING
1. Safety Precautions
Read the following “SAFETY PRECAUTIONS” carefully before perform any servicing.
Electrical work must be installed or serviced by a licensed electrician. Be sure to use the correct rating and main
circuit for the model installed.
The caution items stated here must be followed because these important contents are related to safety. The
meaning of each indication used is as below. Incorrect installation or servicing due to ignoring of the instruction
will cause harm or damage, and the seriousness is classified by the following indications.
This indication shows the possibility of causing death or serious injury.
This indication shows the possibility of causing injury or damage to properties.
The items to be followed are classified by the symbols:
Carry out test run to confirm that no abnormality occurs after the servicing. Then, explain to user the operation,
care and maintenance as stated in instructions. Please remind the customer to keep the operating instructions for
future reference.
1. Do not modify the machine, part or material during repairing service.
2. If wiring unit is supplied as repairing part, do not repair or connect the wire even partial wire break. Exchange the whole wiring unit.
3. Do not wrench the fasten terminal. Pull it out or insert it straightly.
4. Do not install outdoor unit near handrail of veranda. When installing outdoor unit at veranda of high rise building, child may climb up to
outdoor unit and cross over the handrail and causing accident.
5. Do not use unspecified cord, modified cord, joint cord or extension cord for power supply cord. Do not share the single outlet with other
electrical appliances. Poor contact, poor insulation or over current will cause electrical shock or fire.
6. Do not tie up the power supply cord into a bundle by band. Abnormal temperature rise on power supply cord may happen.
7. Do not insert your fingers or other objects into the unit, high speed rotating fan may cause injury.
8. Do not sit or step on the unit, you may fall down accidentally.
9. Keep plastic bag (packaging material) away from small children, it may cling to nose and mouth and prevent breathing.
10. Do not use pipe wrench to install refrigerant piping. It might deform the piping and cause the unit to malfunction.
11. Do not purchase unauthorized electrical parts for installation, service, maintenance and etc.. They might cause electrical shock or fire.
12. Do not modify the wiring of indoor/outdoor unit for installation of other components (i.e. heater, etc). Overloaded wiring or wire
connection points may cause electrical shock or fire.
13. Do not add or replace refrigerant other than specified type. It may cause product damage, burst and injury etc.
14. For electrical work, follow local wiring standard, regulation and this installation instruction. An independent circuit and single outlet must be
used. If electrical circuit capacity is not enough or defect found in electrical work, it will cause electrical shock or fire.
15. For water circuit installation work, follow to relevant European and national regulations (including EN61770) and local plumbing and building
regulation codes.
16. Engage dealer or specialist for installation or servicing. If the installation or servicing done by the user is defective, it will cause water leakage,
electrical shock or fire.
17. This is a R407C model, when connecting the piping, do not use any existing (R22) pipes and flare nuts. Using such same may cause
abnormally high pressure in the refrigeration cycle (piping), and possibly result in explosion and injury. Use only R407C refrigerant.
Thickness or copper pipes used with R407C must be 0.8 mm or more. Never use copper pipes thinner than 0.8 mm.
It is desirable that the amount of residual oil is less than 40 mg/10 m.
18. When install or relocate Air to Water Heatpump indoor/outdoor unit, do not let any substance other than the specified refrigerant, eg. air etc
mix into refrigerant cycle (piping). Mixing of air etc. will cause abnormal high pressure in refrigeration cycle and result in explosion, injury etc.
This symbol denotes item that is PROHIBITED from doing.

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CAUTION
19. Install according to this installation instructions strictly. If installation is defective, it will cause water leakage, electrical shock or fire.
20. Install at a strong and firm location which is able to withstand the set’s weight. If the strength is not enough or installation is not properly done,
the set will drop and cause injury.
21. Do not use joint cable for indoor/outdoor connection cable. Use specified indoor/outdoor connection cable, refer to instruction CONNECT
THE CABLE TO THE INDOOR UNIT and connect tightly for indoor/outdoor connection. Clamp the cable so that no external force will be acted
on the terminal. If connection or fixing is not perfect, it will cause heat up or fi re at the connection.
22. This equipment is strongly recommended to be installed with Residual Current Device (RCD) on-site according to the respective national
wiring rules or country-specific safety measures in terms of residual current.
23. During installation, install the refrigerant piping properly before run the compressor. Operation of compressor without fixing refrigeration piping
and valves at opened condition will cause suck-in of air, abnormal high pressure in refrigeration cycle and result in explosion, injury etc.
24. During pump down operation, stop the compressor before remove the refrigeration piping. Removal of refrigerant piping while compressor is
operating and valves are opened will cause suck-in of air, abnormal high pressure in refrigerant cycle and result in explosion, injury etc.
25. Tighten the flare nut with torque wrench according to specified method. If the flare nut is over tightened, after a long period, the flare may
break and cause refrigerant gas leakage.
26. After completion of installation, confirm there is no leakage of refrigerant gas. It may generate toxic gas when the refrigerant contacts with fire.
27. Ventilate the room if there is refrigerant gas leakage during operation. Extinguish all fire sources if present. It may cause toxic gas when the
refrigerant contacts with fire.
28. Only use the supplied or specified installation or servicing parts, else, it may cause unit vibrate loose, water leakage, electrical shock or fire.
29. The unit is only for use in a closed water system. Utilization in an open water circuit may lead to excessive corrosion of water piping and risk of
incubating bacteria colonies, particularly Legionella, in water.
30. If there is any doubt about the installation procedure or operation, always contact the authorized dealer for advice and information.
31. Select a location where in case of water leakage, the leakage will not cause damage to other properties.
32. When installing electrical equipment at wooden building of metal lath or wire lath, in accordance with electrical facility standard, no electrical
contact between equipment and building is allowed. Insulator must be installed in between.
33. Work done to the indoor/outdoor unit after remove the front plate cover that secured by screws, must be carried out under the supervision of
authorized dealer and licensed installation contractor.
34. This equipment must be properly earthed. Earth line must not be connected to gas pipe, water pipe, earth of lightning rod and telephone.
Otherwise, it may cause electrical shock in case equipment breakdown or insulation breakdown.
1. Do not install the air-to-water heatpump indoor unit and outdoor unit at place where leakage of flammable gas may occur. In case gas
leaks and accumulates at surrounding of the unit, it may cause fire.
2. Do not release refrigerant.
Do not release refrigerant during piping work for installation, re-installation and during repairing a refrigeration parts. Take care of the
liquid refrigerant, it may cause frostbite.
3. Do not install this appliance in a laundry room or other high humidity location. This condition will cause rust and damage to the unit.
4. Make sure the insulation of power supply cord does not contact hot part (i.e. refrigerant piping, water piping) to prevent from insulation
failure (melt).
5. Do not touch the sharp aluminium fin, sharp parts may cause injury.
6. Do not apply excessive force to water pipes that may damage the pipes. If water leakage occur, it will cause flooding and damage to
other properties.
7. Carry out drainage piping as mentioned in installation instructions. If drainage is not perfect, water may enter the room and damage the
furniture.
8. Select an installation location which is easy for maintenance.
9. Power supply connection to indoor unit.
Power supply point should be in easily accessible place for power disconnection in case of emergency.
Must follow local national wiring standard, regulation and this installation instruction.
Strongly recommended to make permanent connection to a circuit breaker. It must be a double pole switch with a minimum 3.0 mm gap.
- Use approved 30A circuit breaker for power supply 1
- Use approved 30A circuit breaker for power supply 2
- Use approved 15A/16A circuit breaker for power supply 3 (Not applicable for SHF09D3E5)
10. Ensure the correct polarity is maintained throughout all wiring. Otherwise, it will cause electrical shock or fire.
11. After installation, check the water leakage condition in connection area during test run. If leakage occur, it will cause damage to other
properties
12. Installation work.
It may need two or more people to carry out the installation work. The weight of indoor/outdoor unit might cause injury if carried by one person.

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2. Specifications
2.1 WH-SHF09D3E5 WH-UH09DE5
Item Unit Outdoor Unit
Performance Test Condition EN14511
Condition
(Ambient/Water) A7W35 A2W35
kW 9.00 9.00
BTU/h 30700 30700
Heating Capacity
kcal/h 7740 7740
W/W 4.55 3.40
COP kcal/hW 3.91 2.92
dB (A) 49 -
Noise Level Power Level dB 66 -
Air Flow m3/min (ft3/min) 76.8 (2710)
Refrigeration Control Device Expansion Valve
Refrigeration Oil cm3FV50S (1600)
Refrigerant (R407C) kg (oz) 2.99 (105.5)
Height mm (inch) 1340 (52-3/4)
Width mm (inch) 900 (35-7/16)
Dimension
Depth mm (inch) 320 (12-19/32)
Net Weight kg (lbs) 105 (232)
Liquid mm (inch) 9.52 (3/8)
Pipe Diameter Gas mm (inch) 15.88 (5/8)
Standard Length m (ft) 7 (23.0)
Pipe Length Range m (ft) 3 (9.8) ~ 30 (98.4)
I/D & O/D Height Difference m (ft) 20 (65.6)
Additional Gas Amount g/m (oz/ft) 70 (0.8)
Refrigeration Charge Less m (ft) 15 (49.2)
Type Hermetic Motor (Rotary)
Motor Type Brushless (4-poles)
Compressor
Rated Output kW 3.00
Type Propeller Fan
Material PP
Motor Type Induction (8-poles)
Input Power W —
Output Power W 60
Fan
Fan Speed rpm 490 (Top Fan) 530 (Bottom Fan)
Fin material Aluminium (Pre Coat)
Fin Type Corrugated Fin
Row × Stage × FPI 2 × 51 × 19
Heat Exchanger
Size (W × H × L) mm 898.8 × 1295.4 × 38.1
Item Unit
ø Single
V 230
Power Source (Phase, Voltage, Cycle)
Hz 50
Power Supply 1: Phase / Max. Current / Max. Input
Power ø / A / W Single / 28.5 / 5.97k
Power Supply 2: Phase / Max. Current / Max. Input
Power ø / A / W Single / 26.0 / 6.00k
Input Power kW 1.98 2.65
Maximum Input Power For Heat Pump System kW 5.97
Starting Current A 9.5

6
Item Unit
Running Current A 9.5 12.7
Maximum Current For Heat Pump System A 28.5
Power Factor % 91 91
Power factor means total figure of compressor and outdoor fan motor.
Number of core -
Power Cord Length m (ft) -
Thermostat Electronic Control
Protection Device Electronic Control
Item Unit Indoor Unit
Performance Test Condition EN14511
Outdoor Ambient °C -20 ~ 35
Operation Range Water Outlet °C 25 ~ 65
Internal Pressure Differential kPa 13.8
dB (A) 30
Noise Level Power Level dB 43
Height mm (inch) 892 (35-1/8)
Width mm (inch) 502 (19-3/4)
Dimension
Depth mm (inch) 353 (13-29/32)
Net Weight kg (lbs) 50 (110)
Liquid mm (inch) 9.52 (3/8)
Refrigerant Pipe Diameter Gas mm (inch) 15.88 (5/8)
Inlet mm (inch) 28 (1-3/32)
Water Pipe Diameter Outlet mm (inch) 28 (1-3/32)
Water Drain Hose Inner Diameter mm (inch) 15.00 (19/32)
Motor Type Capacitor Run Induction Motor (5 μF)
No. of Speed 3
Pump
Input Power W 180
Type Brazed Plate
No. of Plates 100
Size (W x H x L) mm 161 × 93 × 325
Hot Water Coil
Water Flow Rate l/min (m3/h) 25.8 (1.5)
Pressure Relief Valve Water Circuit kPa Open: 300, Close: 265 and below
Flow Switch Magnetic Lead Switch
Protection Device A Residual Current Circuit Breaker / Earth Leakage Circuit Breaker (40)
Volume I 10
Expansion Vessel MWP bar 1
Capacity of Integrated Electric Heater kW 3.00
Note:
Heating capacities are based on outdoor air temperature of 7°C Dry Bulb (44.6°F Dry Bulb), 6°C Wet Bulb
(42.8°F Wet Bulb) with controlled indoor water inlet temperature of 30°C and water outlet temperature of 35°C.
Specification are subjected to change without prior notice for further improvement.

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2.2 WH-SHF12D6E5 WH-UH12DE5
Item Unit Outdoor Unit
Performance Test Condition EN14511
Condition
(Ambient/Water) A7W35 A2W35
kW 12.00 12.00
BTU/h 41000 41000
Heating Capacity
kcal/h 10320 10320
W/W 4.40 3.23
COP kcal/hW 3.78 2.77
dB (A) 50 -
Noise Level Power Level dB 67 -
Air Flow m3/min (ft3/min) 80.0 (2830)
Refrigeration Control Device Expansion Valve
Refrigeration Oil cm3FV50S (1600)
Refrigerant (R407C) kg (oz) 2.99 (105.5)
Height mm (inch) 1340 (52-3/4)
Width mm (inch) 900 (35-7/16)
Dimension
Depth mm (inch) 320 (12-19/32)
Net Weight kg (lbs) 105 (232)
Liquid mm (inch) 9.52 (3/8)
Pipe Diameter Gas mm (inch) 15.88 (5/8)
Standard Length m (ft) 7 (23.0)
Pipe Length Range m (ft) 3 (9.8) ~ 30 (98.4)
I/D & O/D Height Difference m (ft) 20 (65.6)
Additional Gas Amount g/m (oz/ft) 70 (0.8)
Refrigeration Charge Less m (ft) 15 (49.2)
Type Hermetic Motor (Rotary)
Motor Type Brushless (4-poles)
Compressor
Rated Output kW 3.00
Type Propeller Fan
Material PP
Motor Type Induction (8-poles)
Input Power W —
Output Power W 60
Fan
Fan Speed rpm 520 (Top Fan) 560 (Bottom Fan)
Fin material Aluminium (Pre Coat)
Fin Type Corrugated Fin
Row × Stage × FPI 2 × 51 × 19
Heat Exchanger
Size (W × H × L) mm 898.8 × 1295.4 × 38.1
Item Unit
ø Single
V 230
Power Source (Phase, Voltage, Cycle)
Hz 50
Power Supply 1: Phase / Max. Current / Max. Input
Power ø / A / W Single / 29.0 / 6.20k
Power Supply 2: Phase / Max. Current / Max. Input
Power ø / A / W Single / 26.0 / 6.00k
Power Supply 3: Phase / Max. Current / Max. Input
Power ø / A / W Single / 13.0 / 3.00k
Input Power kW 2.73 3.72
Maximum Input Power For Heat Pump System kW 6.20
Starting Current A 13.0

8
Item Unit
Running Current A 13.0 17.4
Maximum Current For Heat Pump System A 29.0
Power Factor % 91 93
Power factor means total figure of compressor and outdoor fan motor.
Number of core -
Power Cord Length m (ft) -
Thermostat Electronic Control
Protection Device Electronic Control
Item Unit Indoor Unit
Performance Test Condition EN14511
Outdoor Ambient °C -20 ~ 35
Operation Range Water Outlet °C 25 ~ 65
Internal Pressure Differential kPa 23.7
dB (A) 30
Noise Level Power Level dB 43
Height mm (inch) 892 (35-1/8)
Width mm (inch) 502 (19-3/4)
Dimension
Depth mm (inch) 353 (13-29/32)
Net Weight kg (lbs) 52 (115)
Liquid mm (inch) 9.52 (3/8)
Refrigerant Pipe Diameter Gas mm (inch) 15.88 (5/8)
Inlet mm (inch) 28 (1-3/32)
Water Pipe Diameter Outlet mm (inch) 28 (1-3/32)
Water Drain Hose Inner Diameter mm (inch) 15.00 (19/32)
Motor Type Capacitor Run Induction Motor (5 μF)
No. of Speed 3
Pump
Input Power W 180
Type Brazed Plate
No. of Plates 100
Size (H x W x L) mm 161 × 93 × 325
Hot Water Coil
Water Flow Rate l/min (m3/h) 34.4 (2.1)
Pressure Relief Valve Water Circuit kPa Open: 300, Close: 265 and below
Flow Switch Magnetic Lead Switch
Protection Device A Residual Current Circuit Breaker / Earth Leakage Circuit Breaker (40)
Volume I 10
Expansion Vessel MWP bar 1
Capacity of Integrated Electric Heater kW 6.00
Note:
Heating capacities are based on outdoor air temperature of 7°C Dry Bulb (44.6°F Dry Bulb), 6°C Wet Bulb
(42.8°F Wet Bulb) with controlled indoor water inlet temperature of 30°C and water outlet temperature of 35°C.
Specification are subjected to change without prior notice for further improvement.

9
3. Features
Inverter Technology
- Energy saving
High Efficiency
Compact Design
Environment Protection
- Non-ozone depletion substances refrigerant (R407C)
Long Installation Piping
- Long piping up to 30 meter with height difference 20 meter
- Flexible 4-way piping for outdoor unit
Easy to use control panel
Weekly Timer setting
Quality Improvement
- Random auto restart after power failure for safety restart operation
- Gas leakage protection
- Prevent compressor reverse cycle
- Inner protector to protect compressor
Serviceability Improvement
- Breakdown Self Diagnosis function
- System Status Check Buttons for servicing purpose
- System Pumpdown Button for servicing purpose
- Front maintenance design for outdoor unit
Operation Condition
Indoor Outdoor
Water outlet temperature (°C) Ambient temperature (°C)
Maximum 65 35
HEATING Minimum 25 -20
NOTICE : When the outdoor temperature is out of the above temperature range, the heating capacity will drop significantly
and outdoor unit might stop for protection control.

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4. Location of Controls and Components
4.1 Indoor Unit
4.1.1 Location of Control

11

12

13
4.1.2 Weekly Timer Setting

14
4.1.3 Setting Up the Special Functions

15
4.1.4 Main Components
4.2 Outdoor Unit

16
5. Dimensions
5.1 Indoor Unit

17
5.2 Outdoor Unit

18
6. Refrigeration and Water Cycle Diagram
Piping size
Model Gas Liquid
Rated
Length
(m)
Common
Length
(m)
Max
Elevation
(m)
Min.
Piping
Length
(m)
Max.
Piping
Length
(m)
Additional
Refrigerant
(g/m)
UH09DE5 5/8” 3/8” 7 15 20 3 30 70
UH12DE5 5/8” 3/8” 7 15 20 3 30 70
* If piping length is over common length, additional refrigerant should be added as shown in the table.

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7. Block Diagram